Geek Squad

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Geek Squad Reviews

Updated March 3, 2015
Updated March 3, 2015
342 Reviews
3.3
342 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Geek Squad CEO Hubert Joly
Hubert Joly
142 Ratings

Review Highlights

Pros
  • The 401k is great and I don't know of any better employee discount than Best Buy's (in 24 reviews)

  • You learn a lot about technology everyday even if you already know a bunch (in 11 reviews)


Cons
  • The schedule is not very flexible for full-time employees in college or who have families (in 9 reviews)

  • The customers make or break the job, just like any other customer service job though (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great experience driving a VW bug to client's homes and businesses

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PC Double Agent in Fort Lauderdale, FL
    Former Employee - PC Double Agent in Fort Lauderdale, FL

    I worked at Geek Squad

    Pros

    Schedule Flexibility, Overtime, Freedom. Great benefits in comparison with other similar companies. Family like environments and the chance to make friends for life/

    Cons

    Limited career development opportunities. Compensation other than benefits were not great. Brick & Mortar stores are in decline and so is Best Buy in some ways

    Advice to ManagementAdvice

    Improve compensation. Continue rewarding good employees and their efforts. Make it easier for employees to have a good life balance. Support them unconditionally.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    It was a good job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad

    Pros

    Employee discount, interaction with diverse costumers, uniform

    Cons

    Management is not the best, ambiguity, negative coworkers, too much stress for not enough $

    Advice to ManagementAdvice

    Be a leader not a manager

    Recommends
    Neutral Outlook
  3.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultation Agent in Atlanta, GA
    Current Employee - Consultation Agent in Atlanta, GA

    I have been working at Geek Squad part-time (less than a year)

    Pros

    Great coworkers, and overall learning atmosphere

    Cons

    At the end of the day it's a retail job so you will be dealing with some characters.

    Advice to ManagementAdvice

    Fix nova

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Geek Squad Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Geek Squad full-time (more than 3 years)

    Pros

    Good Pay, excellent workplace culture and gives its' agents the ability to help their clients effectively.

    Cons

    Not much room for movement once reaching this level. The In-Store options are capped and field managers generally want field employees to fill roles and vice versa.

    Recommends
    Positive Outlook
  6.  

    ALL GOOD SO FAR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Geek Squad Consultation Agent in Humble, TX
    Current Employee - Geek Squad Consultation Agent in Humble, TX

    I have been working at Geek Squad part-time (less than a year)

    Pros

    i love the growth of the team and how e grow as a family together

    Cons

    Some time there is a communication problem but we work together to fix it

    Advice to ManagementAdvice

    Keep up the good work and keep the team on the right track

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Too Sales Driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geek Squad Agent in Plano, TX
    Former Employee - Geek Squad Agent in Plano, TX

    I worked at Geek Squad full-time (more than 3 years)

    Pros

    The other agents are fun to work with; very laid back in most locations.

    Cons

    Still retail; sales driven. "Oh well we can fix that for you but you need our support package first; $300"
    You're stuck using the Geek Squad "approved" tools and software. Prior knowledge is nice, but not really necessary. (Varies from location to location)

    Advice to ManagementAdvice

    Management isn't really an issue; just the Best Buy policies with corporate comes up with. They just make the job more tedious than it needs to be

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Production, Production, Production

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geek Squad, Super Senior CIA in Brooks, KY
    Former Employee - Geek Squad, Super Senior CIA in Brooks, KY

    I worked at Geek Squad full-time (more than 5 years)

    Pros

    As a Branch of Best Buy, the benefits weren't too bad. Insurance was typical but the 401K and stock purchase plan were great. Overtime available and most of the time it was optional.

    Cons

    Your working in a warehouse with 1000 other people. You have to find a way to be memorable to have any chance at a promotion.
    Internal Interviews aren't fun. Questions like "what does viewpoint mean to you?", never anything technical.
    Management is very sensitive to following the chain of command. Very easy to get your butt chewed over something petty. Don't even bother with suggestions because it will never make it up the ladder.

    Advice to ManagementAdvice

    Adopt a culture that more about helping each other out and less about corporate politics and drama.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Great company to work for while in college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Geek Squad

    Pros

    Flexible work schedule to accommodate students.
    Great learning experience.
    Learned a lot about computers.

    Cons

    Pay isn't high enough for how much we do, makeup artists get paid more than us is that fair?
    understaffed most of the time.

    Advice to ManagementAdvice

    create a good balance for employees.

    Recommends
    Neutral Outlook
  10.  

    Used to be a good career builder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ARA (Advanced Repair Agent)
    Current Employee - ARA (Advanced Repair Agent)

    I have been working at Geek Squad part-time (more than 3 years)

    Pros

    Limited amount of training required, which is all done on a computer via website

    Cons

    No room for growth unless you want to be a Sales leader on the floor or a manager of the store. The rule book, SOP, is only followed when it is in the higher ups best interest. Threatened on a daily basis of losing job based on sales performance, even though I am a repair agent

    Advice to ManagementAdvice

    Promote the PT employees who deserve FT jobs rather than use senority

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    In a word, terrible working experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agent in Cherry Hill, NJ
    Former Employee - Agent in Cherry Hill, NJ

    I worked at Geek Squad part-time (more than 3 years)

    Pros

    Knowledgeable co-workers and a great environment for learning new skills even though management does let a few technically disinclined folks to slip through. Potential for great pay if you have a knack for negotiation and the skill to back it up.

    Cons

    Potential for poor pay if you are not a good negotiator. Management pushes for a tech to be more sales-oriented even though the job is pitched as a technical\repair one.

    Expect yet another restructuring after a crazily short amount of time to place you in an entirely different position then the one you signed on for with very little notice. You can either accept the new job offer or walk, no negotiation and no say in exactly what the new position is.

    HR is atrocious. NO advancement potential unless you try for a minimum of a year or two. The structure was perceived by me to be very stagnant and actually designed to be this way to lower management\salaried employee headcount.

    Advice to ManagementAdvice

    By far probably the most degrading management experience I've ever had to suffer through. The only thing that can fix this monstrosity is a complete culling all the way up to the CEO.

    Doesn't Recommend
    Negative Outlook

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