Goodwill
3.0 of 5 448 reviews
www.goodwill.org Rockville, MD 50 to 149 Employees

Goodwill Reviews

Updated Apr 17, 2014
All Employees Current Employees Only

3.0 448 reviews

                             

72% Approve of the CEO

Goodwill President and CEO Jim Gibbons

Jim Gibbons

(100 ratings)

50% of employees recommend this company to a friend
448 Employee Reviews
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Review Highlights

Pros:
  • "Goodwill is awesome helping people in the community with disablities by offering them work"
    in 20 reviews
  • "great people, great clients, doing good for the community"
    in 14 reviews
Cons:
  • "Upper management has lost touch with the retail stores"
    in 23 reviews
  • "Same thing happens if you have been there long enough to make more than minimum wage"
    in 19 reviews
  • Show more review highlights

Reviews

  • Approves of CEO

 

I have had a positive experience with Goodwill

Anonymous Employee (Former Employee)

I worked at Goodwill

ProsGood leadership and a good place to work

ConsPay needs to go up

Advice to Senior ManagementTrust in line staff

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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rewarding work

Sales Associate (Current Employee)
Gainesville, FL

I have been working at Goodwill part-time for less than a year

ProsRewards if reach sale goals, always work to be done, fun workers

Consrules change, not very organized , constant employee change

Advice to Senior ManagementShould Become more modern try to appeal to not just older generation the stores are so boring usually with white walls and white floors

Yes, I would recommend this company to a friend

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doing good and growing

Anonymous Employee (Current Employee)

I have been working at Goodwill full-time for more than a year

ProsA medium size organization with room to grow both within your position and room for promotion. One feels that you are doing good works in the community even if you are not on the front lines of mission services.

ConsGoodwill is a international organization split into districts. Each district is run as an individual organization. Each district does things a little bit differently in their communities. Thus, there isn't a unified, nationwide understanding of what Goodwill does.

Advice to Senior ManagementLearn from your history, learn from other Goodwill districts and learn from other similar for-profit organizations.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great company

Manager (Current Employee)
Austin, TX

I have been working at Goodwill full-time for more than 5 years

ProsGratitude by helping others be successful

ConsGrowing really fast to keep up with job demand

Advice to Senior ManagementEnjoy what you do, and respect employees

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Work was awesome, managers were not.

Cashier (Former Employee)
Rincon, GA

I worked at Goodwill part-time for more than a year

ProsCo-workers, paid travel, bi-weekly pay

Consmanagement, zero flexibility, few hours, no room for growth

Advice to Senior Managementlearn to respect your employees

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Positive, caring, very helpful

Client for Employment Consultants (Current Employee)
Vero Beach, FL

I have been working at Goodwill part-time for less than a year

ProsI joined for the ticket to work program and received valuable training, interview tips and help and one on one resume assistance and support to find employment.

Consneed computer room for onsite job searches

Advice to Senior ManagementIt would be nice to have a separate computer room for job seekers with an employment specialist on duty.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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A wonderful, caring environment for staff and clients.

Employment Counselor (Current Employee)
Johnstown, PA

I have been working at Goodwill full-time for more than a year

ProsI have been mentored by older staff members and offered additional opportunities to gain knowledge and experience. Working with clients to help them take steps to independence is very rewarding.

ConsWe're a bit chronically understaffed and overworked. We never turn away clients in need, but it's hard for us to hire new people it seems.

– I'm optimistic about the outlook for this company

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Decent job, wouldn't want to make a career out of it

Anonymous Employee (Current Employee)
Eau Claire, WI

I have been working at Goodwill part-time for more than 3 years

ProsThe work atmosphere is laid-back and team oriented. Knowing that you are both directly and indirectly helping the community is a plus.

ConsThere is a high turn-over rate for both leadership positions and the lower positions. There is also a lack of adequate job training, the "team leaders" sometimes have little to no knowledge in their designated departments, I think the "laid-back atmosphere" relates to this.

Yes, I would recommend this company to a friend

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Awesome

Anonymous Employee (Former Employee)

I worked at Goodwill part-time

Prosgreat people, great clients, doing good for the community

Consnone that i can think of at this time

Advice to Senior Managementkeep on keeping on

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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I thoroughly enjoyed my experience at Goodwill as I was able to stay engaged during my entire shift.

Material Handler (Former Employee)
Port Orchard, WA

I worked at Goodwill full-time for less than a year

ProsI was helped along the way by co-workers who were thoughtful and courteous.

ConsThe fast pace of the business was challenging yet thoroughly enjoyable.

Advice to Senior ManagementIt would be helpful if management was somewhat able to tailor the scheduled work shifts to the employees availability.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Goodwill reviews and ratings — including employee satisfaction and approval rating for Goodwill CEO Jim Gibbons. All 448 reviews posted anonymously by Goodwill employees.