GoDaddy Reviews

Updated April 11, 2015
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207 Employee Reviews

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  1. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales and Support in Tempe, AZ
    Former Employee - Inbound Sales and Support in Tempe, AZ

    I worked at GoDaddy full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Amazing place to work for people looking for a long term position you can grow into.

    Cons

    Upper management is very cliquey

  2. Good Pay & Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support and Sales Representative in Tempe, AZ
    Former Employee - Technical Support and Sales Representative in Tempe, AZ

    I worked at GoDaddy full-time (more than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The pay starts at $15 per hour (not many can compete with that) The benefits are fully paid from day one. Usually a few shifts to choose from. Great holiday party. People are pretty great. Good vibes.

    Cons

    Everyone works 1 weekend day, but that's common with most companies. Call center so it's back to back calls. Gets draining after a while. Not a fan of being a sales rep & tech support. those should be separate in my opinion. Training is okay. They teach you a little bit about the products. Hated the hosting calls. Nothing like that was taught in training. You kind of have to learn as you go.

  3. Helpful (5)

    Amazed I made it this long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Tech Support and Sales in Gilbert, AZ
    Current Employee - Inbound Tech Support and Sales in Gilbert, AZ

    I have been working at GoDaddy full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great benefits, 6 weeks time off (if you can get the time off approved), very liberal dress code, lots of opportunity for overtime,

    Cons

    Very sales focused through out the organization, lack of career development, lack of accountability for supervisors, the call center floor is dark, poor ventilated with no windows.

    Advice to Management

    look at improving the physical environments especially the Gilbert call center, start promoting a technology driven culture instead of a "used car sales" atmosphere

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  5. The best job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Phoenix, AZ
    Current Employee - Sales Representative in Phoenix, AZ

    I have been working at GoDaddy full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment for growth in many aspects, fair and equal opportunity to contribute and move up the ladder. AMAZING PAY, if you preform well (very sales driven). Laid back environment with FANTASTIC benefits.

    Cons

    Work facilities could use some improvement however they are currently working on getting that fixed by creating a new location.

    Advice to Management

    Keep up the good work.

    GoDaddy Response

    Aug 15, 2014Customer Care Talent Acquisition Director

    Thank you for the praise and we're glad that it's been an awesome experience for you. Having a great place to work is super important to us and we'll have that new location ready to go before you ... More

  6. Helpful (5)

    Decent experience. Just your average call center job/environment. Sales, sales, sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cdt in Gilbert, AZ
    Former Employee - Cdt in Gilbert, AZ

    I worked at GoDaddy full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You can make decent money in CDT but the bonuses are slowly but surely dwindled down over time. CDT is often referred as the golden handcuffs, as you take a huge pay cut to go into other departments. You can go into leadership but take a big hit in pay and the sups will not make as much as the best CDT reps. Health insurance is free, if you are single. Having a wife and kids- its not really any better then most companies. Bob Parsons founded the company and he put it on the map. He took really good care of his employees. KKR is the investment group who has a big stake in the company. The perks of the company are gradually chipped away. This is a sales job; you need to have that mindset starting here. You are paid fairly for the work you put in. The holiday parties are cool!

    Cons

    Some leadership is great and some not so much. This varies from department to department and who your supervisor is. The call centers are ran by a lot of condescending individuals who try to instill fear into their reps. The customer availability time was recently increased to 82%; you need to be aware of how much time you are off the phone as this will affect your paycheck. The company does not invest enough time (training) into the salesforce. The technology we use is subpar. The systems are slow and the hardware we use is not what one would expect from a technology company. The salesforce make the most revenue for the company and they are often treated the worst. Vacation time is based on availability ran by workforce. Needless to say, you have to request time off six months in advance if you ever want a Friday or Monday off. (This is relationship based, if you are in with the boys club you will get away with anything in the call center.) Over the last couple years the bonus structure is changing for the worse and seems to be trending in that direction as every other quarter there tends to be some perk or decrease in pay. In order to be successful at GoDaddy you have to "drink the kool-aid." Customer surveys need a better system as the wrong reps are punished, as they become the "fall guy" for another reps mistake. Promotions outside the call center are near impossible. Some senior managers genuinely care about the company and want to see change, unfortunately at this point their is a huge disparity with call center reps and salary employees regarding time off, micro management, team builders, work environment, and over all mentally and physically healthy environment. If you start in the call center you are pretty much stuck in it. You have to take a hug he pay cut to become a lead.

    Advice to Management

    Less micro managing.
    More training.
    Do team builders with your teams. Unless you are a supervisor or higher you can't have team builders- why? Why such an inequality?
    Focus more on quality. Numbers are important to any business but so is quality customer service.
    Train more reps to solve customer issues rather then pawning them off on the next rep in line.
    The autodialer shouldn't call the customer 16 times before being removed for a short period of time and then re-added after a few month time period.
    Take more time to train your reps and stop treating them like a number.

