Genesys Reviews

Updated July 27, 2015
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4.2
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Genesys President and CEO Paul Segre
Paul Segre
192 Ratings

Pros
  • You can enjoy a work-life balance (in 11 reviews)

  • Everyone is willing to help if they have the time (in 7 reviews)

Cons
  • That problem was orders of magnitude worse when dealing with supposed peers within Alcatel-Lucent (in 12 reviews)

  • Satellite offices can feel a bit disconnected from main Daly City office (in 11 reviews)

More Pros and Cons

264 Employee Reviews

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  1. Featured Review

    Helpful (12)

    Truly One of the Top 50 Places to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Daly City, CA
    Current Employee - Sales in Daly City, CA

    I have been working at Genesys full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    My fellow employees have such a passion about Genesys and the customer experience space, it is truly inspiring. The work life balance is good. The owners and executive team have the right balance between short-term and long-term objectives. We have made huge investments the last years into everything from R&D to Services to Marketing to Sales. People genuinely care about our customers, our partners, and their fellow employees. Paul Segre is a great CEO.

    Cons

    A lot of change has occurred the last 3 years and it will continue to occur so if yo du like change, Genesys might not be the place for you.

    Advice to Management

    Keep up what you are doing!


  2. Good place to be in sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Daly City, CA
    Current Employee - Account Executive in Daly City, CA

    I have been working at Genesys full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It feel like a good time to work at Genesys, exciting product offerings, innovation and growth opportunities, good pay and benefits. Great, dedicated people. Challenging but supportive sales environment.

    Cons

    We've had some growing pains as the company has committed to growing the cloud business but the ship is righting. Some dead-weight and legacy bureaucracy at corporate office - might need to clean house.

    Advice to Management

    Keep up and increase the investment in cloud - this is the future and everything depends on it! Commit to staying nimble and responsive in the face of so much growth. Happy, successful customers makes everybody else happy. Keep treating front-line employees well.


  3. Helpful (1)

    Good, not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Genesys full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Opportunity for lateral movement throughout the company

    Cons

    Too many egos, too many different views on business and not enough integrarion/collaboration with acquisitions.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Director in Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Manager
    Current Employee - Senior Marketing Manager

    I have been working at Genesys full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great energy, great people, great products! Love the direction the company is headed in and the prospects for continued growth.

    Cons

    Challenged to make the leap to the next level of growth.

    Advice to Management

    Better cross function leadership on programs and initiatives would help.

    Genesys Response

    Jul 12, 2015 – SVP, Human Resources

    Thanks for taking the time to write, and for the positive feedback. I agree with you that our prospects for continued growth are incredible. As a relatively large company, we are constantly working ... More


  6. Review

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genesys full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work with it has great work flexibility.

    Cons

    yearly bonus and annual increments are not great unless you get a promotion.


  7. Continued Acceleration, Even After All These Years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genesys full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing that Genesys can continue to accelerate offerings and innovations after all these years. The market space might seem stale, but Genesys understands the need to grow and change and manages to do this, defying stereotypes about mature tech companies in niche spaces. Genesys lets you stake out creative ways to contribute, according to your abilities and passions, across all of its organizations. And, yes, it is respectful of work-life balance.

    Cons

    Change can be unsettling to some, and rubs some process-minded people the wrong way--consistency in how we deliver products may seem to vary. Also, this transition period, from on-premises to cloud, and the uncertainty it brings for the company's outlook, might not be everyone's cup of tea.

    Advice to Management

    Continue to promote opportunities for creative contribution.

    Genesys Response

    Jul 24, 2015 – HR Representative

    Great to hear from one of our long term Genesys employees that has so much perspective to draw from. Given that one of our values is to innovate in all we do, I am glad to hear you think we do it ... More


  8. Helpful (1)

    It's Okay, Could be Better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Software Engineer in San Francisco, CA
    Current Employee - Staff Software Engineer in San Francisco, CA

    I have been working at Genesys (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice Location, friendly community, medium-sized company

    Cons

    Small Salary, not a lot of chances to move up to a higher position


  9. Program Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genesys

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people. Great flexibility. Great environment.

    Cons

    The company is still coming together from recent acquisitions.


  10. HR Program

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Program Manager in Daly City, CA
    Current Employee - Human Resources Program Manager in Daly City, CA

    I have been working at Genesys

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Genesys is innovative and open to help with their HR Program! That is why I'm here, to implement the VMS program!

    Cons

    none so far! Dynamic, diverse and fast paced!

    Genesys Response

    Jul 12, 2015 – SVP, Human Resources

    Thanks for the positive post! We are excited about this program, too! Glad you are enjoying the experience. ...Best, Tracy Cote, SVP HR


  11. Helpful (6)

    Complex, Expensive and now we add Messy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in San Francisco, CA
    Current Employee - Senior Consultant in San Francisco, CA

    I have been working at Genesys full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Genesys is good at selling the F500 crowd on the promise of building a custom application built their prospects requirements.

    Cons

    Deployments take exceptionally long periods of time and are fraught with delays. Although this is true on both premise and cloud deployments, it is especially true on cloud deployments. The company still has not brought recent acquisitions into the Genesys core. Customers are still receiving solutions from various data centers and various platforms (Echopass, Angel, Utopy, Soundbite). Genesys was always complex and expensive. Now it is messy. Genesys has over 4,500 customers now (with the recent acquisitions) and very few of those are referral customers. Genesys audits their largest customers thus exposing them to competition.

    Advice to Management

    Work to bring the acquisitions onto one platform. Quit acting like an "IRS Agent" to your largest customers. Remove the barriers to sales, the alcoholic atmosphere and the politics as much as humanly possible. Create the ability to deliver a simple, elegant platform.

    Genesys Response

    Jul 12, 2015 – SVP, Human Resources

    We appreciate your taking time to post and share your thoughts. Genesys has an amazing suite of solutions, and to your point, we have grown quickly over the past few years, acquiring several great ... More



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