Global Tel Link

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Global Tel Link Reviews

Updated October 30, 2014
Updated October 30, 2014
22 Reviews
2.6
22 Reviews
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Brian Oliver
5 Ratings

Employee Reviews

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  1.  

    A great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Quality Assurance Analyst in Altoona, PA
    Current Employee - Software Quality Assurance Analyst in Altoona, PA

    I have been working at Global Tel Link full-time (less than a year)

    Pros

    You have a lot of independence when you work for. You have jobs that you need to complete but you are mostly left to yourself as long as you stick with it. They are also very understanding if you need a flexible schedule (if you have kids and stuff like that). All in all this is a great company to work for.

    Cons

    The starting salary isn't the best but I've only been working here a short time. I can see how the salary could be a problem who is the sole provider for a family but for a young single guy it is perfect.

    Advice to ManagementAdvice

    Keep doing what your doing I don't have any criticisms at this time.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    A lot of potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service in Los Angeles, CA
    Former Employee - Field Service in Los Angeles, CA

    I worked at Global Tel Link full-time (less than a year)

    Pros

    Lots of potential for growth and new opportunities

    Cons

    Disorganized: workflow processes, management, hiring processes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Culture of corruption, laziness and incompetence.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Technician
    Former Employee - Field Technician

    I worked at Global Tel Link full-time (more than 8 years)

    Pros

    Truthful positive: I enjoyed my job and the people with whom I worked daily.

    You can hang around for long time without doing any real work as long as you don't say the wrong thing to the right person.
    If you are willing to brown nose, lie for the company, ignore your conscience, and abuse those under you, you may be able to fail upward. If you are in management and sell your soul and actively cut the throats of your equals to get ahead, you will. If you want to be rewarded for incompetence, lack of concern for the success of your subordinates, the customer or the reputation of yourself or the company, work here.
    These are sarcastically "Pro" but there are some who have had success at this company because of them.

    Cons

    401(k) matching is paid once per year, whenever they feel like it. They make excuses for not sharing profits every year yet somehow find the money to constantly buy up failed competitors. There is no accountability unless you are low enough in the food chain to be blamed. Your employment is threatened daily for simple things like asking a question about policy or for telling a customer the truth. You are expected to have experience and knowledge to do things for which you were neither hired nor trained. You are not given the proper training or guidance on how to accomplish complicated projects. You are vilified when inspection of your work under these handicaps does not meet the unrealistic expectations. The management is constantly looking to cut corners to increase their bonuses. The result is to make the actual workers' jobs harder and to foment resentment when the reaction to expressing legitimate concerns is met with threat of termination. It is difficult to care about your work or do an excellent job when those you depend on to do it don't care. If you are honest, hard-working and have integrity, this place will wear you down and turn you into a resentful hateful person.
     You must constantly harass managers and accounting for your expense reimbursements. If you don't, you won't get paid. There are secret "benefits" that, though you may be eligible, are not published anywhere. A description of your duties and how to advance are not published. Depending on your manager or department, published company policies either don't apply or they are altered unofficially. If you don't talk to your co-workers you wouldn't know this. I could continue however this should be sufficient to deter anyone from seeking employment here.

    Advice to ManagementAdvice

    Try caring about the workers under you even though they cannot directly aid in your promotion. Your bonus is not the reason you are employed. The customer, the efficacy of the products and the general reputation of the company and its products is important. A business with a literally captive customer and a personal vendetta against a competitor is a formula for disaster. It is unprofessional and childish for the CEO to refer to a competitor as a "patent troll." You are a service company. Try focusing on professional service and give a little respect to the people who actually provide that service and face the customer every day instead of treating us like we're disposable idiots that cost you money.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Good experience for maintaining digital record for a mass crowd.

    Current Employee - Site Administrator in Alto, GA
    Current Employee - Site Administrator in Alto, GA

    I have been working at Global Tel Link full-time (more than 10 years)

    Pros

    They trust your abilities to perform the position alone, and leave it open for you to contact them anytime when in doubt.

