Gilt Groupe

  www.gilt.com
  www.gilt.com

Gilt Groupe Reviews

Updated December 8, 2014
Updated December 8, 2014
83 Reviews
3.4
83 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michelle Peluso
25 Ratings

Review Highlights

Pros
  • Awesome products on website with employee discount (in 8 reviews)

  • Exciting, fast-paced environment that fits both tech and fashion cultures (in 8 reviews)


Cons
  • Culture did not promote any work-life balance (in name only) which is fine if you're under 30 (in 8 reviews)

  • Office politics have become very catty and difficult to navigate (in 4 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    If you are not management or HR you really do not exist there.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gilt Groupe

    Pros

    Positions are not too physically demanding.

    Cons

    People are not treated with respect and it shows in morale. Jobs have very poor ergonomics. HR needs a training course on respect and doing their jobs professionally.

    Advice to ManagementAdvice

    Make sure all workers are valued equally because it takes ALL workers to make a company a successful one.

  2. 1 person found this helpful  

    Customers were great, management not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Portland, OR
    Former Employee - Customer Service Representative in Portland, OR

    I worked at Gilt Groupe part-time (less than an year)

    Pros

    Customers were generally great to talk to and work with, and fellow reps were pretty easy going, hardworking, and fun to be in the trenches with.

    Cons

    Management is awful. Just awful. There were many policies that required management to sign off and approve of prior to making things happen, yet management (20 something hipsters, most of them) was almost always unresponsive or didn't respond in a timely manner, and would regularly contradict policies by telling you to decide for yourself and act put out that you had the gall to ask something so stupid. Always had time to breathe down your neck for calls that exceed five minutes though. A very demoralizing experience, working for Gilt. Oh, and everything I ever bought from Gilt was junk that broke within days.

    Advice to ManagementAdvice

    Clear out the kids running the ship because they drive away all of the grown ups who actually care about the customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Ship/pack dept is horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY

    I worked at Gilt Groupe full-time (less than an year)

    Pros

    none really, other than you get a discount off the stuff they sell but so do online customers

    Cons

    You had a lot working against you in packing and you to make rate you had to make your own boxes and pack everything a certain way, always got sent home early and you couldn't go to another dept to work , you had to go home

    Advice to ManagementAdvice

    You will need to be more people friendly and listen to what your employees tell you

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Chaotic and falling apart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Gilt Groupe full-time (less than an year)

    Pros

    Free Stumptown coffee and cereal, decent employee discount, camaraderie among junior staff, everyone gets laptops, convenient location next to the 6 train.

    Cons

    Aloof management with little knowledge or care about what their teams are going through, lack of strategy or scalable business model leads to constant shifts in direction, lack of processes and constant turnover leads to frequent fire fighting, poor morale as everyone looking for another job

    Advice to ManagementAdvice

    Spend more time trying to really understand from the ground level what's going wrong. Be honest about the problems of the company, including the culture, and how you will fix them

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    No one is set up for success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Gilt Groupe

    Pros

    Employee discounts on Gilt merchandise. Quarterly allowance to use on Gilt.

    Cons

    Company lacked clear focus or consistent vision. An extremely top-heavy organization, Gilt was filled with incompetent senior execs who lacked basic experience in consumer internet and ecommerce. The result was a chaotic and toxic environment where self righteous VPs made unreasonable and asinine demands that were completely unreasonable and created a series of distractions. The ratio of "talkers" to "doers" at Gilt was astonishing.

    Doesn't Recommend
    Disapproves of CEO
  7. 6 people found this helpful  

    Profits over people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Gilt Groupe

    Pros

    Competitive salary (especially when compared to other retailers)
    Discounts on merchandise
    Convenient location off the 6 train

    Cons

    Similarity to "Devil Wears Prada" attitude of management is shocking - disrespect was shown to assistants on a daily basis; it is often the support staff that are blamed for management's errors

    Talk about long hours! - 8-6:30 is expected, and many people do not take breaks or lunch. Work/life balance? There's something else besides "work" called "life"?

    Time off was frowned upon - often when someone called in sick, others in the office would gossip about where they were, insinuating that they were on an interview for another job (wonder why?)

    Cutthroat atmosphere and "blame game" means that others sometimes try to sabotage their colleagues... no teamwork makes for dismal morale. It wasn't uncommon to see people crying after being publicly disrespected.

    No feedback for positive contributions to the company, but bullied, shouted at, and often blamed.

    Poor work environment: Manic atmosphere of running around, and due to rapid hiring and little space, people are crammed into an overcrowded work area with little ventilation, often no windows, and an open office area, almost like a factory. To top it off, there aren't enough bathrooms for the number of employees, so the bathroom is often filthy, with trash left on the floor by the end of the day, and in dire need of an upgrade - spaces in between the doors mean you can see people inside of the stalls!

    Overall, this was the most abrasive work environment I've seen to date - yes, pay is important, but office culture is what decides how happy you'll be at a company.

    Advice to ManagementAdvice

    Value your employees and treat them with respect - by making it clear to the staff that they are an essential part of the success of your business, you improve your work environment, increase productivity, and ultimately ensure the positive growth of your company and retainment of good talent.

    Doesn't Recommend
    No opinion of CEO
  8.  

    You get what you pay for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Gilt Groupe full-time (more than an year)

    Pros

    Flexible work hours, vacation policy, and jobs are not very difficult or demanding.

    Cons

    Extremely high turn over, inexperienced managers and employees, very disorganized and unprofessional work environment. Very cheap with their resources and employees.

    Advice to ManagementAdvice

    Invest in experienced work force and value your current employees. Also, pick managers with experience in the area they need to be supervising.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    very political environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst in New York, NY
    Former Employee - Financial Analyst in New York, NY

    I worked at Gilt Groupe as a contractor (less than an year)

    Pros

    great learning opportunity especially at a rapidly growing business with interesting business model

    Cons

    supervisors or management do not tell you upfront if they are unhappy with something (very difficult to put up with when you are entry level), every one else at the office knows and it becomes very high school. a lot of office politics.

    Advice to ManagementAdvice

    be open to those you are managing

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Too much too fast

    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gilt Groupe

    Pros

    Flexible upstart feel if in the right department/role

    Cons

    Middle/lower management are legacy production people that do not understand any part of how things work. Uptight schedules, poor communication, low pay for comparative jobs at other company.

  11.  

    Must be SHADY to work for Gilt

    Current Employee - Customer Support in New York, NY
    Current Employee - Customer Support in New York, NY

    I have been working at Gilt Groupe

    Pros

    decent pay, relaxed dress code, nice free treats in employee kitchen.

    Cons

    Having to field Numerous complaints about the goods that Gilt provided and not being able to offer resolutions. Just google their customer reviews.

    Advice to ManagementAdvice

    Focus more on quality customer service and not just the quantity of the calls answered.

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