Geek Squad

  www.geeksquad.com
  www.geeksquad.com

Geek Squad Reviews

Updated December 17, 2014
Updated December 17, 2014
304 Reviews
3.3
304 Reviews
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Geek Squad CEO Hubert Joly
Hubert Joly
127 Ratings

Review Highlights

Pros
  • The 401k is great and I don't know of any better employee discount than Best Buy's (in 24 reviews)

  • You learn a lot about technology everyday even if you already know a bunch (in 11 reviews)


Cons
  • The schedule is not very flexible for full-time employees in college or who have families (in 9 reviews)

  • The customers make or break the job, just like any other customer service job though (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It is a job during college that expands my experience working in a team environment, while keeping tech experience fresh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Counter Agent in Downers Grove, IL
    Current Employee - Counter Agent in Downers Grove, IL

    I have been working at Geek Squad part-time (less than an year)

    Pros

    Relaxed work environment with mentally stimulating work.

    Cons

    Customers consist of the computer-illiterate, and more often than not are disgruntled. Expect to be required to give bad news most of the time.

    Recommends
    Neutral Outlook
  2.  

    Good place, move on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultation Agent in Laredo, TX
    Current Employee - Consultation Agent in Laredo, TX

    I have been working at Geek Squad part-time (more than an year)

    Pros

    Cool workflow
    Bonuses
    Active interaction
    Meet people

    Cons

    Warranties
    Policies
    No recognition
    Throw you under the bus

    Advice to ManagementAdvice

    Hire better prepared people

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Geek Squad Operations Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Agent in Atascocita, TX
    Current Employee - Operations Agent in Atascocita, TX

    I have been working at Geek Squad

    Pros

    I work with a good group of guys, nice working environment there is always something new in the I.T. field

    Cons

    They only offered me a part-time position with no benefits

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Could be much, much better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultation Agent in D'Iberville, MS
    Former Employee - Consultation Agent in D'Iberville, MS

    I worked at Geek Squad part-time (less than an year)

    Pros

    This job can be very rewarding if you like to help people, solve problems and enjoy a lot of different interactions.

    Cons

    The pay is pretty poor, the training is bit of a joke and a lot of the processes involved are unneccessarily complex.

    Advice to ManagementAdvice

    Increase pay! Geek Squad is quite profitable and would be even more so if the employees were paid a more competitive wage. Turnover is high due to the pay.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Consultation Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultation Agent in Plano, TX
    Current Employee - Consultation Agent in Plano, TX

    I have been working at Geek Squad

    Pros

    The discount at Best Buy is pretty good. I know at the Plano store the people really know what they are doing.

    Cons

    There are many responsibilities to understand.

    Advice to ManagementAdvice

    Geek Squad is big on integrity. Make sure if you have issues to get them taken care of before they become overwhelming.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Review

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad

    Pros

    Experience and mostly a sales position.

    Cons

    Just as much a sales position as it is troubleshooting/consultation.

    Advice to ManagementAdvice

    Higher more mature employees.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    A techie position for non-techie people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ARA (Advanced Repair Agent) in Conshohocken, PA
    Former Employee - ARA (Advanced Repair Agent) in Conshohocken, PA

    I worked at Geek Squad part-time (less than an year)

    Pros

    You do learn some basic PC skills. By that, I mean Windows skills, and by "skills," I mean basic troubleshooting steps the average customer (general public) simply doesn't know. Part-time compensation is generally better than most entry-level tech jobs. Some opportunity to build a resumé. Employee discount is one of the best in the industry.

    Cons

    Management has no interest in personal growth or even effectiveness of repairs. Employees barely do anything (most work is outsourced). Staffing is very poorly scheduled across the board. Manager does no Geek Squad work at all. All about money and adhering to protocol, customer/employee happiness be darned. Practically no attention paid to Mac OS X or Apple products despite Best Buy selling + warranting them. ALL agents expected to act as "consultants" regardless of actual job description; by that I mean "salesperson," pushing a two-year contract for each and every problem when a quicker (and cheaper) fix is available that would lead to higher customer satisfaction.

    Advice to ManagementAdvice

    Overall, the company is making some of the EXACT decisions that led to the downfall of their (now former) competitors. BBY is getting too big for its britches. Geek Squad is the only department that makes or surpasses target revenue on a consistent basis, and thus what keeps BBY afloat. Agents are treated like salespeople or worse. Management has NO interest in accommodating individual needs or even in listening to or understanding employee complaints. Agents are blamed for everything regardless of their performance, and consequences affect the ENTIRE precinct staff.

    I would suggest the management also read up on the ADA and various other workers' rights, as nobody from the DCI to the GM to the DSM seems to be quite clear on what is and isn't LEGAL to ask or even expect of a voluntarily-contracted employee!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Good entry level computer experience, but a lot of customer service and retail mixed in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Repair Agent in Portland, OR
    Current Employee - Advanced Repair Agent in Portland, OR

    I have been working at Geek Squad part-time (more than an year)

    Pros

    Good hands on experience with computers and technology for students or entry level workers. Nice culture. Good support if with a good store/management. Flexible scheduling. Nice coworkers generally.

    Cons

    Entitled customers, lots of distractions from fixing computers, sales heavy environment, low pay compared to some better paid internships

    Advice to ManagementAdvice

    Give more incentive for better techs to stick around. Pay needs to be comparable to legitimate help desk jobs, unless you want to simply take advantage of the young and desperate newbies.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Best Buy/ Geek Squad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Theater Installer in Los Angeles, CA
    Current Employee - Home Theater Installer in Los Angeles, CA

    I have been working at Geek Squad full-time (more than 5 years)

    Pros

    Great company to work for. Depending on who is above you it can make or break the experience. My manager is great and always tries to give us our requested time off.

    Cons

    They can over work you and sometimes not listen to what needs to change.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Working at Geek Squad has given me the knowledge and skillsets for advancements in any company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Geek Squad Consultation Agent in Vauxhall, NJ
    Current Employee - Geek Squad Consultation Agent in Vauxhall, NJ

    I have been working at Geek Squad full-time (more than an year)

    Pros

    Developed skillsets to prepare me for a rewarding career in Information Technology.

    Cons

    There is opportunity for advance but there is a salary cap.

    Recommends
    Positive Outlook
    Approves of CEO

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