Geek Squad Reviews

Updated September 30, 2014
Updated September 30, 2014
269 Reviews
3.4
269 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Geek Squad CEO Hubert Joly
Hubert Joly
111 Ratings

Review Highlights

Pros
  • The 401k is great and I don't know of any better employee discount than Best Buy's (in 22 reviews)

  • You learn a lot about technology everyday even if you already know a bunch (in 9 reviews)


Cons
  • I was working part time and had full time hours without the (in 8 reviews)

  • The organization of the precinct could use a lot of work (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Geek Squad Supervisor (DCI)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Geek Squad Deputy of Counter Intelligence
    Current Employee - Geek Squad Deputy of Counter Intelligence

    I have been working at Geek Squad full-time for more than 3 years

    Pros

    Culture, unique way of providing tech support and lots of opportunities for growth. Sure, you will hear horror stories about people's experiences with Geek Squad, but they are isolated employees who didn't follow our pledges or take pride in probably anything they did in their life. I worked at three different locations and managed my own, each one brought new friends for life,, more IT knowledge, and a great satisfaction in my work. Geek Squad promotes a positive, passionate, fun working environment that you be your geeky self, get paid decently, and fix stuff.

    Cons

    Best Buy still, and probably will always, treat Geek Squad like a red headed step child it still doesn't know what to do with. It messes with it's concept constantly, has done more harm than good for the brand recently, and just in general shows no respect towards the agents or the leadership of the precinct. Best Buy is retail, and they want Geek Squad to sell, sell, sell. If you can deal with that, you'll be just fine. Also, the higher you go, the less support and less ethically legit people become. (Strictly Best Buy). Where to become a leader of Geek Squad, you have to do know what your doing and gain the respect of others, to be a Blue Shirt manager, you just have to polictically or socially have something on someone in order to advance. This might sound incredulous, and it is. Which is why when I figured this out, I left.

    Advice to ManagementAdvice

    Best Buy has a lot of great benefits on paper-but management completely disreguards them and finds ways not to abide by them. The GM can do whatever they want with no repercussions; the company will go out of the their way to make you feel like you have a voice and are valued, but at the end of day, the GM is King, and you're just another blue shirt. It's almost like a modern day feudal system (medieval government style of organization) where how popular and well connected you are gets you everything. lol, it's insane! The rest of management is too afraid of being "unpopular" and will ignore wrong and bad employees because they are all terrified of loosing their jobs. Zero accoutabilty.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Sometimes too focused on sales rather than building clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Repair Agent  in  Fultondale, AL
    Current Employee - Advanced Repair Agent in Fultondale, AL

    I have been working at Geek Squad full-time for more than 3 years

    Pros

    Looks good on resume; good experience both sales and repairs

    Cons

    Retail... have to deal with general public too much. Get blamed for incompetence at Geek Squad City

    Advice to ManagementAdvice

    Pay repair technicians what they deserve

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great Place to gain tons of experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Team Lead
    Current Employee - Inventory Team Lead

    I have been working at Geek Squad full-time for more than 5 years

    Pros

    Great work life balance. Culture and people are great. Lots of training and support made available to employees.

    Cons

    Health benefits could be better.

    Advice to ManagementAdvice

    Be proactive instead of reactive with policy/ procedure changes

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Constrained by customer service policy red tape, but great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultation Agent  in  Philadelphia, PA
    Former Employee - Consultation Agent in Philadelphia, PA

    I worked at Geek Squad part-time for less than a year

    Pros

    Coworkers were very knowledgable and always eager to learn about emerging technologies
    Lots of opportunity for online learning to improve personal knowledge base
    Good checks and balances within store management
    Fair compensation for experience coming into position
    Tuition reimbursement

    Cons

    Company bureaucracy slowed down our direct ability to improve customer experience
    Conflicting values of profit vs positive customer reviews

    Advice to ManagementAdvice

    Be available for conflict resolution when customers demand manager

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Challenging but rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ARA (Advanced Repair Agent)  in  Houston, TX
    Current Employee - ARA (Advanced Repair Agent) in Houston, TX

    I have been working at Geek Squad part-time for more than a year

    Pros

    Great culture in which to be a part. Flexible hours. Character-growing and skill-building job. Very team-oriented environment. Compensated fairly, and slack is made up with stellar accommodations. There is a lot of room for individual growth, as the environment demands executive decisions on-the-fly.