    Cons

    Being in a prison setting, a maximum security prison. Provide more incentives.

    Advice to ManagementAdvice

    Provide training for positions higher up. Continue to educate staff to obtain required or updated certifications more pay for being in a prison setting because of the risk.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    The money was good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Site Administrator/Tech
    Former Employee - Site Administrator/Tech

    I worked at Global Tel Link full-time (more than 3 years)

    Pros

    Being able to interact with all types of cultures, and personalities.

    Cons

    Poor management, micro manages. They have an unrealistic view of their clients, as well as their employees.

    Advice to ManagementAdvice

    The management should try to see the whole picture, which should start with their technicians first. The would give them a better idea on what is going on.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    No Appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Global Tel Link

    Pros

    401K, decent benefits, office not at corporate so relaxed

    Cons

    finger pointing culture that runs rampant in industry, too many acquisitions

    Doesn't Recommend
  8.  

    Company going through growing pains through multiple acquisitions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA

    I have been working at Global Tel Link full-time (more than 3 years)

    Pros

    One of most experienced in the industry, potential for market dominance due to multiple product lines and staff acquired.

    Cons

    Too many acquisitions in a short time; may have a coherent strategy in theory at top levels but is not playing out at the front lines.

    Advice to ManagementAdvice

    More flexibility to and listening to suggestions of front line employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Dead end job - No upward mobility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support
    Current Employee - Tech Support

    I have been working at Global Tel Link full-time (more than 5 years)

    Pros

    The people are good to work with. IF you do your job, you have no need to worry about losing it.

    Cons

    There is absolutely no upward mobility, UNLESS you are willing to relocate to the home office. We have watched while people in their first year have been promoted while others that have been here 8 years or more have sat because they are in the "wrong" office.
    The company does not care about its customers, its employees, or anything but the bottom line. This company is owned by an investment group, so do not expect it to be run like a business. It is run to make money. Raises were given this year, but this is the first time in two years.
     Upper management has no direction. They do not care about customer service, which shows in their demand that tech's constantly be availavle to answer calls, rather than work issues that are existing, or hire techs to replace the people that have been lost, which would alleviate this issue. Instead, they buy other companies, and force the techs we have to start answering the phones for them, as well, with little to no training on those platforms, and open tickets for other groups because they take on the peope from those companies instead of hiring or promoting people for our own.

    Advice to ManagementAdvice

    Instead of buying out every other company in the business, invest in your own company, your employees, and your customers. You may actually increase your stanging in the market. Promote from within, and use the resources that you have instead of watching them leave to other companies.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Impressive database technology speeds and spending on tech; unimpressive management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Staff Engineer in Mobile, AL
    Former Employee - Senior Staff Engineer in Mobile, AL

    I worked at Global Tel Link full-time (more than a year)

    Pros

    Willing to spend money on technology if it would affect the bottom line

    Cons

    Unwilling to recognize employees or spend money on them. Pay increases, if any, were minimal at best and employees would have to threaten to leave with another offer in hand before even getting management to consider paying you a competitive rate.

    Advice to ManagementAdvice

    Sometimes the work of a software developer is regarded by management as expendable and can be replaced by lower paid trained monkeys, but by the time those monkeys are trained for the job at hand, the company may as well have paid their current software developers more and made them happier.

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    GTL has some potential upside, but be prepared for a dead-end job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Mobile, AL
    Current Employee - Engineer in Mobile, AL

    I have been working at Global Tel Link full-time (more than 8 years)

    Pros

    GTL offers reasonable pay for the work and a somewhat relaxed work atmosphere. The company holds a relatively strong position as a market leader within this niche industry.

    Cons

    For most employees, this company provided very limited room for advancement, so make sure the job and pay you negotiate are to your liking, because you'll probably be stuck with them for quite awhile. Inconsistent corporate culture from one location to the next creates some internal political power struggles.

    Advice to ManagementAdvice

    Better talent management is needed. It seems that much of the company's potential remains unfulfilled.

    Recommends
    Neutral Outlook

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