Global Response Reviews

Updated April 2, 2015
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3.2
24 Reviews
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Stephen Shooster
10 Ratings

Employee Reviews

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  1. working for global response was a great experience. far so different from any other call centers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Margate, FL
    Current Employee - Customer Service Representative in Margate, FL

    I have been working at Global Response part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    benefits, professional growth with in the company, they are partnered with Boston Market, So you can get a hot fresh lunch when you would like.

    Cons

    if you are working 8 hours you do not get a lunch, just 2 15's. very repetitive and stressful. the department you work for may only need temp agents, so you get let go with out a warning

  2. Helpful (1)

    A job not a profession.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Global Response

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Difficult to think of one positive thing.

    Cons

    Business model applied to all employees

    Advice to Management

    Treat your employees with respect. Don't blame them for your own poor decision making. Stop pointing fingers and take responsibility for your actions. Be a leader.

  3. Helpful (2)

    Mediocre call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lauderhill, FL
    Current Employee - Anonymous Employee in Lauderhill, FL

    I have been working at Global Response full-time (More than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    clean inviting environment. Call center is well diverse and they have great accounts

    Cons

    call center is a little small breaks are short if any some employees are quite rude and the hiring process is a little lengthy

    Advice to Management

    make the interview shorter and more detailed makes a person feel more needed for a position if they were individually interviewed and not processed exactly the same as everyone else the mispelling test ???? Dont understand not much is typed at this job except obvious account notation? And FYI human resources should be available when being contacted especially regarding employment

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  5. Helpful (2)

    Unfair, no justice, no room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Margate, FL
    Former Employee - Customer Service Representative in Margate, FL

    I worked at Global Response full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They hire anyone and don't really do background checks or drug test.

    Cons

    Extremely unprofessional environment. People were promoted unfairly. People were let go unfairly. No real structure.

    Advice to Management

    Stop giving positions to unprofessional ghetto trash

  6. Helpful (2)

    Not what I expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead Customer Service Agent in Miramar, FL
    Current Employee - Team Lead Customer Service Agent in Miramar, FL

    I have been working at Global Response

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Weekly pay
    Employee discounts
    Some of the fellow employees are pleasant

    Cons

    Poor training
    Poor communication
    Favoritism
    Some management with poor attitudes
    The majority that works in an office that includes H.R. has the "Holier than thou" attitude.
    Seasonal workers are sold a dream of being permanent.

    Advice to Management

    Fix all the negatives above.
    Do more detailed training sessions.
    When the decision is made, as who will permanent . Make sure that the others are notified at least 2 weeks in advance ro be prepared to make other arrangements.
    The majority of them have children to provide for and bills to pay! VERY INCONSIDERATE!!

  7. Helpful (2)

    Better than working for the other answering service that is up the road from them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Answering Service Operator in Margate, FL
    Former Employee - Answering Service Operator in Margate, FL

    I worked at Global Response full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good training,Constant training after completing initial training,flexible schedules,nice co-workers,organized system,operators only get fired for attendance issues

    Cons

    Some clients that are signed up by the sales team are basically running scams,operators have to lie a lot,there is a lot of bureaucracy.Team leads walk around to make sure that operators are putting callers on hold,there is one supervisor who works in the morning that has an awesome personality but is very lazy and unhelpful.

    Advice to Management

    Treat your seasoned employees better and don't be so quick to promote operators who just started the job the other day.

  8. Helpful (1)

    Improvements Needed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Global Response

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You work with some of the nicest people.

    Cons

    Owners of the company seem to care more about the "the almighty dollar" than the employees who work hard for them everyday. The pay is very low compared to the type of work being completed on some of these accounts and pay raises are next to never. There is no advancement in this company. Top management is there because of favoritism, not because of their ability to lead or run an account and the employees are not valued except for a select few - we'll call them the "favorites." The place is a rumor mill the majority of the time and harassment between employees is not taken seriously and goes unpunished, especially if the aggressor is in the "favorites" crowd. Training on some accounts is poorly organized and haphazard and when the employees are put out onto the work floor, they are not prepared to complete the job for which they were hired - thus resulting in poor quality scores and work being processed or performed incorrectly or at a very low standard.

    Advice to Management

    Implement more "advancement opportunities" for your employees and raises based on performance. Take bullying and harassment seriously (as it states in the company handbook) and punish those who engage in such activities, regardless of who they are or how long they have worked for your company (even if they are in the "favorites" crowd). Improve training and better prepare the employees for the work they are going to be expected to perform.

  9. Love the environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fort Lauderdale, FL
    Former Employee - Customer Service Representative in Fort Lauderdale, FL

    I worked at Global Response

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Pay, and its weekly
    - Building is up to date
    - Supervisors are very friendly, well...everyone!
    - Room to move to higher positions.

    Cons

    - There is a 30 min lunch
    - MOST of the accounts don't have a M-F schedule.

  10. Helpful (1)

    Temporary job prospect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative (Zara Account) in North Lauderdale, FL
    Current Employee - Customer Service Representative (Zara Account) in North Lauderdale, FL

    I have been working at Global Response full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They are flexible.
    Friendly Coworkers
    Convenient location.

    Cons

    Promotion is hard to get. Only few supervisors
    Training is indefinite. QA Mngr trains and does not have a programmed training
    No company spirit.
    Low employee hiring, big amounts of work

    Advice to Management

    Motivate/compensate your representatives.

  11. Helpful (1)

    terrible in my opinion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Developer in Margate, FL
    Former Employee - Web Developer in Margate, FL

    I worked at Global Response full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They have casual Fridays and give free ice-cream on holidays

    Cons

    Having worked in the Information Systems Department as a web developer, I found the code to be awfully written, inefficient, slow and crashed frequently. I was not aware of anyone in the department who had a Computer Science degree. Some were self-taught which would explain the terrible code. Although there is DBA on staff, SQL queries were slow and locked frequently.

    In my opinion, there was no teamwork, in fact team members would talk behind my back. There was an incidence of violence having been physically threatened by the DBA over a non-sense skirmish. Also, one has to work directly with clients including some whom only care about their deadlines. That is something that, in my opinion, is a detriment to the quality of the software. Although I was hired to write web applications I was given mundane tasks like fixing someone’s else’s bugs.

    Advice to Management

    There should be a buffer between clients and employees. What you are doing is "sub-contracting" programmers to clients which is a detriment to the quality of work.

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