Godiva Chocolatier Reviews

Former Employee – worked at Godiva Chocolatier part-time for more than a year

Pros – Flexibility, relaxed environment, Company discount

Cons – Hard selling tactics, no opportunity for advancement

Yes, I would recommend this company to a friend

Current Employee – been working at Godiva Chocolatier part-time for more than a year

Pros – Great employee discount (40%), great if you're a student with a busy schedule.

Cons – Meager pay (you work very few hours, and for very little). Heaven forbid a disgruntled customer file a complaint about you - you're written up. Favoritism (at my location, can't speak for all) and a lot of drama.

Advice to Senior Management – Put more thought into the hiring process, recognize hard work for what it is and stop rewarding boot-lickers.

No, I would not recommend this company to a friend

Former Employee – worked at Godiva Chocolatier full-time

Pros – Great product, easy to sell
employee discount program one of the best I've seen
great co-workers

Cons – working alone all day without breaks
micro management
unrealistic expectations
sampling program leads to snack break for most shoppers and mall employees

Advice to Senior Management – loosen up. You have a great product and wonderfully trained employees. Stop trying to manage all functions of the operations and let the store managers do the jobs they were hired to do.

Yes, I would recommend this company to a friend

Former Employee – worked at Godiva Chocolatier part-time for more than a year

Pros – -Chocolates
-Often a busy store so you can stay occupied
-Flexible hours

Can be fun, especially with a nice group of coworkers. Its fun to be able to recommend products, especially during the christmas season where you can help people find just the right gift.

It was pretty decent for a part time job for a student like I was. I wouldn't be too sure about going for full time though.

Cons – -High turnover rate, especially with management
-Stressful during holidays

Very high manager turnover rate, they tend to be unhappy with the company. During the last few months of my job we didn't even have a manager. Not much room for advancement for employees. No one short of the manager gets a full time schedule, but during holidays they squeeze out as many hours as possible from the part timers.

Yes, I would recommend this company to a friend

Former Employee – worked at Godiva Chocolatier full-time for more than a year

Pros – Discount on Chocolate and sales items

Cons – There is a new manager every year. No one gets promoted. Threats of writes ups are all the time.

Advice to Senior Management – Try not to fire a manager every year and maybe the store will perform better

Former Employee – worked at Godiva Chocolatier part-time for more than a year

Pros – -Customers are excellent, always excited and enthusiastic to be in the store for the experience.
-Great employee discount: 40%
-Relaxed job, very little physical labor. Perfect for someone who just wants to toil on their phone all day.

Cons – -Management refuses to listen to sales associates about customer complaints and leave associates and key holders alone to rectify poor management
-NEVER promote from within, they always seek an outside source for open positions so their is no career advancement opportunity
-Inconsistent rewards leading to irate customers.
-Outside of holidays, hours are hard to come by.
-Received our reviews almost 2 months after they were due with no explanations.
-I worked with some managers who would go on their lunch break only to return intoxicated from being at happy hour.
-Held my last paycheck with no viable justification

Advice to Senior Management – Clean house and start taking the suggestions of the actual people who make your company run.

No, I would not recommend this company to a friend

Current Employee – been working at Godiva Chocolatier part-time for less than a year

Pros – Learning about chocolate,fondue and sales.Great co workers too
Great for College students who live at home.

Cons – Low hours, only management get bonuses, very low wage, favoritism

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Godiva Chocolatier part-time for less than a year

Pros – 40% off discount
Laid-back when it comes to selling to customers
Dipping fruit is really fun
Variety of tasks

Cons – Management is incompetent and inconsistent, and always unapologetic for mistakes they've made. Everything is approached with a 'suck it' attitude.

You're liable to get yelled at over a mistake fixable in the time it takes to reprimand you
Hours are confusing and sometimes change at the last minute (and sometimes they don't tell you when they change your hours)

Low pay

District manager comes in and consistently tells you your store is a ****hole without telling you what he wants. Then he tells you you're doing a good job. Then he tells you you're fired.

AWFUL once a month Secret Shop program based on a points system. Despite the many tasks you have to complete behind the chocolate case (making shakes, dipping, clocking in and out to name a few), if a secret shopper comes in and you're behind it not helping a customer, it's an automatic -25 points.

Weird system when ringing up with a rewards card. 50% of the people who come in to get a free piece of chocolate also have to buy something, and the sales associate is punished if they don't.

I was seasonal with a possibility of staying, and I had to ask management three or four times, several days after my assigned end date, whether they were keeping me or not. They decided not to keep me, in favor of a quiet guy (if you're going to work at Godiva, you have to be outgoing) who was late several times, and not a very good dipper.

As far as customers go, nearly all of them are extremely entitled, demand extra samples, and sometimes take freshly dipped fruit off the drying mats and eat them, without asking or paying. Extremely frustrating.

Advice to Senior Management – If your store manager leaves, hire a new one ASAP and don't pile everything onto the Assistant Manager in a sink-or-swim fashion.
Stop being petty. It's a lot to ask, I know.

Former Employee – worked at Godiva Chocolatier part-time for more than 3 years

Pros – It really is the best chocolate there is, you will be spoiled for the rest of your life, no other chocolate will compare. Dipping strawberries and such is fun, I'm a creative type so opening the store was my favorite because of that.

Cons – It is pricey so prepare for grouchy customers. Also people coming in constantly who only want their monthly free piece with their Customer Rewards card will drive you absolutely nuts, as it hurts your numbers when you have so many transactions and so many of them simply refuse to buy anything (not that I can blame them persay).

Apart from being promoted fairly quickly from seasonal employee to a part of management (I worked very hard) I didn't see any examples of growing within the company. In my district there was some sketchy demoting and hiring new store managers and such in an attempt to make more money for the company which failed on their part. I just wouldn't feel secure in my job as a store manager even if I was making/exceeding sales goals, from what I saw them do to my store manager.

Also, perhaps just my district but their pay is not anything impressive. I was making $7.75 as a seasonal worker and then only $8.50 as a Key Holder and it really was a lot more responsibility. I'm making $10/hour at my new job which is essentially the same position and less stress, so there's that.

Oh! And the company decreased the employee discount while I worked there from 50% to 40% which just seems wrong to me. I know it's not a big decrease but it's significant and kind of a slap in the face to those of us who are working our butts off to make goals and make the company money and keep customers happy.

Advice to Senior Management – It would really help if you added a minimum purchase to those transactions where customers want their free piece, I feel like.

No, I would not recommend this company to a friend

Current Employee – been working at Godiva Chocolatier part-time

Pros – get to work with chocolate

Cons – min wage pay, okay for students

Advice to Senior Management – stick to the schedule

No, I would not recommend this company to a friend