Goodwill Reviews

Updated September 20, 2014
Updated September 20, 2014
613 Reviews
3.0
613 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Goodwill President and CEO Jim Gibbons
Jim Gibbons
156 Ratings

Review Highlights

Pros
  • Goodwill is awesome helping people in the community with disablities by offering them work (in 23 reviews)

  • Easy to work around schedule providing good work/life balance (in 10 reviews)


Cons
  • Salaries for upper management very high while team member are paid and poorly (in 32 reviews)

  • Minimum wage is what most people will make here, but it will help you rack up experience (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Outstanding place to work!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill

    Pros

    Great leadership
    Strong focus on best practices
    Genuine focus on the mission
    Great growth

    Cons

    Multiple business lines... Business is complex

    Advice to ManagementAdvice

    Keep doing what you are doing!

  2. 1 person found this helpful  

    Great company--not so great as a long-term career option

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail/Sales Associate  in  Phoenix, AZ
    Current Employee - Retail/Sales Associate in Phoenix, AZ

    I have been working at Goodwill part-time for less than a year

    Pros

    The company has good morals and values their employees. Coworkers are friendly and seem happy to be there. Management is approachable and understanding. Both the employees and customers are extremely diverse; you get to see people from all walks of life here. Their mission--to put people to work--is clearly very successful.

    Cons

    The pay is very low and there are hardly any benefits, especially if you're a part-time employee. It's often understaffed. You're expected to do a lot for not a lot of compensation. In addition, you AND your family and friends are not allowed to shop at the store you work at. There's also not much opportunity for advancement.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Goodwill is great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Horizon Program  in  Little Rock, AR
    Current Employee - Horizon Program in Little Rock, AR

    I have been working at Goodwill part-time for less than a year

    Pros

    The fun people and opportunities and benefits.

    Cons

    I don't get paid over $8.00

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Fun and even more fun but be prepared to work very hard!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill

    Pros

    Cool finds all the time, fun/interesting customers and coworkers. Super fast paced and you will never have a dull moment!

    Cons

    The store is constantly a mess. Cleaning up discusting messes (feces, urine,vomit) just to name a couple! Theft is a huge issue that can be frustrating at times. Merchandise has to be on the sales floor for at least a week before you're allowed to purchase it.

    Advice to ManagementAdvice

    Communicate communicate communicate!

  6. 1 person found this helpful  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Cumming, GA
    Former Employee - Sales Associate in Cumming, GA

    I worked at Goodwill full-time for more than a year

    Pros

    Nice employees, enjoyed working here, love the mission "putting people to work". I worked with north ga store after I was their for a year I got a .25 raise. Excellent benfits. Employee discount. The management cares about employees.

    Cons

    Expensive price, short staffed, and pay is minimum wage, cannot transfer out of state

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    team

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill

    Pros

    Fun, fun, fun, fun, fun

    Cons

    have to work weekends which is a bummer

  8.  

    Goodwill provided a great opportunity to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management  in  North Atlanta, GA
    Former Employee - Management in North Atlanta, GA

    I worked at Goodwill full-time for more than 5 years

    Pros

    Great learning experience while working in a fun culture.

    Cons

    AS time went on Senior managements goals became unrealistic. They did not practice what they were preaching (they is upper management). Organization became to focused on the money.

    Advice to ManagementAdvice

    Buckle down on what was built. The company is expanding beyond its means and wants to blame those for its own undoings. Focus on the now.

    Doesn't Recommend
    Neutral Outlook
  9. 1 person found this helpful  

    Goodwill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Litchfield Park, AZ
    Current Employee - Retail Sales Associate in Litchfield Park, AZ

    I have been working at Goodwill part-time for less than a year

    Pros

    The environment of Goodwill is very positive, and the managers work well with you. If you do very well, you could get a higher salary which could happen very often if you are a hard worker.

    Cons

    The costumers can be very rude at times, especially on half off Saturdays, It can also get very crowded and unorganized at times on certain sale days which makes it chaotic,

    Advice to ManagementAdvice

    The management could be more on the floor.

    Recommends
    Neutral Outlook
  10.  

    It was good company it was there when i need to get back in work field.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clerk  in  Sacramento, CA
    Current Employee - Clerk in Sacramento, CA

    I have been working at Goodwill part-time for more than a year

    Pros

    Working with my coworkers are the best days to come for shift. We were like family at the goodwill.

    Cons

    A great mission could have better manager

    Doesn't Recommend
    Positive Outlook
  11.  

    It's a job meant for the able bodied and strong willed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Colorado Springs, CO
    Former Employee - Cashier in Colorado Springs, CO

    I worked at Goodwill part-time for more than a year

    Pros

    The good thing about working at goodwill is the steady pay.
    I also worked with some friends I'd gone to high school with which was enjoyable.
    Typically, with two weeks notice, you will get whatever requested time off you need. So long as the dates you ask for are not too much or too often.

    Cons

    The managers at my location seemed to be on a power trip. Very often a manager would come up to you and ask you to preform one task, then a few minutes later ask for something else to be done. Normally that'd be no big deal, but later on that day you'd get scolded for an incomplete task regardless as to whether you pointed out that you weren't finished with your original assigned task before being moved elsewhere.
    I had a stalker follow me around my store that my managers did very little about. It wasn't until he left me a love letter that anything was taken seriously.
    Like any retail store customers can be quite a handful. I once had a video game thrown at me because our return policy didn't allow for them to be returned. I also knew of another girl who had the same thing happen to her only she got shoes thrown at her head.

    Advice to ManagementAdvice

    I often felt the managers and cashiers were not on the same team. Perhaps team-building would've been hepful.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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