Global Response Reviews

Updated August 17, 2015
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3.0
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Recommend to a friend
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Stephen Shooster
15 Ratings

32 Employee Reviews

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  1. CSR Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Davie, FL
    Former Employee - Anonymous Employee in Davie, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Global Response (Less than a year)

    Pros

    great job. great atmosphere. great teamwork.

    Cons

    temp position, seasonal, ie: holidays summertime etc


  2. Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Margate, FL
    Current Employee - Supervisor in Margate, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Wonderful team environment. There is a lot of room for growth.

    Cons

    Weekends and nights are required. No vac. During holidays.


  3. unprofessional management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Margate, FL
    Former Employee - Case Manager in Margate, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Clean workplace, great parking, $11 per hour

    Cons

    Management lacks of proper handling, and worst of all...You may be hired for a temp position but will not BE aware of such, so you could be laid off without warning whatsoever. Not even the managers nor supervisors are helpful regarding this matter. One day I came to work and my badge was not working, next thing I know my last check was waiting for me without a clue as to what took place. BEWARE


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  5. Difficult Place To Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    None. Such an awful place. Glad it was only temporary.

    Cons

    Dealing with public all the time. VERY unsupportive management.

    Advice to Management

    Stop playing favorites and support all your employees the same.


  6. Helpful (2)

    global review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Margate, FL
    Current Employee - Customer Service Supervisor in Margate, FL
    Recommends
    Negative Outlook

    I have been working at Global Response full-time (More than 3 years)

    Pros

    great team, great discounts, flexible schedule

    Cons

    they do not give raises

    Advice to Management

    reward your agents that are dedicated and loyal


  7. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Margate, FL
    Former Employee - Customer Service Representative in Margate, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Global Response (More than 5 years)

    Pros

    Great benefits and pay is okay. Friendly work environment Work with your schedule if you attend school.

    Cons

    Growth is very difficult within that company


  8. Helpful (2)

    Global Response

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Theres always room to advance.

    Cons

    The company is not making the revenue it use to. They have a high turn over rate. There's been a lot of changes in operations.

    Advice to Management

    The moral is down. Bring up your peoples attitude like when Mr Herman Shooster was around.


  9. Why Are People Quitting?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hollywood, FL
    Former Employee - Anonymous Employee in Hollywood, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Global Response (Less than a year)

    Pros

    It is a job to have. Do not expect much.

    Cons

    No respect from management. Voices are not heard. The environment is tense. No morale.

    Advice to Management

    One of the owners wants to know why people are quitting or people are doing things intentionally to get fired? Simple, this company has been around a long time. Why is it that the employees are not paid enough for their experience? An actual living wage? Why is is difficult to be appreciated? These are one of many reasons why people are leaving your company. Question for you is: Do you actually care? Care enough to make changes? Wouldn't you rather have long term, loyal, happy employees? Or just be the revolving door that your company is becoming know as?


  10. Helpful (1)

    A job not a profession.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Difficult to think of one positive thing.

    Cons

    Business model applied to all employees

    Advice to Management

    Treat your employees with respect. Don't blame them for your own poor decision making. Stop pointing fingers and take responsibility for your actions. Be a leader.


  11. Helpful (1)

    working for global response was a great experience. far so different from any other call centers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Margate, FL
    Current Employee - Customer Service Representative in Margate, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Global Response part-time (Less than a year)

    Pros

    benefits, professional growth with in the company, they are partnered with Boston Market, So you can get a hot fresh lunch when you would like.

    Cons

    if you are working 8 hours you do not get a lunch, just 2 15's. very repetitive and stressful. the department you work for may only need temp agents, so you get let go with out a warning



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