Goodwill Reviews

Updated September 26, 2014
Updated September 26, 2014
621 Reviews
2.9
621 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Goodwill President and CEO Jim Gibbons
Jim Gibbons
158 Ratings

Review Highlights

Pros
  • The stated intent of helping people who can not do for themselves as the rest of take for granted (in 26 reviews)

  • Easy to work around schedule providing good work/life balance (in 11 reviews)


Cons
  • They did not practice what they were preaching (they is upper management) (in 37 reviews)

  • CEO's make six figures with bonuses while majority of employees are paid minimum wage or below (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    One of A kind!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Custodial and Maintenance Apprentice  in  Cordelia, CA
    Former Employee - Custodial and Maintenance Apprentice in Cordelia, CA

    I worked at Goodwill full-time for less than a year

    Pros

    Improved work ethic
    Overtime if needed
    Most salaried staff is easy to work with
    Excellent job training

    Cons

    Management in my opinion was to dependent on the monthly bonus
    Not all in store policies were explained thouroughly

    Advice to ManagementAdvice

    Stick to the mission statement please!!

    Doesn't Recommend
  2.  

    goodwill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Volunteer  in  Dover, DE
    Former Employee - Volunteer in Dover, DE

    I worked at Goodwill as an intern for less than a year

    Pros

    fun. easy.they trust that you are getting your work done.

    Cons

    long hour, not much direction

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    The Goodwill Mission is noble in it's goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Goodwill full-time for more than 8 years

    Pros

    Goodwill has such possiblities. The community loves the organisation and has existed for nearly 100 years in San Francisco. If you enjoy working with a group of dedicated and diverse people striving to do go you may be a fit.

    Cons

    Does not pay equal to market. Poor business planning

    Advice to ManagementAdvice

    The mangagement is entrenched in survival rather than growth.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Outstanding place to work!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill

    Pros

    Great leadership
    Strong focus on best practices
    Genuine focus on the mission
    Great growth

    Cons

    Multiple business lines... Business is complex

    Advice to ManagementAdvice

    Keep doing what you are doing!

  6.  

    Overall a great company and great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Goodwill

    Pros

    People really care about the mission of enabling others to gain work skills and improve their lives. A hand up not a hand out.

    Most of the staff are very friendly and knowledgeable. Employees care about one another.

    Very good leadership training.

    Cons

    It is a nonprofit so money is almost always tight.
    It is a family operated business, which can lead to concerns about politics / lack of open and honest communication. Some of it is real and some of it is staff being paranoid. Bit perception is reality...

    Advice to ManagementAdvice

    Over-communicate!
    Allow managers time to do the management aspects of their job.

  7. 1 person found this helpful  

    Great company--not so great as a long-term career option

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail/Sales Associate  in  Phoenix, AZ
    Current Employee - Retail/Sales Associate in Phoenix, AZ

    I have been working at Goodwill part-time for less than a year

    Pros

    The company has good morals and values their employees. Coworkers are friendly and seem happy to be there. Management is approachable and understanding. Both the employees and customers are extremely diverse; you get to see people from all walks of life here. Their mission--to put people to work--is clearly very successful.

    Cons

    The pay is very low and there are hardly any benefits, especially if you're a part-time employee. It's often understaffed. You're expected to do a lot for not a lot of compensation. In addition, you AND your family and friends are not allowed to shop at the store you work at. There's also not much opportunity for advancement.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Fun and even more fun but be prepared to work very hard!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill

    Pros

    Cool finds all the time, fun/interesting customers and coworkers. Super fast paced and you will never have a dull moment!

    Cons

    The store is constantly a mess. Cleaning up discusting messes (feces, urine,vomit) just to name a couple! Theft is a huge issue that can be frustrating at times. Merchandise has to be on the sales floor for at least a week before you're allowed to purchase it.

    Advice to ManagementAdvice

    Communicate communicate communicate!

  9. 1 person found this helpful  

    Goodwill is great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Horizon Program  in  Little Rock, AR
    Current Employee - Horizon Program in Little Rock, AR

    I have been working at Goodwill part-time for less than a year

    Pros

    The fun people and opportunities and benefits.

    Cons

    I don't get paid over $8.00

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    team

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill

    Pros

    Fun, fun, fun, fun, fun

    Cons

    have to work weekends which is a bummer

  11.  

    Goodwill provided a great opportunity to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management  in  North Atlanta, GA
    Former Employee - Management in North Atlanta, GA

    I worked at Goodwill full-time for more than 5 years

    Pros

    Great learning experience while working in a fun culture.

    Cons

    AS time went on Senior managements goals became unrealistic. They did not practice what they were preaching (they is upper management). Organization became to focused on the money.

    Advice to ManagementAdvice

    Buckle down on what was built. The company is expanding beyond its means and wants to blame those for its own undoings. Focus on the now.

    Doesn't Recommend
    Neutral Outlook

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