Goodwill Reviews

Updated April 19, 2015
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3.0
873 Reviews
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Recommend to a friend
Approve of CEO
Goodwill President and CEO Jim Gibbons
Jim Gibbons
221 Ratings

Pros
  • You know you are doing good work by helping people with disabilities find work through training (in 28 reviews)

  • Easy to work around schedule providing good work/life balance (in 12 reviews)

Cons
  • Sometimes it has been hard to communicate with upper management with onongoing issues (in 41 reviews)

  • CEO's make six figures with bonuses while majority of employees are paid minimum wage or below (in 27 reviews)

More Pros and Cons

Employee Reviews

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  1. Retail

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill full-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very good DM and store associates. A real team spirit on the retail side. Friendly people on the plant side.

    Cons

    on the weeks you work Sunday (1-5) you will have to work another day and put in 4 hours, so on that week you only get one full day off. Even though you are only working four hours, you can not go off for the day!

  2. fulfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Goodwill part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great teamwork, excellent communication, good service; cared about employees and their advancements as well as good causes for the community

    Cons

    struggle for hours, particularly at smaller stores; smaller stores would have higher turnover of merchandise, putting new things out and then getting rid of them to make room a few days later

    Advice to Management

    with smaller stores, decrease production numbers so customers actually have a chance to shop all the donations for a while

  3. Good job to get experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate
    Current Employee - Store Associate

    I have been working at Goodwill part-time (less than a year)

    Recommends
    Recommends

    Pros

    Easy money, the job is not difficult. You get a lot of experience as they cross train you ( by the way, the cash register training is great). Nice people to work with ,both managers and co-workers. Flexible schedule.

    Cons

    Not much room for advancement, no raises even if you do an excellent job and if you get a raise after a very long time it is very small.

    Advice to Management

    You should give a salary raise to people who deserve it.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Store Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Goodwill

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good people, fun job, nice management. lots of neat stuff to look at everyday, mostly pleasant customers, good chances for advancement.

    Cons

    none, i really enjoyed working there. the pay isnt the best but its a great place to get started and you can work yourself up but you might have to change locations.

    Advice to Management

    Keep up the great work

  6. Great opportunity to make a little money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Los Angeles, CA
    Former Employee - Retail Sales Associate in Los Angeles, CA

    I worked at Goodwill full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Treats employees with respect and makes them feel like they are contributing to society.

    Cons

    Hours and schedule constantly change.

    Advice to Management

    To give the most hours to people who work hard not to people who don't deserve it.

  7. Very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Computer Manufacturer in Orlando, FL
    Current Employee - Computer Manufacturer in Orlando, FL

    I have been working at Goodwill part-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    A lot of breaks, good personalities, no pressure

    Cons

    Some times hard to contact management by phone

    Advice to Management

    Get more than one person in charge.

  8. Goodwill...a solid career investment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Goodwill part-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The atmosphere is amazing, and friendly. The commitment to help the less fortunate with basic needs with clothes and household items.

    Cons

    none...there is nothing bad I can say about Goodwill.

    Advice to Management

    there is nothing I can say I would want changed with Goodwill and all they provide.

  9. Not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Palatka, FL
    Current Employee - Sales Associate in Palatka, FL

    I have been working at Goodwill full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendliness of coworkers. In store managers try very hard to make the workplace as pleasant as possible. Respectful assistant managers.

    Cons

    When something goes wrong they are quick to place blame on employees and all the management team needs to get a backbone.

  10. Program Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Coordinator in San Jose, CA
    Former Employee - Program Coordinator in San Jose, CA

    I worked at Goodwill full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good Working Hours; Monday through Friday

    Cons

    No Initial Reviews; No 1 year / 2 years / 3 years

    Advice to Management

    Better Communication

  11. General Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Goodwill full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    General Mgr given the ability to decide what items from donation center to place in retail centers for sale to the public

    Cons

    too many manager meetings and expectations to drive hundreds of miles for meetings and wait 6-8 weeks for mileage reimbursement

    Advice to Management

    this is not a big box retail store like sears penny's kohls macy's etc----you do not need to drive managers so hard for budgets that are only 1K-2K per day

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