General Revenue Reviews

Updated July 22, 2015
23 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.7
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
James Reed
2 Ratings

23 Employee Reviews

Sort: Popular Rating Date
  1. collections

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Blanchester, OH
    Former Employee - Anonymous Employee in Blanchester, OH

    I worked at General Revenue (More than 5 years)

    Pros

    getting the big bonuses every month

    Cons

    there was too much backstabbing, taking other rep accts


  2. Collector

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector I
    Current Employee - Collector I

    I have been working at General Revenue

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    potential incentive bonus. benefits are competitive with like pay-range jobs. only 2 nights/3 days a week, rotates weekends- sometimes only a 4 hour shift which creates a 6 day workweek but can flex out the time (not on a night shift) Flexible with scheduling if you aren't able to make that doc/dentist etc appt outside of your work hours. ... in my opinion.

    Cons

    read above-- POTENTIAL incentive, add in clique-ish, goals are higher than ever before, "but attainable", bonus structure has changed and it seems there is less money in the bonus pool to go around for the people on the phones. Way too many managers. Way too many reports which overlap each other and could be streamlined to actually allow managers to focus on their team achieving the higher goals. Performance and professional policies have proved to be mostly at discretion of management on who to apply what to. .... in my opinion.

    Advice to Management

    Remember that everyone expects to be equal to their peers. Re-think the qualifications of who you have working from "team seniors" on up. Know what is going on in your backyard - from all perspectives. Secrecy and exclusion do not create a cohesive work environment. Focus on the "Navient Way" Live the company vision- even though an environment based on greed, reward those who play by the rules, not those who shape the rules how they want them to be. Managers need to be kept to 40-45 hours a week, not the 60 or 70 we all get to hear about.


  3. A sould crushing job with decent pay and interesting co workers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Horseheads, NY
    Former Employee - Debt Collector in Horseheads, NY

    I worked at General Revenue full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    - good health benefits and above average pay for the area - there are some great people working there

    Cons

    - the job is not personally rewarding or intellectually stimulating - expectations constantly change - cutthroat competition among employees is encouraged by management, not collaboration


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. loved it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections in Horseheads, NY
    Former Employee - Collections in Horseheads, NY

    I worked at General Revenue full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Bonus checks, gym in building, pay

    Cons

    The average weight gain .

    Advice to Management

    Loved you all


  6. Entry Level Collections

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Entry Level Collections in Cincinnati, OH
    Former Employee - Entry Level Collections in Cincinnati, OH

    I worked at General Revenue full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Management was very friendly to new hires. Helped with new employee issues and helped new employees settle in.

    Cons

    Collections industry. Harassing debtors any way possible. Made to call neighbors and employers to shame debtor into paying.

    Advice to Management

    Management is the only positive aspect of the company.


  7. MOST MONOTONOUS JOB I EVER HAD

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Cincinnati, OH
    Former Employee - Collector in Cincinnati, OH

    I worked at General Revenue (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    I was paid all of my vacation time upon termination. They bought us LaRosa's pizza a couple times while I was there.

    Cons

    This place expects you to be seated 7hrs 30min for each 8 hour shift. The list I was calling on got me connected to an answering machine 98% of the time. On the "very rare instance" that you do get in touch with the borrower and said borrower is willing to speak to you, the collector is faced with reading multiple legal disclosures! My team leader had a problem with people talking to their neighbors. She could not understand the fact that if you did not talk to the person on your right or left, you would go insane!!! After all, she wasn't sitting around listening to answering machines all day!!!

    Advice to Management

    Lighten up. Give the collections agents more "breathing room!"


  8. Good Money

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at General Revenue full-time

    Pros

    Easy to earn a lot money

    Cons

    Call center jobs can get very boring


  9. Collector 1

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector I in Mason, OH
    Current Employee - Collector I in Mason, OH

    I have been working at General Revenue

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    GRC is a great place to work. The training is paid. The benefits start within a month. You don't have to dress up. If you listen in training and do what the managers tell you a lot of money can be earned.

    Cons

    There are absolutely no challenges if you do what you are told, keep learning, and show up to work. The attendance policy is strict, but reasonable.


  10. Could be Worse

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at General Revenue

    Pros

    flexible hours and air conditioning

    Cons

    can be high stress if you dont hit goals


  11. It's not a job for everyone.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector in Horseheads, NY
    Current Employee - Collector in Horseheads, NY

    I have been working at General Revenue full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There is a building of team and individual ownership from the very start. Three weeks of paid training prepares you to 'hit the floor'. There are monthly motivational meetings for continued communication and recognition for employees who meet or exceed monthly targets. The company gives back to its local communities through food drives and charity donations.

    Cons

    The training doesn't prepare you for the work requirements. Compliance is a necessary issue. There is no 'live' monitoring of phone calls which might eliminate bad habits before they form; otherwise it can be a 'luck of the draw' if the infraction is found. The computer system is DOS based and requires 'extra' steps to effect transactions.

    Advice to Management

    Ask your employees what motivates them instead of assuming that making call and message, utilization and other rates public that you are either shaming or encouraging performance. Expect more of your employees in terms of office decorum that promotes the business. Seriously consider the 'rewards' given aside from the ICP structure. Wearing jeans is not a motivator for me and I wonder how many others might agree.



Showing 23 of 23 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.