Geek Squad Reviews

Updated July 29, 2015
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3.5
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Approve of CEO
Geek Squad CEO Hubert Joly
Hubert Joly
196 Ratings

Pros
  • The employee discount is another great perk (in 24 reviews)

  • And you can learn A LOT from a good team of agents (in 11 reviews)

Cons
  • The schedule is not very flexible for full-time employees in college or who have families (in 9 reviews)

  • The customers make or break the job, just like any other customer service job though (in 7 reviews)

More Pros and Cons

452 Employee Reviews

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  1. Consultation Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in Atlanta, GA
    Current Employee - Geek Squad, Consultation Agent in Atlanta, GA

    I have been working at Geek Squad (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The best thing about Best Buy is the employee discount and holiday pay.

    Cons

    Having to work on many holidays is the biggest con.

    Advice to Management

    Fairness and team leadership are important management tools for this job.


  2. Double Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad full-time

    Recommends
    Recommends

    Pros

    Great place to work with a good work life balance. Well compensated and good benefits. Able to learn and grow on a daily basis.

    Cons

    Not enough avenues for advancement in service field.

    Advice to Management

    Continue to care about your employees and their lives outside of work.


  3. Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Geek Squad full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Geek Squad is the service division of Bestbuy,Inc. Bestbuy management seems to care for the Employees welfare.

    Cons

    No pay raise, benefits gets worse every year.

    Advice to Management

    Hire qualified managers with managerial exp.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great entry level

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent (A R A) in Reading, PA
    Current Employee - Advanced Repair Agent (A R A) in Reading, PA

    I have been working at Geek Squad full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Can get great experience to take the next step in career

    Cons

    If the team is not on the same page clients will have unreal expectations.

    Advice to Management

    Have team working as a close unit to achieve goals


  6. Geek Squad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    If you want to start out at an entry level, its a good start to help build your technical and customer/sales skills

    Cons

    I'm not sure if anyone would really want to work for them, nor do I know anyone that would work for $11.05/hour for

    Advice to Management

    Management should reconstruct to using other ways to just their software on how to troubleshoot pc issues


  7. Good to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultation Agent
    Current Employee - Consultation Agent

    I have been working at Geek Squad part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Best Buy Employee Discount Fair Pay Good Experience for an IT Career

    Cons

    I spend too much money on electronics now


  8. Consultation Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad Consultation Agent in Easton, PA
    Current Employee - Geek Squad Consultation Agent in Easton, PA

    I have been working at Geek Squad

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A TON of face to face interaction with clients and/with a multitude of different challenges to keep you busy in the workplace.

    Cons

    A TON of face to face interaction with clients which can take away from actual time to repair devices and scattered though processes.

    Advice to Management

    Keep doing what you do and get involved with regular employee functions. You're awesome.


  9. Who could ask for anything more

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Geek Squad full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The people you work with

    Cons

    Just 40 hours, if we could work more hours that would be great. I must add more words now otherwise I cannot submit this review.

    Advice to Management

    Keep up the good work. Never been happier. I must add more words now otherwise I cannot submit this review.


  10. You will learn to be humble

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Geek Squad, Consultation Agent in Bellevue, WA
    Former Employee - Geek Squad, Consultation Agent in Bellevue, WA

    I worked at Geek Squad part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good discount, hour flexibility, culture, knowledge base. Constantly updating your knowledge base about issues.

    Cons

    Little direct room for growth. Low pay. Retail.

    Advice to Management

    Stand alone service was better when it started. Get GS beck in the marketing ave.


  11. Good but the environment is more strict by the day

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Geek Squad, CIA Agent in Brooks, KY
    Former Employee - Geek Squad, CIA Agent in Brooks, KY

    I worked at Geek Squad full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good chance to work with tech minded people and learn

    Cons

    The culture is becoming more corporate and less fun. It's advertised as a really fun place, and it was but day by day it's getting less fun.



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