GlobalCollect Reviews

Updated April 28, 2015
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3.1
30 Reviews
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GlobalCollect CEO Thomas P. Staudt
Thomas P. Staudt
22 Ratings

Employee Reviews

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  1. Helpful (1)

    I have had a great experience at GlobalCollect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at GlobalCollect full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I am not someone who likes to work within the constraints of large corporate bureaucracy. GlobalCollect offers the best of both worlds as it has the financial backing and numerous resources of its parent company, Ingenico, but is still lean enough that every employee can make a substantial impact. GC is a great place to work if you want your ideas to be heard and implemented. There are excellent opportunities for advancement, growth and I can honestly say I learn something new every day. The executive team is somewhat in flux but for the most part are very approachable and value strong contributors who know how to work autonomously. International staff bring such an additional level of diversity and creativity that you will not find at other organizations. This is a great company to work at if you are a risk taker and independent thinker. All ideas are heard and employees are treated with respect. The culture here is highly favorable for my work style. Hard work and results are rewarded. You can pretty much walk into anyone’s office and tell them exactly what is on your mind which makes navigating through problems so much easier than some of the prior positions I've held at larger companies. I would highly recommend GC to mid-to-senior level people with some payments knowledge.

    Cons

    Everyone here has some kind of skill gap and it can be a bit overwhelming to keep up. This is more the nature of this industry rather than a company-specific problem. Be prepared to find out answers to questions on your own. I would not recommend this company to people who have no knowledge of payments.

    Advice to Management

    Preserve the culture and continue to help ease pain points within the organization.

  2. Helpful (1)

    Great Place to work, Many good challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at GlobalCollect full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Love the international exposure. Great technology for the e-commerce industry working with top customers such as LinkedIn, Nike, and many others. Ability to learn, drive change and see the successes. Company is still growing and developing and it is fun to be a part of this change.

    Cons

    Processes need to be improved but there is key focus on this. Would like to see a little more autonomy in the regions. otherwise a great place.

    Advice to Management

    Keep listening and training your teams. Work to support them and the growth will continue. Great communication from the EC. Love the Town Hall meetings and the ability to get questions answered.

  3. Helpful (3)

    Flawed management. Company is a 'has been'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GlobalCollect full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Learn the in's and out's of the payment industry. Fantastic benefits. Until recently, some key employees were still in place with thorough understanding of the he payments world, and acted in the capacity of mentor.

    Cons

    Some great folks work here. However, management is an incompetent mess. Greedily crafting ways to not invest in GlobalCollect's people or infrastructure, but to fatten their own payouts. Anyone who is worth anything leaves.
    Don't join as a BDM if you have any expectation of earning commission.

    Advice to Management

    New owners need to revamp the company's image; what once was an inventive industry leader has turned into a circus act. I worked here a long time, but management that was put in place in the last 18 months is merely laughable.

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  5. Helpful (4)

    Global denial

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development in San Francisco, CA
    Former Employee - Business Development in San Francisco, CA

    I worked at GlobalCollect full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pay and some of the people.

    Cons

    Everything else. Lack of management and incredible dysfunctional behavior which is accepted as a normal cop orate culture.

    Advice to Management

    They would not take it, they have there big pay off from the recent buy from Ingenico. Watch as all the people who were rich prior to the buy out leave the company after firing a lot of former employees or putting you on plan to "motivate" you to work harder.. The offices are like a bad high school play cliques and all which if they spent half the time they do not working and plotting on growing business the company would triple their numbers.

  6. Helpful (3)

    Great Company, Great Co-Workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchant Services Manager in San Francisco, CA
    Current Employee - Merchant Services Manager in San Francisco, CA

    I have been working at GlobalCollect full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Nice office in Financial District
    - Great Culture that is still evolving and improving
    - Lots of freedom
    - Great Benefits

    Cons

    Really I don't think there is anything off top of head. Sometimes the Time zone difference from our Flagship office in Holland can be a little brutal, but not too bad.

