GoldBelt Raven
2.6 of 5 7 reviews
www.goldbeltraven.com Reston, VA 150 to 499 Employees

GoldBelt Raven Reviews

Updated Mar 9, 2014

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2.6 7 reviews

                             
7 Employee Reviews
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Busy but very Redundant

ESD Tier I Agent (Current Employee)
San Antonio, TX

I have been working at GoldBelt Raven full-time for less than a year

Pros*Dont take work home
*You will have an active Secret Clearance
*Busy so day goes by quickly
*Very Micromanaged*

ConsThis position will get very redundant, this is a great stepping stone but I wouldn't recommend staying here to long because you will loose your true troubleshooting skills because the way they are designed. The job isnt true IT troubleshooting. Everything is refer to a knowledge base for an issue, and I would say that 90% of issues are things that happen regularly and there will be directions out there to step you through everything. The job is pretty easy 7-4pm, 1 hour lunch, and 2 15 min breaks. They use call metrics, and monitor your calls and give you random evaluations.
You cannot take any days off for you first 90 days so if you have children be cautious of that, also they only want you to take at most 4 vacation days a year.

Advice to Senior ManagementMake leadership, Leads and Assistant Leads do more work, and stop walking around micro managing. Perhaps top performers get some kind of encintive.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Not very honest with employees

Budget Analyst (Former Employee)
Frederick, MD

I worked at GoldBelt Raven full-time for less than a year

ProsIt was a job when the previous assignment ran out. Salary and benefits were good. If you go in with your eyes open that a position with them is to expand your resume and be aware that their positions are NOT for people looking for a career then this is the place for you. Don't expect any more than that.

ConsLeadership not very honest about opportunities for growth and development. A lot of down time the first few weeks while your security credentials are 're-verified'.

Advice to Senior ManagementThe management is doing their job - responding to the needs of the client. Keep up the good work.

Yes, I would recommend this company to a friend

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Get out

Any (Current Employee)
San Antonio, TX

I have been working at GoldBelt Raven full-time for more than 3 years

ProsGood for former military with no prior IT experience. Good for aquiring secuirty clearance. Good for vegetables. Can be good pay, depending entirely on when you are hired. Good environment for networking for the next job.

ConsInconsistant direction. Little opportunity for advancement. Advancement reduces job security. Frustrating work environment.

Advice to Senior ManagementDrop your personal agendas. Pick a policy and stick with it for more than a month. Your employees are people, like your wives and children, not machines.

No, I would not recommend this company to a friend

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Excellent contracting assignment

Anonymous Employee (Current Employee)
San Antonio, TX

I have been working at GoldBelt Raven

Pros- Good benefits
- Very competitive salaries
- Excellent Program Manager - Understands the business

Cons- No career development provided

Yes, I would recommend this company to a friend

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Its not too bad, but it could be better.

Tier I Agent (Current Employee)
San Antonio, TX

I have been working at GoldBelt Raven

ProsThe pay is decent for this economy and market, you will gain a lot of valuable IT experience. The benefits package and holidays off are great. The workplace is very busy so the day will go by quickly. The company will pay for IT certifications if needed after your 90 day probation period.

ConsSome of the leadership is not qualified, you have seasoned technicians who are still underpaid while office politics have boosted the careers of people who have only been working for goldbelt raven for less than six months. At the help desk we are a high volume center and we have a board that tracks all the calls, when everyone is on the phone and no agents are available the board turns red. Instead of the "Leads" helping out they walk around asking people to hurry up or they just stand there looking at the board. When you have 4-5 leads walking around bothering people or taking smoke breaks it can be quite annoying. Being a leader doesn't mean you stop working! Help the team out! These type of issues have brought the moral down at work in a big way lately.

Advice to Senior ManagementIt would be nice to see leadership get more involved in work instead of joking around all day. We could really use the extra help. I think accomplishments also need to be recognized, all of the promotions to leadership I have seen have been due to politics instead of work ethic. We need more qualified leadership, I have seen scenarios where the technicians have to train the leads, its just unacceptable.

Yes, I would recommend this company to a friend

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Upsetting

Anonymous Employee (Former Employee)

I worked at GoldBelt Raven

ProsThe only positive thing was to get experence under your belt

ConsThe amount of stress is not worth it for the pay

Advice to Senior ManagementNA

No, I would not recommend this company to a friend

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Leadership

Tier I Agent (Current Employee)

I have been working at GoldBelt Raven

ProsGreat Pay, Holidays Off, steady shifts, busy, day goes quickly

ConsThere is definitely some favoritism when it comes to promotions, not to mention it looks like there are some pretty hardcore office politics going on.

Advice to Senior Managementwatch the site lead, site lead seems to be nuzzled up too close to govt reps. worried site lead does not care for, nor will site lead protect tier 1 agents

No, I would not recommend this company to a friend

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