General Dynamics Information Technology

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General Dynamics Information Technology Reviews

Updated August 20, 2014
Updated August 20, 2014
442 Reviews

3.1
442 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
General Dynamics Information Technology President S. Daniel Johnson
S. Daniel Johnson
143 Ratings

Review Highlights

Pros
  • Good benefits and competitive salary - great co-workers and working environment (in 28 reviews)

  • Very casual work environment (shorts, t-shirts as long as you're not meeting a client) (in 23 reviews)


Cons
  • Upper management seems oblivious to tech so middle management had to translate needs (in 13 reviews)

  • Low work-life balance, people expect you to work extra hours (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to work overall

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Friendly team to work with.

    Cons

    Benefits not that good .

    Advice to ManagementAdvice

    Give sick time as well as comp time to salaried employees

  2.  

    They don't pay you enough to deal with their incompetency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Master Beneficiary Specialist  in  Phoenix, AZ
    Former Employee - Master Beneficiary Specialist in Phoenix, AZ

    Pros

    Relatively decent pay (considering you're just reading from a script 90% of the time).
    Call center is open 24/7
    Base pay is $12.50 + 10% pay differential after 7pm.
    Ability to advance quickly so long as you do your job.

    Cons

    Increase in pay is negligible compared to the drastic difference in workload you're given.
    The company will literally hire ANYONE. Which is fine, for those looking to gain experience, but they hire people that can't even hold a job at a McDonald's, because they have ZERO interpersonal skills, are incredibly rude, and dumber than a bag of rocks. So it's no surprise the company has a large turnover rate. More people are getting fired and quit more often than they're getting hired.

    Most of the supervisors,managers, and whatnot have NO idea what they're doing.
    Quality monitors on calls are also inconsistent. So you can fail a call for the dumbest reason (Like providing 100% accurate information to the customer, in the most satisfactory and professional manner [according to the customer], but neglecting to read the script verbatim), whereas it would be a pass according to other QA monitors.

    Did I mention that there is never a supervisor around when you need one? There have been occasions where someone would receive a crisis call, and people are running around the building for about ten minutes before they find anyone.

    Overall, the company (or at least the Phoenix location) is painfully disorganized. And while there is some room for advancement, you can only go so far, which only a slight increase in pay. By the way, the ONLY time employees get a raise is if they move up. The last time this company bumped their base pay was several years ago.
    I know people who have been working there for 5 months that are making more than the hardworking (equally competent) individuals that have been there for 5 years.

    Advice to ManagementAdvice

    Listen to what your employees have to say. The surveys you have everyone complete are obviously going ignored based on the cookie cutter replies you've sent to everyone, that is completely irrelevant to what's being said.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Lie to your face

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Coworkers were helpful and friendly

    Cons

    Don't trust management, they lie.

    Advice to ManagementAdvice

    It is not nice to lie to your employees

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  5.  

    Logistics Manager for wireless service division.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great team atmosphere with commitments to Customer goals, relationships, quality of product delivery, and compensations.

    Cons

    Schedule challenges put an early end to the project.

    Advice to ManagementAdvice

    Lack of on going training and support.

  6.  

    They want CSR to be robots

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Ability to assist a customer in able to provide a service that has been affordable to them,

    Cons

    At first it was caring about the customers,
     the monitor and grading system are more just about impossible to meet.
    you become a target if you fall below a 90% on how you preform you calls,
    its all about how well the company numbers look on paper.
    Little regard or respect is given to the employee

    Advice to ManagementAdvice

    Put yourself in employee job a few hours a month, it might give you some more understanding, of what we do
    and having to adapt and employ the demands and everyday changes placed on the CSR,

    Doesn't Recommend
    Negative Outlook
  7.  

    Small Town Values, Huge Company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Specialist; Customer Service  in  Winchester, KY
    Current Employee - Associate Specialist; Customer Service in Winchester, KY

    Pros

    This call center is a big place. It's spilt into two sides one is GDIT, the other is Pearl Interactive Network. it's located in a small southern town. it's like a big community. Now about the job. If you follow their policies, show up for work. And do you job, You can earn respect from the supervisors and management. With it being an IT company your constantly undergoing training. They do promote from within. So after six months you have the ability to apply for internal positions. The people are polite and very friendly. If you need help your Supervisors and Mangers are willing to assist you. Also the first year you get earned time off. And when the business is slow they may offer ATO.

    Cons

    Remember this is a customer service job. Meaning you deal with people from all walks of life. Some aren't always pleasant, but that's part of the job. Your Lunch is not considered in the pay. so you do work 8 hours and have a 30 min lunch. total of 8.3 hours in a day.

    Advice to ManagementAdvice

    Your doing a great job. Keep on working hard so that our location can become the very best in GDIT.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Learned alot, but not enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Needham, MA
    Former Employee - Analyst in Needham, MA

    Pros

    Lots of responsibility
    Learned alot in short time
    401(k) vested immediately

    Cons

    Long work hours
    Micromanagement
    Low morale
    No overtime when working to meet proposal deadlines
    No bonues due to constricting industry and diminishing profit margins
    Little appreciation for effort from management
    No work-life balance

    Advice to ManagementAdvice

    Treat employees better, as they're your best assets.
    High turnover due to low morale, low salaries, and heavy workload.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Overall it is a good company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great company with nice location and environment. All the employees are seem nice. Pay is fine.

    Cons

    Some leaders of the team do not know the tech. They push you too hard but meaningless.

  10.  

    8 months with GDIT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst, Systems  in  Fort Drum, NY
    Current Employee - Senior Analyst, Systems in Fort Drum, NY

    Pros

    This location is good for the Salary I was paid.

    Cons

    Having value on the work

    Advice to ManagementAdvice

    Treat RETIRED Military Better

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    It has been great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Towson, MD
    Current Employee - Anonymous Employee in Towson, MD

    Pros

    The level of experience of the staff.

    Cons

    It was far from home

    Advice to ManagementAdvice

    Allow more telecommuting

    Recommends
    Neutral Outlook
    Approves of CEO

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