General Revenue Reviews

Updated August 14, 2015
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2.6
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26 Employee Reviews

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  1. GRC

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Money is good. The reason everyone works there is not that they like their job, it pays well. Good advancement

    Cons

    The people. They don't use highly skilled employees so there is a lot of drama. It is an adult daycare

    Advice to Management

    Get the gossip under control


  2. collections

    Former Employee - Debt Collector in Blanchester, OH
    Former Employee - Debt Collector in Blanchester, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at General Revenue full-time (More than 5 years)

    Pros

    bonuses, good reps to work with

    Cons

    managers are not so nice, makes the environment on edge

    Advice to Management

    needs more training on behavioral, respect, understanding


  3. Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Easy work environment, fellow employes worked hard

    Cons

    Lack of structure, poor business practices

    Advice to Management

    Get rid of Sallae Mae


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  5. Not worth it!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector in Mason, OH
    Current Employee - Collector in Mason, OH
    Doesn't Recommend

    Pros

    Great health insurance. Co works are nice but management....NO!

    Cons

    Management, bonuses, suck. I was on maternity leave and didn't get paid. They don't pay their employees whole on leave. If your sick they don't take doctors notes! They expect you and doctor to fill out a book of special forms! Ridiculous!! Management sucks they pick their favorites!!

    Advice to Management

    Treat employees with more respect


  6. Collector

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector I
    Current Employee - Collector I
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    potential incentive bonus. benefits are competitive with like pay-range jobs. only 2 nights/3 days a week, rotates weekends- sometimes only a 4 hour shift which creates a 6 day workweek but can flex out the time (not on a night shift) Flexible with scheduling if you aren't able to make that doc/dentist etc appt outside of your work hours. ... in my opinion.

    Cons

    read above-- POTENTIAL incentive, add in clique-ish, goals are higher than ever before, "but attainable", bonus structure has changed and it seems there is less money in the bonus pool to go around for the people on the phones. Way too many managers. Way too many reports which overlap each other and could be streamlined to actually allow managers to focus on their team achieving the higher goals. Performance and professional policies have proved to be mostly at discretion of management on who to apply what to. .... in my opinion.

    Advice to Management

    Remember that everyone expects to be equal to their peers. Re-think the qualifications of who you have working from "team seniors" on up. Know what is going on in your backyard - from all perspectives. Secrecy and exclusion do not create a cohesive work environment. Focus on the "Navient Way" Live the company vision- even though an environment based on greed, reward those who play by the rules, not those who shape the rules how they want them to be. Managers need to be kept to 40-45 hours a week, not the 60 or 70 we all get to hear about.


  7. A sould crushing job with decent pay and interesting co workers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Horseheads, NY
    Former Employee - Debt Collector in Horseheads, NY
    Doesn't Recommend
    Negative Outlook

    I worked at General Revenue full-time (More than 3 years)

    Pros

    - good health benefits and above average pay for the area - there are some great people working there

    Cons

    - the job is not personally rewarding or intellectually stimulating - expectations constantly change - cutthroat competition among employees is encouraged by management, not collaboration


  8. loved it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections in Horseheads, NY
    Former Employee - Collections in Horseheads, NY
    Recommends
    Positive Outlook

    I worked at General Revenue full-time (More than a year)

    Pros

    Bonus checks, gym in building, pay

    Cons

    The average weight gain .

    Advice to Management

    Loved you all


  9. Entry Level Collections

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Entry Level Collections in Cincinnati, OH
    Former Employee - Entry Level Collections in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at General Revenue full-time (Less than a year)

    Pros

    Management was very friendly to new hires. Helped with new employee issues and helped new employees settle in.

    Cons

    Collections industry. Harassing debtors any way possible. Made to call neighbors and employers to shame debtor into paying.

    Advice to Management

    Management is the only positive aspect of the company.


  10. MOST MONOTONOUS JOB I EVER HAD

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Cincinnati, OH
    Former Employee - Collector in Cincinnati, OH
    Doesn't Recommend

    I worked at General Revenue (Less than a year)

    Pros

    I was paid all of my vacation time upon termination. They bought us LaRosa's pizza a couple times while I was there.

    Cons

    This place expects you to be seated 7hrs 30min for each 8 hour shift. The list I was calling on got me connected to an answering machine 98% of the time. On the "very rare instance" that you do get in touch with the borrower and said borrower is willing to speak to you, the collector is faced with reading multiple legal disclosures! My team leader had a problem with people talking to their neighbors. She could not understand the fact that if you did not talk to the person on your right or left, you would go insane!!! After all, she wasn't sitting around listening to answering machines all day!!!

    Advice to Management

    Lighten up. Give the collections agents more "breathing room!"


  11. Good Money

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at General Revenue full-time

    Pros

    Easy to earn a lot money

    Cons

    Call center jobs can get very boring



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