Gensuite

www.gensuite.com

Gensuite Reviews

Updated January 18, 2015
Updated January 18, 2015
21 Reviews
2.3
21 Reviews
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R Mukund
13 Ratings

Employee Reviews

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  1. 4 people found this helpful  

    Challenging, Requires Dedication - Can be Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Services in Mason, OH
    Current Employee - Services in Mason, OH

    I have been working at Gensuite full-time (more than 8 years)

    Pros

    Before you read this - no one has asked anyone to write this review...
    - Things are never dull and are always changing. Some may say that's a con - change is not comfortable for everyone, however it's a young company and growing - change is inevitable!
    - Yes! Free food and drinks.
    - Learn a lot and gain valuable experience working with top talent and clients
    - A team that will push you for your best and in many cases support where support is needed. Remember, as an employee you are required to work and improve your skills!
    - Compensation - depending on where you start one might think it low - there is plenty of room to grow and make an impact on the company and your personal wallet.
    - Benefits - where else do health benefits start on day 1? Here!
    - Company will provide some assistance in HSA funding if you choose a qualifying plan and the plan rates are generous compared to others in the market.
    - You get to make a difference in simplifying work for your client and ensuring quality products are made and employees remain safe!
    - Projects change and evolve
    - Co-workers (mostly) are AWESOME!
    - Work/life balance is generally pretty good. Gets a bit hectic around the busy times and/or during product releases! It's up to you to be aware of the balance you're allowing.
    - Recognition happens quite often (monetarily and awards)!

    Cons

    - Challenging clients and management - require you to bring your best each day.
    - Co-workers can be clicky and some annoying - people are people, you will learn to adapt
    - Can feel overwhelmed at times - remember to reach out to your team and management
    - Communication can be overwhelming or underwhelming at times - communication is a two way street - work at it. Don't be afraid to talk to management!
    - Coding standards can use some work - it's getting there, but there are different schools of thought at work.

    Advice to ManagementAdvice

    Keep your eyes and ears open for top performers - reward in various ways (i.e. time off) and don't necessarily pile more work on them. Learn how they do it so well and help others emulate successful attributes.
    Continue to improve on internal processes - it's getting there and the teams are becoming more effective. Trust your leaders.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Insanely High Stress, Terrible Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Mason, OH
    Former Employee - Business Analyst in Mason, OH

    I worked at Gensuite full-time (less than a year)

    Pros

    Pay is somewhat competitive depending on what role you're initially hired into.

    Cons

    Overworked, over-stressed, co-workers unwilling to help, micromanaging from upper management, too many different roles lumped into "Business Analyst" role, incredibly slow learning curve, terrible benefits compared to other jobs in same field

    There are a few people that had worked with the company over 7 or so years and they hadn't been promoted to a Director yet, however upper management promised moving into a director role in no time. To get all your work done on time in order to NOT be on a company wide email about who didn't meet deadlines, you must work nights and weekends. Learning time to feel comfortable on the job seems like it would take YEARS.

    Advice to ManagementAdvice

    Find a more positive way to encourage employees to meet deadlines other than "being the bulldog" and constantly hounding everyone to get something done. Everyone's plate is too full, bothering and nagging them isn't going to help.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 5 people found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Applications Specialist in Mason, OH
    Former Employee - Lead Applications Specialist in Mason, OH

    I worked at Gensuite full-time (more than 3 years)

    Pros

    Free food and soft drinks

    Cons

    Nothing but spaghetti code
    Horrible management especially the CEO
    Clicky like high school
    Stay far far away from this mess

    Advice to ManagementAdvice

    Treat people better and maybe they'll stay.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Former Gensuite Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gensuite

    Pros

    Gain a lot of experience in a field that is continuing to grow. IT experience looks great on resume.

    Cons

    Upper management relationship with lower level employees is average at best.
    Company culture is below average. Very little morale among employees.