  7. Helpful (2)

    Good benefits, Bad systems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GlobalCollect full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits are good, lots of time off, good medical for family too. Some really smart people work here.

    Cons

    A complete logistical mess. No training, nobody knows whats going on with new products or roadmap, cant get answers to basic questions, your held accountable for goals that change from month to month, and you don't get guidance, you get scolded. like a child. This place is like mean girls, but with suits. avoid!

    Advice to Management

    Train your staff. Hold managers accountable for team performance.

  8. Helpful (2)

    An unfortunate series of missed opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GlobalCollect full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    With rare exception, the team is made up of educated, energetic, interesting people. Seeing those people every day made going to work worthwhile.

    There may be some career opportunities for entry-level staff wishing to move to jobs with increased responsibility.

    Cons

    In my three years with Global Collect, I saw ongoing deterioration of morale directly attributable to senior management desperation and poor decision-making. Global Collect has been bought and sold several times over the past ten years, and with each sale the stakes are higher for the company owner. This creates tension and pressure radiating from the executive suite. Sadly, this pressure could be used to generate collaborative excitement over what's next for the company, but instead the culture is one of finger-pointing and blame, in which employees from top to bottom spend countless hours trying to protect themselves in a highly political atmosphere.

    There's a lot of talk about leadership, but senior management generally provides poor behavioral examples. There are no women on the executive team, and one of the most senior executives have been heard to refer to women on conference calls with diminuitives such as "honey" or "sweetheart." While discriminatory behavior is difficult to pinpoint, it is particularly challenging to root out when no one in senior management seems to care.

    Despite large investments in infrastructure, Global Collect's systems and processes remain antiquated or poorly executed. Employees bear the brunt of this dated or badly-planned architecture, as the simplest things can take forever to complete. This is most apparent in the regional offices, where time-zone and communication limitations can add days to a straightforward project. Even the most motivated employees get tired of pushing boulders up a hill, and they either give up on the job or look for another employer.

    Email is the primary communication tool, and its limitations are exacerbated by the fact that senior regional executives are located in remote home offices thousands of miles from the regional offices. Add to this the habit of punitive micromanaging, and you have a recipe for demotivation and disaster.

    I would not recommend taking a job at Global Collect at this time, especially if you are at mid-career level.

    Advice to Management

    A small company like Global Collect has the opportunity to show, not tell. Spending a fortune on employee surveys, process consultants, programs, and publications does not make a company great. Exceptional companies have leaders who walk the talk. Putting theory into practice requires action, and those in senior positions are most responsible for setting the tone, putting theory into practice, and values into daily behavior.

  9. Helpful (3)

    Always more to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at GlobalCollect full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment! Wonderful team! The company is comprised of very interesting people from different areas of life. Very good work-life balance and approachable superiors.

    Cons

    A lot of pressure comes down on the support positions from sales. There is a delay in getting things done due to the time difference between headquarters and the San Francisco office.

    Advice to Management

    Keep on working to recognize the successes in the office and make sure that appropriate training is available.

  10. Helpful (3)

    disorganized fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchant Services Manager in San Francisco, CA
    Former Employee - Merchant Services Manager in San Francisco, CA

    I worked at GlobalCollect full-time (More than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    great group of really smart people in the US office with lots of autonomy to do what you think is right. Casual dress and awesome great boss

    Cons

    all major projects are on lockdown in headquarters (Amsterdam). Employees in Satellite offices dont get to be involved in big projects as much. tech team is difficult to work with at times.

    Advice to Management

    if a partner product does not work, dont sell it until it does.

  11. Helpful (3)

    Innovative twist on payments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA

    I have been working at GlobalCollect full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    GlobalCollect provides a platform for constant inovation and learning. Is a leading provider in payments and allows employees to work with a diverse and intelligent group of colleagues worldwide. Lots of room for creativity and personal growth

    Cons

    Lots of competition in the payment space and established domestic players developing more into global payments.

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