Genesys

  www.genesys.com
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Genesys Reviews

Updated Jul 12, 2014
All Employees Current Employees Only

3.8 114 reviews

84% Approve of the CEO

Genesys President and CEO Paul Segre

Paul Segre

(85 ratings)

71% of employees recommend this company to a friend

Review Highlights

Pros
  • Extremely team oriented company; people are open to change; love the work life balance(in 6 reviews)

  • Most work is done by email and LAN anyway, so it's no problem to work from home(in 5 reviews)


Cons
  • The influence of Alcatel-Lucent while I was there was detrimental to the atmosphere of the team(in 11 reviews)

  • Genesys is primarily owned by a European private equity firm (Permira), which might concern some but they are quite supportive and growth oriented(in 5 reviews)

114 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    A good starting point (marketing ops)

    Marketing Database Intern (Former Employee) Daly City, CA

    Pros- The current senior marketing database manager permitted me room for growth.
    - Supportive of my success and gave me a shining reference (even created an opening for me even though I ended up having to decline the offer).

    Cons- I did not have a grasp of our product despite being on the marketing team..
    - Not much visibility if you're an intern; but I guess it would not be the best use of time to fill-in an intern with your business strategies anyhow.

    Advice to Senior Management- Keep encouraging growth. It helps foster talent and success. You will see a return in a more happy, efficient, and creative employee.

    Yes, I would recommend this company to a friend

    Genesys HR Representative responded to this review

    May 23, 2014

    Thanks for posting! You’ve given us some valuable insight. We want all of our employees, interns included, to understand the product better, so that’s a place we can definitely improve! Your feedback ... More
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    • Disapproves of CEO

    1 person found this helpful  

    Good pay, but success based primarily on politics.

    Marketing Manager (Former Employee) Daly City, CA

    ProsSmart people as individuals, competitive environment not conducive to collaborative

    ConsLack of clear objectives and budget

    Advice to Senior ManagementValue your employees

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Genesys SVP, Human Resources responded to this review

    Jul 25, 2014

    Thank you for posting your concerns; I’m sorry we won’t have a chance to address them with you personally. I’ll be sure to share your comments related to your former department with the appropriate ... More
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    • Approves of CEO

    1 person found this helpful  

    My overall experience with this company has been neutral, not great, not horrible.

    Financial Analyst (Current Employee) Daly City, CA

    ProsPlenty of room for growth, Competitive Salaries, Striving to go public

    ConsHQ Location, Public generally unaware of product, older workforce

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    • Approves of CEO

    2 people found this helpful  

    Solid company with a startup feel

    Anonymous Employee (Current Employee) Daly City, CA

    ProsInnovative, rapidly growing company fueled by a culture receptive to new ideas. People are supportive and easy to collaborate with. Genesys is an easy place to contribute and have fun along the way.

    ConsDue to the business changes and acquisitions, things are a bit siloed and chaotic at times. This results in good opportunities to improve the business. I see things only getting better as the company matures.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    3 people found this helpful  

    Great workplace environment, loads of upside

    Anonymous Employee (Current Employee)

    Pros- Proactive culture, empowering employees
    - High revenue growth and profitability
    - Frequent employee centered events with executive management
    - Opportunities for promotion and advancement

    Cons- Some coworkers have not made the change to a faster paced environment since new owners took over.
    - Daly City weather can be cold and foggy in otherwise pleasant Bay Area summer

    Advice to Senior ManagementKeep it up. This is our year.

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    2 people found this helpful  

    Positive (a bit overly so) work environment. Some directions to grow.

    Anonymous Employee (Current Employee)

    Pros-Very positive and strong attempt to maintain a company culture, though the company is so big that it often feels forced and ineffective, albeit genuine. Example: a company facebooky type thing that has no real value and most people don't really use
    -Upper management is good at keeping everyone informed
    -Lots of offers for internal classes and education

    Cons-Not sure when/where use of those classes would really happen
    -So big and so many products, nobody knows what they all are
    -So much information everywhere, it's almost overwhelming to know what's salient to you

    Yes, I would recommend this company to a friend

    • Culture & Values
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    2 people found this helpful  

    Strong company with lots of momentum.

    Business Development (Current Employee) Daly City, CA

    ProsPotential for IPO. Global presence. Market leadership in growing sector - Customer Experience Management. Well regarded by customers and analysts. Strong and differentiated technology. Large and growing cloud presence.

    ConsDaly City location is a bit out of the way for employees on the Peninsula. It is a nice spot, but always shrouded in fog. Did I mention the lack of sun here?

    Advice to Senior ManagementKeep it up.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Fun place to work

    Software Engineer (Current Employee) Daly City, CA

    ProsGreat place to learn. A lot of great people to work with, and many opportunities to travel.

    ConsA lot of bureaucracy has led to working on projects difficult.

    Advice to Senior ManagementMake sure that the developers also have a say sometimes, or notice their work, not just their managers.

    Yes, I would recommend this company to a friend

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    • Approves of CEO

    1 person found this helpful  

    Entering a challenging period

    Sales Account (Former Employee)

    ProsAbility to earn, career movement

    ConsLack of personal opportunities, much tighter restrictions, doubling salesforce meanings less territory

    Advice to Senior ManagementCommunicate

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Good company with good people, but an overall lacking of company cohesiveness.

    Anonymous Employee (Current Employee) Daly City, CA

    ProsIt is easy to work at and be proud of your work at a company that has great products to sell.

    ConsLack of communications between departments and within departments. Minimal to no training for new employees.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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