GlobalCollect

www.globalcollect.com

GlobalCollect Reviews

Updated January 14, 2015
Updated January 14, 2015
25 Reviews
2.6
25 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Thomas P. Staudt
18 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great Company, Great Co-Workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchant Services Manager in San Francisco, CA
    Current Employee - Merchant Services Manager in San Francisco, CA

    I have been working at GlobalCollect full-time (less than a year)

    Pros

    - Nice office in Financial District
    - Great Culture that is still evolving and improving
    - Lots of freedom
    - Great Benefits

    Cons

    Really I don't think there is anything off top of head. Sometimes the Time zone difference from our Flagship office in Holland can be a little brutal, but not too bad.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Flawed management. Company is a 'has been'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GlobalCollect full-time (more than 5 years)

    Pros

    Learn the in's and out's of the payment industry. Fantastic benefits. Until recently, some key employees were still in place with thorough understanding of the he payments world, and acted in the capacity of mentor.

    Cons

    Some great folks work here. However, management is an incompetent mess. Greedily crafting ways to not invest in GlobalCollect's people or infrastructure, but to fatten their own payouts. Anyone who is worth anything leaves.
    Don't join as a BDM if you have any expectation of earning commission.

    Advice to ManagementAdvice

    New owners need to revamp the company's image; what once was an inventive industry leader has turned into a circus act. I worked here a long time, but management that was put in place in the last 18 months is merely laughable.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Global denial

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development in San Francisco, CA
    Former Employee - Business Development in San Francisco, CA

    I worked at GlobalCollect full-time (more than 3 years)

    Pros

    The pay and some of the people.

    Cons

    Everything else. Lack of management and incredible dysfunctional behavior which is accepted as a normal cop orate culture.

    Advice to ManagementAdvice

    They would not take it, they have there big pay off from the recent buy from Ingenico. Watch as all the people who were rich prior to the buy out leave the company after firing a lot of former employees or putting you on plan to "motivate" you to work harder.. The offices are like a bad high school play cliques and all which if they spent half the time they do not working and plotting on growing business the company would triple their numbers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    Good benefits, Bad systems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GlobalCollect full-time

    Pros

    Benefits are good, lots of time off, good medical for family too. Some really smart people work here.

    Cons

    A complete logistical mess. No training, nobody knows whats going on with new products or roadmap, cant get answers to basic questions, your held accountable for goals that change from month to month, and you don't get guidance, you get scolded. like a child. This place is like mean girls, but with suits. avoid!

    Advice to ManagementAdvice

    Train your staff. Hold managers accountable for team performance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    An unfortunate series of missed opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GlobalCollect full-time (more than 3 years)

    Pros

    With rare exception, the team is made up of educated, energetic, interesting people. Seeing those people every day made going to work worthwhile.

    There may be some career opportunities for entry-level staff wishing to move to jobs with increased responsibility.

    Cons

    In my three years with Global Collect, I saw ongoing deterioration of morale directly attributable to senior management desperation and poor decision-making. Global Collect has been bought and sold several times over the past ten years, and with each sale the stakes are higher for the company owner. This creates tension and pressure radiating from the executive suite. Sadly, this pressure could be used to generate collaborative excitement over what's next for the company, but instead the culture is one of finger-pointing and blame, in which employees from top to bottom spend countless hours trying to protect themselves in a highly political atmosphere.

    There's a lot of talk about leadership, but senior management generally provides poor behavioral examples. There are no women on the executive team, and one of the most senior executives have been heard to refer to women on conference calls with diminuitives such as "honey" or "sweetheart." While discriminatory behavior is difficult to pinpoint, it is particularly challenging to root out when no one in senior management seems to care.

    Despite large investments in infrastructure, Global Collect's systems and processes remain antiquated or poorly executed. Employees bear the brunt of this dated or badly-planned architecture, as the simplest things can take forever to complete. This is most apparent in the regional offices, where time-zone and communication limitations can add days to a straightforward project. Even the most motivated employees get tired of pushing boulders up a hill, and they either give up on the job or look for another employer.

    Email is the primary communication tool, and its limitations are exacerbated by the fact that senior regional executives are located in remote home offices thousands of miles from the regional offices. Add to this the habit of punitive micromanaging, and you have a recipe for demotivation and disaster.

    I would not recommend taking a job at Global Collect at this time, especially if you are at mid-career level.

    Advice to ManagementAdvice

    A small company like Global Collect has the opportunity to show, not tell. Spending a fortune on employee surveys, process consultants, programs, and publications does not make a company great. Exceptional companies have leaders who walk the talk. Putting theory into practice requires action, and those in senior positions are most responsible for setting the tone, putting theory into practice, and values into daily behavior.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    disorganized fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchant Services Manager in San Francisco, CA
    Former Employee - Merchant Services Manager in San Francisco, CA

    I worked at GlobalCollect full-time (more than a year)

    Pros

    great group of really smart people in the US office with lots of autonomy to do what you think is right. Casual dress and awesome great boss

    Cons

    all major projects are on lockdown in headquarters (Amsterdam). Employees in Satellite offices dont get to be involved in big projects as much. tech team is difficult to work with at times.

