Global Response Reviews

Updated July 22, 2015
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3.0
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Recommend to a friend
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Stephen Shooster
12 Ratings

29 Employee Reviews

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  1. Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Margate, FL
    Current Employee - Supervisor in Margate, FL

    I have been working at Global Response

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Wonderful team environment. There is a lot of room for growth.

    Cons

    Weekends and nights are required. No vac. During holidays.


  2. Helpful (2)

    global review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Margate, FL
    Current Employee - Customer Service Supervisor in Margate, FL

    I have been working at Global Response full-time (More than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    great team, great discounts, flexible schedule

    Cons

    they do not give raises

    Advice to Management

    reward your agents that are dedicated and loyal


  3. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Margate, FL
    Former Employee - Customer Service Representative in Margate, FL

    I worked at Global Response (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits and pay is okay. Friendly work environment Work with your schedule if you attend school.

    Cons

    Growth is very difficult within that company


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  5. Helpful (1)

    Global Response

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Global Response

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Theres always room to advance.

    Cons

    The company is not making the revenue it use to. They have a high turn over rate. There's been a lot of changes in operations.

    Advice to Management

    The moral is down. Bring up your peoples attitude like when Mr Herman Shooster was around.


  6. Why Are People Quitting?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hollywood, FL
    Former Employee - Anonymous Employee in Hollywood, FL

    I worked at Global Response (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It is a job to have. Do not expect much.

    Cons

    No respect from management. Voices are not heard. The environment is tense. No morale.

    Advice to Management

    One of the owners wants to know why people are quitting or people are doing things intentionally to get fired? Simple, this company has been around a long time. Why is it that the employees are not paid enough for their experience? An actual living wage? Why is is difficult to be appreciated? These are one of many reasons why people are leaving your company. Question for you is: Do you actually care? Care enough to make changes? Wouldn't you rather have long term, loyal, happy employees? Or just be the revolving door that your company is becoming know as?


  7. Helpful (1)

    A job not a profession.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Global Response

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Difficult to think of one positive thing.

    Cons

    Business model applied to all employees

    Advice to Management

    Treat your employees with respect. Don't blame them for your own poor decision making. Stop pointing fingers and take responsibility for your actions. Be a leader.


  8. Helpful (1)

    working for global response was a great experience. far so different from any other call centers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Margate, FL
    Current Employee - Customer Service Representative in Margate, FL

    I have been working at Global Response part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    benefits, professional growth with in the company, they are partnered with Boston Market, So you can get a hot fresh lunch when you would like.

    Cons

    if you are working 8 hours you do not get a lunch, just 2 15's. very repetitive and stressful. the department you work for may only need temp agents, so you get let go with out a warning


  9. Helpful (3)

    Mediocre call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lauderhill, FL
    Current Employee - Anonymous Employee in Lauderhill, FL

    I have been working at Global Response full-time (More than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    clean inviting environment. Call center is well diverse and they have great accounts

    Cons

    call center is a little small breaks are short if any some employees are quite rude and the hiring process is a little lengthy

    Advice to Management

    make the interview shorter and more detailed makes a person feel more needed for a position if they were individually interviewed and not processed exactly the same as everyone else the mispelling test ???? Dont understand not much is typed at this job except obvious account notation? And FYI human resources should be available when being contacted especially regarding employment


  10. Helpful (2)

    Unfair, no justice, no room for growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Margate, FL
    Former Employee - Customer Service Representative in Margate, FL

    I worked at Global Response full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They hire anyone and don't really do background checks or drug test.

    Cons

    Extremely unprofessional environment. People were promoted unfairly. People were let go unfairly. No real structure.

    Advice to Management

    Stop giving positions to unprofessional ghetto trash


  11. Helpful (3)

    Not what I expected

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead Customer Service Agent in Miramar, FL
    Current Employee - Team Lead Customer Service Agent in Miramar, FL

    I have been working at Global Response

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Weekly pay Employee discounts Some of the fellow employees are pleasant

    Cons

    Poor training Poor communication Favoritism Some management with poor attitudes The majority that works in an office that includes H.R. has the "Holier than thou" attitude. Seasonal workers are sold a dream of being permanent.

    Advice to Management

    Fix all the negatives above. Do more detailed training sessions. When the decision is made, as who will permanent . Make sure that the others are notified at least 2 weeks in advance ro be prepared to make other arrangements. The majority of them have children to provide for and bills to pay! VERY INCONSIDERATE!!



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