Genesys Reviews

Updated April 29, 2015
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  1. Helpful (2)

    Genesys gets it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genesys full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Genesys has gone out of their way to build new offices in multiple locations around the world for each of the companies that they've purchased. I know of one instance where they built two new offices for one company, when they could've easily shut down one of them. And these aren't dinky offices either - it's kind of a spare-no-expense, show new employees that this company is run by folks who have spent years in the trenches and are now paying it forward.

    Cons

    Would be great to see the pace of integration pick up, but also understand that it's about priorities. Keeping customers happy by not upsetting the status quo comes first; and that a lot of integration can, and probably should, happen organically.

    Advice to Management

    Keep leading by example.

  2. Great culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Denver, CO
    Current Employee - Account Executive in Denver, CO

    I have been working at Genesys full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Genesys is a great place to work for self motivated and highly energetic people. People are happy and enthusiastic about the solutions Genesys offers. Genesys is a true customer experience focused organization and cares about their customers. Tom Eggemeier, EVP Global Sales, is an excellent sales leader who is always willing to help in the sales process. He is enthusiastic and leads by example!

    Cons

    Would like the integration efforts to speed up.

    Advice to Management

    Continue to be transparent as the company grows.

  3. Helpful (2)

    Great company for peace of mind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Genesys as a contractor (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Solid management, great team work and a growing company. Genesys treats their employees like human beings and not robots. This promotes longevity with employment.

    Cons

    Would like to see more full time positions vs contract positions.

    Genesys Response

    Jan 9, 2015HR Representative

    Thank you for the positive review. It’s true that our employees tend to stick around - which we also think is an indicator we’re doing something right. We think that our “family table” approach is a ... More

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  5. Helpful (6)

    The company has a group of very talented people and a great product for Customer Experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA

    I have been working at Genesys full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Office culture is great: no need to work controlled by a time-clock.
    Time off policies are open: you simply need to discuss them with your manager.
    There is a "work hard, play hard" type of culture, so it is a great place to work for self-motivated folks.

    Cons

    Company was bought by private equity investors and since then tolerance to both employees and customers have changed (reduced).
    Personal growth is limited: you need to build a strong network of internal allies to be able to internally grow in the organization.

    Advice to Management

    I would recommend be more customer-centric, reaching out to main or top customers.

    Genesys Response

    Jan 20, 2015SVP, Human Resources

    Thank you for posting and for your many positive comments. Regarding your comment about our investors, I have worked for companies financed by private equity firms in the past, and I am pleased to ... More

  6. marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Daly City, CA
    Current Employee - Marketing in Daly City, CA

    I have been working at Genesys full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Genesys is a great place to work

    Cons

    not a lot to say for cons

  7. Helpful (1)

    Good place to start with career

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genesys

    Approves of CEO
    Approves of CEO

    Pros

    Can meet smart colleagues to work with, and learn stuffs that are new and interesting. Can get experience in agile development model, and know a bit on the tech / project we are doing would affect the business and customers

    Cons

    The cross team communication seems not that much, which may be better if different teams in different location can collaborate better.

  8. Helpful (2)

    Positive Work Environment, New Technology, "Practical" Location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Daly City, CA
    Current Employee - Anonymous Employee in Daly City, CA

    I have been working at Genesys full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Generally filled with sweet, down-to-earth, and relaxed - yet very smart people
    - Interesting new technology; high-tech
    - Truly a global firm
    - Open-door policy with management
    - Managers do not micro manage - you are given much flexibility to finish your tasks at a high caliber
    - Relatively flexible hours
    - Free parking
    - 5 minute walk from BART
    - High potential for the company to go public in the near future

    Cons

    - Though it is a very "practical" location, there is not much going on with entertainment & food at the Daly City location other than a movie theatre and Subway (but drive 5 minutes and you'll find plenty of restaurants & places to run errands)
    - A few mixed messages from the executive team
    - No communication relayed from the board

