Geek Squad Reviews

Updated April 21, 2015
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3.4
372 Reviews
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Recommend to a friend
Approve of CEO
Geek Squad CEO Hubert Joly
Hubert Joly
157 Ratings

Pros
  • The 401k is great and I don't know of any better employee discount than Best Buy's (in 24 reviews)

  • You learn a lot about technology everyday even if you already know a bunch (in 11 reviews)

Cons
  • The schedule is not very flexible for full-time employees in college or who have families (in 9 reviews)

  • The customers make or break the job, just like any other customer service job though (in 7 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Fun for a college kid not for a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead in Wichita, KS
    Current Employee - Lead in Wichita, KS

    I have been working at Geek Squad full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    co-workers are good people and the environment is fun. Once your in the company is pretty flexible with personal needs.

    Cons

    Pay is laughable for I.T field, little to so separation from sales staff so expect to be set out to sell tv/computers/ect

    Advice to Management

    If you want quality employees you will have start paying a quality wage geek squad should be a service branch not sales.

  2. Fast paced and very challenging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Geek Squad, Consultation Agent in Mishawaka, IN
    Current Employee - Geek Squad, Consultation Agent in Mishawaka, IN

    I have been working at Geek Squad part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The store discount. Co-workers and management are good to work with for the most part. If you work hard there is room for advancement.

    Cons

    Clients can be difficult to say the least. Sales is really the focus whether the product being offered is really the best solution for the client or not.

    Advice to Management

    Be aware of employees strengths and weaknesses and be willing to put the time and effort necessary into helping them develop their skills.

  3. Consultant Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultation Agent in Oceanside, CA
    Current Employee - Consultation Agent in Oceanside, CA

    I have been working at Geek Squad part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    For my store in Oceanside store number 0437, they are very flexible, great management

    Cons

    kind of hard to move up.

    Advice to Management

    More Labor, days can get very busy and it can get hectic with just one person.

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  5. team assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Assistant in Brooks, KY
    Former Employee - Team Assistant in Brooks, KY

    I worked at Geek Squad (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Work environment coworkers good structure opportunity for advancement

    Cons

    Attendance policy pay time management

    Advice to Management

    Revise attendance policy

  6. Covert Agent - Fufillment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cover Agebt - Fufillment in Locust Grove, VA
    Current Employee - Cover Agebt - Fufillment in Locust Grove, VA

    I have been working at Geek Squad full-time (More than 10 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Work from home. Manage your own time and as long as you get your job done, management leaves you alone. Sometimes a fun work environment

    Cons

    Hard to get steady hours or a steady schedule. Most of the time you work at night.
    No development or training program available. You have to know everything before you get a job and if you don't have previous management experience, they don't train you and you never move up.
    Been working for over 10 years and still line level employee.
    NO matter what position you have, the pay is still retail pay. I have a technical position with certifications and still learning new skills, but there is no increase in pay or adequate pay for advance skills or knowledge

    Advice to Management

    Create a management development program that allows employees to develop and actually move up in the company. Stop hiring outside management and move you your current employees.

  7. Diagnose and repair hundreds of computer system Windows, OSx, Linux.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Repair Agent
    Current Employee - Advanced Repair Agent

    I have been working at Geek Squad full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    You are able to work with a verity of operations systems, and get a wonderful opportunity to fix unique problems within the work environment. Great place to grow, and learning different computer systems.

    Cons

    Hours are cut often, then hurting the lower end agents. Unable to keep talented people due to low wages. No chance for over time. Hours are widely unpredictable.

    Advice to Management

    Pay people a livable wage, also be kind to people that work for you. We make you money.

  8. Consultation Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Geek Squad part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexibility, if you don't know much about computers, you will learn. Opportunity to meet different types of people and network

    Cons

    Hired on being told that I'd be troubleshooting and fixing computers then being told that I need to be a salesman for "Geek Squad Tech Support". Lack of tools to properly troubleshoot. Coworkers that don't know anything and blatantly lie to clients in order to get sales.

    Advice to Management

    If people work in Geek Squad, there should be some kind of added perk...maybe assistance with getting certifications, classes to teach agents new technologies...something. It pains me when I hear someone saying that a client cannot play DVDs on a computer because it has Windows 8. Please educate your employees.

  9. great but lacks in managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Geek Squad part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    great culture, awesome introductory to the IT field and a great addition to your resume.

    Cons

    hours are terrible, still feels like a retail job, management is luck of the draw.

    Advice to Management

    train your employees thoroughly instead of focusing on training videos.

  10. I love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Geek Squad, Consultation Agent
    Current Employee - Geek Squad, Consultation Agent

    I have been working at Geek Squad part-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Ive been working for Geek Squad for approximately 4 months and I thoroughly enjoy it. My co-workers are great, and my GS managers are really laid back. Team works well together to help one another out, especially for newbies like I was.

    Cons

    The amount of hours you get directly correlate with how much labor you generate (i.e. Services sold, service orders created, etc). So when facing a slump in sales, expect your hours to follow suit.

    Advice to Management

    Dont disappear too often. Sometimes there are clients that are irate about some issue(s) and cannot be handled without manager help and waiting on a manager to come just further angers the client and makes the staff look incompetent.

  11. Great place while in school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Geek Squad Advanced Repair Agent in Plover, WI
    Current Employee - Geek Squad Advanced Repair Agent in Plover, WI

    I have been working at Geek Squad part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Not micromanaged. Trusted to learn and perform role semi-autonomously. Great place to pick up skills and confidence

    Cons

    Customers think you're an unlimited, free help desk and hotline

    Advice to Management

    Keep up the good work, be more selective when hiring

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