Goodwill

  www.goodwill.org
  www.goodwill.org

Goodwill Reviews in Chicago, IL

Updated November 2, 2014
Updated November 2, 2014
652 Reviews
3.0
652 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Goodwill President and CEO Jim Gibbons
Jim Gibbons
164 Ratings

Review Highlights

Pros
  • You know you are doing good work by helping people with disabilities find work through training (in 27 reviews)

  • Easy to work around schedule providing good work/life balance (in 11 reviews)


Cons
  • They did not practice what they were preaching (they is upper management) (in 37 reviews)

  • CEO's make six figures with bonuses while majority of employees are paid minimum wage or below (in 26 reviews)

More Highlights

19 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Excellent Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor Intern in Chicago, IL
    Current Employee - Supervisor Intern in Chicago, IL

    I have been working at Goodwill as an intern (less than an year)

    Pros

    Great way to give back to the community and help people in need.

    Cons

    The Customers are awesome... no complaints here.

    Advice to ManagementAdvice

    Management is very friendly, helpful, and understanding.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Corrupt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in Joliet, IL
    Former Employee - Sales Associate/Cashier in Joliet, IL

    I worked at Goodwill part-time (less than an year)

    Pros

    Gain knowledge on how to be a cashier .

    Cons

    It was a zoo. Children would beat eat other with the loose toys and the parents would become upset when any employee would ask them to stop. Management was equivalent to the Nazi party. Employees would be yelled at for laughing or talking while working, it really created a hostile environment.

    Advice to ManagementAdvice

    laughing and creating a positive environment will make people want to buy more things. if the customer feels uncomfortable then so will their wallet,

    Doesn't Recommend
    Positive Outlook
  3.  

    Like the company but not like any other retail experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Naperville, IL
    Current Employee - Operations Manager in Naperville, IL

    I have been working at Goodwill full-time (more than an year)

    Pros

    work/life balance is good
    pay is good comparable to big box retailers pay
    MOST of upper management are nice

    Cons

    Dealing with donated/used goods can be gross
    customer base is not the classiest people and they make you get a negative felling about mankind sometimes

    Advice to ManagementAdvice

    Do not change your training... best I have ever seen!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Customer Service Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager in Chicago, IL
    Former Employee - Customer Service Manager in Chicago, IL

    I worked at Goodwill full-time (more than 3 years)

    Pros

    Great company to work for that makes a difference in the community.

    Cons

    Need a better work/life balance at times.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Desperate last resort

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Donation Attendant in Arlington Heights, IL
    Current Employee - Donation Attendant in Arlington Heights, IL

    I have been working at Goodwill part-time (less than an year)

    Pros

    Not gonna lie, but the bosses are mostly amazing, the head manager does keep her temper. It maybe okay as a High School student's first job but other than that, it is an "okay" job.

    Cons

    Hours are very flexible, other parts of management are not really the most fair. They can schedule you for full time for the entire year and still call you part time. Often during the other three seasons other than summer that you will get scheduled the morning shift due to its high student to adults ratios.

    Advice to ManagementAdvice

    Keep a level enforcement of the law, if you curve it then curve it so that all of the management will approve of the same technique.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Goodwill was a great work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Property Service Tech in Chicago, IL
    Former Employee - Property Service Tech in Chicago, IL

    I worked at Goodwill part-time (less than an year)

    Pros

    You get free training and they'll help you get to work and gaurantee a temp job

    Cons

    The temp work is short you have to starting looking for another job immediately

    Advice to ManagementAdvice

    Try to keep more people long term instead of all temp jobs

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Organized Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Specialist in Portage, IN
    Former Employee - Stock Specialist in Portage, IN

    I worked at Goodwill part-time (more than an year)

    Pros

    Very green company. They salvage everything to get recycled for money. Many opportunities to move up. Discounts vary between regions. It's nice to get an eye on things first before customers get to them. However, you cannot touch anything until you are off the clock before or after your shift.

    Cons

    I wish the company came together as one instead of being split into regions.

    Advice to ManagementAdvice

    Think of Millennials and remodel all stores.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Goodwill a profit organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Great Lakes, IL
    Current Employee - Anonymous Employee in Great Lakes, IL

    I have been working at Goodwill full-time (more than 8 years)

    Pros

    Very few other than meeting some wonderful co workers

    Cons

    Company does not follow their mission statement. Goodwill Great Lakes the worse. Unless you are ex military or you have a disability that they can display with pats on their backs you are first to go.

    Advice to ManagementAdvice

    Government needs to take a closer look at Goodwill, especially upper management, unfair practices and definetly they are not non profit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Just a Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Goodwill full-time (more than 3 years)

    Pros

    - Day goes by quickly
    - Different and interesting inventory daily
    - Various tasks depending on the needs for the day
    - Great co-workers

    Cons

    - Constantly understaffed. Extremely stressful and physically demanding job.
    - Very rude customers
    - Management is more concerned with getting bonuses and promotions than developing their own staff and recognizing existing talent
    - Upper management putting policies and practices into place that make no sense for our operations and make daily tasks much harder

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    I wouldn't recommend this job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Round Lake Beach, IL
    Former Employee - Retail Sales Associate in Round Lake Beach, IL

    I worked at Goodwill part-time (less than an year)

    Pros

    Great place to get your foot in the door with retail.

    Cons

    Safety is an issue as donations are sorted within the building and can carry some nasty surprises such as syringes, full cat litter boxes, mice, and other unwanted things.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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