Gilt Groupe

www.gilt.com
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Gilt Groupe Reviews

Updated February 5, 2015
Updated February 5, 2015
88 Reviews
3.3
88 Reviews
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Michelle Peluso
27 Ratings

Review Highlights

Pros
  • Awesome products on website with employee discount (in 8 reviews)

  • Exciting, fast-paced environment that fits both tech and fashion cultures (in 8 reviews)


Cons
  • Culture did not promote any work-life balance (in name only) which is fine if you're under 30 (in 8 reviews)

  • Office politics have become very catty and difficult to navigate (in 4 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Cool place to work, will learn a lot, sadly wrong management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development in New York, NY
    Former Employee - Business Development in New York, NY

    I worked at Gilt Groupe full-time (more than a year)

    Pros

    Gilt has it going for itself that it was the first in the market in the flash-space. One of the good benefits is the employee discount although its restricted from the really really good stuff. Nice office, Apple computers/laptops and nicely stocked kitchen. You will meet nice people that will likely become great friends for years to come. Your experience will vary drastically based on the department you are in - by far tech, customer service and distribution are the teams with the most solid leadership and good structure.

    Cons

    While this organization has the opportunity to increase revenue, traffic and optimize on it's notoriety they will be hindered by putting in place management that lacks direction, compassion, respect and expertise in their field of management. There are various teams within the org that have the most turmoil (creative, biz dev), which you can see based on the turnover in the last 12 months. The organization does not do enough to retain strong talent who have developed and closed business for the company. They allow people to be placed in director or above positions that have no business managing people. Unfortunately, some team leaders do not foster a trustworthy or positive work environment instead they fuel gossip and do not tackle situations head on (and/or relay their own message in order to push their agenda). I've never worked at a place where a manager would be ok with not having his/her employees getting along. They continue to retain managers who have lost more than one employee in their tenure yet no one seems to be looking at the reasons why and instead they rush to fill the position with yet again an incorrect body. More importantly they seem to put people in management positions as placeholders because they look good just sitting there or because they have a friendship with the head of the department.

    Advice to ManagementAdvice

    If you want to increase moral and decrease turn over please take the opportunity to listen to the employees who have voiced concerns about the work environment and management in the past. The problem is also that employees don't feel like they can't trust HR because they don't seem to bring resolutions to reocurring issues. There has been growing resentment with many employees feeling that they don't make enough or at least comparable to other team members in similar roles. Many teams have lost 2 or more employees in the last year which should be a red flag however the managers in place are unfazed because they have established a strong enough relationship with the head of the team in order to continue getting by; by just doing the bare minimum. Please take the time to truly listen to the concerns of the members within each team because then you will truly weed out the people who aren't positively affecting the growth of the business. Promotions should be merit based and not friendship based.

    Doesn't Recommend
    Negative Outlook
  2. 5 people found this helpful  

    Will give you thick skin and prepare you for better opportunities to come.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development in New York, NY
    Current Employee - Business Development in New York, NY

    I have been working at Gilt Groupe full-time (more than 3 years)

    Pros

    You will meet cool people and make good friends. Go out drinking after work and enjoy a well stocked pantry. Sporadic but fun activities for employees and a good place to learn. It is interesting to see and learn the behind the scenes of a .com and the bi-weekly meetings are fantastic to understand the health of the business. A nice office (which is great to bring people to) and you have the ability to work from home (if you have an understanding manager). There is no vacation policy (although the majority of people don't actually have time to travel) and you get a decent employee discount (not on high-end designers). Finally, this place provides you with a good launching pad to work with both the best of them and worst of them in order to prepare you for other opportunities.

    Cons

    If you notice the positive reviews are from employees who work in the distribution centers or tech. They have completely different types of management. The majority of the teams have managers that aren't qualified to manage and lead other people (hence the high turn-over within many teams). You will get more work accomplished if the people who need to do your work like you on a personal level. Management pushes you to close deals but don't provide you with the support needed to accomplish those goals and the other teams fight you on everything instead of working towards a common goal. You have people in position of directors that have no experience within the particular field they oversee and do a great job of faking it and taking credit for other people's work. The executives are so swamped that they don't seem to understand the issues within certain teams and are ok with just the status quo. The growth development is just not there.... people get promoted based on their relationship with the head of the department and their exterior presence... promotions have not been merit based which is sad because there are people that have been there for years and have done great things but drew the short straw with management thus they remained stuck.

    Advice to ManagementAdvice

    Involve your team members in decisions that will impact the team, especially if it will impact the team members that will be forced to carry out those decisions. Please hire people who actually care about the growth of the people who report to them and who don't just care about their personal development or fake a happy attitude to please the executives. Put in place measures within the HR team so that when employees express their concerns action is taken - there is a bad habit of HR speaking with many people to get a grasp of what's going on with certain departments but sadly nothing is ever done to fix the situation - the bandaid method does not work here when money is at stake. More importantly put people in HR who belong there and who actually hear what the employees are saying and are not dictating a response back from a manual they were forced to memorize. If you see that more than 2 members have resigned from a team, take a deep look at the core issues instead of replacing the bodies... because the issue is from the management team. There is also a huge divide in salary - there are people who make more simply because of a graduate degree that haven't necessarily contributed to the bottom line and you have people who have put in their blood, sweat and tears and do not make industry average. The areas of the organization that needs transparency, democracy and better management are Marketing, Business Development and Merchandising... these teams have had the best talent and have not done enough to retain them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 6 people found this helpful  

    If you are not management or HR you really do not exist there.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gilt Groupe

    Pros

    Positions are not too physically demanding.

