General Dynamics

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General Dynamics Reviews

Updated August 12, 2014
Updated August 12, 2014
149 Reviews

2.9
149 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
General Dynamics CEO Phebe N. Novakovic
Phebe N. Novakovic
14 Ratings

Review Highlights

Pros
  • benefits, training, responsibility, great people to work with; team-oriented (in 9 reviews)

  • The pay and benefits were incredible (in 5 reviews)


Cons
  • HR and upper management are completely unaware of the male supervisors flirting with the female CSRs (in 10 reviews)

  • There are a couple big time asses that somehow manage to stay in middle management despite their incredible ineptitude and lack of people skills (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    If you are a Frat Boy this one is for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    Pros

    Has Government contracts only because they bought the companies with the contracts

    Cons

    All Frat boys in the leadership, if you are not one of them you will never get anywhere.

    Advice to ManagementAdvice

    Get rid of your identical 4 door porsche's and get a clue you have talented personnel thatmigh tnot have been in yoru Frat.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Run away from this place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative for the ACA  in  Phoenix, AZ
    Former Employee - Customer Service Representative for the ACA in Phoenix, AZ

    Pros

    Benefits, great co workers, nice parking garage.

    Cons

    Middle management and training-supervisors are very unprofessional and they do not all follow the same set of rules, some supervisors look away for unprofessional behavior and attendance, while others will write you up or give points for any reason at all. I also think you should be able to do the job in order to supervise the job, telling me to look up an answer because you don't know it does not inspire loyalty. HR and upper management are completely unaware of the male supervisors flirting with the female CSRs. This job was a complete nightmare. Run, don't walk, to another company. This building was a nightmare also, several bedbug infestations, overflowing toilets, too hot or too cold all the time. Terrible equipment.

    Advice to ManagementAdvice

    Try hiring supervisors that are professionals. Stop taking orders from other locations. TRAIN your people. Understand that it is a hard job to apologize over and over and not have the ability to actually fix anything.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Professional Mechanical Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mechanical Engineer  in  Phoenix, AZ
    Former Employee - Mechanical Engineer in Phoenix, AZ

    Pros

    Chanllenging and technical work environment

    Cons

    Slow down in business environment

    Advice to ManagementAdvice

    Solicit new market for products

    Recommends
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Nice company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrator Support  in  McLean, VA
    Former Employee - Administrator Support in McLean, VA

    Pros

    the Benefits and the 401 very good, better than others

    Cons

    Really don't have no cons to go with.

    Advice to ManagementAdvice

    I have none

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Management expectation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst  in  Fort Bragg, NC
    Former Employee - Senior Analyst in Fort Bragg, NC

    Pros

    Exactly where motivated retired soldiers who have wartime experience need to be

    Cons

    First line supervisors that do not have any leadership abilities

    Advice to ManagementAdvice

    Middle management needs to stop the harassment by lower level bosses and listen to their employees instead of just screaming at them

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    I have learned a lot with my Colleagues and good company to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Technician  in  White Oak, MD
    Current Employee - Network Technician in White Oak, MD

    Pros

    most employees are knowledgeable and management are understanding.

    Cons

    I didn't find any downside yet.

    Advice to ManagementAdvice

    upper management are understand and help employees to achieve their goals.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Program Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager  in  Taunton, MA
    Former Employee - Program Manager in Taunton, MA

    Pros

    Great People, great benefits, good work

    Cons

    HR needs help!! Needs to be removed!

    Advice to ManagementAdvice

    Looks to see what the people are saying, and listen instead of ignoring

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Great the first week only, then they throw you to the wolves.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Temporary Customer Service Representative  in  London, KY
    Former Employee - Temporary Customer Service Representative in London, KY

    Pros

    Excellent benefits, excellent coworkers, lunch perks when the team does well, funny contests and videos.

