Goodwill Reviews

Updated August 24, 2014
Updated August 24, 2014
583 Reviews

3.0
583 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Goodwill President and CEO Jim Gibbons
Jim Gibbons
140 Ratings

Review Highlights

Pros
  • Goodwill is awesome helping people in the community with disablities by offering them work (in 23 reviews)

  • Easy to work around schedule providing good work/life balance (in 10 reviews)


Cons
  • Salaries for upper management very high while team member are paid and poorly (in 32 reviews)

  • Minimum wage is what most people will make here, but it will help you rack up experience (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Loved it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Jacksonville, FL
    Former Employee - Sales Associate in Jacksonville, FL

    I worked at Goodwill part-time for more than a year

    Pros

    Good pay good hours fun people .

    Cons

    You have to be careful what you touch.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Customer Service Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager  in  Chicago, IL
    Former Employee - Customer Service Manager in Chicago, IL

    I worked at Goodwill full-time for more than 3 years

    Pros

    Great company to work for that makes a difference in the community.

    Cons

    Need a better work/life balance at times.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    it was very well and it was job training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Janitorial  in  Uniontown, PA
    Former Employee - Janitorial in Uniontown, PA

    I worked at Goodwill part-time for less than a year

    Pros

    they have great people there and the business is friendly

    Cons

    that it's long hours but other then that I love it

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good relationships and meaningful learning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - E-commerce Clerk  in  San Diego, CA
    Current Employee - E-commerce Clerk in San Diego, CA

    I have been working at Goodwill part-time

    Pros

    The people to work with are the best experience.

    Cons

    Wish there was more creative full time positions.

    Advice to ManagementAdvice

    None really because the people here are nice and respect each other.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Revolving door for management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management  in  Kansas City, MO
    Current Employee - Management in Kansas City, MO

    I have been working at Goodwill full-time for more than 10 years

    Pros

    Decent pay, good benefits, good people and you help the community. I love what goodwill stood for, "helping the community and those that might be a bit less fortunate. there is a mission.

    Cons

    no weekends off, executive staff have no real knowledge on how to operate a retail business. 45+ hours a week, salary no overtime. under appreciated as management.

    Advice to ManagementAdvice

    know what your doing and you'll be fine, wing it and you wont last long. its all about the revenue at the end of the day and how you manage it.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    Store Manager Makes the Difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Grand Junction, CO
    Former Employee - Cashier in Grand Junction, CO

    I worked at Goodwill part-time for less than a year

    Pros

    Goodwill is a benevolent company with over 90% of its proceeds going back into company-owned charity programs. Goodwill will hire those who are handicapped and have a rocky record. The company values are its strong point and are emphasized during training. Employees are encouraged to take initiative and improve the store, and management is receptive to new ideas and working with local charities. Employees may rise through the hierarchy. This is a great first job or job for students.

    Cons

    The prices were raised for the Southern and Western Colorado Goodwill stores and veteran and senior discounts were limited. My branch used to offer clothing vouchers for local programs but discontinued them. This struck me as immoral for a company. Customers could be difficult at times since Goodwill does attract all sorts of people. I worked front of store but heard in the back/factory there was a lot of drama between workers.

    Advice to ManagementAdvice

    Upper management checks in person on the stores to evaluate efficiency. The first store manager I worked under was fantastic and worked out on the floor and register with everyone else. It was so encouraging and the work environment was very friendly and competitive. The second store manager spent all his time in the office, did not feel available to employees, and the workers' quality decreased as a result. Around this time, the store lost their HR person due to financial cuts, and employees had no one to directly report concerns and complaints to.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill

    Pros

    The pay and learning experience is awesome!

    Cons

    Can sometimes be challenging to satisfy customers expectations

    Recommends
  9.  

    Good

    Former Employee - Shift Supervisor  in  Westfield, MA
    Former Employee - Shift Supervisor in Westfield, MA

    I worked at Goodwill full-time for more than a year

    Pros

    Discount on items that are donated. Have first dibs before the general public sees them.

    Cons

    Sometimes donated items stink and are dirty.

    Advice to ManagementAdvice

    Management should adhere to policies that have been established and foster the managerial growth of supervisors and assistant managers as well as all personnel

    Doesn't Recommend
    Approves of CEO
  10.  

    I loved working with the great staff and enjoyed meeting all the customers at this wonderful store.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Tempe, AZ
    Former Employee - Cashier in Tempe, AZ

    I worked at Goodwill full-time for less than a year

    Pros

    I had the opportunity to move from the back sorting and pricing to a cashier position. It was very good to learn how the operation worked and would of loved to trained for a management position if I would have been able to stay.

    Cons

    The only challenge I had was my schedule of working nights and weekends. My family life did not adjust to the schedule

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    business office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounts Payable Clerk  in  Los Angeles, CA
    Current Employee - Accounts Payable Clerk in Los Angeles, CA

    I have been working at Goodwill full-time for more than a year

    Pros

    they have good benefits and training seminaries

    Cons

    they have very low pay rate for employees not for management and supervisor

    Advice to ManagementAdvice

    ok

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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