Goodwill Reviews

Updated October 20, 2014
Updated October 20, 2014
634 Reviews
3.0
634 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Goodwill President and CEO Jim Gibbons
Jim Gibbons
161 Ratings

Review Highlights

Pros
  • The stated intent of helping people who can not do for themselves as the rest of take for granted (in 27 reviews)

  • Easy to work around schedule providing good work/life balance (in 11 reviews)


Cons
  • They did not practice what they were preaching (they is upper management) (in 37 reviews)

  • CEO's make six figures with bonuses while majority of employees are paid minimum wage or below (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excellent opportunities if you aren't afraid to roll up your sleeves and work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Oklahoma City, OK
    Current Employee - Assistant Store Manager in Oklahoma City, OK

    I have been working at Goodwill full-time (more than 3 years)

    Pros

    I've been with Goodwill for almost 3 years. Good people to work for. Plenty of opportunities for upward mobility for those who like to make a difference! Proceeds of retail operations are utilized to help people with developmental disabilities.

    Cons

    Retail associates should be paid more. (As a manager, I've heard that an increase is being discussed). Turn over is excessive due to wages. It seems as if I train new associates so they can work for someone else!

    Advice to ManagementAdvice

    Increase starting wage significantly to retain employees. Implement a benefit package for part time employees. Of course, as a member of management, I would welcome an increase in salary but I believe the priority should be placed on associate wages first!

    Recommends
    Positive Outlook
  2.  

    Great company, rewarding work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill full-time (more than an year)

    Pros

    Great benefits and friendly co-workers. It is a rewarding job where you can feel good about what you are doing and contribute to the community.

    Cons

    Because it's a non-profit the pay is a bit lower

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Not too shabby at all

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Goodwill

    Pros

    It's nonprofit & actually works toward bettering the community. Goodwill is a big name & has locations across the country, but this review is for the Northern New England chain. Maine, New Hampshire & Vermont. I've been to others & they are /very/ different.

    Cons

    There are no benefits for part time or 'casual' employees. Scheduling is messy & communication isn't great. They are not completely interested when it comes to employees' concerns.

    Advice to ManagementAdvice

    We live in a place with lots of snow. If everything else in the area is closed, there is no reason to stay open. Communication needs to be worked on as well as consistency across the company. Benefits or incentives or a raise or something would be nice too.

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  5. 1 person found this helpful  

    GREAT!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Goodwill Employee in Scranton, PA
    Former Employee - Goodwill Employee in Scranton, PA

    I worked at Goodwill part-time (more than an year)

    Pros

    Friendly coworkers. Friendly environment. Decent pay for the responsibilities you hold.

    Cons

    Not a set shift. Usually have to work days and nights. Hours are strange sometimes.

    Advice to ManagementAdvice

    Keep on keeping on.

    Recommends
    Positive Outlook
  6.  

    Excellent service to others

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Evansville, IN
    Former Employee - Administrative Assistant in Evansville, IN

    I worked at Goodwill full-time (more than an year)

    Pros

    Good, caring, hardworking peoples working towards a common goal

    Cons

    Hard work is always hard but rewarding.

    Advice to ManagementAdvice

    Keep doing what you're doing

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Overall pleased

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member
    Current Employee - Team Member

    I have been working at Goodwill part-time (less than an year)

    Pros

    The hours are flexible and great people to work for

    Cons

    The smell and some items are dirty

    Advice to ManagementAdvice

    Keep in mind it takes us all to succeed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Very Easy Job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill

    Pros

    (For the most part) my managers are awesome and give a little overtime when they have it for whoever asks. Its the easiest job you will ever have and sometimes a kind of fun when you get to merchandise (think interior designing). Also, great hours!

    Cons

    Complaining customers, cheap customers, people always hassling you for something. But hey, that's just retail in general.

  9.  

    It's a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Worker in Houston, TX
    Current Employee - Warehouse Worker in Houston, TX

    I have been working at Goodwill part-time (more than an year)

    Pros

    The pros were that it paid well, the hours were flexible, and it was close to where I lived. I rode my bicycle there almost every day.

    Cons

    I was on my feet all day, I did so much heavy lifting that by the end of my work shift, I barely had any energy to ride myself home.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    They do care and its easy work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Processor in Ruskin, FL
    Current Employee - Processor in Ruskin, FL

    I have been working at Goodwill full-time (less than an year)

    Pros

    The people are friendly and do care.

    Cons

    They need to make it fair to all employees as far as working wise and the ones who does a no call no show should be Terminated as long with the ones who are always late.

    Advice to ManagementAdvice

    They need to put what the good workers are trying to tell them about other employees who are not doing there part of the job its unfair AND the ones who does a NO call should be Terminated, and always come in late as well.

    Recommends
    Neutral Outlook
  11.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Donation Attendant in Tampa, FL
    Former Employee - Donation Attendant in Tampa, FL

    I worked at Goodwill full-time (more than an year)

    Pros

    At times the job can be fun, easygoing, management makes you feel comfortable, and good training.
    they tell you what they want, but let you decide how you do it.

    Cons

    Low pay, takes a long time to move up with in company, process of move up with in company is inefficient and makes it harder to find those diamonds in the ruff.

    Advice to ManagementAdvice

    hold middle and low management to higher standards and make in company recruiting more simplified

    Recommends
    Neutral Outlook
    Approves of CEO

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