    Cons

    Stressful work environment, backwards training ~ requiring the company to force you to redo training and "unlearn" one set of rules to another each week, attendance points set to punish those who have to take off work for doctor visits or bad weather, zero communication between management, misinformation in training, rushed training, double-talk, constant threats to job security, zero communication for employees looking to gain a step up, faulty programs like NGD (Next Generation Desktop) and Deltek, unorganized practices.

    Advice to ManagementAdvice

    Get organized. Figure out ONE list of rules and stick to it. Stop forcing us to retrain every other week, just because you hired incompetent trainers and utilized outdated books. If you could have bothered getting our training right day one, we wouldn't need "Desk 2 Desks" and CUP topics.

    Stop inventing new ways to fire people. We are all happy to abide by your silly dress code (seriously, WHO can see us over a PHONE??) and we all agreed not to swear, own paper and cell phones on the floor, do drugs or otherwise act stupid. But by assigning "attendance points" for those of us who've been sick or couldn't make it to work due to weather, you are in fact punishing us for REAL LIFE. Permanently stop it. NOW. We are not robots, we're human beings with lives outside of the call center.

    Trust me, if I was a parent, and I had to choose between wasting 8 hours being screamed at over the phone, and threatened by the incompetent managers you hired in ~ most of whom have NO phone experience AT ALL, or spending the day in a clinic making sure my kid is healthy, guess what? Junior WILL take precedence. Don't like it? Too bad. But punishing me over something you acknowledge I have no control over is at best misguided, but above all, very unprofessional.

    Update your material. I failed two calls, back to back, for not reading a script... that did not exist. That's right! Your "quality" team failed me for not reading an appeals script that was NEVER written. HOW can I read an imaginary script??

    Pay attention to your feedback. Stop sending me these copy-and-paste responses, like "Thank you for your concern. We will share this with CMS" and start addressing the issues. Own up to them. We CSR's want to help overblown companies like yours to stay afloat. We don't want to see another company go belly up as we badly need jobs. But if you refuse to communicate with us, then it's nearly impossible to help you.

    Stop harassing me because I didn't take overtime. I have a real life, one that includes other human beings, namely family members. You already see me over 8 hours a day (since these calls can rarely wrap up in under 10 minutes) you don't need me to work an additional 4-6 hours on top of that. Some of the other CSR's already pull their weight at 10-11 hour shifts, and certainly help each other more than a "floor walker" can, so stop trying to push them to stay over on top of that.

    Stop inventing new hoops to jump through. It's obvious you need people. The fact that you have between 14-16 call centers, each with 600-1000 employees, all working on the Health Insurance Marketplace, and yet you only have 200 people total, doing ISG and ARC for all of us, is nothing short of pathetic. If the abysmal waiting period isn't bad enough, it's that a majority of the 200 don't want to do their jobs at all. Yet if we fail a call, and fail to consult these "wizards" of the call center, you dangle it over our heads that we "may never" get hired on as a "real" CSR, and may remain as temps until your next layoff. Once more, you need US more than we need you. And considering my electric bill this month, the fact you need me more is frightening. I needed to earn cash honestly, but at least I have options. Now that the London branch is more than half empty, it is clear you are understaffed, and in danger of losing this contract. Stop acting like an 11 year old little girl in a clique, get your act together, and hire more people on as permanent CSR's. Ditch the temp jobs until Christmas.

    Stop inventing "priority days" to further punish those who have to blow a Monday for a doctor visit. We already have a high call volume in a fast environment, we don't need the added stress of being threatened an extra 5 points, just because you feel like it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Great company to work for

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    A positive, friendly work climate

    Cons

    The benefits could be better

  11. 1 person found this helpful  

    comprehensive experience directing Operations and Intelligence through strategic planning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Strategic Planner  in  Fort Belvoir, VA
    Current Employee - Strategic Planner in Fort Belvoir, VA

    Pros

    A team builder and a team player capable of implementing best practices by motivating staff members to peak performance.

    Cons

    Company does not promote from within and there are no longevity bonuses or promotions

    Advice to ManagementAdvice

    Promote form within

    Recommends
    Neutral Outlook
    Approves of CEO

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