Genesys Conferencing Reviews

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3.2
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François Legros
2 Ratings

Employee Reviews

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  1. Tier 2 support

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    great benefits, flexible work schedule,

    Cons

    company was sold and it is no longer an awesome company to work for.


  2. Great at integration after acquisition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Marketing in Arlington, VA
    Current Employee - Solutions Marketing in Arlington, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys Conferencing full-time (More than 3 years)

    Pros

    Genesys acquired my company recently. They were very communicative and made the transition process fairly easy. They also were mindful to map compensation and bonus plans over as tightly as possible.

    Cons

    Not a fan of the Concur system used for expenses and travel booking. It is very dated and not user friendly.

    Advice to Management

    Keep doing what you are doing with the open lines of communications, very effective. Would love to see more encouragement to add video to conference calls and meetings to give the remote employees a presence.


  3. Ok place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Coordinator in Manassas, VA
    Former Employee - Event Coordinator in Manassas, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Genesys Conferencing full-time (More than 8 years)

    Pros

    Friends and families are welcome

    Cons

    Pay raises not given often

    Advice to Management

    Work with your staff


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  5. Helpful (1)

    Good work environment and personally challenging

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Kansas City, MO
    Current Employee - Sales in Kansas City, MO
    Recommends
    No opinion of CEO

    Pros

    Open communication Good co- workers Health conscious environment Strong team work Technically strong organization

    Cons

    Low pay Changing priorities of ownership


  6. Helpful (1)

    a lost great company ...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    This used to be a GREAT company with visionary leadership and supportive open work culture. Genesys was performing well in the market with increased market appreciation. Proudly serving 250 of the Fortune 500 companies with products and services successfully competing with WebEx, Microsoft, Adobe and others. We have since mid 2008 been aquired by West Corporation/Intercall and the views given here are reflecting this change. All to the worse.

    Cons

    West/Intercall management have no strategies whatsoever. Ingnorant attitudes and are running a very in-efficient disintegrated organisation. Genesys values and unique positioning no longer exist and is replaced by "just sell"

    Advice to Management

    My advice to the owners/board of WEST corporation is to review the Senior Management of their companies. This will not work in the long run.


  7. Great place to work especially if you love a challenge.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Expert Operations Analyst in Saint John, NB (Canada)
    Current Employee - Expert Operations Analyst in Saint John, NB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys Conferencing full-time (More than 5 years)

    Pros

    Excellent people. LOTS of opportunity if you put your mind to it. Fair pay. Freedom to work in your own style. There are always more to learn and new challenges around the corner.

    Cons

    I don't have any major cons regarding Genesys, they are day to day.

    Advice to Management

    Ensure you keep your talent at all costs !


  8. CTI Business

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Solution Manager
    Former Employee - Senior Solution Manager
    Recommends
    No opinion of CEO

    Pros

    The newest contact center solution

    Cons

    Sales Performance was down and the businees area was Niche industory.



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