General Dynamics Information Technology

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General Dynamics Information Technology Reviews in Sandy, UT

Updated November 21, 2014
Updated November 21, 2014
515 Reviews
3.1
515 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
General Dynamics Information Technology President S. Daniel Johnson
S. Daniel Johnson
172 Ratings

Review Highlights

Pros
  • Good benefits and competitive salary - great co-workers and working environment (in 31 reviews)

  • Very casual work environment (shorts, t-shirts as long as you're not meeting a client) (in 27 reviews)


Cons
  • Upper management seems oblivious to tech so middle management had to translate needs (in 20 reviews)

  • Low work-life balance, people expect you to work extra hours (in 10 reviews)

More Highlights

14 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great experience and great benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Sandy, UT
    Current Employee - Supervisor in Sandy, UT

    I have been working at General Dynamics Information Technology full-time (less than an year)

    Pros

    I have worked for GDIT for less than a year as a supervisor and and a customer service representative. The benefits offered by GDIT are some of the best benefits I have had ever.

    Cons

    Training is lacking and communication from upper management needs to be improved. Hiring practices need to be improved as well if you can read a script and have some computer knowledge you will be hired.

    Advice to ManagementAdvice

    Tighten up the hiring requirements you will hire just about anyone and some of the people you hired should of been let go .

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sandy, UT
    Former Employee - Customer Service Representative in Sandy, UT

    I worked at General Dynamics Information Technology full-time (less than an year)

    Pros

    GDIT offers a variety of shifts. They have great benefits. They are extremely employee oriented. They offer amazing opportunities for voluntary overtime.

    Cons

    The work assignment is only temporary. There is some communication lag between upper management and tier one employees concerning expectations.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    This is a perfect employer to communicate with consumers at a friendly, fast paced Call Center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Specialist in Sandy, UT
    Current Employee - Associate Specialist in Sandy, UT

    I have been working at General Dynamics Information Technology full-time (more than an year)

    Pros

    I enjoy helping consumers. The team is very happy to help each other with Attention to Detail. We help each other to remember to keep our Attendance current, then you can be #1 on your team!

    Cons

    Be sure you are at work on time. Prepare all your programs before your shift begins. If we keep our team in one of the top of the line, we can have special incentives. I have advanced 3 times. So can you.

    Advice to ManagementAdvice

    It would be a great incentive for the #1 on each team to get a special parking spot for a month. The culter in the office is very high, it is a joy to work helping consumers with issues.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Good place to work.

    Current Employee - Customer Service Representative in Sandy, UT
    Current Employee - Customer Service Representative in Sandy, UT

    I have been working at General Dynamics Information Technology full-time (less than an year)

    Pros

    Wonderful management and great staff

    Cons

    New call centerandneeds to be a bit organized

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Solid Company with good career growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ops Manager in Sandy, UT
    Current Employee - Ops Manager in Sandy, UT

    I have been working at General Dynamics Information Technology full-time (more than an year)

    Pros

    Great management and very interesting work.

    Cons

    No budget for extras like company parties or events.

    Advice to ManagementAdvice

    Need more fun.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Lack of respect for fellow human beings.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Sandy, UT
    Current Employee - Customer Service Representative in Sandy, UT

    I have been working at General Dynamics Information Technology full-time (more than an year)

    Pros

    Free healthcare for the employee only.

    Cons

    It's ridiculous to add your family to the health coverage its almost your whole salary and management is just looking to get you fired to save there own assets its a total joke for any one that wants a career in customer service should avoid this companies call center at all cost.

    Advice to ManagementAdvice

    Get your head out of your rectum and be a leader not a single employee trust you except one manager that should really be in a better career because he has a sincere future as management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Sandy, UT
    Current Employee - Customer Service Representative in Sandy, UT

    I have been working at General Dynamics Information Technology full-time (more than an year)

    Pros

    Good money for in a call center. regular call center policies, lots of over time if you want. Liked to worked there.

    Cons

    DIsorganized. It was a new project.

    Advice to ManagementAdvice

    Care more about your employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    General dynamics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Tier I A/B/DME in Sandy, UT
    Current Employee - Customer Service Representative Tier I A/B/DME in Sandy, UT

    I have been working at General Dynamics Information Technology full-time (less than an year)

    Pros

    Good pay, great incentives working with General dynamics

    Cons

    Laid off because call volume was very low

    Advice to ManagementAdvice

    Please fix the time cards it's very hard to understand Make it simple

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    It is like watching chickens running around with their heads cut off.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Sandy, UT
    Current Employee - Customer Service Representative in Sandy, UT

    I have been working at General Dynamics Information Technology full-time (less than an year)

    Pros

    Benefits and pay were decent for a call center. Insurance coverage along with 401k options was a plus over companies in the area.

    Cons

    Lack of knowledgeable leadership. Upper management could be heard screaming at supervisors. Supervisors lacked on floor experience and still expected to supervise! ? Job training was a joke, last minute tool training before hitting the floor, trainers had no practical knowledge of processes during phone calls, and once you hit the floor all training had to be thrown out the window.
    Internal help desk even for a contracted new project were near useless and would give bad advice or even disconnect.
    Flip flopped on policies that it took about 8 months for leadership to agree on.
    Bi - lingual skilled employees were mistreated by denial of shift changes, shift swapping, and taking the majority of calls that did not require a second language.
    Site basically changed their advertised hours and shifts. Reason why many people chose to work at the site was for Mon - Friday only. They changed the to a 24 / 7 site and during shift bid forced employees to take weekend shifts that they never agreed to.

    Advice to ManagementAdvice

    Be more selective on supervisors. Supervisors should have actual supervisory experience along with floor experience. Better shift options, actual floor support, intelligent workforce services. Breaks are cut by 4 minutes due to locker locations.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Makes General Dynamics Look Bad

    Current Employee - Anonymous in Sandy, UT
    Current Employee - Anonymous in Sandy, UT

    I have been working at General Dynamics Information Technology full-time (more than an year)

    Pros

    Paid health insurance, yep that's about it

    Cons

    Supervisors with bully like approach. Managment unapproachable. I have felt extremely disposable from day one. I'm always worried about getting in trouble. It's truly a sweatshop like atmosphere. Was told that it was a 5 year contract and was promised job security, yet half the building was laid off. The head guy, who I will leave unnamed, is the most dis respectable, ignorant, selfish person I think I have ever met. I approached him regarding money the company owed me and he told he to never come in his office without his permission again. Sad really. I am threatened with termination on a Daily basis. I have been given so many" warnings" that I've lost track. I advice anyone who is thinking about working for this company when they hire again in September to think again. It has been nothing short of miserable. It went as far as calling meetings with csrs to inform us that we would be terminated if we ever said something negative to one the corporate visitors.

    Advice to ManagementAdvice

    Put yourself on the csr level. Get off your high horse and be willing make adjustments. Stop calling meetings before the CEOs visit to make sure we don't tell them anything negative.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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