  7. Helpful (6)

    Current Employee in Customer Sales and Support. I have been here a year and a half.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Internet Sales and Service Consultant in Gilbert, AZ
    Current Employee - Internet Sales and Service Consultant in Gilbert, AZ

    I have been working at GoDaddy full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you enjoy being chained to your desk and on the phone 82% of every day (emailing customers counts against this), have no morals, go home feeling good about screwing not only your peers, but the customers over, and would put yourself in the same category as the slimiest used car salesman, then this is the place for you.

    Cons

    This job is very stressful. I leave the office exhausted daily. I left a good job to come to Godaddy under false pretenses. I was told it was a fun environment and I would make 20K more. It was a fun environment and I did make more for the first few weeks. Since they brought in new leadership to bring about the IPO things have gone downhill quickly. They have lowered our pay three times since I started. The last pay decrease we had a meeting with our director he praised us for having record sales numbers. In the next breath he told us that because we exceeded sales goals we also exceeded payroll budget because we are paid on commission. Instead of increasing payroll budget the decision was made to decrease our pay by 20%. When we brought up or concerns he said that the top reps will only miss out on $1K per paycheck and that he is OK with that. He said that those who do not like it can go find a different job that pays the same, inferring that we are not qualified. Well Tom, if godaddy hired you to push out all of your best people, the people that made godaddy what it is, and bring morale to the depths of despair, then you should get a raise sir. That is if the budget allows for it...

    Advice to Management

    Prepare yourselves for a bumpy ride. Morale is in the toilet and everyone that I talk to is looking for a new job. I wasted a year and a half trying to stick it out, hoping that things would go back to the way they were before when Parsons ran the place, but I can't wait any longer. I found that better job and my last day is tomorrow. I won't be the last good rep that is lost to greener pastures.

  8. Not a designers dream....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Website Designer in Gilbert, AZ
    Former Employee - Website Designer in Gilbert, AZ

    I worked at GoDaddy full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits, environment, food, and perks. Worked with some very talented developers and designers who inspired me everyday. There is definitely a light feeling at work and the days can go by fast because its so busy.

    Cons

    Although I have heard its changing, I was poorly under paid, and management was worthless. Often management is hired externally, when they need to hire from within. There is really no opportunity to grow or move up, and they are cutting all corners before IPO

    Advice to Management

    Get rid of Web site builder...... Do real web design, give credit to the behind the scenes people and not just they're management.

  9. Helpful (5)

    The home of "you won't get paid on that"!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support and Sales Representative in Tempe, AZ
    Former Employee - Technical Support and Sales Representative in Tempe, AZ

    I worked at GoDaddy full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Health insurance starts day one "ish".

    Cons

    They raised inbound call center staff pay from 13.75 to 15.00 an hour and then got rid of most commissions. I have said this since my first job ever "when an employer changes the pay plan the house ALWAYS wins.". The cheap food sucks. There is always one out of 14 metrics that stops you from even interviewing for the next rung on the ladder. They sell domains but do not pay on them!!! I sold $3,000 in domains in one day (ZERO commission on that) and my boss kept walking around smiling stating that it was a great tear booster. I would love to boost his tear count.

    Advice to Management

    You already put share holders ahead of employees and you have not even been approved to go public! Nice $600,000,000 loss over the last two years. Employees brought in $2,000,000,000 and management blew $2,600,000,000 over the past two years. Get rid of your FREE products since that is over 50% of your tech calls. Bring back proper commissions. "Well domains are cheap we should not have to pay on them." A one dollar domain at 15% commission would put .15 in an employees pocket and you blow 1.3 billion a year. I just want my $450 you cheapskates!

  10. Helpful (1)

    Pretty cool

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support & Sales in Scottsdale, AZ
    Current Employee - Technical Support & Sales in Scottsdale, AZ

    I have been working at GoDaddy full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of cool people, laid back environment

    Cons

    Huge emphasis on selling, kind of makes you feel bad If you aren't selling very well

    Advice to Management

    Don't act like jerks if you get asked questions

  11. Good job for the people, but otherwise it's highly stressful and too sales oriented. Either you fit in or you don't.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - In-bound Sales Representative in Mesa, AZ
    Former Employee - In-bound Sales Representative in Mesa, AZ

    I worked at GoDaddy full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good benefits, commission incentives, experience, training, and you meet a good group of friends who you can work with. They teach you a lot of stuff.

    Cons

    High turnover rates due to sales, unfair promotion-ladders, some discrimination, always new leaderships, managers can be unsupportive and they give you a lack of direction.

    Advice to Management

    Management should care more about their employers than numbers. Not enough truth.

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