Global Response

  www.globalresponse.com
  www.globalresponse.com

Global Response Reviews

Updated September 20, 2014
Updated September 20, 2014
14 Reviews
3.3
14 Reviews
Rating Trends

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Stephen Shooster
6 Ratings

Employee Reviews

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  1.  

    Love the people, the work is always different and interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Global Response full-time

    Pros

    They say that this place has a family culture and from my experience - I agree. There's definitely something to be said for enjoying the people you spend 8+ hours a day with.

    This place also has a way of mixing up what you do in a given day - keeping things interesting. You never know if a client will be visiting that day or what project people will need help with.

    Cons

    The same flexibility that keeps things interesting can sometimes be taxing if you don't keep a flexible open mind.

    Advice to ManagementAdvice

    Keep doing what you're doing! Love seeing this place grow!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    If you'd like to work for a friendly, family owned business, this is the place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Global Response full-time (more than 8 years)

    Pros

    Working for GRC has been a pleasure. The family is very friendly and accessible. After a few years you get three weeks vacation plus 5 personal/sick days. Not a year has gone by that I have not gotten a raise. HR is always willing to help with whatever personal issues you may have. I have been here for nine years, so I have a lot of experience with this company.

    Cons

    The only downside I have seen is the seasonal nature of the business. This is no longer as much of an issue as it used to be, however. The ramping up and down of the business for the holiday season means that a lot of departments need to move before and after.

    Advice to ManagementAdvice

    Everything has been very good and management is always looking for ways to improve processes.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    It was alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Margate, FL
    Current Employee - Customer Service Representative in Margate, FL

    I have been working at Global Response part-time (less than an year)

    Pros

    Easy, good pay, flexible schedule

    Cons

    Lay off, family oriented, good benefits

    Advice to ManagementAdvice

    Don't hire so many employees

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Good at first and then it escalated to extremely stressful and unprofessional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Gwinn, MI
    Former Employee - Anonymous Employee in Gwinn, MI

    I worked at Global Response full-time (less than an year)

    Pros

    Working with some of the nicest, hard working people you'll ever meet - regular working folks.

    Cons

    The call center is poorly run and there is no organization. The business is not run according to the rules and guidelines set forth by the company per their employee handbook. in fact, it is run very differently when the owners of the company come to visit. Employees are treated as numbers and are expendable in a whim when their services are no longer needed or if a member(s) of management find that there is something they don't like about you. Promises were made for full time hours and permanent positions, which were never honored.

    Work place bullying and harassment is a big issue, up to and including threats, in which upper management and the company turned a blind eye. Complaints filed with the main office of the company were ignored. Retaliation against those who filed complaints were ignored .

    Advice to ManagementAdvice

    Take complaints of harassment and bullying seriously and punish those who engage in these types of behaviors - regardless of how long they've worked for your company. The rules and codes of conduct should be the same across the table for all, not just for some. This behavior should never be tolerated and no one should have to endure what was witnessed in your company. Harassment in this degree should have been punishable by termination of employment, instead of the complaints being ignored and the aggressor allowed to remain with the company. This certainly goes against the values you have listed on your website for this company. Work place harassment goes unpunished in your call centers. You have many talented and hard working people working for your company and allowing this type of behavior is unacceptable. You did your company a great disservice.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Global Response through my point of view

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Global Response

    Pros

    The people are great to work with. The holidays are big deal for the company.

    Cons

    Lack of communication and no real opportunity for growth within the company. Raises are not really provided to employees.

    Advice to ManagementAdvice

    Proper communication can be very effective with the company.

  7. 1 person found this helpful  

    Small, family owned call center/Take calls on behalf of various retailers, etc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Margate, FL
    Current Employee - Customer Service Representative in Margate, FL

    I have been working at Global Response full-time (more than 3 years)

    Pros

    Friendly work environment, low turnover rate for permanent employees, laid back atmosphere, schedule flexibility because they are open 24/7

    Cons

    outdated equipment, poor communication between management and employees, minimal training, low pay relative to comparable companies, little room for growth because company is so small

    Advice to ManagementAdvice

    Provide more comprehensive training so that employees feel more accountability when taking calls on behalf of companies they don't actually work for

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    A family friendly environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Global Response full-time

    Pros

    Manager staff are dedicated and helpful
    Good work / life balance
    Ever changing work keeps things interesting
    Opportunity to meet new people every week

    Cons

    Flexibility of work may require change in schedules
    May need more notice on client visits

    Advice to ManagementAdvice

    Thanks for keeping this place running!

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    OK if you need some extra cash

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Margate, FL
    Former Employee - Customer Service Representative in Margate, FL

    I worked at Global Response part-time (less than an year)

    Pros

    Flexible hours
    Pleasant coworkers
    Nice facility

    Cons

    Micromanagement
    Constant nitpicking evaluations
    Cumbersome computer system and lots of downtime
    Crabby, demanding customers

    Advice to ManagementAdvice

    Trust your employees to use their brains and stop hovering so much.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    A "just for now" kind of place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Care Specialist in Margate, FL
    Former Employee - Brand Care Specialist in Margate, FL

    I worked at Global Response full-time (more than 3 years)

    Pros

    weekly pay, lots of shift options, overtime when available

    Cons

    No pay raises, no room for growth unless your a teachers pet and favored, poor benefits. Scandalous tactics to make sure you don't reach your 90 days.

    Advice to ManagementAdvice

    Don't hire just any one, give yearly raises and provide better benefits.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Great Place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Global Response

    Pros

    challenging and exciting, every day is something different

    Cons

    can get hectic at times and its hard to stay focused

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