Gogo Reviews

Updated August 19, 2014
Updated August 19, 2014
20 Reviews

2.9
20 Reviews
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Michael J. Small
10 Ratings

Employee Reviews

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  1.  

    Growing company

    Former Employee - Anonymous Employee  in  Itasca, IL
    Former Employee - Anonymous Employee in Itasca, IL

    I worked at Gogo as a contractor for less than a year

    Pros

    Innovative and growing company. Flexible and friendly.

    Cons

    The pains that come with growth in staffing, communication and resources.

    Advice to ManagementAdvice

    Keep communicating and listening to employees

  2. 1 person found this helpful  

    Caught in the Middle of Growing Pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gogo

    Pros

    The company is fantastic in terms of its products and services. The people are fantastic and there is a certain energy that comes from being in a creative environment. A lot is expected of you but if you can deal with fast paced then it's the perfect place to be.

    Cons

    The company just rolled out its new values (should have had that a long time ago) and they are actually kind of lame. They are things that any person who works in any company should be doing. There are not many benefits either. I mean the standard ones but not too many perks or other benefits. Benefits are done on paper. Really?!? A technology company and you don't have working technology. Internal processes like training, development, career progression, role clarity are almost non- existent. Lot's of talk but at the end of the day, actions don't show.

    Advice to ManagementAdvice

    Lead by example. Don't hold employees accountable for thing you are not accountable to. Invest in training and development. Not just for a few but for everyone. Don't tell people in their interviews that this is the best company to work for and talk about all the opportunities that just wont happen. It's a waste of peoples time who come to Gogo thinking it's a step up and after a while realizing in some regards it's a step back.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Major Opportunity Squandered by Short Sighted People Resting on Laurels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gogo full-time for more than a year

    Pros

    A lot of the people who work at Gogo are very smart and good at what they do. You'll learn a lot about what it means to work in a space where there are real constraints to work with. You'll also learn a lot about how the internet and cellular networks really function, which is cool. If the organization could get a huge breath of fresh air, innovation would thrive throughout the business.

    Cons

    Sadly, that level of innovation is not something the company is set up for. The culture is that of a seriously dysfunctional family. Leaders don't know how to lead, people take constructive criticism personally, and the average emotional intelligence is that of a ten year old child.

    Logic, reason and facts are rarely used to make decisions -- instead it's about what the person with the biggest title in the room wants.

    The company is a startup when that serves management -- such as when it's time to promote good people -- and a big company when it needs to say that, such as when it needs to represent itself as having rigorous technical requirements in place.

    Many teams have members who work upwards of 70 hours a week. If you're good at what you do, you will be piled onto, spending all of your days in meetings and none of your time producing actual work, making work life balance a joke.

    Advice to ManagementAdvice

    Train your people to be actual leaders (hire people who have the capability to) and promote and train from within. Look more critically at why things are the way they are, instead of just accepting tacit explanations. Clean out the parts of the organization where people are unwilling to admit that what's out there today needs to change.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Cutting edge accomplishments in slow-paced environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gogo as a contractor for more than a year

    Pros

    Gogo pays well, is wonderfully flexible, and the things you get to work on are deeply interesting. They are thisclose to being a top-five place to work in their class; it would take just a small cultural and philosophical shift. If that shift comes, flood the place with resumes.

    Cons

    The company is bogged down badly by an excess of stakeholders, a lack of role clarity, and odd internal priorities. The value is in process over product, and the processes themselves are broken. I root for Gogo to get it right.

    Advice to ManagementAdvice

    Streamline product approval processes by aggressively clarifying roles and approval authority at all levels.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    A great place to work if you like a fast paced, constantly changing, fast growth company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gogo full-time for more than 3 years

    Pros

    As a company, we get to do things no company has ever done before. Its pretty cool to be a part of. There are plenty of opportunities to grow a career if you are willing to work hard and make your own way.

    Cons

    Work/life balance can get tricky as the workload can be very heavy.
    The office is in Itasca (moving downtown in 2015!!)
    The company is growing very quickly (pro) and sometimes it takes a bit for the infrastructure to catch up (con)
    Middle management needs to improve their skills

    Advice to ManagementAdvice

    Invest heavily in current employees to develop them
    Work to make sure the company vision is clear

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Good Senior Leadership; Poor Mid-level Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gogo full-time for more than a year

    Pros

    Good senior leadership; Good vision
    Good pay; good benefits

    Cons

    Poor Middle management especially in IT Development; lack of ownership and accountability
    Projects are constantly late and unpredictable
    Long hours
    Very poor career growth opportunities in IT

    Advice to ManagementAdvice

    Get better leaders at mid-level management or at the least train existing ones to be better managers and better communicators

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical  in  Chicago, IL
    Current Employee - Technical in Chicago, IL

    I have been working at Gogo full-time

    Pros

    Company is ok to work for, good working atmosphere, talented people

    Cons

    Work too many hours, low bonus, low pay

    Advice to ManagementAdvice

    Trainning

  9.  

    Dynamic and challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager-Sales Operations  in  Itasca, IL
    Current Employee - Senior Manager-Sales Operations in Itasca, IL

    I have been working at Gogo full-time for more than 5 years

    Pros

    Gogo is the industry leader for inflight connectivity. The atmosphere is dynamic and interesting, this is driven by our evolving technology offerings. I have found my treatment here to be fair and the salary very good when compared to similiar companies. I'm a manager, but find that I have ready access to our leadership. Our CEO is very approachable and seems to be able to easily connect to the employees.

    Cons

    Gogo (Commercial) is still an immature comapany with a cutural that is still being developed. Some managers have been placed in positions that do not play to their strengths and this can cause some discourse. Our leadership has begun to recognize this and taken steps to change that.

    Advice to ManagementAdvice

    Better recognition of Gogo's "bench strength", especially on the aircraft side.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    In general, a good company to work for if you're willing to stay at the same level for a long time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gogo

    Pros

    Benefits, co-workers and annual bonus.

    Cons

    Little to no upward mobility (I.e. forget about career advancement)
    Senior Level Management hired externally

    Advice to ManagementAdvice

    Look for talented people from within your own ranks and reward them appropriately.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Don't waste your time, just gogo on out of there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PC Technician  in  Itasca, IL
    Former Employee - PC Technician in Itasca, IL

    I worked at Gogo as a contractor for less than a year

    Pros

    Clean work environment, good hours, some employees are friendly although employees associate with each other in cliques.

    Cons

    Average to below average compensation. Heavy workload. Department runs with a short staff. Not a good return on investment for the employee. Can find better work load / pay balance elsewhere.

    Advice to ManagementAdvice

    Don't BS people telling them they are going to be around longer than the agreed contract length, then hire separate permanent employees 2 weeks later for the same department. Its very two faced backstabbery. It sucked I took a pay cut to come work for you, but I am glad to be gone and have found a better return on investment of my work hours- elsewhere.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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