Global Crossing

  www.globalcrossing.com
  www.globalcrossing.com

Global Crossing Reviews

Updated May 28, 2014
Updated May 28, 2014
45 Reviews
3.4
45 Reviews
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Recommend to a friend
Approve of CEO
Global Crossing CEO and Director John J. Legere
John J. Legere
35 Ratings

Employee Reviews

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  1.  

    Not a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Global Crossing

    Pros

    Coworkers are great and some of the managers are decent.
    A lot of PTO time provided to new employees. (4 weeks)
    Good Medical Benefits

    Cons

    They have some really poor middle management.
    Trying to change anything for the better around here is like turning an oil tanker.

    Advice to ManagementAdvice

    Treat employees with more respect and trim some of the middle management. Especially the ones who have had positions "created" for them to avoid layoffs.

    No opinion of CEO
  2.  

    Analyst Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Intern in Rochester, NY
    Current Employee - Intern in Rochester, NY

    I have been working at Global Crossing

    Pros

    Freedom throughout the day to work as you please, little involvement from management allowing for creativity and self management. Very peaceful and pleasant work environment

    Cons

    Double edged sword with little management, often took time to solve problems that could have been solved instantly by upper management

    Advice to ManagementAdvice

    A great company to work for in a booming industry that ranks at the top of the list in profitable industries

    Recommends
    Approves of CEO
  3.  

    Global Crossing network operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Global Crossing

    Pros

    Cutting edge network, excellent technical learning opportunities, very big and recognizable brand name, exposure to a massive network and fortune 500 clients, very collaborative environment amongst peers

    Cons

    Feels like the company is on death's door: regular layoffs, constant understaffing issues, pay just under industry averages. Constant statements from senior management claiming success while line managers reference lack of funds as a response to all complaints

    Advice to ManagementAdvice

    Competent, wise senior leaders undermined by defeatist, short-sighted middle management

    Approves of CEO
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  5. 1 person found this helpful  

    Truth from a former Global Crossing Insider

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Sales Engineer
    Current Employee - Senior Sales Engineer

    I have been working at Global Crossing

    Pros

    Great technology to sell... better than AT&T and Verizon Business combined especially MPLS and VoIP offerings! More than fair benefits such as 401k match - immediate 100% vesting.

    Cons

    Mid-level management incompetency and lack of integrity. Near complete lack of team focus in taking care of customers pre and post sale.

    Advice to ManagementAdvice

    Be careful of how you structure customer facing support teams - especially post sale/implementation.

    Approves of CEO
  6.  

    Global Crossing, good pay, lack of advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Project Manager in Westminster, CO
    Former Employee - Senior Project Manager in Westminster, CO

    I worked at Global Crossing

    Pros

    Benefits are really good, allow remote work.
    Working out of your home office is something that all employers should offer as it is a significant benefit, especially given the current price of gas. When I worked there I live approximately 30 miles from the office one way, which added together makes 60 miles each day, going approximately 65 mph. This was especially painful given the size of my car, a Jeep cherokee. Working remotely allowed me to get more done in 4 hours than in one day at the office. As a side benefit I also was able to complete personal chores such as mowing the lawn, groceries, etc during lunch hours at home.

    Cons

    Pay could be better, and difficulty in career advancement. Employee morale can be improved through more outreach programs. Events designed to allow employees better access to current information would provide for more transparency in communications and overall goals. Global crossing is continually changing and making decisions that impact all the employees but they continue to do this without employee input. Employees do not have the needed sense of empowerment, required to become a world class organization. Management tends to share in the profits disproportionately to the employees. When the company went into bankruptcy the employees lost all their money in their 401k plans, with little to no impact to senior management.

    Advice to ManagementAdvice

    Keep doing what you are doing, let the employees own more of the company if possible.

    Approves of CEO
  7.  

    Large territory for Sales reps, low turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Major Accounts Manager in New York, NY
    Current Employee - Major Accounts Manager in New York, NY

    I have been working at Global Crossing

    Pros

    Large territory, low number of Sales Reps. It's relatively easly to get to the upper echelon within the Senior Leadership Team. There are not too many obstacles to get in your way when trying to sell - however you need to understand Global Crossing's place in the market.

    Cons

    Low recognition. Not seen as a Tier 1 vendor by IT Professionals. Upper management needs to get better people/more senior people in the NOC and the Voice NOC. Get compensation working with the Sales reps. Throw out the "Strategic" and "Non Strategic" categories for Sales compensation. You're insulting sales by not truly defining the two correctly.

    Advice to ManagementAdvice

    Get better people/more senior people in the NOC and the Voice NOC. Get compensation working with the Sales reps. Throw out the "Strategic" and "Non Strategic" categories for Sales compensation. You're insulting sales by not truly defining the two correctly.

    Approves of CEO
  8.  

    Run away as fast as you can and don't look back!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Global Account Manager
    Current Employee - Global Account Manager

    I have been working at Global Crossing

    Pros

    There is nothing great about working for Global Crossing

    Cons

    Terrible sales management. They all sit around and add no value apart from taking clients to lunch and ignoring them while they are there. Senior managment at director levels bail on C'Level appointments with Fortune 1000 accounts. There is no value propostion that any other carrier could match or exceed. Very poor product portfolio. Senior management lack sales exeperience and poor presentation skills and do not include overview of customer's pain points (sales 101) as part of the presentation. They are a huge click of Global Crossing employees from before the .dot com bust. New employees are there to cold call for the vetrans and then turned over!!!!
    Run from this company as fast as you can. I hear they have been trying to sell themselves for years but no one will buy them.

    Advice to ManagementAdvice

    Get new middle management as fast as you can especially on the West Coast!

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    A fine company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Engineer in Rochester, NY
    Current Employee - Software Engineer in Rochester, NY

    I have been working at Global Crossing

    Pros

    Working in telecommunications is interesting work for someone who is interesting in the application of technology. There are numerous systems with fairly extensive user communities each with different and interesting challenges. Competitive pay and pretty good benefits.

    Cons

    The management chain is broken. There are far too many 'upper level' people who have very few direct reports (if any). There are too many 'middle managers' with under 5 reports which is also silly.

    Advice to ManagementAdvice

    Take the time to re-org properly. Stop thinking in terms of "where do I have people and what can they do" and start putting the people where the work is.

    Recommends
    No opinion of CEO
  10.  

    Nice company, some leaders make you think of leaving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Analyst in Buenos Aires (Argentina)
    Former Employee - Corporate Analyst in Buenos Aires (Argentina)

    I worked at Global Crossing full-time (more than 5 years)

    Pros

    Atmosphere is great. Seems like a sports club but hard work is still there. Interesting for engineers and people who want to explore the tech arena. Ideas are always welcome.

    Cons

    As it is said, leaders are the ones who "invite" you to search for other endeavors if you want to be promoted. It is too much about choosing people as successors by finger and not by performance.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    interesting experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Global Crossing full-time (more than 5 years)

    Pros

    global player, high-potential company, increased focus on enterprise markets and not just on the carrier arena, promising positioning to become a true leader for the connected world

    Cons

    unclear structure at a global level, specially when it comes to cross-regional roles or US to other regions reporting/accounting

    Recommends
    Neutral Outlook
    Approves of CEO

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