Ghirardelli Chocolate Reviews

Updated March 1, 2015
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3.7
38 Reviews
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Ghirardelli Chocolate President & CEO Martin Thompson
Martin Thompson
27 Ratings

Employee Reviews

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  1. Creative place with lots of opportunities if you are a hard worker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ghirardelli Chocolate

    Pros

    Ideas are fostered. Talent is appreciated. Youthful energy. Growing business and industry.

    Cons

    San Leandro location is not desirable but there is free parking and the commute is not bad. Would be better closer to Bart

    Advice to ManagementAdvice

    Move corporate offices

    Recommends
    Positive Outlook
    Approves of CEO
  2. Chocolateer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chocolateer in San Francisco, CA
    Current Employee - Chocolateer in San Francisco, CA

    I have been working at Ghirardelli Chocolate

    Pros

    Good pay. Reasonable hours. Fast work environment.

    Cons

    Training could use some work.

    Advice to ManagementAdvice

    Stop hiring teenagers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. I love it!!!!!!!!!!!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chocolateer in Boston, MA
    Former Employee - Chocolateer in Boston, MA

    I worked at Ghirardelli Chocolate

    Pros

    Been around chocolate and peoples who loved chocolate too.

    Cons

    This job was very simple not hard to do.

    Advice to ManagementAdvice

    I wish it was long term assignment instead of a short one.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chocolateer in Las Vegas, NV
    Current Employee - Chocolateer in Las Vegas, NV

    I have been working at Ghirardelli Chocolate full-time (less than a year)

    Pros

    Unlimited chocolate, free ice cream, staff pretty much gets along with each other.

    Cons

    Hours, weekly schedule only put out a week in advance. Some supervisor are jerks.

    Advice to ManagementAdvice

    Treat your staff equally. Get schedule out atleast 2 weeks in advance

    Recommends
    Positive Outlook
    Disapproves of CEO
  6. Easy but Awful - Chicago store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ghirardelli Chocolate part-time (less than a year)

    Pros

    Easy work, good pay, guaranteed hours especially in the summer and holidays. Fun work environment; great, funny, outgoing co-workers and great supervisors (minus the GM.) Time and half on holidays and free menu items on each shift.

    Cons

    There was only one con to working here and that was the General Manager. Seriously. Extremely condescending and on the verge of sadistic, especially to Fountain workers. Would constantly say rude and just plain mean things about employees behind their backs. The usual chit-chat/laughter would cease as soon as he came around and loud groans filled the work room when we knew he was scheduled to work that day. Not only that, but we would constantly be running out of chocolate (yes, in a chocolate store) and scrambling to find alternatives for those free samples and bags on display.

    Advice to ManagementAdvice

    To the GM: learn to run a store properly and lead by example and not by fear.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Ghirardelli Chocolate Response

    Dec 1, 2014Recruiting

    Thanks for your feedback. We always look to make improvements, and your thoughts are helpful to help us do this.

  7. not so sweet after all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Ghirardelli Chocolate full-time (more than a year)

    Pros

    For the work that you're doing you get paid way too much.
    For the most part co-workers are cool and relaxed.
    Fun environment to be in.
    union (kinda)

    Cons

    They're a union controlled corporation so theres tons of red-tape around everything from getting direct deposit to health insurance to simply changing schedules. Also the hiring as an absolute crapshoot, it seems like hiring managers don't care about attitudes or qualifications and as a result you end up having to work with immature and unprofessional people. also being union everything is done on a seniority basis. besides one or two stars most management is unorganized and unprofessional.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. One week and gone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chocolateer in Lake Buena Vista, FL
    Former Employee - Chocolateer in Lake Buena Vista, FL

    I worked at Ghirardelli Chocolate full-time (less than a year)

    Pros

    Upper management was very nice but they didnt have a framework as to what its really like behind the scenes.
    Lots of hrs
    pay decent but you work for it

    Cons

    Too many supervisors
    very picky about speed and consistency
    alot of the trainers did not care as a matter of fact the very first words out of her mouth was " nobody cares about your feelings here" . I was like lady its ice cream not the marines.
    Lake buena vista is a very busy location with alot of tourists.
    Diversity is great but must be able to communicate effectively in a loud environment.
    I was very claustrophobic and felt damned if you do and damned if you dont

    Doesn't Recommend
    Approves of CEO
  9. 1 person found this helpful

    Good Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Leandro, CA
    Former Employee - Anonymous Employee in San Leandro, CA

    I worked at Ghirardelli Chocolate full-time (more than 3 years)

    Pros

    The company is growing and moving forward in the right direction (but that comes with growing pains). Management is open to new ideas and changes that will benefit the company and the people.
    Pros-
    1. The people. You get to work with AMAZING people not just in your department but in others.
    2. Benefits. The package is really good for the size of the company. Management thinks about the employee's well-being and not what is 'cheap' to the company
    3. Security. I felt safe working at Ghirardelli because of the security measures put in place. I'm never worried when I leave late at night or start early in the morning when its still dark
    4. Free chocolate!

    Cons

    There is a separation between the employees in production and in the corporate office. Both departments need to come together as ONE.
    Cons-
    1. Salary. Great if you're a new hire, not so good if you've been there for years and no adjustment with additional responsibilities
    2. Room for growth/ promotions in certain departments
    3. Some departments are favored more than others

    Advice to ManagementAdvice

    Keep doing what you're doing but take more time to listen and observe the hard-workers in Production and Retail not just Corporate employees.

    Recommends
    Positive Outlook
    Approves of CEO

    Ghirardelli Chocolate Response

    Dec 1, 2014Recruiting

    Thanks for writing a review, we appreciate your feedback!

  10. Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ghirardelli Chocolate full-time (more than 3 years)

    Pros

    It's an iconic brand with strong equity and a ton of upside in the market. Their focus on quality means you always have an advantage when selling.

    Cons

    One of the biggest challenges is the relationship with the parent company. Ghirardelli is clearly the strategic leader in the portfolio, which must be intimidating to the other units.

    Advice to ManagementAdvice

    Marty Thompson is a dynamic CEO with a strong sales background. Keep pushing and keep leading within the broader organization.

    Recommends
    Positive Outlook
    Approves of CEO

    Ghirardelli Chocolate Response

    Dec 1, 2014Recruiting

    Thanks for your review and comments!

  11. Supportive team and management and we make chocolate! What’s not to love!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Leandro, CA
    Current Employee - Anonymous Employee in San Leandro, CA

    I have been working at Ghirardelli Chocolate full-time (more than 8 years)

    Pros

    Management is very approachable and everyone is the building is nice and easy to work with. Everyday brings different challenges so you have to like and be ready to adapt to change to work here. Once you think you know how something works- it changes.

    Cons

    This is more than a 9-5 job for 80% of the people who work here. There will be late nights and early mornings. None of this is mandated by your manager, but it is really the only way to get the work load done especially at busy times of the year when there are projects on top of your everyday workload that is non-stop. The impression given is that we should have work life balance but it is hard to walk away and leave work undone.

    Advice to ManagementAdvice

    Bring in more support staff to provide more balance to the work load and let key people grown the business.

    Recommends
    Neutral Outlook
    Approves of CEO

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