Goodwill

www.goodwill.org
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Goodwill Reviews

Updated March 5, 2015
Updated March 5, 2015
807 Reviews
3.0
807 Reviews
Rating Trends

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Goodwill President and CEO Jim Gibbons
Jim Gibbons
202 Ratings

Review Highlights

Pros
  • You know you are doing good work by helping people with disabilities find work through training (in 28 reviews)

  • Easy to work around schedule providing good work/life balance (in 12 reviews)


Cons
  • Sometimes it has been hard to communicate with upper management with onongoing issues (in 41 reviews)

  • CEO's make six figures with bonuses while majority of employees are paid minimum wage or below (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    My experience working at this company was a great opportunity to build customer service skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Memphis, TN
    Current Employee - Cashier in Memphis, TN

    I have been working at Goodwill full-time (more than a year)

    Pros

    Great benefits, decent pay,PTO, career opportunities to move up in the company

    Cons

    Work extremely hard with a small percentage on raise.

    Advice to ManagementAdvice

    Professional is the key to run a business with the right attitude to work.

    Recommends
    Positive Outlook
  2.  

    two years of experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Goodwill full-time (more than 3 years)

    Pros

    Staff are great to work with and made some real friends- most of the people who work there are genuinely committed to the goals of the company

    Cons

    there are some issues with regard to planning and implementation of that plan. It appears that upper management does have a complete plan for the organization, but, it does not get transmitted very well to line staff.

    Advice to ManagementAdvice

    better communication of goals and objectives to the line staff would be very helpful. A better process for sharing the company plan would be a good idea

    Recommends
    Neutral Outlook
  3.  

    The impact of Goodwill of Silicon Valley in the community.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill

    Pros

    The environment is great. It is a macro management organization. The organization is financially secure. The Senior Leadership Team empower the staff and push impact instead of numbers. The organization is financially diverse. The programs it provides are actually making a difference. It seems like one big family rather than a gossip arena.

    Cons

    They do not provide retirement. Because it is a non-profit the pay is below the for profit world and the resources available to the staff to service the clients can be limited. As government grants and funding dissipate, programs can be eliminated and staff laid off. The board is a non contributing board which hampers the ability to receive funds from foundations and other resources.

    Advice to ManagementAdvice

    Make sure staff are hired that are aligned and on board with the organization's philosophy and mission, especially candidates being hired to fill Senior Leadership Roles. Ensure that employee's that are doing great work are recognized and that their careers are promoted.

    Recommends
    Positive Outlook
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  5.  

    I am hard worker i am there on time i don't Miss any Work i like to help i looking For part time under 25 Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Instructor in Eugene, OR
    Former Employee - Instructor in Eugene, OR

    I worked at Goodwill part-time (more than 3 years)

    Pros

    its good company to work with i m very storng

    Cons

    be good worker I do listen and learning fast i keep it to my self i like to try this company

    Advice to ManagementAdvice

    i do list and i learn fast

    Recommends
    Positive Outlook
  6. 2 people found this helpful  

    Pretty awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Goodwill full-time (more than 3 years)

    Pros

    Good work/life balance
    Easy job
    Mostly frustration free
    Great support from senior managers
    Open door policy that really works
    Good benefits

    Cons

    Lack of communication and transparency with the general public can sometimes lead to awkward conversations with customers and employees who just want to know why we do things the way we do them.

    Advice to ManagementAdvice

    We sell used items and need to remain focused on that. Please stop bringing new goods into the stores and marking them up to laughable levels

    Recommends
    Neutral Outlook
  7. 3 people found this helpful  

    One Awesome Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Supervisor in Chicago, IL
    Current Employee - Retail Supervisor in Chicago, IL

    I have been working at Goodwill

    Pros

    The company fosters a culture of advancement and recognizing it's people. The impact the company has on people is truly amazing; community programs and Workforce Connection Centers.

    Cons

    This is not necessarily a bad thing, but working in the Retail side of the company is a whole new experience. The business is very different from mainstream retailers. You have to be able to manage the retail store and donation center.

    Advice to ManagementAdvice

    Continue to foster a culture of recognition and advancement.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Driver
    Former Employee - Driver

    I worked at Goodwill full-time (less than a year)

    Pros

    Great people. From Ol' Jim to crazy Dan. From Big Red to Brad the Janitor. NB Rentall is your premier rental place.

    Cons

    none. Place is the best ever

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
  9.  

    It was a stepping stone that stirred me in the right direction, now I'm fully capable of handle my job now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Goodwill

    Pros

    the work environment was always so supportive, training was given anytime you wanted advancement.

    Cons

    Health care benefits were outrages and no 401k for retirement

    Advice to ManagementAdvice

    yes

    Recommends
    Neutral Outlook
  10.  

    quality sorter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Sorter in Hagerstown, MD
    Former Employee - Quality Sorter in Hagerstown, MD

    I worked at Goodwill full-time (less than a year)

    Pros

    The opportunity to have learned something new

    Cons

    the various temperatures in a warehouse setting.

    Advice to ManagementAdvice

    Management should promote growth, through training opportunities.

    Recommends
    Neutral Outlook
  11.  

    Best second job I ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Yukon, OK
    Current Employee - Retail Sales Associate in Yukon, OK

    I have been working at Goodwill full-time (more than a year)

    Pros

    -Great if you ever find another job and you can say you worked at a company that helped with charity
    -Adjustable hours and friendly management
    -I see all my co-workers as my second family
    -Easy to move up if the position is available

    Cons

    -You cant shop at your own store, nor can your immediate family members.
    - Pays not the best

    Advice to ManagementAdvice

    Try to look out for the little guys (us)!

    Recommends
    Positive Outlook

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