    Advice to Management

    - Would like to hear at least some communication from the board & equity firm owners/decision makers. Currently there is none.
    - If salary increase is not an option, then incentivize with larger bonus and stock potential
    - Company provided lunch for employees everyday - your employees will not loose time/efficiency traveling around for a decent lunch and will be in a more collaborative environment with employees and managers. Some of the best business decisions get made over meals. Big players in the tech industry do this already and find the results to be positive and profitable in the long term.
    - Don't just tackle the large and medium end of the market - aim for the small companies/ small customers and develop a plan to be profitable in that segment
    - Market the firm to be better acknowledged in the enterprise space - i.e. be known along the Oracle's and Cisco's of the world. Even though many millions of global consumers have directly or indirectly dealt with Genesys products at some point, few people outside of the tech world even know that Genesys exists, let alone what Genesys is and/or does.

    Genesys Response

    Dec 5, 2014SVP, Human Resources

    Thanks for your thoughtful comments. Of course, I agree with you on the positives! People here really are nice, and although that shouldn't be unusual, it is. On the constructive side, you raise some ... More

  9. Helpful (4)

    Worst job experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Genesys

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Up to date work experience, fast pace environment.

    Cons

    Vacation days are not accrued, so there is nothing to pay if you separated from the company. From the other side, it's really hard to get any vacation approved by a manager. Employees can be terminated with no notice and severance package. Training is hardly provided.

    Advice to Management

    Team spirit needs to be developed. Engineers shouldn't feel expendable. Benefits should be on market level.

    Genesys Response

    Jan 20, 2015SVP, Human Resources

    Most of our employees have very positive experiences here and we wish you could have had the same. We always do our best to treat our people with respect, regardless of the circumstances. If you ... More

  10. Helpful (6)

    Worked as a Contractor for over 2 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Solutions Architect in Daly City, CA
    Former Contractor - Solutions Architect in Daly City, CA

    I worked at Genesys as a contractor (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    I was at Genesys as a Contractor for over 2 years. I must I personally enjoyed my time there. But what I saw and my discussions with other Engineers there (which my review is based upon) doesn't reflect an overall positive experience.

    Pros:
    Product Line: This company has a very good product line that are high in demand. As a result, the company is stable.

    Upper management: They make good decisions to keep the company and it's products competitive.

    Flexibility: Flexible hours.

    Cons

    Middle Management:
    The Middle managers here are the kind when they see someone in the hallways, they pretend not to know you or don't want to say even "hello" to you. They beckon to their employees with inverted fingers. They safeguard their own interests and take credit for what their team has done in front of senior Managers. "I did it" is the name of their game. Most of the Managers here have risen to their positions within the company without any training or previous experience and this shows in their conduct of business.

    Layoffs - Layoffs are frequent and at times done in a demeaning way to those being laid off. This is to inculcate a fear psychosis in the remaining employees.

    Career Growth - One can simply forget about career growth. True there are those who have risen within the company. But they account to less 5% of the total Genesys workforce.

    Open Time Off - The company has a OTO policy. This gives employees only the minimum time-off as required by law. If the employee is to take in addition to this, it comes at the discretion of the Manager. And most of the time a request for OTO is a "No" and the reason for that is almost always a team is striving to meet deadlines.

    Genesys Response

    Jan 20, 2015SVP, Human Resources

    We are happy to hear your own experience with us was positive, and agree that our products are excellent. While we encourage feedback, we feel it is best given first-hand. Many of your points don’t ... More

  11. Helpful (1)

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Support Analyst in New York, NY
    Current Employee - Senior Technical Support Analyst in New York, NY

    I have been working at Genesys

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    You can improve lots of yourue soft and hard skills.

    You can travbel around the world

    Cons

    No formally contracts.
    No medical insurance.
    Agressive clients,

    Advice to Management

    Nope.

    Genesys Response

    Dec 19, 2014HR Representative

    Thank you for your feedback. We do have a great Learning and Development department geared toward employee growth and skill improvement. Additionally, Genesys does offer benefits in the US ... More

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