Golden 1 Credit Union

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Golden 1 Credit Union Reviews

Updated February 19, 2015
Updated February 19, 2015
18 Reviews
2.9
18 Reviews
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Golden 1 Credit Union President and CEO Donna Bland
Donna Bland
6 Ratings

Employee Reviews

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  1.  

    Great company to work for!!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Golden 1 Credit Union full-time (more than 10 years)

    Pros

    Excellent benefits package, and care about their members.

    Cons

    Possibly hire more employees to assist constant member growth

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Member service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Golden 1 Credit Union

    Pros

    Good pay and coworkers

    Cons

    Management needs to have more realistic expectations

    Recommends
  3.  

    Woefully nonprogressive workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Golden 1 Credit Union

    Pros

    It's-Its in the vending machine.

    Cons

    When you enter Golden 1 headquarters, you regress to a bygone era where days are governed by a rigid—and stifling—workplace hierarchy that snuffs out good ideas. You will be subjected to micromanagement, outdated recruiting and retention methods, irresponsible policies on employee health and welfare, and physical works spaces that spread germs and fear and hamper productivity.

    In my professional career I have primarily worked for employers that recruited and valued smart, capable and willing employees. When it came to creating a product, titles didn’t really matter much in the end. All employees on a team were encouraged to bring their ideas to the table and all ideas were met with similar if not equal consideration. But, that’s what's missing at Golden 1: trust. It's missing from the top down. Heck, employees can’t even be trusted to wash their hands in the employee restrooms; they must be reminded to do so by a robotic voice that’s synced with the opening of the restroom door. Sometimes, if you’re unlucky, you’ll hear the reminder three, four, even five times before you’ve finished your bathroom business!

    What you do not encounter at Golden 1: the free flow of ideas and conversations between the individuals who are most responsible for executing the ideas. Those conversations happen clandestinely between other people in other meetings. By the time a “concept” trickles down to the team directly responsible for executing it, it’s so poorly understood and translated (and translated differently depending on who you talk to) that it is all but doomed to fail. Nevertheless, be expected to intuit correctly what it is the “client” wants. Oh, wait, nobody knows who the client is at Golden 1. It's a term that is understood in most companies that serve clients, but it's a very vague concept at Golden 1.

    Creatives: Stay away. This is not a place to stretch and utilize your creative talents.

    Finally, I need to talk about the potlucks. The place is fixated on them. Expect to receive an all-staff email about best practices during flu season followed by an email strongly encouraging employees to participate in the next potluck. And binge eating contests (really, there are timed contests to see who can shovel down the most food) followed by “biggest loser” challenges? Good grief. Irresponsible, unhealthy and laughably out of sync with the times.

    Bizarre and woefully unprogressive atmosphere that runs on fearful energy. Avoid.

    Doesn't Recommend
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  5.  

    Great for entry level, not great environment for managers and up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Golden 1 Credit Union (more than 3 years)

    Pros

    Entry level employees can access a lot of training and lateral opportunities.

    Cons

    The culture is pretty toxic. People operate based on fear. Expectations are often unrealistic and any mistake or oversight is not tolerated. Lots of turnover.

    Advice to ManagementAdvice

    It would be great to get some new leadership and change the culture to match what they try to present to the credit union members.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Not the greatest but not the worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA

    I worked at Golden 1 Credit Union full-time (more than 3 years)

    Pros

    Very laid back atmosphere in most departments. A lot of opportunity to learn and grow. They will work with you if you are having issues for the most part. They are not driven too heavily by sales or margins.

    Cons

    Mobility is blocked if you work in the call center, they want you to pretty much stay there.
    There systems are very antiquated, and a lot of their processes are not aligned with the modern business world.
    There is a lot of red tape and not a lot of communication or transparency between departments.
    Close minded to ideas that don't originate from within the company
    Most of the senior staff has been with this company so long that they have lost objectivity.

    Advice to ManagementAdvice

    Adapt to modern times, Listen to your employee's especially the one's who are from other organizations that are more successful than yours.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Call center constant micro managing and sales pressure in customer service

    • Culture & Values
    Former Employee - Member Service Representative in Rancho Cordova, CA
    Former Employee - Member Service Representative in Rancho Cordova, CA

    I worked at Golden 1 Credit Union full-time (more than a year)

    Pros

    Free coffee, hot chocolate, milk and cereal

    Cons

    Customer service is not the focus, sales are 90 percent of the job even though there is a sales dpt. you are not given credit for offering only sales that are referred and are closed or you will be on write up. Not enough training to do the job, just a bare minimum to get you by to get on the floor and sale.. High pressure company with no integrity it's only about making them a dollar. Truly not a credit union . It's a front

    Advice to ManagementAdvice

    Be honest in living the core values you pretend to stand behind . Stop being manipulating and sneaky and fully disclose rules regulations and policies just to have employees under your thumb with constantly walking employees into small rooms with folders to write them up. Treating adults like child robots . You honestly should be ashamed and I understand why the turnover is ridiculously high

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great culture and environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst (Lending) in Sacramento, CA
    Former Employee - Analyst (Lending) in Sacramento, CA

    I worked at Golden 1 Credit Union full-time (more than 10 years)

    Pros

    Great people. Lots of ideas to help keep internal morale high. Community work is a great cause. Senior management has set new lofty long-term goals which is good to see.

    Cons

    Due to security reasons, PC and network access is locked down. The tools needed to do the job are provided. In some cases, these tools are inadequate. You want to think outside the box for a creative solution...but you need approval for everything. Lack of financial incentive for employee involvement.

    Advice to ManagementAdvice

    It's good to see the vision for growth. I believe the CU will eventually reach those goals. Senior management would be doing themselves a favor if they peel back some of the bureaucratic layers and allow employees the flexibility to use what they need to not only get the job done but exceed the expectations. Throw in more financial incentives and you'll quickly find the innovators.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Do NOT work in Marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA

    I worked at Golden 1 Credit Union full-time (more than 3 years)

    Pros

    Overall culture of the company is OK, but the senior management has to go.

    Cons

    The Marketing Department at Golden 1 imploded after senior management took steps to ensure its death by hiring an advertising agency. The result was a HUGE number of people leaving, extreme mismanagement and a closed culture. This is a toxic environment that may not get better until a huge overhaul of management or the communications style of the managers occurs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Member Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative
    Current Employee - Member Service Representative

    I have been working at Golden 1 Credit Union part-time (more than a year)

    Pros

    They pay pretty fairly the lower level employees. Good benefits and incentives.

    Cons

    Depending on your location it can be difficult to meet your monthly goals.

    Recommends
    Positive Outlook
  11. 1 person found this helpful  

    Inside The Golden 1 Credit Union

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Sales Manager in San Francisco, CA
    Current Employee - Branch Sales Manager in San Francisco, CA

    I have been working at Golden 1 Credit Union full-time (more than 3 years)

    Pros

    Competitive benefits and solid training at lower levels. Credit Union members are the best.

    Cons

    Very slow and outdates processes. High sales and marketing expectations in a very competitive region. Branch management salaries are low and not competitive. Unimpressive retention levels except in top positions. Too many ineffective and unnecessary middle managers.

    Advice to ManagementAdvice

    Make overall support for branch sales managers a priority.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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