Gaylord Entertainment
3.5 of 5 32 reviews
www.gaylordentertainment.com Nashville, TN 5000+ Employees

Gaylord Entertainment Reviews

Updated Apr 18, 2014
All Employees Current Employees Only

3.5 32 reviews

                             

84% Approve of the CEO

Gaylord Entertainment Chairman, President, and CEO Colin V. Reed

Colin V. Reed

(19 ratings)

60% of employees recommend this company to a friend
32 Employee Reviews
in
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    sometimes you dont get 40 hours

    Reservations (Current Employee)
    Nashville, TN

    Prosthere are not any to speak of

    Consnot a good company to work for not. all you will have is a pay check and sometimes its not 40 hours

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Going the wrong direction

    Back of the House (Current Employee)
    Grapevine, TX

    ProsPay is good (for now), Generally a fun place to work, Discounts at other hotels, Hotel generally tries to treat employees well

    ConsA new managment company (gaylord doesn't own this company anymore, not sure if the CEO listed is still in charge) is taking this place in a very troubling direction, new positions coming in paying less than current employees which probably means cuts down the road, poor benefits pkg, career opportunities will be limited, very poor work/life balance, disconnect with Senior Mgmt., unreasonable goals and demands

    Advice to Senior Managementget back to what made this hotel great - taking care of the employees

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Started Great and Went Downhill After a Few Years.

    Help Desk (Former Employee)
    Nashville, TN

    ProsGood people on the front lines
    Decent insurance
    Discounted tickets to the Grand Ol' Opry, General Jackson
    Employee discount at Bass Pro Shop

    ConsMiddle management that does not portray what's actually going on
    Lack of training opportunities
    Favoritism run amok
    Very cliquish groups at the back of the house

    Advice to Senior ManagementDon't always listen to your middle managers. They will tell you what they think you want t hear. You need to get down on the front lines and find out what's really going on. Get rid of the favoritism and give more opportunities to move up within the company.

    No, I would not recommend this company to a friend

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    It is more Who you know, than What you know to get a higher position within the hotel

    Anonymous Employee (Current Employee)

    Proswork with some wonderful people

    Constoo many levels of management. problems never make their way up to upper management, therefore are rarely or ever solved.

    Advice to Senior Managementupper management needs to cut through the middle management to get the correct answers to questions, middle managment tells the upper management what they want to hear, not what is true, and the upper management actually believes it. There is a lot of back stabbing going on in the middle management area.

    No, I would not recommend this company to a friend

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    6 years of ups and downs

    Assistant Manager (Former Employee)
    Nashville, TN

    ProsThey have a very comprehensive benefits package and offer bonuses contingent on guest satisfaction. Some of the people are amazing to work with/for.

    ConsSenior management lets the mid-level management take all the heat. There is no work/life balance; if you are in management, as I was, you are expected to respond to all emails quickly. It doesn't matter if you have kids who are sick; if you call out to take care of your children you will be frowned upon and made to feel as if you are not dedicated enough. Forget about if a family member dies - if you are in management your leader might "suggest" that you will feel better working instead of attending the funeral/viewing. They closed the on-site daycare; this was a major selling point to me when I first started working for the company six years ago.

    Advice to Senior ManagementColin Reed and Pete Weien do a fabulous job leading the company; however, this does not get transferred down from division leaders to department heads. The leaders get stuck between the STARS and the department heads - and Mr. Reed tells us it's all about the STARS. This is actually NOT the case, Mr. Reed.

    No, I would not recommend this company to a friend

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    Gaylord is one of those companies that you will either hate or love.

    Anonymous Employee (Former Employee)

    ProsEnjoyable at first. You get sucked in by the culture and employees first attitude. The energy makes you think that you can do anything.

    ConsThe cons are many. There is so much favoritism there and if you are not in the click you will not survive. One bad seed can spoil the entire bunch over there. There are some people in key positions that make life miserable for everyone else. Also when they first started laying people off the company decided to give the senior managers huge pay raises.

    And then they were hiring new people to replace the ones they just fired. The company spends money like they're growing it in the backyard.

    Advice to Senior ManagementGet rid of the majority of the management team they're in the good ole boy network and care only for themselves not the employees.

    No, I would not recommend this company to a friend

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    Looks great on a resume, but not recommended

    Anonymous Employee (Former Employee)
    Grapevine, TX

    ProsIn the big picture of the hospitality industry, Gaylord Entertainment is the leader in business travel, and has earned a prestigious reputation in that field. High dollar room and convention rates will ensure long term success for this company. On a resume, everyone knows who Gaylord Entertainment is.

    ConsOn paper, the service pyramid at Gaylord has the employees at the top, supported by the management and then the guests. In reality the service pyramid is no where near that. The management is at the top, followed by the guests, and then the employees. Management will not hesitate to sacrifice a good employee in order to maintain their image.

    Advice to Senior ManagementYour employees are your greatest resource, and is the candidate pool for the middle management that is so dearly valued and closely protected.

    No, I would not recommend this company to a friend

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    when it was Gaylord, now it is Ryman Hospitality

    Information Technology (Current Employee)
    Nashville, TN

    ProsGreat employees and lots of possibility to grow the company

    ConsManagement positions were filled with friends of friends, no promotions within the company

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Beautiful resorts with a family- like culture.

    Customer Service Representative (Former Employee)
    Grapevine, TX

    ProsManagement for the most part is open with their staff. The property provides free luck to their employees.

    ConsThe merger with Marriott brought in new systems which completely changed the way that every-day duties were handled.

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    top heavy

    Banquets (Current Employee)

    Proslarge company, large property. good insurance plan

    ConsToo many nit picking pretenders who've been promoted to leadership levels. Anyone can show up momentarily and criticize a small detail. Where's the true leadership....?

    Advice to Senior ManagementFire the semi-retired and make them fully retired. But please do it in a dignified way and gently. Not the Opryland way.

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Gaylord Entertainment reviews and ratings — including employee satisfaction and approval rating for Gaylord Entertainment CEO Colin V. Reed. All 32 reviews posted anonymously by Gaylord Entertainment employees.