Genesys Telecommunications Reviews

Current Employee – been working at Genesys Telecommunications

Pros – It is a very strong company and enable you do move around and work in different capacities.

Cons – ALU ownership and the pains of going from a smaller company to a bigger one. Also, some of the management positions could be held by better qualified people.

Advice to Senior Management – Be careful who you put in senior positions and of ass kissers. The people that do the real work and care about the company should be the ones running the show.

Yes, I would recommend this company to a friend

Current Employee – been working at Genesys Telecommunications

Pros – Genesys is in a great position to continue growing. Product architecture is solid (compared to other similar software) and the company takes time for internal releases to enhance architecture for flexibility, reliability, and performance. There are a variety of different platforms to work with, from a technical perspective. There are excellent opportunities for product training, and employees are encouraged to engage in self-development. Benefits are respectable, and management allows decision making from the bottom. The corporate culture is great; even though they are owned by a larger corporation (Alcatel-Lucent), the feel is more like that of a small company. They don't have "meeting-itis" and speaking up is encouraged.

Cons – If I had a bunch of negative things to say, I wouldn't work here.

Advice to Senior Management – Make it easier to do non-product-related professional development courses.

Yes, I would recommend this company to a friend

Current Employee – been working at Genesys Telecommunications

Pros – Short commute from home to office

Cons – No upward movement for employees.

Advice to Senior Management – Communicate more effectively and more often. Open up vacant positions to internal candidates.

Current Employee – been working at Genesys Telecommunications full-time for more than 3 years

Pros – 1. great work culture - open, cross platform inter-team communication and people are willing to help.
2. No managerial nagging of work flow order - responsibility of the work depends on the individual and only streamlining done to achieve maximum efficiency.
3. visibility of work is till upper management, recognizing individual contributions, tremendous scope to learn SIP/VoIP and Contact Center technology.

Cons – 1. Below average growth opportunities - a person is stuck in the role he joins into.
2. Average pay - in most cases below industry levels.
3. NO EMPLOYEE IMPROVEMENT program. No Client interaction/managerial scope of transition from Engineering division.

Advice to Senior Management – 1. Let the employee GROW - have credential improvement initiative at base level
2. Inculcate client interaction with technical engineers - it builds a symbiotic relationship between the client's IT department and Genesys's engineering division.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Genesys Telecommunications full-time

Pros – Great People, Highly Intelligent Colleagues, "Fun" work environment

Cons – Salary compensation/increases could be better for existing employees

Advice to Senior Management – keep it up

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Genesys Telecommunications full-time for more than 3 years

Pros – The potential in growth in Genesys is very big if you are smart and have the right involment with the appropriate people.
Environment is very friendly.

Cons – Benefits are not so great in terms of insurance in EU, but in Canada they are great!
Big work overload is always present... long hours no extra payment.
Salaries are low compared with comparable IT companies.

Advice to Senior Management – Balance the work overload and increase the salaries as the are below market values. Improve health insurance.

Yes, I would recommend this company to a friend

Former Employee – worked at Genesys Telecommunications as an intern for less than a year

Pros – working is simple,stress free!!companyhas a good potential!!

Cons – growth is less,as well as salaries

Former Employee – worked at Genesys Telecommunications full-time for more than 7 years

Pros – Genesys has great products and great people- it was a great place to work.

Cons – The influence of Alcatel-Lucent while I was there was detrimental to the atmosphere of the team.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Genesys Telecommunications full-time for more than a year

Pros – Work Culture
Manager-Employee Relationship
Open Time Off - Not yet introduced outside US

Cons – Bad facilities, Infrastructure other than US sites
No good salary hike yet after transition

Advice to Senior Management – Can consider other sites same as US sites

No, I would not recommend this company to a friend

Current Employee – been working at Genesys Telecommunications full-time for more than 7 years

Pros – great, dedicated people, awesome products, exciting market

Cons – Two years under Alcatel lucent sucked life, structure, resources and leadership away from genesys. Private equity firm restoring independence, but the transition is somewhat chaotic. Leadership is trying to do the right thing, but appears to be afraid to make some of the tough decisions needed to chart a successful course. Communication is lacking, though they are trying. Very challenging for women to get promoted above director in this company.

Advice to Senior Management – Over communicate. Make some actual decisions, put a cohesive strategy in place, then make certain everyone in company understands what our goals are. Open up opportunities to everyone to interview, dont just put your favorites in new positions. Interview women for upper management openings.

– I'm optimistic about the outlook for this company