Geek Squad Reviews

Updated March 25, 2015
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3.4
357 Reviews
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Geek Squad CEO Hubert Joly
Hubert Joly
153 Ratings

Pros
  • The 401k is great and I don't know of any better employee discount than Best Buy's (in 24 reviews)

  • You learn a lot about technology everyday even if you already know a bunch (in 11 reviews)

Cons
  • The schedule is not very flexible for full-time employees in college or who have families (in 9 reviews)

  • The customers make or break the job, just like any other customer service job though (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. Enjoy my co workers, great place to work and gain beginner's experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Geek Squad, Consultation Agent in San Antonio, TX
    Current Employee - Geek Squad, Consultation Agent in San Antonio, TX

    I have been working at Geek Squad part-time (more than 3 years)

    Pros

    Leadership is strong, he works well with compensating me and others with work life, school life, home life.

    Cons

    The time off policy during the holiday season.

    Advice to ManagementAdvice

    Take a deep breath, relax, and enjoy the ride. Don't bend to what the media has made the holiday shopping season now a days, let the associates enjoy their families too!

    Recommends
    Positive Outlook
    Approves of CEO
  2. Fun IT job, yet still retail based...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Repair Agent in Grand Rapids, MI
    Current Employee - Advanced Repair Agent in Grand Rapids, MI

    I have been working at Geek Squad full-time (more than 3 years)

    Pros

    Most Geek Squad teams are fun to be a part of, like a second family; makes for a great time at work and outside of work.

    Cons

    Although it is IT it is still retail based, which means unless you are the repair tech you are expected to sell services.

    Advice to ManagementAdvice

    Take employee recommendations into more consideration as far as availability, who to hire, what types of hours to schedule for open mid and closing shifts, etc.

    Recommends
    Neutral Outlook
  3. An amazing chance to always learn new stuff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Counter Intelligence Agent
    Current Employee - Counter Intelligence Agent

    I have been working at Geek Squad full-time (more than 3 years)

    Pros

    Always learning, fast pace depending on your roll, and a great culture to be apart of.

    Cons

    Still "retail" so you may be sent out on the floor to sell at times.

    Advice to ManagementAdvice

    Stand by what you tell your employees. Don't say not to do something one moment, then just override it the next.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Great people, interesting way of doing things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad part-time (less than a year)

    Pros

    Learned a ton about what I was working with

    Cons

    Wasn't completely aware of everything I would be doing based on the interview and job description.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. Excellent Culture. And a Small Precinct Critique...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deputy of Counter Intelligence
    Current Employee - Deputy of Counter Intelligence

    I have been working at Geek Squad full-time (more than 5 years)

    Pros

    - Culture. Unique and engaging.
    - The Agents. Some of the best people I've ever worked with.
    - Learning and Client Service.

    Cons

    - There are very limited Career Opportunities under the Geek Squad brand with out having to flip over to roles in Best Buy.
    - Education of Store Management, Supervisors, ASMs and GMs, in understanding the processes all Agents, in-store, remote and in-home, go through on a daily basis. This would allow them to make educated decisions around resolving client issues with out resorting to the default of giving away free services or giving away product.
    - Sales Training for services is non-existent in the training structure of an Agent. This would be fine if sales and Precinct revenue were not a primary drive in productivity numbers along with Client satisfaction and Turn Time for repairs.
    - Precinct Environment (not the case at all Precincts). The majority of Precincts are out dated and not setup to handle the volume of Clients coming through the store. Creating Client dissatisfaction.

    Advice to ManagementAdvice

    GM, ASM and store Supervisors team up with your Geek Squad Manager or DCI (and DCI/Geek Squad Managers team up with your store leaders) to learn the processes the Agents go through everyday. This will allow for better decision making and integrate the Precinct in to the store. Create selling skills training driven towards selling Geek Squad services. Communicate. Every store I've worked in has had some kind of communication disparity between the store and the Precinct.

    Recommends
    Positive Outlook
    Approves of CEO
  7. One of the best companies I've worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Repair Agent
    Current Employee - Advanced Repair Agent

    I have been working at Geek Squad full-time (more than a year)

    Pros

    You are given lots of tools to do your job well, and excellence is rewarded.

    Cons

    Can be stressful dealing with people who expect their computer to be done immediately before the other 20+ computers you have to work on by yourself.

    Advice to ManagementAdvice

    Get the client's off our backs so we can do our jobs!

    Recommends
    Positive Outlook
    Approves of CEO
  8. Best to develop thick skin first

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultation Agent
    Former Employee - Consultation Agent

    I worked at Geek Squad part-time (more than a year)

    Pros

    Great people and products. You get to work around computers and be involved in a culture that feels like a small family. Super flexible on scheduling. Benefits are great for full-timers. Employee discount on products are a big plus!

    Cons

    Be prepared to receive a lot of grief from customers. More often than not, people can be really aggressive. Pay is definitely not what it should be for the amount of work you do.

    Advice to ManagementAdvice

    Pay your employees more! Maybe offer some more benefits for part-timers.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. Great job to add to your resume, but the company has lost a connection to its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Geek Squad, Autotech in South Houston, TX
    Current Employee - Geek Squad, Autotech in South Houston, TX

    I have been working at Geek Squad full-time (more than 5 years)

    Pros

    Easy job for desent pay

    Cons

    Changes within the company have made it difficult to advance internally, recent cuts led to less leadership positions, and lower pay.

    Advice to ManagementAdvice

    Be a leader to your employees and they will want to follow, act irresponsible and you will lose anyone with a drive to succeed.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. Awesome company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultation Agent in Southfield, MI
    Current Employee - Consultation Agent in Southfield, MI

    I have been working at Geek Squad

    Pros

    hands on training, great coworkers, if you love computer then this is a great job for you

    Cons

    hours get cut if you do not sale techsupport

    Recommends
    Positive Outlook
    Approves of CEO
  11. It's retail so they stress sales

    Former Employee - Geek Squad CIA
    Former Employee - Geek Squad CIA

    I worked at Geek Squad part-time (more than 3 years)

    Pros

    Had a very good employee discount.

    Cons

    Managers want more sales even though positions should be technical. Employees with little to no experience are sold on the idea that they are the best of the best. No real training.

    Advice to ManagementAdvice

    Try to keep the experienced technicians. Leave the selling to the blue shirts.

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