    Advice to ManagementAdvice

    if a partner product does not work, dont sell it until it does.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Innovative twist on payments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA

    I have been working at GlobalCollect full-time (more than a year)

    Pros

    GlobalCollect provides a platform for constant inovation and learning. Is a leading provider in payments and allows employees to work with a diverse and intelligent group of colleagues worldwide. Lots of room for creativity and personal growth

    Cons

    Lots of competition in the payment space and established domestic players developing more into global payments.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Opportunity to learn and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at GlobalCollect full-time (more than 3 years)

    Pros

    GlobalCollect is a really interesting company. They're one of the oldest payment processors, and have some of the most expansive connections in the payment processing world. If you like figuring out puzzles, then you might like working at GlobalCollect - there are a number of legacy systems and processes, and though it's difficult to wrap your head around at first, there's a reason for everything. I always tell new hires at GlobalCollect that the position is what you make of it. If you sit around and just act reactively, you won't feel very engaged. However, the good thing about working here is that there's always something new, always room for improvement, and management that's supportive of the staff expanding their interests and skill sets. There is a lot of promotion from within, and there have been many, many people who move from one department to another as they become experts in their roles. This is a great place for getting a good understanding of many aspects of the industry. It's a start-up feel even though it's an established company, and it's definitely a global, growing business.

    Cons

    Sometimes it can be frustrating that it takes so long to get the specialized knowledge of the industry and the systems in place.

    Advice to ManagementAdvice

    Management should keep working on consolidating legacy systems to make the day-to-day easier.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Always more to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at GlobalCollect full-time (less than a year)

    Pros

    Great work environment! Wonderful team! The company is comprised of very interesting people from different areas of life. Very good work-life balance and approachable superiors.

    Cons

    A lot of pressure comes down on the support positions from sales. There is a delay in getting things done due to the time difference between headquarters and the San Francisco office.

    Advice to ManagementAdvice

    Keep on working to recognize the successes in the office and make sure that appropriate training is available.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Worst Career Move Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GlobalCollect full-time (more than a year)

    Pros

    Nothing. I honestly cannot think of one positive thing to say about this company.

    Cons

    Extremely disorganized. Corporate mission statement is completely unknown. Every team and every individual within a team has very much their own agenda often conflicting with other teams and individuals. Internal communication is a joke. Due to global time differences, most communication is through email. Language barriers and confusion regarding who is responsible for what means every time you get an email and need clarification or have additional questions, you must wait for the next business day to get a response. If your response simply creates more questions or the need for additional information, another day will pass. Some email chains go on for days to weeks at a time before resolution. This includes customer facing issues which often go for months at a time without resolution. Management is inept. Because there are no clear organizational charts, you may have three different bosses. You will have a GM in the country you work in, a VP in another country that is the head of your department, and then a Director in another country that your VP reports to. Don't assume these three people will speak to each other, but do expect for all three to give you three different objectives and sets of direction often polar opposites of each other. You will also be given projects only to discover days/weeks/months later that someone else in the company is working on the exact same thing. The SF office is just silly. There is no IT support and the answer always given for everything is "this office is new so we rely on everyone to treat it as a start up and step in wherever they can or figure it out on your own". The SF office has been operational for years! You're not a start up! There is no logical room for advancement and no one, including the CEO and anyone in management, seem to really care about the company's future. I've actually heard the CEO give the same speech in two different countries when he said that if you joined Global Collect for a long-term opportunity, you've made a mistake. What the heck? They only seem content on keeping this sinking ship operable until someone comes along and buys them. No one even knows who they are so if you think this will look good on a resume, it won't. If you interview, ask for interviews with your peers. Ask what happened to the person you're replacing and ask them how long that person was employed by them. You'll be surprised how short it is. The interview process was long and tedious including IQ and psych exams. If you're made an offer, no money negotiations. If you accept the offer, expect your first day to go like this: Here is your table, here is your laptop, sorry, no one knows how to access and change your voice mail so if you get a message, you'll have to listen to it on your laptop. Go. Oh, if you work in the US, you will also have two email accounts, but you probably won't know this until days/weeks/months after your hired because they'll forget to tell you. Instead you'll get escalated phone calls from management asking why you haven't responded to something when you never even knew the email existed. Outrageous.

    Advice to ManagementAdvice

    Learn to communicate, set clear objectives, and redefine the job descriptions of everyone in the company so only one person or one team handles a defined set of deliverables/operations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

GlobalCollect Photos

Work at GlobalCollect? Share Your Experiences

GlobalCollect

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.