Genworth Financial

www.genworth.com
Employer Engaged

Genworth Financial Reviews

Updated February 20, 2015
Updated February 20, 2015
244 Reviews
3.3
244 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Genworth Financial President & CEO Thomas J. McInerney
Thomas J. McInerney
60 Ratings

Review Highlights

Pros
  • Genworth takes seriously the work life balance and community involvement (in 17 reviews)

  • Great benefits, generally good people to work with (in 15 reviews)


Cons
  • There is no work-life balance - a throwback from the GE mantra (in 10 reviews)

  • It may be difficult to move new ideas through upper management (in 8 reviews)

More Highlights

Employee Reviews

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  1.  

    Great experience but...

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genworth Financial

    Pros

    I think experiences differ a lot depending on what part of the company you are with. I'm at headquarters in Retirement & Protection. Great people, lots of smart, thoughtful coworkers and managers. Just about everyone here works hard, but there's still a good work/life balance.
    The work is challenging and meaningful and the benefits are top notch. Salaries are very fair. They also strongly encourage and support further education, taking classes, internally and externally. Most teams are strong and effective and senior leadership has worked hard to advance a good culture in the workplace.

    Cons

    The company seems trapped in a very stressful cycle of ups and downs. In the downs there are layoffs, budget cuts, and it's difficult to get resources. On the ups, they over hire and tend to get bottom and middle heavy. There's too many meetings, more micromanagement than there should be, and they have a very hard time breaking away at all from a conservative attitude. The building is getting to be in poor shape as well.
    Probably one of the biggest problems is that it's very hard to break out of your hiring band designation, and for many people there's few opportunities to advance.
    Additionally there's often little role clarity and as a result there's clashes and confusion over ownership of projects.

    Advice to ManagementAdvice

    Spend money more carefully - learn from past mistakes and stay lean. Update titles so it's clear what people's roles are, make an org chart and have it easily available. Help find solutions when employees who are top performers are stuck long term with no advancement opportunities. Senior leadership has improved but still needs to communicate better with staff.

  2.  

    Great, but you need to make yourself known.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Learning & Development in Richmond, VA
    Former Intern - Learning & Development in Richmond, VA

    I worked at Genworth Financial as an intern (less than a year)

    Pros

    - Independence if you push for it
    - MBA paid for
    - Looking for younger talent
    - Service minded organization
    - Fantastic management

    Cons

    - Poor culture
    - Outdated HR metrics
    - Bland work environment
    - Poor facilities
    - Strict bureaucracy

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genworth Financial

    Pros

    Good managers, nice vacation package

    Cons

    Mostly old technology, too many budget cuts

    Advice to ManagementAdvice

    Treat people nicely, show them you care

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Application specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Genworth Financial

    Pros

    Location decent compensation minimal beneifits

    Cons

    Disfunctional relationships between divisions. Constantly degrading benefits

    Advice to ManagementAdvice

    Grow up and play nice

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Claims Support Specialsit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Specialist in Raleigh, NC
    Former Employee - Claims Specialist in Raleigh, NC

    I worked at Genworth Financial

    Pros

    Great hourly rates, benefits, and holidays off. Work schedule Monday through Friday 8-4:30, and weekends off.

    Cons

    The position was offered Temporary/ contract position.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Company is in turnaround mode. Good opportunity to rebuild if you like committee-based decision making.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Richmond, VA
    Current Employee - Marketing Manager in Richmond, VA

    I have been working at Genworth Financial

    Pros

    Good benefits.Great people to work with.

    Cons

    No clear roles and too many committee-based decisions. Leadership is a challenge as not a clear strategy.

    Advice to ManagementAdvice

    Decide who we want to be and let's go!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great Benefits and good work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Genworth Financial

    Pros

    Good Work-life balance and good work culture. Good benefits

    Cons

    Salaries below average. Offcie in Stamford, CT

    Advice to ManagementAdvice

    incorporate formal analyst training program

    Recommends
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    dissatisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genworth Financial

    Pros

    The people that you work with are great. The amount of time that is given to you as time off is also very nice.

    Cons

    The thing that are expected of you and the amount of work that you are told to do and what they put you through is not worth the little bit of pay that you get. The longer you work there it seems the worse you are treated unless you have moved up to a team lead and above then it seems as if you are not held accountable for anything that you do. Say for example if you told someone you would call them back the next day and when the next day got here you were on the phones all day with other customers and didn't call them back, and they call back you get a mark against you by one department then they come and talk to you then your team leader comes and talks to you about it. Then a month later it is brought up again and you get "talked to again". So its not like you can get one talk and it be let go they hold it over your head forever and god forbid if it happens again a month or two, you will never hear the end of it. If you don't mind being held accountable for everything and don't mind watching others get away with murder this is the company for you. And also if you don't mind going to any Dr in Lynchburg and the first question out of the Drs mouth is not what is wrong or how are you feeling they ask instead what medications are you on blood pressure, stress, depression.

    Advice to ManagementAdvice

    Not sure why this is even asked. Management doesn't listen and the ones that do listen get pushed out the door. When all the surveys come back from the employees stating they feel like they are working in a dungeon its time to wake up and smell the garbage and take it out. When you have upper management that believes it is better to keep the employees scared rather than doing the right thing "THERE IS A PROBLEM" because sooner or later people get tired of the bull and quit. You loose a lot of good people that way. I believe the new man in the corner office can make a difference it is just going to take a long time, but moving people around is not the answer. Training classes on how to talk to people, and how people tick would be a start. If you know how people think and how to talk to them I believe this company can work. People work and will do anything for a leader that is good to them and will back them up.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Good Working Culture

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Analyst in Lynchburg, VA
    Current Employee - Quality Analyst in Lynchburg, VA

    I have been working at Genworth Financial full-time (more than 3 years)

    Pros

    Flexible Hours, cooperative culture, Work Life Balance.

    Cons

    Salary, need rigorous learning/training plan

    Recommends
    Neutral Outlook
  11.  

    Simply ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genworth Financial

    Pros

    Fantastic COO. GREAT co workers. Community involvement. Decent benefits.

    Cons

    Leaders placed in management roles without any idea how to manage people, drive performance, or think strategically. Complete lack of ability to move to new fields within the company - any open jobs are filled by those already in said departments or outside. As much as they promote a career "trellis" it's not there. Education not appreciated at all, actually seems to be a detrimental factor as others feel threatened if you have a higher education level or more work experience.

    Advice to ManagementAdvice

    Recognize talent versus keeping them down because you feel intimidated or threatened. Pay your people competitive salaries so other companies aren't constantly poaching them.

    Recommends
    Neutral Outlook

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