Gold's Gym Reviews

Updated October 31, 2014
Updated October 31, 2014
193 Reviews
3.1
193 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Aaron Watkins
32 Ratings

Review Highlights

Pros
  • free membership, could flex schedule with coworkers, wanted you to be customer service oriented (in 28 reviews)

  • Flexible schedule and satisfaction in helping others in health and wellness (in 11 reviews)


Cons
  • Being on your own even at close of business, low pay, not a lot of organization (in 15 reviews)

  • The upper management can be quite negative a lot of the time (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good team work between co-workers. Great opportunity for growth within the company and in the fitness industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gold's Gym full-time (more than 3 years)

    Pros

    Great work environment. Opportunity for growth within the company. Learning opportunities left and right with an overall focus on customer service.

    Cons

    Lack of consistency of policies and procedures over all other departments. Low pay for mngmt and overall in industry ,for all areas.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to work out, not to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer in Philadelphia, PA
    Current Employee - Trainer in Philadelphia, PA

    I have been working at Gold's Gym part-time (more than an year)

    Pros

    Great place to work out. Nice to be able to to work out right after getting of my shift. Good food selection and protein snacks available too.

    Cons

    Didn't get paid a lot of money.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    12 years of working various locations and states as both Personal Trainer, Front Desk Agent, I was happy here. Respected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gold's Gym full-time (more than 10 years)

    Pros

    Environment in Fitness, and your Team becomes Family. You all work hard together for a common result. A healthier America. While giving excellent customer service in all areas, Front Desk, Personal Training, Group Fitness, Sales, you all build each other up to succeed. Members stay, because they get the most and best service for a fair fee.

    Cons

    None. I was always happy to work here, no matter which state/city that I was hired.

    Advice to ManagementAdvice

    They have really stepped up Staff Training to provide excellent Customer Service and Member Retention. Great job.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Atlanta, GA
    Current Employee - Operations Manager in Atlanta, GA

    I have been working at Gold's Gym full-time (more than 5 years)

    Pros

    Great company to work for.

    Cons

    The pay is on the low end

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Has a good community.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeper in Grand Junction, Mesa, CO
    Former Employee - Housekeeper in Grand Junction, Mesa, CO

    I worked at Gold's Gym part-time (less than an year)

    Pros

    everything has its best stuff

    Cons

    time off because I am a student

    Advice to ManagementAdvice

    be more understanding

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Trainer in Murrieta, CA
    Current Employee - Personal Trainer in Murrieta, CA

    I have been working at Gold's Gym part-time (more than 3 years)

    Pros

    Fun environment to work in!

    Cons

    Need a better tracking system for personal training commission please.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Golds Gym Texas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate in Plano, TX
    Current Employee - Front Desk Associate in Plano, TX

    I have been working at Gold's Gym part-time (less than an year)

    Pros

    Free membership for employees and a fun place to work

    Cons

    1-3% towards 401K
    Lack of communication
    Benefits are hard to obtain

    Advice to ManagementAdvice

    Managers don't train well
    If you are sick and miss 3 shifts you have to provide a note from doctors

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Long hours average pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gold's Gym full-time (more than 5 years)

    Pros

    Fun fitness environment 50 to 60 per year, rewarding if you are motivated by the quick sale and small finically incentives.

    Cons

    Long hours no benefits. Didn't follow through on company policies with reviews or pay increases but want to hold employees to the policies that benefited ownership.

    Advice to ManagementAdvice

    Get on the same page and start what you finish.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Typical Big Box Gym

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer in Dallas, TX
    Former Employee - Personal Trainer in Dallas, TX

    I worked at Gold's Gym part-time (more than an year)

    Pros

    Flexible schedule, social interaction, satisfaction of potentially making an impact in people's lives.

    Cons

    Drama/Favoritism, early/late hours are common to meet session quotas, very little trainer/team support or development, trainer turnover, very hard to make more than $ 50000 a year, benefits are hard to get and maintain coverage.

    Advice to ManagementAdvice

    More energy needs to go into developing the training team, creating separation from competitiors, new client and current client retention strategies....the list goes on.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    1.5 out of 5. Low pay, high stress, lack of organization, micromanaging and treated like a slave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer in Los Angeles, CA
    Former Employee - Personal Trainer in Los Angeles, CA

    I worked at Gold's Gym part-time (less than an year)

    Pros

    +Free Gym Membership
    +Some nice coworkers
    +Clean Bathrooms

    Cons

    -If you are not a favorite, they will not help you get intros or any new clients. At all. Not a single one.
    -Which becomes a problem when they cut all your floor hours (time and minimum wage pay) to recruit new clients after the first two weeks.
    -Management is incredibly disorganized, which will put pressure on you to get things done at very short notice.
    -Sales manager is very fake. Great at being nice and fake to customers, but is rude towards coworkers and employees. Even yelled at people over the phone at another gym location.
    -Managers have been witness by employees and members yelling at each other. LOTS of ANGER AND FRUSTRATION going on.

    My advice: Work at a different gym. You'll get paid higher and get treated with at least some decency and respect.

    Advice to ManagementAdvice

    Become more organized and treat your employees as people, not your slaves. Being fake and only caring about your personal profit margins is not going to get you very far. There's a VERY HIGH TURNOVER rate at Gold's Gym for a reason. Another employee called it the "revolving door" concept. So many people coming in and immediately walking out. Create a better business plan because even though what you have may be profiting you, your employees walk away within the blink of an eye (witnessed it many times).

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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