Geek Squad Reviews

Updated September 15, 2014
Updated September 15, 2014
262 Reviews
3.4
262 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Geek Squad CEO Hubert Joly
Hubert Joly
106 Ratings

Review Highlights

Pros
  • The 401k is great and I don't know of any better employee discount than Best Buy's (in 17 reviews)

  • And you can learn A LOT from a good team of agents (in 6 reviews)


Cons
  • Very limited full time positions (in 7 reviews)

  • Management pushes sales over good customer service or even good repairs (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Place to gain tons of experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Team Lead
    Current Employee - Inventory Team Lead

    I have been working at Geek Squad full-time for more than 5 years

    Pros

    Great work life balance. Culture and people are great. Lots of training and support made available to employees.

    Cons

    Health benefits could be better.

    Advice to ManagementAdvice

    Be proactive instead of reactive with policy/ procedure changes

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Constrained by customer service policy red tape, but great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultation Agent  in  Philadelphia, PA
    Former Employee - Consultation Agent in Philadelphia, PA

    I worked at Geek Squad part-time for less than a year

    Pros

    Coworkers were very knowledgable and always eager to learn about emerging technologies
    Lots of opportunity for online learning to improve personal knowledge base
    Good checks and balances within store management
    Fair compensation for experience coming into position
    Tuition reimbursement

    Cons

    Company bureaucracy slowed down our direct ability to improve customer experience
    Conflicting values of profit vs positive customer reviews

    Advice to ManagementAdvice

    Be available for conflict resolution when customers demand manager

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Challenging but rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ARA (Advanced Repair Agent)  in  Houston, TX
    Current Employee - ARA (Advanced Repair Agent) in Houston, TX

    I have been working at Geek Squad part-time for more than a year

    Pros

    Great culture in which to be a part. Flexible hours. Character-growing and skill-building job. Very team-oriented environment. Compensated fairly, and slack is made up with stellar accommodations. There is a lot of room for individual growth, as the environment demands executive decisions on-the-fly.

    Cons

    Clientele will get testy. Raises are annual and minuscule. Room for advancement within the company seems to be getting smaller as the years go on.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Geek Squad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geek Squad CIA  in  Norman, OK
    Former Employee - Geek Squad CIA in Norman, OK

    I worked at Geek Squad part-time for less than a year

    Pros

    Pretty chill environment, crazy discounts on house brand stuff

    Cons

    Difficult to move up even if you know what you're doing.

    Advice to ManagementAdvice

    Use your employees to their full potential and pay accordingly

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Geeksquad has a lot of ups to it, I really like the people that I work with and that's what keeps me going.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Agent  in  Baton Rouge, LA
    Current Employee - Operations Agent in Baton Rouge, LA

    I have been working at Geek Squad part-time for more than a year

    Pros

    The discount is nice, the people at my store for the most part are pretty nice, and if you're into the job you apply for then you'll really enjoy what you're doing most of the time.

    Cons

    The organization of the precinct could use a lot of work. Corporate is constantly changing how things work and the discontinuity is a little stressful especially for (my store especially) their target demographic (college students).

    Advice to ManagementAdvice

    Make what you say continuous with our store policies. It's annoying and disgraceful for us to have company policies that employees are expecting to follow/enforce but have management come behind the employees and completely ignore everything the company stands for.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great Experience Ruined By Corporate Initiative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geek Squad, Super Senior CIA  in  Brooks, KY
    Former Employee - Geek Squad, Super Senior CIA in Brooks, KY

    I worked at Geek Squad full-time for more than a year

    Pros

    The culture and atmosphere at Geek Squad is wonderful. If you enjoy electronic entertainment or live the geek lifestyle, you will love the culture. As one employee put it, "It's like all my people gathered in one place and no one ever told me." The pay is fair, and opportunities for promotion are good. The employee discounts are also really good.

    Cons

    The corporate side of Best Buy is destroying what Geek Squad was created to be. The ability to thrive on creativity and develop talent in the culture is being run out by quota and profit. Geeks are not forced to be salespersons instead of helpful resources for customers. The brand has turned from a service to a sales machine. The the culture is being squashed by the laws of corporation. Geeks tend to be individuals who don't fit into a particular mold, yet the corporate culture is weeding out the true geeks and replacing them with them with the corporate "personality" types who have little applicable knowledge of electronics.

    Advice to ManagementAdvice

    Let the Geeks be geeks. Pull back on the profit reigns before you kill the brand. Customers are starting to see through it. They don't see the friendly geek anymore, they see the black tie coming to up-sell them, and the loathe it. They also see the drop in helpfulness from the expertise of the Geek to it now being someone with black rimmed glassed and too much hair gel that knows little more than they do. The service is dying, and only sales remain. The internet will kill you if you don't let the service become the forefront of this portion of you business again.

    Recommends
    Negative Outlook
    Disapproves of CEO
  8.  

    Good job if your co workers are organized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ARA (Advanced Repair Agent)
    Former Employee - ARA (Advanced Repair Agent)

    I worked at Geek Squad part-time for more than a year

    Pros

    -flexible
    -decent pay depending on experience
    -fun environment of co workers

    Cons

    -unorganized often
    -you get yelled at for your employees mistakes
    -retail

    Recommends
  9.  

    Great place to learn and improve your IT knowledge and looks great on a resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Geek Squad Consultation Agent
    Current Employee - Geek Squad Consultation Agent

    I have been working at Geek Squad part-time for less than a year

    Pros

    The pay is pretty good for a young adult looking to move out or save up, and you have great opportunities to move up in the company. You learn a lot about technology everyday even if you already know a bunch.

    Cons

    The customers make or break the job, just like any other customer service job though

    Advice to ManagementAdvice

    Company value has switched over to income as opposed to customer happiness and the level of work done.

    Recommends
    Positive Outlook
    Disapproves of CEO
  10.  

    Geeksquad Rocks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Geek Squad

    Pros

    Easy awesome cool great yuuh

    Cons

    Holidays are spent working but pay is good

    Advice to ManagementAdvice

    none

  11.  

    Extremely Underappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology Education Agent  in  San Antonio, TX
    Former Employee - Technology Education Agent in San Antonio, TX

    I worked at Geek Squad full-time for more than a year

    Pros

    You learn many different things regarding the technology field, Best Buy Discount.

    Cons

    Management is complete clueless of the position, they change the whole aspect of the position, and then they go back at what it was. They want Tech people to get profit instead of helping in the Technology learning.

    Advice to ManagementAdvice

    Definitely Management need to know that the T.E.A position is valuable and start respecting the position, it builds customer service and customer service brings profit.

    Recommends
    Negative Outlook
    Disapproves of CEO

Geek Squad Photos

Geek Squad dream precinct

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