    Advice to ManagementAdvice

    Be more in touch with your employees. Check in on a regular basis without micro managing.

    Neutral Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Overall, a mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gensuite full-time (more than a year)

    Pros

    There are some good people within the company, and all employees occasionally find motivation to complete excellent work despite constantly being beaten down.

    You'll build up a lot of experience in several different aspects of account management, business analysis, project execution, etc. as a result of having so many competing assignments.

    Cons

    Just about all of the negatives outlined in previous responses are accurate. Employees receive upwards of 150+ emails per day, a minimum of 70% of them don't require your direct action. Those that do pertain to you demand response immediately above all else, no matter how inane or menial the task, or your other priorities.

    Management has no clue how to manage, motivate, delegate, or coach whatsoever. In fact, all are simply "Yes" men to the CEO. Leadership's answer to all issues is further micromanagement, be it requiring more emails, more meetings, etc. Furthermore, they all read the reviews on this site but simply laugh them off as just another disgruntled, fired employee airing grievances and disregard any and all feedback.

    No one in the company has a clue how the company is doing financially. This the direct result of two things: the company controller and having too many hands in the finances (i.e. controller, operations team, business analysts, and managers). The controller regularly reports basic math (addition/subtraction) errors to the entire company as fact, unquestioned by leadership. Furthermore, everyone is constantly logging and re-logging financial numbers in the same system several times a week, leading to gross variances from one day to the next.

    Salaries are decent, but still well below local and national averages for the position you work. Bonuses may or may not come, so don't rely on them as part of your salary.

    Entry level employees, as well as all overseas employees, are not held accountable by anyone beyond the business analysts. Most put in as little effort as possible while performing their assigned tasks and simply toss over their not even half-way there efforts to the business analysts and let them perform the cleanup.

    Most, if not all, of the employees are beaten down and exhausted by the constant barrage of emails, reminder emails, constant "talks" with managers, and the constant threat of being made a public example over the CEO's latest annoyance du jour.

    Along those lines, the CEO is extremely "flavor of the week" with regards to his focus. One week it's bug fixes, the next it's project execution, the next it's finances, and the next it's whatever else catches his attention. Employees are constantly chasing their tails trying to keep up with whatever today's focus is.

    Promotions are truly nonexistent. Sure, you might get a change in title every once in awhile, and then over the next couple of months, every one of your colleagues you shared your previous title with will all find their way up to your new title, rendering the "promotion" a farce. You'll undergo two reviews per year, one of which matters (involves a formal review process with your input along with management's), the other is a joke that should not be taken seriously.

    Interpersonal issues are addressed by applying a bandaid, while completely ignoring the underlying cause. In the event a new employee overhears a negative comment, the commenter will be told to watch what they say rather than exploring the cause of the negative comment and addressing it. As can be expected, this is handled by the managers as a result of a nonexistent HR organization.

    If it weren't for the relationship with GE, I'm confident this company would have folded long ago.

    Advice to ManagementAdvice

    Hire real managers that have a spine and opinion of their own, as well as actual management experience. Simply agreeing with the CEO blindly on every one of his whims is a guaranteed method for driving the company into the ground.

    Bring in a third party consulting firm to review company procedures because what is in place currently is absurd and needs to be tossed out.

    Also, hire a true CFO, or at the very least an accountant to manage the company finances.

    Take a look at the true contributions of your global teams, because you'll see that your return on investment for those offices is near zero if not returning red numbers. Either ax those organizations or hire competent employees instead of scraping the bottom of the barrel.

