Goodwill Reviews

Updated March 31, 2015
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3.1
841 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Goodwill President and CEO Jim Gibbons
Jim Gibbons
214 Ratings

Pros
  • You know you are doing good work by helping people with disabilities find work through training (in 28 reviews)

  • Easy to work around schedule providing good work/life balance (in 12 reviews)

Cons
  • Sometimes it has been hard to communicate with upper management with onongoing issues (in 41 reviews)

  • CEO's make six figures with bonuses while majority of employees are paid minimum wage or below (in 27 reviews)

More Pros and Cons

Employee Reviews

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  1. Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Goodwill full-time (more than 3 years)

    Pros

    Hours location management cleanliness professional

    Cons

    There were days when I felt over worked

    Recommends
    Positive Outlook
  2. volunteer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Freelancer - Anonymous Freelancer
    Current Freelancer - Anonymous Freelancer

    I have been working at Goodwill (less than a year)

    Pros

    Looking for an hourly job full time hopefully, part-time ok also

    Cons

    really no complaints people are all friendly

    Advice to ManagementAdvice

    I volunteer at the Hudson Goodwill steadily and enjoy the work

  3. Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Workforce Development Specialist in Columbus, OH
    Current Employee - Workforce Development Specialist in Columbus, OH

    I have been working at Goodwill

    Pros

    Lots of learning involved and great people

    Cons

    None at this time.

    Advice to ManagementAdvice

    Continue to offer this great place to work.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. I've been working as a cashier for Goodwill for about 10 months now, and it's the best part time job I've ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Ottawa, IL
    Current Employee - Cashier in Ottawa, IL

    I have been working at Goodwill part-time (less than a year)

    Pros

    Goodwill has a great mission statement.
    Management has very attainable expectations and is very reasonable.
    Management is encouraging.
    They are more than willing to work around your schedule if there are conflicts.

    Cons

    Sometimes management fails to fix persistent problems within the staff.

    Advice to ManagementAdvice

    Be more willing to tell an employee that they need to correct a problem instead of allowing that problem to continue and therefore affect the productivity of other employees.

    Recommends
    Positive Outlook
    Approves of CEO
  6. A great place to expand your horizons!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in San Francisco, CA
    Current Employee - Software Developer in San Francisco, CA

    I have been working at Goodwill full-time (more than a year)

    Pros

    A challenging and rewarding work environment, well connected to the local community. A very accepting and diverse work force that readily accepts all. Talent is recognized and rewarded by management. Also the very tangible reward that your work is making a positive difference in the lives of others.

    Cons

    The business is constantly challenged economically to make ends meet. The task to provide jobs to so many in need and pay the higher than average wages demanded in San Francisco CA is forcing painful but necessary adjustments.

    Advice to ManagementAdvice

    Continue with the path chosen,and do not waiver, promote and encourage those who share the values and Mission of Goodwill.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Great place if you want a career in retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Staff in Santa Rosa, CA
    Current Employee - Retail Staff in Santa Rosa, CA

    I have been working at Goodwill full-time (more than 3 years)

    Pros

    Worked here for several years. Management prefers internal promotions, CEO values employee feedback and senior leaders genuinely respond to every comment. As opposed to many retailers, Goodwill RE tries to keep most positions full time with benefits. Health insurance is affordable for single coverage, dental, ample paid time off.

    Cons

    Very slow turnaround for replacing vacancies. Leaves stores short staffed for long periods of time and hurts sales, which we are held highly accountable for achieving.

    Advice to ManagementAdvice

    Speed up your hiring process. Many steps seem to be unnecessary. Inventory processors and cashiers that leave should be replaced in days, not weeks or months.

    Recommends
    Positive Outlook
  8. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Goodwill

    Pros

    Great people to work with, easy tasks

    Cons

    low salaries, not much room for increased wages

  9. Goodwill does stay true to its mission, but the store's appearance needs improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate in Lees Summit, MO
    Current Employee - Store Associate in Lees Summit, MO

    I have been working at Goodwill part-time (less than a year)

    Pros

    Clear, non-ambiguous directions and necessary cross-training for the retail field. Many benefits at all levels.

    Cons

    Mostly part-time positions for the sales floor. Little time given to anyone to improve the store's appearance.

    Advice to ManagementAdvice

    Sales associates need time set aside each day (at least 30 minutes) dedicated to improving the store's appearance.

    Full-time positions need to be made available at all levels, including store associates.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager
    Current Employee - Retail Store Manager

    I have been working at Goodwill full-time (more than a year)

    Pros

    They have a great training program

    Cons

    not much of a work life balance

    Recommends
    Positive Outlook
    Approves of CEO
  11. I volunteered at Goodwill Columbus, Ohio office for three months.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Anonymous Intern in Columbus, OH
    Former Intern - Anonymous Intern in Columbus, OH

    I worked at Goodwill as an intern (less than a year)

    Pros

    Very nice work environment and friendly staff members to work with. Great work-life balance

    Cons

    career advance opportunities are limited.

    Advice to ManagementAdvice

    provide better training and onboarding process

    Recommends
    Positive Outlook
    Approves of CEO

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