Genpact

www.genpact.com

Genpact Reviews

Updated January 27, 2015
Updated January 27, 2015
1,103 Reviews
3.2
1,103 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Genpact President and CEO NV "Tiger" Tyagarajan
NV "Tiger" Tyagarajan
415 Ratings

Review Highlights

Pros
  • so much work life balance that we would have enough work to keep us occupied only for 4 hours in the day (in 97 reviews)

  • Best work environment and a great place to enhance your skill sets (in 88 reviews)


Cons
  • The late working hours take away from an otherwise good work life balance (in 28 reviews)

  • Low salary as compared to the industry average (in 43 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Working experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Consultant in New York, NY
    Current Employee - Principal Consultant in New York, NY

    I have been working at Genpact

    Pros

    Good mid level company to work for .
    Very stable projects .

    Cons

    Green card process is slow

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genpact

    Pros

    Great work exposure.... Allowed to try new things

    Cons

    Low salary... Lack of transparency in matters related to growth/rewards etc

  3.  

    Big dreams, but needs some work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Engineer in Cincinnati, OH
    Former Employee - Lead Engineer in Cincinnati, OH

    I worked at Genpact full-time (more than 3 years)

    Pros

    They have a lot of ambition. They seem to know which direction they want to go and have high hopes that they will achieve it. They try to pull everyone under a large family, which is welcome since the company stretches across the world. My business unit allowed a lot of freedom, depending the customer. Work from home is always an option.

    Cons

    While they have an idea of which direction they'd liked to go, they do dive into new business without an obvious plan to the employees as to how they will achieve it. There is very little communication with employees below management level, so rumors and speculation run wild. My business unit did not have much managerial feed back.

    Advice to ManagementAdvice

    Communicate with your employees. They all talk and rumors will become toxic.

    Recommends
    Neutral Outlook
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  5.  

    Good coworkers, clueless management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Online Specialist in Ann Arbor, MI
    Former Employee - Online Specialist in Ann Arbor, MI

    I worked at Genpact

    Pros

    Casual environment. Good coworkers. Try to make it a fun place to work.

    Cons

    Employee performance is based mainly on feedback surveys. Even if someone hits you because they are unhappy about a policy or procedure you have no control over, you are punished for it. You provide support products that there is little or no training provided for. You are expected to "find the answer" with the customer while on the phone. You can't even take your training materials home during training to study so you are expected to remember everything and start fresh each day. You are subject to policies from the contractor you support but have no idea what the policies are because no one outside of the contractor company has access to them. If there is an issue, the contractor is right and you are wrong. If you violate a policy, you are fired without any warning. They will just hire someone to replace you. They are constantly hiring.

    Advice to ManagementAdvice

    Provide better training, Be clear on your contractor's policies and how they affect YOUR employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    n.a

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Associate in Wilkes-Barre, PA
    Current Employee - Sales and Service Associate in Wilkes-Barre, PA

    I have been working at Genpact full-time (more than a year)

    Pros

    no pros are available within

    Cons

    choose not to answer to cons

    Advice to ManagementAdvice

    listen to employee's ideas to further the company and employee advancement opportunity

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Worklife balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Genpact full-time (more than 3 years)

    Pros

    Flexibility, Bonus, Worklife Balance, Freedom, Customer Oriented

    Cons

    Salary, Promotions, Favourism, Partiality, nothing

    Recommends
    Neutral Outlook
  8.  

    Senior Principal Consultant - Information security consulting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genpact full-time (more than a year)

    Pros

    Small team and still budding security practice provides expsoure to decision making which is not possible at larger organizations

    Cons

    Low salaries and lack of management support for practice growth

    Advice to ManagementAdvice

    Needs to focus on Security services consulting practice

    Doesn't Recommend
    Neutral Outlook
  9.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Consultant in Cincinnati, OH
    Former Employee - Lead Consultant in Cincinnati, OH

    I worked at Genpact full-time (more than a year)

    Pros

    Genpact is an excellent company to work for if your in the Information Technology field. They have roles in most areas of Information Technology and Genpact is a growing.

    Cons

    I worked as a Lead Consultant for Genpact for two years at the General Electric Global Data Centers. I do not have anything negative to say about Genpact. Genpact is a fair and well balanced company.

    Advice to ManagementAdvice

    Keep moving the company forward.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Horrible Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AdWords Account Strategist in Ann Arbor, MI
    Former Employee - AdWords Account Strategist in Ann Arbor, MI

    I worked at Genpact

    Pros

    Great Pay, great benefits, lean training, some of management.

    Cons

    Horrible work/life balance. This is an outsourcing company that is very demanding and policies and procedures do not remain consistent. Its a revolving door, people are fired constantly.

    Advice to ManagementAdvice

    Learn to work with your employees equally. Keep policies and procedures as consistent as possible. Stop making the good people leave!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Competitive comp comes with 80 hour work week

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genpact

    Pros

    Working from home is nice and relieves some of the extraordinary demands of work. Some talented colleagues who work very hard. Negotiated hard for a competitive salary.

    Cons

    Quite a disfunctional org. Random strategies with no buy-in below C Level. Hierarchical culture, where only VPs and above fly business class regardless of length of trip.

    Advice to ManagementAdvice

    Instill a culture that promotes work/life balance and set the example through your own actions. Improve internal processes which are completely chaotic e.g. IExpense. Travel policy should be based on length of trip, not hierarchy. Everyone needs to sleep on an overnight flight regardless of their level.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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