Gateway Casinos Reviews

Updated February 24, 2015
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2.7
10 Reviews
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Recommend to a friend
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Lorenzo Creighton
1 Rating

Employee Reviews

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  1. Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gateway Casinos full-time

    Pros

    Good Management, great benefits and great people.

    Cons

    None that I can think of.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Great opportunity.....

    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gateway Casinos

    Pros

    People, industry, great environment.. Fun..

    Cons

    Low pay... Regulator is not knowledgeable of industry

    Advice to ManagementAdvice

    Reward management

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. good pay minimal effort

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gateway Casinos part-time

    Pros

    benefits, decent wage, comfortable and easy job for part-time

    Cons

    hard to get the hours that fits you, possibility to get all horrible shift if you are low in seniority.
    job becomes boring and monotonous over time

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful

    It's okay, but nothing that I would recomend to a friend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Site Management
    Current Employee - Senior Site Management

    I have been working at Gateway Casinos

    Pros

    The extended benefits are really good, better than what government employees are offered.

    The wages are good once tips are factored in for tip eligible postions. Most people feel like they are part of a family, which is great considering the number of employees that are at each location.

    The theory of promotion is promotion from within, which is good, but there are cons which are discussed below.

    Cons

    Leadership is lacking. Most of management have no formal training and there is a general consensus that that is ok. While it is good to promote from within, there is a general lack of knowledge about business operations because the business knowledge is not transfered business decisions are poor and the leadership skills are weak.

    The communication is poor to the front line. Management generally does not share information with employees which leads to a sense of frustration and disengagement.

    Management wages are poor as tip positions generally make more than people that are supervising them which leads to promotion of people that not good candidates. I have been in mangement for about 17 years, and it is onky in the last3 or 4 that I earnmore then those I supervise.

    The current focus of training is customer service, but mangement does not receive training about how to manage.

    For the last 2 years senior management promotions make no sense, people with actual skills are not getting promoted, but ones that talk the game are getting the promotions. The site upper management are getting direction from people that are promoted for their ability to talk, not knowledge and it is exceptionally frustrating. The director of HR is phenomenal, personable, smart, and engaging, but most of the other directors are truly talking heads with little or no value added to the organisation. This likely results from biases created by those directors see on a more frequent basis.

    Work/life balance does not exist for salaried senior site employees. It is routinely expected we are at work monday to friday business hours to respond to phone calls and emails but also have presence during evenings and weekends. The work loads for daytime supervisors and managers is about double or triple than night time managers and supervisors due to corporate office expectations, but the payscale is the same.

    The day to day operations is controlled by an the accounting department. While accounting provides an invaluable service, it almost seems backward in this company. Typically, accounting should provide support for operations, but Gateway regularly has the expectation that operation supports accouting. For example, when site budgets are made, accouting has the final vetting of the budget and can over ride the revenue expectations based one what the accountant believes is reasonable, and then, site management is held accoutable for the budget regardless of decisions made by accounting.

    Advice to ManagementAdvice

    As a member of near upper management, please please please review your management payscale. Further, consider evaluating the performance of supervisors and managers from the view of the people they supervise, you would be surprised at how poor many of them are. There is more than just the ability to talk like a plastic person to consider when promoting someone.

    Finally, please provide relavant training to your people, this area is grossly neglected.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. Uncertainty

    Former Employee - Dealer in Vancouver, BC (Canada)
    Former Employee - Dealer in Vancouver, BC (Canada)

    I worked at Gateway Casinos full-time

    Pros

    Meeting women. Medical and dental benefits were generous.

    Cons

    Rampant racism. Uneducated people who have to settle for these jobs. If supervisors like you, you keep your job. If not, you will be terminated.

    Advice to ManagementAdvice

    Quit giving favours to good looking Asian females. Be consistant. You got your job because you are lucky. Try to learn on the job and not mail it in.

    Doesn't Recommend
    No opinion of CEO
  7. Horrible Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage in Langley, BC (Canada)
    Former Employee - Food and Beverage in Langley, BC (Canada)

    I worked at Gateway Casinos full-time (more than 8 years)

    Pros

    Benefits, and wage. That is the only draw. Hours are horrible, Management is horrible.

    Cons

    This company seems to re-structure on a yearly basis. It fires employees with no cause. This is a job with great pay and benefits. but you go to work every day wondering if your going to get fired.

    Advice to ManagementAdvice

    My advice to management is to start paying attention to the employee's, they are people with families, mortgages, bills. And they are just trying to make a living in a fair environment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. It's ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Burnaby, BC (Canada)
    Current Employee - Anonymous Employee in Burnaby, BC (Canada)

    I have been working at Gateway Casinos full-time

    Pros

    Average pay, good work life balance, good benefits.

    Cons

    Head office leadership is terrible, they have no idea what the site staff is doing.

    Advice to ManagementAdvice

    Let the sites run the their casinos, quit pretending you know what is going on.

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful

    It's about politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gateway Casinos

    Pros

    Opportunity for advancement is high due to high turnover rate. Wages are okay.

    Cons

    Company got took over twice already over the past few years. Rapid layoffs in higher management. Job security is low. Never know when you are going to be sent home. It's all about who you know to keep you in the game. HR is useless.

    Advice to ManagementAdvice

    This company is hopeless.

    Doesn't Recommend
    Negative Outlook
  10. Marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Burnaby, BC (Canada)
    Current Employee - Marketing in Burnaby, BC (Canada)

    I have been working at Gateway Casinos full-time (more than 5 years)

    Pros

    Lots of promotional opportunities to say the least

    Cons

    Poor place to work to say the least

    Doesn't Recommend
    Negative Outlook
  11. Executive General Manager was fantastic. Head Office team was awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager in Burnaby, BC (Canada)
    Former Employee - Manager in Burnaby, BC (Canada)

    I worked at Gateway Casinos

    Pros

    Decent pay and benefits. I had great relationship with my EGM but after he left, maaagement team wasn't cohesive.

    Cons

    It's all about who you know...., no one wants to deal with problem employee's and there are so many.

    Advice to ManagementAdvice

    Get a back bone.

    Doesn't Recommend

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