General Revenue

www.generalrevenue.com

General Revenue Reviews

Updated January 15, 2015
Updated January 15, 2015
18 Reviews
2.6
18 Reviews
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James Reed
3 Ratings

Employee Reviews

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  1.  

    Collector 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector I in Mason, OH
    Current Employee - Collector I in Mason, OH

    I have been working at General Revenue

    Pros

    GRC is a great place to work. The training is paid. The benefits start within a month. You don't have to dress up. If you listen in training and do what the managers tell you a lot of money can be earned.

    Cons

    There are absolutely no challenges if you do what you are told, keep learning, and show up to work. The attendance policy is strict, but reasonable.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Somewhat decent pay but you will hate work daily.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collector I in Mason, OH
    Former Employee - Collector I in Mason, OH

    I worked at General Revenue full-time (less than a year)

    Pros

    - Work is relatively easy
    - Indoors
    - Nice employees
    - Great managers

    Cons

    - Boring day to day work
    - Mundane
    - Long hours for little reward
    - Collections!

    Advice to ManagementAdvice

    Managers are always helpful and willing to help new employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    General Revenue Corp Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collector I in Mason, OH
    Former Employee - Collector I in Mason, OH

    I worked at General Revenue

    Pros

    Decent hours and a competitive starting wage. Enjoyed the option of not having to start work until 12pm two days a week. They are generous with the paid time off.

    Cons

    The most monotonous work I ever performed in my entire life!!! I got nothing but a combination of answering machines/bad phone numbers 98% of the time. They do some serious micromanaging there too!!! They expect you to be in your seat 7hrs 30min out of each and every 8 hour shift worked. Their computer system tracks the time you are not behind your computer!!! They also expect you to use search engines like Accurint and Innovis to try to find a good phone number for the borrower. I felt like their was way too much "busy work" involved in the pursuit of debt collection!!!

    Advice to ManagementAdvice

    Stop micromanaging your employees and loosen up with the time behind the computer!!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Could be Worse

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at General Revenue

    Pros

    flexible hours and air conditioning

    Cons

    can be high stress if you dont hit goals

  6.  

    It's not a job for everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector in Horseheads, NY
    Current Employee - Collector in Horseheads, NY

    I have been working at General Revenue full-time (less than a year)

    Pros

    There is a building of team and individual ownership from the very start. Three weeks of paid training prepares you to 'hit the floor'. There are monthly motivational meetings for continued communication and recognition for employees who meet or exceed monthly targets. The company gives back to its local communities through food drives and charity donations.

    Cons

    The training doesn't prepare you for the work requirements. Compliance is a necessary issue. There is no 'live' monitoring of phone calls which might eliminate bad habits before they form; otherwise it can be a 'luck of the draw' if the infraction is found. The computer system is DOS based and requires 'extra' steps to effect transactions.

    Advice to ManagementAdvice

    Ask your employees what motivates them instead of assuming that making call and message, utilization and other rates public that you are either shaming or encouraging performance. Expect more of your employees in terms of office decorum that promotes the business. Seriously consider the 'rewards' given aside from the ICP structure. Wearing jeans is not a motivator for me and I wonder how many others might agree.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Decent Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector I in Mason, OH
    Current Employee - Collector I in Mason, OH

    I have been working at General Revenue full-time (less than a year)

    Pros

    Flexible scheduling decent base pay and good bonus potential

    Cons

    Bonuses can be hard to obtain during crunch times with certain clients and goals get raised to unreasonable levels.

  8. 2 people found this helpful  

    Dysfunctional, poorly run company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector I in Cincinnati, OH
    Current Employee - Collector I in Cincinnati, OH

    I have been working at General Revenue full-time (more than 3 years)

    Pros

    Climate controlled environment. My paychecks always cleared the bank. There is a small shop that sells candy and sandwiches.

