Genesys Conferencing

  www.intercall.com
  www.intercall.com

Genesys Conferencing Reviews

7 Reviews
3.2
7 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Fran├žois Legros
2 Ratings

Employee Reviews

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  1.  

    Tier 2 support

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Genesys Conferencing

    Pros

    great benefits, flexible work schedule,

    Cons

    company was sold and it is no longer an awesome company to work for.

  2.  

    Great at integration after acquisition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Marketing in Arlington, VA
    Current Employee - Solutions Marketing in Arlington, VA

    I have been working at Genesys Conferencing full-time (more than 3 years)

    Pros

    Genesys acquired my company recently. They were very communicative and made the transition process fairly easy. They also were mindful to map compensation and bonus plans over as tightly as possible.

    Cons

    Not a fan of the Concur system used for expenses and travel booking. It is very dated and not user friendly.

    Advice to ManagementAdvice

    Keep doing what you are doing with the open lines of communications, very effective. Would love to see more encouragement to add video to conference calls and meetings to give the remote employees a presence.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Ok place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Event Coordinator in Manassas, VA
    Former Employee - Event Coordinator in Manassas, VA

    I worked at Genesys Conferencing full-time (more than 8 years)

    Pros

    Friends and families are welcome

    Cons

    Pay raises not given often

    Advice to ManagementAdvice

    Work with your staff

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Good work environment and personally challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales in Kansas City, MO
    Current Employee - Sales in Kansas City, MO

    I have been working at Genesys Conferencing

    Pros

    Open communication
    Good co- workers
    Health conscious environment
    Strong team work
    Technically strong organization

    Cons

    Low pay
    Changing priorities of ownership

    Recommends
    No opinion of CEO
  6. 1 person found this helpful  

    a lost great company ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genesys Conferencing

    Pros

    This used to be a GREAT company with visionary leadership and supportive open work culture. Genesys was performing well in the market with increased market appreciation. Proudly serving 250 of the Fortune 500 companies with products and services successfully competing with WebEx, Microsoft, Adobe and others. We have since mid 2008 been aquired by West Corporation/Intercall and the views given here are reflecting this change. All to the worse.

    Cons

    West/Intercall management have no strategies whatsoever. Ingnorant attitudes and are running a very in-efficient disintegrated organisation. Genesys values and unique positioning no longer exist and is replaced by "just sell"

    Advice to ManagementAdvice

    My advice to the owners/board of WEST corporation is to review the Senior Management of their companies. This will not work in the long run.

    Doesn't Recommend
  7.  

    Great place to work especially if you love a challenge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Expert Operations Analyst in Saint John, NB (Canada)
    Current Employee - Expert Operations Analyst in Saint John, NB (Canada)

    I have been working at Genesys Conferencing full-time (more than 5 years)

    Pros

    Excellent people.
    LOTS of opportunity if you put your mind to it.
    Fair pay.
    Freedom to work in your own style.
    There are always more to learn and new challenges around the corner.

    Cons

    I don't have any major cons regarding Genesys, they are day to day.

    Advice to ManagementAdvice

    Ensure you keep your talent at all costs !

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    CTI Business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Solution Manager
    Former Employee - Senior Solution Manager

    I worked at Genesys Conferencing

    Pros

    The newest contact center solution

    Cons

    Sales Performance was down and the businees area was Niche industory.

    Recommends
    No opinion of CEO

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