Gold's Gym Reviews

Updated October 17, 2014
Updated October 17, 2014
189 Reviews
3.1
189 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Aaron Watkins
30 Ratings

Review Highlights

Pros
  • free membership, could flex schedule with coworkers, wanted you to be customer service oriented (in 28 reviews)

  • Flexible schedule and satisfaction in helping others in health and wellness (in 11 reviews)


Cons
  • Being on your own even at close of business, low pay, not a lot of organization (in 14 reviews)

  • The upper management can be quite negative a lot of the time (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was ok.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gold's Gym

    Pros

    Free membership and flexible schedule

    Cons

    Lack of communication and no backup from management

  2.  

    Money Hungry Company That Could Care Less About Employees orCustomers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kids Care Associate
    Former Employee - Kids Care Associate

    I worked at Gold's Gym part-time (more than an year)

    Pros

    creating relationships with members and their children
    free gym membership (but I never used it. Gym was filthy and the employees were rude. I PAID to go somewhere else)

    Cons

    Minimum wage was what all kid's care workers were paid (with the exception of the manager and night supervisor). Some ladies had been there up to 10 years without ONE raise. Proper materials like rubber gloves, Clorox wipes, and Lysol were often not provided. In Kid's Care we encountered lots of fecal matter, urine, blood, and vomit. We had to make do in ways that were inappropriate. Workers were encouraged to not tell parents if children were hurt during their time in Kids Care. There was no maximum capacity on the amount of children that could be dropped off at one time, and no set worker to child ratio.

    Advice to ManagementAdvice

    Keep up what you're doing now to save a buck here and there, and you'll be sure to have a law suit on your hands soon enough when someone gets seriously sick or hurt.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Worst Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Kid's Club Associate in San Antonio, TX
    Current Employee - Kid's Club Associate in San Antonio, TX

    I have been working at Gold's Gym part-time (more than an year)

    Pros

    Made great friends. As a college student, the schedule was flexible enough to fix around my two jobs.

    Cons

    My gym has high turn over rate because management blows and only focuses on making money. There is no motivation to "go above and beyond". No one cares about the employees, just the money.

    Advice to ManagementAdvice

    Listen and properly train employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    All about the bottom line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Gold's Gym full-time (more than an year)

    Pros

    Free gym membership. I met some good friends. That is about all I can think of. Lots of lip service to passion for fitness, customer service and core values.

    Cons

    Absolutely not employee friendly. Schedules give NO consideration given to employees' work/life balance. Everything is focused on the bottom line, and if you're not making goal, you are expected to work even more hours. Goals are not set realistically based on trends, but on some arbitrary budget that sometimes neglects to account for minor things like payroll for employees. Minimum expected work week for management is 50 hours. You can't take partial days off, it's all or nothing. Management is expected to work 9-7 M-F and not permitted to use PTO for doctor's appointments, instead you're required to use your lunch breaks or take the full day off for anything that lasts longer than three hours. All communication happens via conference calls and email. Micromanagement is the name of the game. You can't get the same answer from two people when an issue arises. You are told one policy, and when a member demands to talk to someone higher to dispute an issue, you direct them to corporate customer care, who then tells them something else, sending them back to the gym and making you look like you're lying to them. Members demand to talk to a manager, but you have no authority to issue a refund or offer concessions. You can request them, but most requests are denied. HR can't keep up with the responsibilities they have, yet they acquire more gyms, pulling resources from gyms that need them. There is no advance planning, especially when it comes to needing to cover or replace management, even with months of notice. Major changes happen with less than 12 hours notice for training and adjustments to be made.

    Advice to ManagementAdvice

    Care about your employees. You wonder why gyms have 80-100% turnover? Treat people like they matter. Pay them like they matter. Follow your core values. "Do the right thing." Evaluate the Core Values and determine exactly how you will actually follow them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    The range of people you meet and work with is unparalleled.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gold's Gym

    Pros

    Management is laid back. The staff is fun. The entire gym atmosphere is fun and enjoyable. GREAT group exercise program and kids club. You learn to talk to and deal with all types of people with different personality types.

    Cons

    The leadership overall is severely lacking. Too much of staff's personal lives on display. LOWEST pay in the industry in ALL areas (personal trainers, membership sales staff, and class instructors). Extreme lack of accountability among the staff.

    Advice to ManagementAdvice

    Leaders LEAD and the BEST leaders lead by example.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Low pay coupled with lack of empowerment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gold's Gym

    Pros

    free membership, could flex schedule with coworkers, wanted you to be customer service oriented

    Cons

    low pay and no benefits, virtually no training, management not open to suggestion for improvement

    Advice to ManagementAdvice

    empower employees to make it a better gym, focus on customer satisfaction before dollars

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Birmingham, AL
    Former Employee - Manager in Birmingham, AL

    I worked at Gold's Gym full-time (more than 3 years)

    Pros

    Often great staff to work with. Networking. Upward mobility.

    Cons

    Compensation vs Work performed. Consistency. Longevity (high turnover rate).

    Advice to ManagementAdvice

    n/a

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    It's a great Company to work for

    • Work/Life Balance
    Current Employee - Front Desk in Bowie, MD
    Current Employee - Front Desk in Bowie, MD

    I have been working at Gold's Gym full-time (less than an year)

    Pros

    The people are so amazing I love taking care of people needs and if I can make one person smile, WOW

    Cons

    Making a decision and making the right one

    Advice to ManagementAdvice

    Get people to work that care bout there Job

  10.  

    If the gym is your only thing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager of Personal Training Department in Tucson, AZ
    Former Employee - Manager of Personal Training Department in Tucson, AZ

    I worked at Gold's Gym full-time (more than 3 years)

    Pros

    You work at a gym, can wear gym shorts, and the job is easy. Helping people can be very rewarding

    Cons

    It is the most vapid, vacuous job on the planet. In between sessions with your clients where you talk about exercise, you will get incredibly stimulating talk about how much a member's bench is. Basically, if you require stimulation to enjoy and do your job, this is devoid of it. Good for a job, after 3 years or so it get incredibly old.

    Advice to ManagementAdvice

    Management is fine. Your basic gym guys. Pretty simple people

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Average job with mediocre management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Irving, TX
    Former Employee - Customer Service Representative in Irving, TX

    I worked at Gold's Gym full-time (less than an year)

    Pros

    Decent benefits. Decent pay. Decent hours. Corporate holds off-site appreciation parties. You don't have to have a checking account to be paid. Instead they give you a debit card that is loaded every pay period.

    Cons

    Training on the gym staff level needs to be more efficient. Customers always called in unaware of their membership benefits, contract details, and how they are able to cancel their memberships. Also their method of ach practices are a little shady.

    Advice to ManagementAdvice

    Allow your call center to go off script. Customers want to be treated like a person, not a number. The best customer service comes from someone who treats the customer with empathy.

    Neutral Outlook
    No opinion of CEO

Gold's Gym Photos

Gold's Gym Associates
Culinaria Festival
403 3rd st SW
gym

+ Add Photo

Work at Gold's Gym? Share Your Experiences

Gold's Gym

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.