Geek Squad Reviews

Updated September 1, 2015
474 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.5
Rating Trends
Recommend to a friend
Approve of CEO
Geek Squad CEO Hubert Joly
Hubert Joly
205 Ratings

Pros
  • The employee discount is another great perk (in 24 reviews)

  • And you can learn A LOT from a good team of agents (in 11 reviews)

Cons
  • The schedule is not very flexible for full-time employees in college or who have families (in 9 reviews)

  • The customers make or break the job, just like any other customer service job though (in 7 reviews)

More Pros and Cons

474 Employee Reviews

Sort: Popular Rating Date
  1. Consultation Agent Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The ability to use corporate repair tools for residents is a great pro, helping solve problems for others is gratifying.

    Cons

    Depends on location and manager, but some prefer consultation agents to sell and spend minimal time on troubleshooting. Also, remember you can never please everyone. For every grateful client, there will be another stubborn person who will never be satisfied and will want to yell their life story and problems to you.

    Advice to Management

    Make sure to have enough agents on the schedule. More agents available lead to greater chances in client satisfaction, and will subsequently drive up NPS.


  2. Advance Repair agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Culture is amazing and employee. Amazing discounts. Hours are flexible depending on needs

    Cons

    Pay could be better and benefits.


  3. Good company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultation Agent in Boston, MA
    Former Employee - Consultation Agent in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Geek Squad part-time (Less than a year)

    Pros

    Fun work environment, got to test out lots of different new technologies, very good and detailed training although they can take quite some time.

    Cons

    Customers can be very rude at times, which is to be expected when dealing with their problems. No chairs allowed behind the front desk which meant it was very sore when on long shifts.

    Advice to Management

    Leave chairs at the front desk for customers and inside desk for employees. Use scheduling more often and have a manager on hand more often.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Confidence Builder

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great for entry level work around desktop PCs and general IT, helps build problem solving skills and troubleshooting skills for a variety of scenarios. There plenty of opportunities to have a number of interactions with customers and build your customer service skills in person, e-mail, and over the phone as well as interacting professionally with others.

    Cons

    Very sales heavy, it is retail services. Do not expect to be hidden from plain sight all day. It's Best Buy, so hours will fluctuate, pay raises are few and far between and a lot of stores are very political. The job these days has become less technical and the software and hardware repairs are outsourced to a number of different locations and companies.


  6. Tired agents

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Personalities at the precinct are great Technology is fun

    Cons

    Hourly wage is low Windows releases are terrible

    Advice to Management

    Management and up need to reevaluate pay scales to understand and impact cost of living and affording life beyond paycheck to paycheck.


  7. Great job while attending college

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Counter Intelligence Agent in Scottsdale, AZ
    Former Employee - Counter Intelligence Agent in Scottsdale, AZ
    Recommends
    No opinion of CEO

    I worked at Geek Squad part-time (More than a year)

    Pros

    Fun work environment, awesome coworkers, and fair pay

    Cons

    Management was clueless to what we did, which in turn created unrealistic expectations, and created friction

    Advice to Management

    Spend the time learning about the processes, technology, and people


  8. Helpful (1)

    Good, but hit or miss

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent
    Current Employee - Advanced Repair Agent
    Recommends
    Positive Outlook

    I have been working at Geek Squad full-time (More than 3 years)

    Pros

    Great opportunity to learn to work with a team and come to appropriate solutions for clients. Repairs can be rewarding and there are many resources to learn a lot of things.

    Cons

    Laziness is permitted and expected. The quality of your experience can vary widely depending on management.

    Advice to Management

    Listen to concerns of employees, respect those that respect you.


  9. Love the GS brand not the BBY

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Geek Squad full-time (More than a year)

    Pros

    Fun place to work, your team is usually made up of agents who all want to help each other succeed and make that monthly bonus, love the brand and the terminology for all of the things we do, the job itself was a great place to learn new things

    Cons

    Customers can downright be atrocious (yelling, swearing, throwing, etc.); pay almost makes it not worth it and you definitely cannot survive on that unless you are a student making money from loans or something else, management can become sort of crazy depending on your store aka want to segregate all departments, etc

    Advice to Management

    Learn to be someone people want to actually listen to and follow; know your employees worth and pay them as best as you can, stop making everything about favorites and stop the management boys club, take care of your employees and they will take care of you


  10. Geeksquad

    Current Employee - Consultation Agent in Bowie, MD
    Current Employee - Consultation Agent in Bowie, MD

    I have been working at Geek Squad (More than a year)

    Pros

    able to learn a vast array about software and hardware

    Cons

    not easy to move up


  11. Geek Squad TEA Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Geek Squad part-time

    Pros

    Loving technology will help. Fun position. Get to engage customers about technology. Control of your destiny. Get to do what you love to do. Not a lot of pressure.

    Cons

    Short lunch. Have to cover two sides best buy and geek squad.



Showing 474 of 478 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.