Gateway EDI Reviews

Pros

The people are fantastic, and the company itself is fun. There is always some sort of celebration going on, and management seems to understand the need to have a good time as well as getting work done. Happy employees means we are willing to work harder, even during our own time.

Cons

Gateway EDI is doing very well industry-wise. They are constantly gaining more and more clients. however, while the staffing has been beefed up on the IT side for the 4010/5010 transition, the client growth has not been mirrored in client services. It feels as if turning the profit is more important than correct staffing. profit margins look great right now, but wait until clients start feeling these growing pains and react by going elsewhere. One of our claims to fame is that we don't enter tickets and we solve our issues quickly and effectively. At this point, that is not happening and no permanent steps are being taken to solve these problems.

Advice to Senior Management

Staffing is always low. They NEED more people and do not seem willing to take those steps. Also, I think all too often management forgets how important it is to listen to your employees. Those at the bottom of the totem pole who work with the systems every day have great ideas on how to improve functionality, and also know what isn't working now, even if they don't have a resolution for it. Listen to those people! Give them ways to submit their ideas knowing it will be looked at and not passed off (PIT Crew is a joke).

Pros

Good senior staff, good platform for to learn, good place to work as an intern and learn something new every day.

Cons

Few cons are - low employee retention, extended work hours without/low compensation, low compensation, limited /no professional growth and high expectations from interns.

Advice to Senior Management

Need to improve employee retention

Pros

the people are awesome, best group of people to ever work for

Cons

They pick and chose who to promote not based on how experienced you are or even how dedicated. Once you have been either labled as favorable or unfavorable there is nothing you can do to change that. I have seen people with no experience in healthcare be promoted to management positions over those who are great employees and worthy of the promotion. I also think this company has many barriers to cross when it comes to diversity and race and I would not be surprised in the future if legal action was taken because of discrimination from management.

Advice to Senior Management

Diversify your management team. It may be easier to have like minded people that look the same but in the long run the company will not flourish.

Pros

Successful, profitable, growing company offering a great service in a thriving industry

Cons

Change - lots of change with rapid growth, must be willing to change to be successful - personally and company-wise

Advice to Senior Management

Be more open-minded about people

Pros

Gateway EDI is a respectful company with the service that they offer doctors offices, clinics, and hospitals.

Cons

There were a lot of judgmental people who worked at Gateway EDI. If you didn't fit the mix of the supervisors, you were overlooked a lot; even when it came down to a simple "hello" in the hallway. If you weren't in good graces, you weren't even recognized.

Advice to Senior Management

When an employee is asking for help in understanding a process or wanting to grow with education, why hold them back if it would better their work performance for you? I know when I was employed there, I asked several times to be sent to a class to learn more for my position and was told no.

Pros

Great exposure to EDI and working with numerous departments. If you are new or newly returning to business/healthcare you will learn a lot very quickly.

Cons

Management is based on friendships and not on abilities. You need to befriend a boss to become a boss, it has little to do with education or ability to drive innovation and equip/motivate others into being the best they can be.

Advice to Senior Management

Remove a few of those top paying, but unnecessary positions, and bolster the troop levels that are performing the bulk of the workload, and you'll have a happier/healthier environment.

Pros

The best reason to work for Gateway EDI is to be employed and be able to take home a paycheck. At least it is an opportunity to learn about this type of profession. The health benefits - medical and dental - are comparable to a lot other companies and better than average. For those that live across the river in Illinois or in South or NOrth County, the company is an easily accessible drive.

Cons

Management is horrible. Favoritism is the name of the game here. Do not expect your opinions to matter. The bottom line is how well do you cling to the backside of managment. Some of the higher ups have blatently lied about their professional backgrounds.

Advice to Senior Management

Learn to be PROFESSIONAL

Pros

The senior managment genuinly seems to care about the employess and the customers. The comunicate the goals very clearly and reward everyone in the organization when things are going well. There are a lot of small perks such as an occasion free breakfast or free lunch. Company parties when big milestones are hit or big challanges are met.
Another reason to work for Gateway EDI is that it is a growing stable company and if you are willing to work you will not have to worry about having a job. Those who are willing to put in the effort to rise above the group have oportunites to be rewarded both financially and with carrer growth.

Cons

While there are some oportunities to grow at Gateway EDI, there isn't much help once you reach a certain point. The company does a good job at finding potential leaders and has supervisor training but one you have that there is nothing more. Supervisors get promoted to managers based on being good supervisors but don't get any training to help grow from there. The executive team for the most part are all brought in from outside and come with the skills learned at other companies. This can give the perception of a ceiling at GatewayEDI.
Another downside is that is seems the norm is to be working at 110% at all times. If you don't go above and beyond then you are perceived as a poor performer.

Advice to Senior Management

Work on mentoring mid to upper level management like you do with lower level management (supervisors)

Pros

Very family friendly. I never had a problem getting time off, ever. Also the work day was very flexible, and I could work from home if I ever needed or just wanted to. That was in IT, other departments did not necessarily have that flexibility. From a daily work standpoint, the work was most always interesting and often fun. If technical challenges or building IT systems are your thing then Gateway EDI has something to offer.

Cons

They don't pay as well as other companies in the area for the same type of IT work.

Advice to Senior Management

Hire better programmers. There are many problems in the IT department that could be fixed with some leadership skilled in the best practices of software development/maintenance. Much time and money are going to waste, both time in the department, and time of other groups when they are depending on the ineffective software produced.

Pros

Flex hours. There are some good people to work with there. Alot of benefits. We have employee luncheons every month, that is paid for by the company. We gets recognized by co-workers for a job well done.

Cons

We are top heavy as far as management staff. I don't feel they do what is right with some employees, we are not all treated equally.

Advice to Senior Management

Stop using employees to get what you want or need to make yourself look good.