    Cons

    This company recently went through a top down purge off nearly all senior management. As other reviews have made clear, management never explains their actions. Your boss would be here one day, gone the next. If you've ever read the novel 1984, it was alot like that. People disappear and you were expected to pretend like they never existed in the first place. We were told never to ask questions, and no explanation of any kind was ever offered.
    The training program is half-hearted, and the single most thoroughly dishonest indoctrination process I have ever witnessed. I was lied to over the phone by human resources regarding monthly bonuses, our instructor deliberately obfuscated the payouts and turnover rate, and I as well as the rest of my training class were lied to directly by a member of senior management. This manager was a member of the group that fell victim to "The Great Purge of 2012." The training program is truly laughable. They invest no time in helping you develop any collection skills whatsoever, and instead drill collection law and practices all day. The only real goals of the training staff is to make sure you know how to use the phone, and make sure you know the rules and regulations, so the company is protected from lawsuits. If you question or disagree with the trainers, they lash out and attempt to destroy your credibility. You will be called a negative person with the wrong attitude. Another telling indicator is the fact that the instructors are quick to criticize and discredit anyone who leaves the company for whatever reason. This was the favorite pastime of the most insipid member of the training staff.
    The computer network was “upgraded” around 2010. I use the quotation marks because the new cloud computing network is actually slower than the previous system. Every action on your computer will lag by about one second, and there are so many blocked websites you will not be able to find any information about your borrowers on the internet.
    They say it is a business-casual dress code, but in reality most people dress pretty grungy. Especially some of the females; exposed cleavage and thongs (and worse) are a daily occurrence. It is not pleasant.
    People were always getting sick. It may have just been the job, but there were many complaints about the ventilation system. A member of senior management sat with the workers for a few months to keep an eye on us, then had to retreat to his office because he developed a cough. Also, they had to replace every chair on both our floors around 2010. Someone had infected them with bed bugs, although management would never officially admit it. This was typical behavior for management, as I’ve mentioned. And I repeat, these are the people you will be working with, and for, if you should apply here.
    I was never given a chance to advance. I could not collect, and very few people could. Most quit when reality set in; I stuck it out and eventually got moved to another department that was not collections but every bit as unethical. It was also very short-lived. There are very few opportunities here
    GRC shares the building with two other businesses. Our employees were locked out of the first floor bathrooms. Apparently we were destroying the bathrooms located on that floor. Yes, this is what your colleagues will be like. So, security installed a special card swipe lock on the doors. I do not blame them. Employees from these other two businesses in the building will not speak with you or make eye contact. I am a clean-cut person with a professional appearance, and I practically did not exist in their eyes. In over three years, one person said something to me. I think he was new and did not know I worked at GRC.
    I worked here several years. By the time I was ready to leave, every single person involved in my hiring process had left. This includes the Human Resource employee who initially contacted me, the trainer who instructed our class of 12 (nine of whom were gone within six months), my first senior collector (direct supervisor) and first manager, my first senior manager (who was the only person in the entire company who tried to help me), my director, and the vice president. Every single person quit or was fired in a span of about three years. So in conclusion, if you desperately need a paycheck, this place will hire you so long as you have a pulse. But you will not enjoy your time here. Save yourself, you deserve better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    After being collector of the year first year top talent left company and management suffered And so did our results.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collector in Cincinnati, OH
    Former Employee - Collector in Cincinnati, OH

    I worked at General Revenue full-time (more than 5 years)

    Pros

    insurance benefits as soon as you are hired

    Cons

    low pay
    Long hours and weekends
    Management view that workers are either defiant or stupid

    Advice to ManagementAdvice

    Remember that we all √contribute to your success not the latest 1% who make inflated goals for one month and then quit.

    Doesn't Recommend
    Negative Outlook
  10.  

    Terrible, Just Terrible

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at General Revenue full-time

    Pros

    I didn't see any Pros

    Cons

    Too many to list. I don't understand why they were so strict about dress code, you sit in a chair and call people over and over.

    Advice to ManagementAdvice

    Wait, there were managers there?

    Doesn't Recommend
  11.  

    It was a job to be comfortable at, no opportunities to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH

    I have been working at General Revenue

    Pros

    Good benefits, flexible, relaxed environment

    Cons

    Management incapabile of communicating effectively

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