Golden 1 Credit Union

  www.golden1.com
  www.golden1.com

Golden 1 Credit Union Reviews

Updated August 10, 2014
Updated August 10, 2014
14 Reviews
2.9
14 Reviews
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Recommend to a friend
Approve of CEO
Golden 1 Credit Union President and CEO Donna Bland
Donna Bland
4 Ratings

Employee Reviews

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  1.  

    Not the greatest but not the worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA

    I worked at Golden 1 Credit Union full-time (more than 3 years)

    Pros

    Very laid back atmosphere in most departments. A lot of opportunity to learn and grow. They will work with you if you are having issues for the most part. They are not driven too heavily by sales or margins.

    Cons

    Mobility is blocked if you work in the call center, they want you to pretty much stay there.
    There systems are very antiquated, and a lot of their processes are not aligned with the modern business world.
    There is a lot of red tape and not a lot of communication or transparency between departments.
    Close minded to ideas that don't originate from within the company
    Most of the senior staff has been with this company so long that they have lost objectivity.

    Advice to ManagementAdvice

    Adapt to modern times, Listen to your employee's especially the one's who are from other organizations that are more successful than yours.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Call center constant micro managing and sales pressure in customer service

    • Culture & Values
    Former Employee - Member Service Representative in Rancho Cordova, CA
    Former Employee - Member Service Representative in Rancho Cordova, CA

    I worked at Golden 1 Credit Union full-time (more than an year)

    Pros

    Free coffee, hot chocolate, milk and cereal

    Cons

    Customer service is not the focus, sales are 90 percent of the job even though there is a sales dpt. you are not given credit for offering only sales that are referred and are closed or you will be on write up. Not enough training to do the job, just a bare minimum to get you by to get on the floor and sale.. High pressure company with no integrity it's only about making them a dollar. Truly not a credit union . It's a front

    Advice to ManagementAdvice

    Be honest in living the core values you pretend to stand behind . Stop being manipulating and sneaky and fully disclose rules regulations and policies just to have employees under your thumb with constantly walking employees into small rooms with folders to write them up. Treating adults like child robots . You honestly should be ashamed and I understand why the turnover is ridiculously high

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great culture and environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst (Lending) in Sacramento, CA
    Former Employee - Analyst (Lending) in Sacramento, CA

    I worked at Golden 1 Credit Union full-time (more than 10 years)

    Pros

    Great people. Lots of ideas to help keep internal morale high. Community work is a great cause. Senior management has set new lofty long-term goals which is good to see.

    Cons

    Due to security reasons, PC and network access is locked down. The tools needed to do the job are provided. In some cases, these tools are inadequate. You want to think outside the box for a creative solution...but you need approval for everything. Lack of financial incentive for employee involvement.

    Advice to ManagementAdvice

    It's good to see the vision for growth. I believe the CU will eventually reach those goals. Senior management would be doing themselves a favor if they peel back some of the bureaucratic layers and allow employees the flexibility to use what they need to not only get the job done but exceed the expectations. Throw in more financial incentives and you'll quickly find the innovators.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Do NOT work in Marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA

    I worked at Golden 1 Credit Union full-time (more than 3 years)

    Pros

    Overall culture of the company is OK, but the senior management has to go.

    Cons

    The Marketing Department at Golden 1 imploded after senior management took steps to ensure its death by hiring an advertising agency. The result was a HUGE number of people leaving, extreme mismanagement and a closed culture. This is a toxic environment that may not get better until a huge overhaul of management or the communications style of the managers occurs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Member Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative
    Current Employee - Member Service Representative

    I have been working at Golden 1 Credit Union part-time (more than an year)

    Pros

    They pay pretty fairly the lower level employees. Good benefits and incentives.

    Cons

    Depending on your location it can be difficult to meet your monthly goals.

    Recommends
    Positive Outlook
  7.  

    Inside The Golden 1 Credit Union

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Sales Manager in San Francisco, CA
    Current Employee - Branch Sales Manager in San Francisco, CA

    I have been working at Golden 1 Credit Union full-time (more than 3 years)

    Pros

    Competitive benefits and solid training at lower levels. Credit Union members are the best.

    Cons

    Very slow and outdates processes. High sales and marketing expectations in a very competitive region. Branch management salaries are low and not competitive. Unimpressive retention levels except in top positions. Too many ineffective and unnecessary middle managers.

    Advice to ManagementAdvice

    Make overall support for branch sales managers a priority.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Best Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA

    I worked at Golden 1 Credit Union full-time (more than 5 years)

    Pros

    Employee friendly company to work for. Nothing but good to say.

    Cons

    None I can think of.

    Advice to ManagementAdvice

    Keep up your great efforts!

    Recommends
    Positive Outlook
  9.  

    They are good but a little behind the times with processes.

    Current Employee - Branch Operations Manager in Oakland, CA
    Current Employee - Branch Operations Manager in Oakland, CA

    I have been working at Golden 1 Credit Union full-time (more than an year)

    Pros

    Good work/life balance. Low stress.

    Cons

    Small company; little room for advancement and/or mobility.

  10.  

    It's a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Member Service Representative II in San Francisco, CA
    Current Employee - Member Service Representative II in San Francisco, CA

    I have been working at Golden 1 Credit Union

    Pros

    It's better to work for a credit union because of the non-stress environment they provide to you. Great hours, compensation and environment.

    Cons

    Some of the goals from other slow branches are high.

    Recommends
    Approves of CEO
  11. 1 person found this helpful  

    Great place to work but no loyalty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Manager in Sacramento, CA
    Current Employee - Sales Manager in Sacramento, CA

    I have been working at Golden 1 Credit Union

    Pros

    The People you work with are great.

    Cons

    Management changes directions and then takes forever to put in motion. Big Ship moves slow.

    Advice to ManagementAdvice

    Don't trust Senior Management. Teresa Halleck is no longer there and they promote the CFO Donna Bland and she needs to know who to listen too before she makes decisions.

    Recommends
    No opinion of CEO

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