Gentle Dental & Orthodontics

www.gentledentalcareers.com
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Gentle Dental & Orthodontics Reviews

Updated June 5, 2015
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2.8
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John Steinbrun
3 Ratings

17 Employee Reviews

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  1. Helpful (2)

    Corporate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gentle Dental & Orthodontics

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Not any even worth mentioning.

    Cons

    Lousy pay and benefits. Lack of culture. Everyone in corporate is overworked and underpaid.


  2. Helpful (1)

    dental asstant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gentle Dental & Orthodontics full-time

    Pros

    Good benefits. Enjoy working with large group of professionals. Can fill in at other locations to pick up more hours.

    Cons

    Didn't receive a review for my entire 4 years their, even with reminding. Very production driven.


  3. Helpful (1)

    The people are what makes GD a success! Like family

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gentle Dental & Orthodontics full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Truly the employees at GD is what makes it a great place to be. Flexible schedules, family friendly employer.

    Cons

    Frequent senior management changes that steers focus a bit different each times. No investment in systems causes inefficiencies...but then the people make up the difference. So far current team is amazing!

    Advice to Management

    Keep up the great work!


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  5. Helpful (1)

    Asst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gentle Dental & Orthodontics

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome staff, awesome patients, fun

    Cons

    None, none none none none

    Advice to Management

    Stay awesome


  6. Helpful (1)

    Feels like family

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Management in Vancouver, WA
    Current Employee - Corporate Management in Vancouver, WA

    I have been working at Gentle Dental & Orthodontics full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Teamwork and collaboration; we care about each other and we've got each other's backs.

    Cons

    We work really hard (but are rewarded for it.) Long hours, but it is rewarding because I feel like I'm making a difference.

    Advice to Management

    Listen to the ones who are closest to the job at hand, they are the experts and it will help you better support them so they can drive results.


  7. Helpful (1)

    Beware!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Office Receptionist in Las Vegas, NV
    Current Employee - Front Office Receptionist in Las Vegas, NV

    I have been working at Gentle Dental & Orthodontics

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The coworkers are good people to work with.

    Cons

    The job posting said they offered training and no experience was necessary. My training only lasted half a day. I had to learn how to use the QSI system and then I was just thrown to the sharks. The upper management is horrible, they pick at every little thing and try to find excuses to criticize everyone. The wages are low for the amount of work that is required for the Front Office workers. You are required to answer multi line systems and sign up new patients/schedule appointments/answer questions, you also have to prepare new patient charts, file and pull old patient charts, take charts to the dentists when patients sign in for their appointments, pre-authorize insurances, print doctor's schedules, take payments, call patients to confirm appointments, listen to messages, prepare patient charts for the following day, etc. in a very busy office with little support and no down time. The lunches are short and the work hours are sporadic. The location I work in has no stable hours of operations. It's not the 8-5 that is posted on the door. The company only cares about production and making money and less about patient care. Have to work 90 days before benefits kick in and they are not very good benefits. Work is generally not finished on time but we do not get paid overtime. No advancement opportunities. Definitely not somewhere to work long-term.

    Advice to Management

    Hire more staff to help the locations run more smoothly and appreciate your staff more. Offer incentives or more advancement opportunities.


  8. Helpful (2)

    Good for experience then move on...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Gentle Dental & Orthodontics full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good for experience on your cv. Good dentists and many managers are good too. No weekends!

    Cons

    Sr. Mgmt has huge disconnect from offices: disrespectful and secretive. Low pay raises or none at all- even with a wonderful review.
    Marketing brochures/flyers are sent to office with spelling errors.
    Poor roll-out of regional and corporate changes that affect offices directly; time and time again they have not learned how to improve this.
    New CEO has only made changes for the company to buy more offices- no changes to improve aspects that affect patients and employees.

    Advice to Management

    Have dentist be more involved in Sr mgmt.,
    Check with offices first before doing a major roll-out.
    Begin to care about employees.
    Adjust your pay scales to meet market wages and offer wages to staff.


  9. Helpful (2)

    Pervasive, continual mismanagement to the detriment of clinicians, staff and patients

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gentle Dental & Orthodontics full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There are some long-term clinicians (dentists, hygienists, DAs) and staff who are truly committed to the care and well-being of the patients. A few dental teams are even able to thrive in spite of upper management - so the office culture and Regional Management team is extremely important to whether a new clinicians or staff members will be successful. This company also contains huge potential for changing lives for the better - if it can get the visionary leadership it deserves.

    Cons

    The overarching theme is that there is a long history of the management company's owners (under the name "InterDent") and senior leaders continually cutting their noses off to spite their faces in an unrelenting quest for an easy, quick profit over hard-earned, long-term gains. This is always done at the expense of the clinicians, staff and patients. The last several senior management teams have little-to-no dental background and no vision for the company other than to make it appear profitable so that it can be unloaded on the next owner (affectionately known as "the newest schmoe"). Each new management takes one of two approaches to create a false idea of profitability/success - "expand beyond our ability to financially or practically support and then implode" or "lay off, outsource, and cut supplies/staff to the bare bone so everyone's hands are tied".

    The list of ongoing mismanagement practices that repeat with each management team/owner are as follows: unethical practices that turn a quick/large profit are rewarded; people who attempt to speak out against unethical practices or unfavorable working situations are either terminated from employment or frozen out; the technological infrastructure is 10-15 years outdated; people work long hours for low pay and very low % increases (if any); vital customer service functions are outsourced resulting in bad customer service and lost patients; offices are often opened without all the equipment needed for standard and emergency dental services; almost every department is under-staffed; and, there is a standard practice of paying below market wages for support staff.

    While I don't believe anyone approaches this company with intentional malice, actions always prove out true intentions. The fact that the "HR" department for a 150+ office company consists of two overworked payroll staff who report to the company lawyer says a lot about this company's priorities.

    If you join Gentle Dental/InterDent, expect long hours, unreasonable demands, low remuneration, high stress, little communication with upper management, and patients who desperately need you to stand up for them. You can survive by keeping your head down and your mouth shut, or you can be a Sisyphus and burn yourself out trying to change things.

    Advice to Management

    Get a clue, guys. Learn from the past. It's easy - take the time to find out what all the prior management teams did, how and why those things failed, and then DON'T DO THOSE THINGS. Next, go to the internet and read a couple of the many, many research studies about how the best way to earn a long-term healthcare profit is to actually EARN it by providing a great patient experience, which starts with you seeking to create a high level of employee satisfaction (yes, you have to change the way you manage an will take a lot of hard work on your part) and then uniting your clinicians and staff behind a clear, strong, communicated vision (yes, you need to come up with a vision and make all your decisions in alignment with that vision).

    Seriously, if you didn't learn this in your MBA program, you should get your money back.


  10. Needs to live up to company's policy and word of mouth.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Gentle Dental & Orthodontics

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Dr.Green is a very professional and caring individual Dr . that cares for his patients ., believe he is the best in what he does and is one of the persons that keeps Gentle Dental running.

    Cons

    Review upper management more accurately.

    Advice to Management

    Was told I am eligible for rehire. Have applied numerous times when they are hiring. Have not gotten a response to this day . Would like a chance to go back and work with Dr.Green and others that are still there.


  11. Helpful (2)

    Great Professional Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager
    Former Employee - Office Manager

    I worked at Gentle Dental & Orthodontics full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Environment; Core Values; Patient Care; Team Building and Continuous improvement is the way of being

    Cons

    Pay increase % is low

    Advice to Management

    Ensure ALL management team walking & talking with the core objective in mind.



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