Genpact Reviews

Updated August 28, 2015
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3.2
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Approve of CEO
Genpact President and CEO NV "Tiger" Tyagarajan
NV "Tiger" Tyagarajan
538 Ratings

Pros
  • Good work life balance in company (in 97 reviews)

  • good work environment for beginners (in 88 reviews)

Cons
  • Work life balance in Genpact is generally supposed to be good but here there is no such thing (in 28 reviews)

  • Low salary as compared to the industry average (in 43 reviews)

More Pros and Cons

1,387 Employee Reviews

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  1. Helpful (1)

    Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A global company and diverse areas of operations

    Cons

    The BPO industry is going through a transformation. Facing challenges on business model


  2. Decent firm. Poor pay.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Generally meritocratic. Plenty of opportunity to move within the firm.

    Cons

    Poor paymasters compared to rivals


  3. Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Erie, PA
    Current Employee - Senior Project Manager in Erie, PA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Genpact full-time (More than 8 years)

    Pros

    Large company worldwide, multiple opportunities for you to choose

    Cons

    Salary is not very attactive


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. I love internet marketing. I finally found my passion working here.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AdWords Account Strategist in Ann Arbor, MI
    Former Employee - AdWords Account Strategist in Ann Arbor, MI
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Genpact full-time (More than 3 years)

    Pros

    Learning Google AdWords, Analytics, Merchant Center, Google My Business, etc was a great experience. I met a lot of great co-workers and made a lot of fun memories.

    Cons

    I gained a lot of weight from unhealthy snacks lol.. The sales goals became unattainable. Gift cards became obsolete. We became just a number. Poor leads with extremely high goals. No commission if you don't hit minimum goal and only get paid $12 hourly or whatever you are set at based on tenure. High stress of quality assurance goals. Goals go up every quarter with the same amount of low quality leads in your book.

    Advice to Management

    Stop reading your employees like they are replaceable. It's a lot of money to train new employees and you keep losing your top reps by raising the goals to a unattainable amount. We will not work for free.


  6. Helpful (1)

    Grrrrrrrrrrrrrrrrr

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Packer in Columbus, OH
    Former Employee - Packer in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Starting pay and benefits were good.

    Cons

    Management sucked. Poor leadership. Temporary workers treated like step children.

    Advice to Management

    Learn some bedside manner.


  7. Helpful (1)

    Account Strategist - Sales Team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AdWords Account Strategist in Ann Arbor, MI
    Current Employee - AdWords Account Strategist in Ann Arbor, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Genpact (Less than a year)

    Pros

    Great training, benefits, management and staff! I have worked here for six months, and I have already changed processes. It is possible to move between processes! On the sales team there is great flexibility and high earning potential. I made high commission after only two months. The management team treat employees with respect and make time for any questions. There is some flexibility to the hours, but not on days worked. It is a genuinely valuable process to learn. There are great opportunities to boost your resume and to learn.

    Cons

    Because of the demands of the client, sometimes poor candidates are hired to meet quotas. This has less of an affect on the Sales team, but can be a distraction and a little demoralizing. As a vendor we sign a confidentiality agreement that does not allow us to tell prospective employers what we do.

    Advice to Management

    Do not allow people who do not excel in training to reach the floor! Other than that, I am very satisfied with the way that I have been treated. I feel respected, valued and fulfilled (for now).


  8. Good

    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA

    I have been working at Genpact full-time (More than a year)

    Pros

    Good, Flexible, Stable, Career Opportunity

    Cons

    Nothing as such as of now


  9. Good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good HR and BPO industry very big

    Cons

    Less opportunity in Development IT

    Advice to Management

    working of offshore onsite model can be improved


  10. Process Developer( Finance)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    Pros

    Good learning opportunities and work life balance

    Cons

    Training and work not so organized


  11. My Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hyderabad Technical Specialist in New York, NY
    Former Employee - Hyderabad Technical Specialist in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Genpact (More than a year)

    Pros

    Awesome Company to work with.

    Cons

    Only negative aspect is they are not master payers.

    Advice to Management

    Nothing I felt could be shared.



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