    Cons

    People are not treated with respect and it shows in morale. Jobs have very poor ergonomics. HR needs a training course on respect and doing their jobs professionally.

    Advice to ManagementAdvice

    Make sure all workers are valued equally because it takes ALL workers to make a company a successful one.

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  5. 2 people found this helpful  

    Customers were great, management not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Portland, OR
    Former Employee - Customer Service Representative in Portland, OR

    I worked at Gilt Groupe part-time (less than a year)

    Pros

    Customers were generally great to talk to and work with, and fellow reps were pretty easy going, hardworking, and fun to be in the trenches with.

    Cons

    Management is awful. Just awful. There were many policies that required management to sign off and approve of prior to making things happen, yet management (20 something hipsters, most of them) was almost always unresponsive or didn't respond in a timely manner, and would regularly contradict policies by telling you to decide for yourself and act put out that you had the gall to ask something so stupid. Always had time to breathe down your neck for calls that exceed five minutes though. A very demoralizing experience, working for Gilt. Oh, and everything I ever bought from Gilt was junk that broke within days.

    Advice to ManagementAdvice

    Clear out the kids running the ship because they drive away all of the grown ups who actually care about the customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Ship/pack dept is horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY

    I worked at Gilt Groupe full-time (less than a year)

    Pros

    none really, other than you get a discount off the stuff they sell but so do online customers

    Cons

    You had a lot working against you in packing and you to make rate you had to make your own boxes and pack everything a certain way, always got sent home early and you couldn't go to another dept to work , you had to go home

    Advice to ManagementAdvice

    You will need to be more people friendly and listen to what your employees tell you

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Chaotic and falling apart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Gilt Groupe full-time (less than a year)

    Pros

    Free Stumptown coffee and cereal, decent employee discount, camaraderie among junior staff, everyone gets laptops, convenient location next to the 6 train.

    Cons

    Aloof management with little knowledge or care about what their teams are going through, lack of strategy or scalable business model leads to constant shifts in direction, lack of processes and constant turnover leads to frequent fire fighting, poor morale as everyone looking for another job

    Advice to ManagementAdvice

    Spend more time trying to really understand from the ground level what's going wrong. Be honest about the problems of the company, including the culture, and how you will fix them

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    No one is set up for success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Gilt Groupe

    Pros

    Employee discounts on Gilt merchandise. Quarterly allowance to use on Gilt.

    Cons

    Company lacked clear focus or consistent vision. An extremely top-heavy organization, Gilt was filled with incompetent senior execs who lacked basic experience in consumer internet and ecommerce. The result was a chaotic and toxic environment where self righteous VPs made unreasonable and asinine demands that were completely unreasonable and created a series of distractions. The ratio of "talkers" to "doers" at Gilt was astonishing.

    Doesn't Recommend
    Disapproves of CEO
  9. 6 people found this helpful  

    Profits over people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Gilt Groupe

    Pros

    Competitive salary (especially when compared to other retailers)
    Discounts on merchandise
    Convenient location off the 6 train

    Cons

    Similarity to "Devil Wears Prada" attitude of management is shocking - disrespect was shown to assistants on a daily basis; it is often the support staff that are blamed for management's errors

    Talk about long hours! - 8-6:30 is expected, and many people do not take breaks or lunch. Work/life balance? There's something else besides "work" called "life"?

    Time off was frowned upon - often when someone called in sick, others in the office would gossip about where they were, insinuating that they were on an interview for another job (wonder why?)

    Cutthroat atmosphere and "blame game" means that others sometimes try to sabotage their colleagues... no teamwork makes for dismal morale. It wasn't uncommon to see people crying after being publicly disrespected.

    No feedback for positive contributions to the company, but bullied, shouted at, and often blamed.

    Poor work environment: Manic atmosphere of running around, and due to rapid hiring and little space, people are crammed into an overcrowded work area with little ventilation, often no windows, and an open office area, almost like a factory. To top it off, there aren't enough bathrooms for the number of employees, so the bathroom is often filthy, with trash left on the floor by the end of the day, and in dire need of an upgrade - spaces in between the doors mean you can see people inside of the stalls!

    Overall, this was the most abrasive work environment I've seen to date - yes, pay is important, but office culture is what decides how happy you'll be at a company.

    Advice to ManagementAdvice

    Value your employees and treat them with respect - by making it clear to the staff that they are an essential part of the success of your business, you improve your work environment, increase productivity, and ultimately ensure the positive growth of your company and retainment of good talent.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    You get what you pay for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Gilt Groupe full-time (more than a year)

    Pros

    Flexible work hours, vacation policy, and jobs are not very difficult or demanding.

    Cons

    Extremely high turn over, inexperienced managers and employees, very disorganized and unprofessional work environment. Very cheap with their resources and employees.

    Advice to ManagementAdvice

    Invest in experienced work force and value your current employees. Also, pick managers with experience in the area they need to be supervising.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    very political environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Financial Analyst in New York, NY
    Former Contractor - Financial Analyst in New York, NY

    I worked at Gilt Groupe as a contractor (less than a year)

    Pros

    great learning opportunity especially at a rapidly growing business with interesting business model

    Cons

    supervisors or management do not tell you upfront if they are unhappy with something (very difficult to put up with when you are entry level), every one else at the office knows and it becomes very high school. a lot of office politics.

    Advice to ManagementAdvice

    be open to those you are managing

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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