    Lastly, listen to your employees. Yes, there will be a lot of negativity. That's because there is clearly a lot of aspects of the company that your employees are not happy with. But listening to them and actually addressing their concerns will work wonders.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    It was Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gensuite

    Pros

    It was a great place to work

    Cons

    They ask a lot out of their employees

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    challenge yourself and grow in Gensuite environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gensuite full-time (more than a year)

    Pros

    lots of opportunities to sharpen the saw, talented dynamic team, fast pace, strong focus, great for self-drivers, competitive, good executive team balance, results driven

    Cons

    fast pace is not for everyone, if looking for mature structure - keep looking, team community tends to be stalled by quick turnover, competitive

    Recommends
    Positive Outlook
    Approves of CEO
  9. 4 people found this helpful  

    This company is so shameless, many of these reviews were deliberately solicited by upper management to boost ratings.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mason, OH
    Current Employee - Anonymous Employee in Mason, OH

    I have been working at Gensuite full-time (more than a year)

    Pros

    It will build your work ethic. Your job title will dictate your opportunities.

    Cons

    This company cares so little for the actual work environment and culture that it has been emailing its current employees to generate feedback on this site to boost ratings. You will work an extensive amount of hours and not be paid for one minute of overtime, ever. This is not a "competitive" environment; it is a deliberately stressful, unproductive and selfish atmosphere. Your bonuses will not provide adequate compensation for the time you will put in. It pays ~8-10K under market value for whatever your role may be (review your job title's market worth on salary.com and compare it to any offer that's made) with the promise of "a raise, soon" which, in most cases, takes at least a year. Interpersonal relationships run rampant amongst upper management and affect how lower level employees are treated. There is no bar for performance evaluation to evaluate how you are doing until you are either promoted or let go. Turn over is incredibly high and crying on the job is a "rite of passage".

    Advice to ManagementAdvice

    Stop making your employees lie on this site. Hold the entire company, including yourselves, to one standard of behavior. Pay your employees more and if not, pay them overtime. Stop using these ratings to falsify job satisfaction. Stop treating your departments differently and start treating them equally.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 5 people found this helpful  

    Your salary will calculate to minimum wage when you factor in the mandatory extra unpaid hours of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst
    Current Employee - Business Analyst

    I have been working at Gensuite full-time

    Pros

    Decent place to make contacts/friends and share cocktails at holiday parties. Parking is close and free.

    Cons

    Upper management/ownership is out of touch with the majority of employees and have unrealistic expectations. Employees hold one job title but are required to juggle as many as 3 but often many more jobs that could and should each be staffed independently. The work load is monumental and employees are basically set up to fail. Say goodbye to any work/personal life balance.

    It is not uncommon to receive 100+ emails in a single day from both internal sources and customers. Way too often (several times a week) the emails arrive with an ultimatum ... "do xyz by the close of business today or face the consequences."

    Nearly all the employees seem to genuinely like the work they do and the customers they work with but are also unhappy at Gensuite because of the work load, impossible deadlines, busy work, endless meetings and badgering from an ineffective group of middle management that make the work environment horribly stressful and unproductive. There is no true HR department to protect or at least examine employee concerns.

    Team Leaders/Middle managers are rarely held accountable. Those working under them, at their direction are bullied and often belittled for their work. Raises and promotions are few and far between even though they are nearly always promised and held out like a carrot at the end of a stick. Don't expect an annual review. Even though that is the policy, management does not make you or your review a priority. Most reviews if done at all are months late.

    Advice to ManagementAdvice

    Hire a consultant and get the business processes and policies corrected before the bottom drops out.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Varied and Unique

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Analyst in Mason, OH
    Current Employee - Project Analyst in Mason, OH

    I have been working at Gensuite full-time (more than 5 years)

    Pros

    Each day is different. Lots of opportunity to lead projects and learn new things. Project work is unique each time. Ability to take on leadership roles at all levels of the organization. Leadership and initiative is highly valued at Gensuite. Tons of guidance and coaching from senior management. Really enjoy working with the team in the global locations and provides a different prospective. Have been really flexible about schedule and work times.

    Cons

    Lots of opportunity to lead projects which means that you can take on too much at one time. Some late nights and weekends based on project load.

    Recommends
    Positive Outlook
    Approves of CEO

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