Gilt Groupe Reviews

Updated June 2, 2015
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2.0
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Michelle Peluso
5 Ratings

Pros
  • Awesome products on website with employee discount (in 8 reviews)

  • Exciting, fast-paced environment that fits both tech and fashion cultures (in 8 reviews)

Cons
  • Culture did not promote any work-life balance (in name only) which is fine if you're under 30 (in 8 reviews)

  • Office politics have become very catty and difficult to navigate (in 4 reviews)

More Pros and Cons

16 Employee Reviews

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  1. Helpful (2)

    Competitive, Unstructured

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fast-paced, intense learning environment in e-commerce

    Cons

    Unstructured environment, cut-throat leadership, oppressive culture

    Advice to Management

    Appreciating employees will enable them to succeed - their success is your success


  2. Helpful (9)

    in peril

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in New York, NY
    Current Employee - Software Engineer in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Gilt Groupe full-time (More than a year)

    Pros

    employee discount unlimited vacation policy good equipment and work environment people are genuinely nice comparing to other fashion companies used to have lots of meetup events

    Cons

    incompetent leaders blind by vanity metrics lost focus on where this company is going takes forever to fix something so obvious and critical innovation is hindered by lots of politics and bureaucracy

    Advice to Management

    stop talking, start doing. shouldn't take you a year to realize this company is in danger


  3. Helpful (1)

    You get what you pay for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Gilt Groupe full-time (More than a year)

    Pros

    Flexible work hours, vacation policy, and jobs are not very difficult or demanding.

    Cons

    Extremely high turn over, inexperienced managers and employees, very disorganized and unprofessional work environment. Very cheap with their resources and employees.

    Advice to Management

    Invest in experienced work force and value your current employees. Also, pick managers with experience in the area they need to be supervising.


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  5. Helpful (2)

    Too much too fast

    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible upstart feel if in the right department/role

    Cons

    Middle/lower management are legacy production people that do not understand any part of how things work. Uptight schedules, poor communication, low pay for comparative jobs at other company.


  6. Helpful (2)

    Must be SHADY to work for Gilt

    Current Employee - Customer Support in New York, NY
    Current Employee - Customer Support in New York, NY

    Pros

    decent pay, relaxed dress code, nice free treats in employee kitchen.

    Cons

    Having to field Numerous complaints about the goods that Gilt provided and not being able to offer resolutions. Just google their customer reviews.

    Advice to Management

    Focus more on quality customer service and not just the quantity of the calls answered.


  7. Helpful (7)

    Unprofessional supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Gilt Groupe full-time

    Pros

    • Gilt Credit to your account. Company discount on website • Sleek office environment • Smart (and friendly) coworkers • Fast-paced workplace with many challenges and a high learning curve

    Cons

    The perks end here. Depending on the team, experiences can vary. I hope someone will take note of the below and consider twice before committing to working here. • A lot of managers don't support and are hardly ever around when needed. If you're looking for even a bit of mentorship, look elsewhere. • No work-life balance. • Fast-turnover, speaks for itself. • Positive, cheerful facade over a crumbling managerial structure. HR is not helpful.

    Advice to Management

    To senior executives: please put more emphasis on growing and recognizing the achievements of your non-managerial employees. As a previous reviewer mentioned, hire managers that will guide them in the correct path towards success. Please reevaluate your managers based on their ability to be a solid manager (not just to do their own job). This may be the one downfall of an otherwise great company.


  8. Helpful (4)

    Gilt is an ok company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Gilt Groupe full-time (More than 5 years)

    Pros

    Some wonderful and smart people.

    Cons

    Management team is no longer human-centric, instead they are hyper focused on cost mitigation.

    Advice to Management

    Focus on how to invest for the biggest return.


  9. Helpful (7)

    Supervisor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    • Monthly Gilt Credit to your account. • Gilt events • Company discount on website TRUST ME THAT IS ALL YOU WILL LIKE ABOUT THE COMPANY!!!

    Cons

    • Be prepared to be talked down to. • People are only promoted based on how much they like you. • Raises are in cents not dollars unless you are a favorite employee. • Mangers don't support • Manager are hardly every around when needed • They work you to the bone and don't compensate you for it after. • They give praise towards employees that Don't do anything all day if they favor you. • You will mostly of not always hear about the negatives instead of the positives. • They treat lower employees who are not in manager positions like they are to be seen and not heard. • Your opinion is not wanted so don't try to give it. • They don't care about your personal feelings or life. • Working for Gilt is like signing your soul to the devil.

    Advice to Management

    Treat your employees the same way you will want to be treated. Guide them in the correct path towards success and not failure. Stop being condescending all of the time. Please get rid of the I don't give a rat about mentalities and show some kind of compassion at times.


  10. Helpful (1)

    Decent part-time gig

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Associate in New York, NY
    Former Employee - Customer Support Associate in New York, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Gilt Groupe part-time (More than a year)

    Pros

    There's no work to take home and it isn't extremely hard or stressful. It seems that way during training but it gets better. They let you know how you're doing and reward you when you do well.

    Cons

    Not enough hours. You need a manager's approval for practically everything but they are never around to assist or don't give you a definitive response on how to handle a call. Management is either really unprofessional, seem annoyed by questions you ask, and some are even extremely passive-aggressive


  11. Friendly, But Empty-Worded

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Portland, OR
    Current Employee - Customer Support in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Gilt Groupe full-time (More than a year)

    Pros

    Nice people... good employee discount. Decent stipend for full-time employees.

    Cons

    Distinct changes occurred with frequency, but CS was the last to hear about it; even though CS is the first contact with the customer.

    Advice to Management

    Understand and absorb the concept of transparency. You are becoming increasingly corporate in the roboticism of your operations, your lowest employees (CS) arguably feel it hardest. In the Portland office, our direct managers didnt even know what was going on; beyond the obvious posturing that eventually led to your closing the Portland office on May 15th. Nobody will have a willingness to "live and breathe" Gilt, the more you reduce employees' experiences to a cog-like replaceability.



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