    Cons

    Clientele will get testy. Raises are annual and minuscule. Room for advancement within the company seems to be getting smaller as the years go on.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    great pile of stuff

    Former Employee - CIA  in  Brooks, KY
    Former Employee - CIA in Brooks, KY

    I worked at Geek Squad full-time for more than a year

    Pros

    great learning experience
    worked with laptops
    company values
    great people to work with
    video games in the break room
    food

    Cons

    no room for growth
    management team does not accept the views of the subordinates
    no training once you progress past a cia

    Advice to ManagementAdvice

    listen to lower

  8.  

    Busy work environment, be prepared to troubleshoot and explain solutions thoroughly...Very thoroughly. Overall good exp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geek Squad Consultation Agent  in  North Little Rock, AR
    Former Employee - Geek Squad Consultation Agent in North Little Rock, AR

    I worked at Geek Squad full-time for less than a year

    Pros

    gain knowledge on every brand of PC, develop a strong and positive rapport with clients - great for networking!, share ideas with co-workers & gain insight about tech products they may use.

    Cons

    office moral and cohesion were lackluster, people brought their personal drama to work on a daily basis, no upgrade training or promotion development plan in place - kind of stay stagnant in whatever position you're hired on as.

    Advice to ManagementAdvice

    N/A. They take advice as they see fit.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Could be fun for some, nightmare for others

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Repair Agent
    Current Employee - Advanced Repair Agent

    I have been working at Geek Squad part-time for more than 3 years

    Pros

    You learn a lot about computer repairs and troubleshooting. Job keeps you up to date with technology. Some great employee discounts and accommodations. Monthly and quarterly bonus if goals are met. Company has made some great changes to stay in business.

    Cons

    Customers are absolutely awful. Some are just extremely rude. The job would be 10 times better if it were not for the customers. Also not given sufficient tools to do the job. Your success HIGHLY depends on your fellow workers, some work hard, some are just terrible. Do some research, some stores are much better than others.

    Advice to ManagementAdvice

    Don't put anyone in charge if they have not held the position(s) they are managing. For example, do not hire a geek squad supervisor who knows nothing about geek squad, computer repair, etc.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Extremely Underappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology Education Agent  in  San Antonio, TX
    Former Employee - Technology Education Agent in San Antonio, TX

    I worked at Geek Squad full-time for more than a year

    Pros

    You learn many different things regarding the technology field, Best Buy Discount.

    Cons

    Management is complete clueless of the position, they change the whole aspect of the position, and then they go back at what it was. They want Tech people to get profit instead of helping in the Technology learning.

    Advice to ManagementAdvice

    Definitely Management need to know that the T.E.A position is valuable and start respecting the position, it builds customer service and customer service brings profit.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11.  

    Mostly sales - Techs don't like it, and you're micromanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CA Customer Adviser  in  West Paterson, NJ
    Former Employee - CA Customer Adviser in West Paterson, NJ

    I worked at Geek Squad full-time for more than 5 years

    Pros

    It's easy to trade shifts with a co-worker; it's fun to talk to the diverse customers; lots of on-line training available; some customers really appreciate what you do.

    Cons

    The computerized system monitors how much time you spend withe customers, what your sales are, etc. in real time. You always have a walkie-talkie in your ear and managers are constantly urging you to get rid of customers who aren't buying and to push expensive services that aren't appropriate. 90% of the repairs are virus removals using their own automated software - which does a great job, but you don't learn much. Many of these types of repairs are done remotely by techs in other cities, and your job is just to hook the PCs to the network and enter a few values to get it started.

    The schedule is not very flexible for full-time employees in college or who have families. You are required to work a certain number of night and weekend shifts.

    Since managers started getting bonuses tied to department profit, they've been really tough on forcing sales and stingy with pay.

    Advice to ManagementAdvice

    Have an equal percentage bonus for all members of the department, not just managers. Make the schedules more flexible for families.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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Geek Squad dream precinct

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