Goodwill Reviews

Updated September 19, 2014
Updated September 19, 2014
612 Reviews
3.0
612 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Goodwill President and CEO Jim Gibbons
Jim Gibbons
156 Ratings

Review Highlights

Pros
  • Goodwill is awesome helping people in the community with disablities by offering them work (in 23 reviews)

  • Easy to work around schedule providing good work/life balance (in 10 reviews)


Cons
  • Salaries for upper management very high while team member are paid and poorly (in 32 reviews)

  • Minimum wage is what most people will make here, but it will help you rack up experience (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    cold at the heart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Goodwill full-time for more than 3 years

    Pros

    good benefits including some benefits for part-timers, strong mission

    Cons

    huge pay disparity between people at or above director level and everyone else. money thrown around on ridiculous things ($20K on sausage to bail out the CEO's buddy after a product recall, for example) but can't pay the store employees doing the back-breaking work a living wage. ugly politics and hypocrisy.

    Advice to ManagementAdvice

    take your mission to heart, starting with your own people.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Good for short term management, false promises for promotion

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill

    Pros

    The salary was very good for the amount of hours worked.

    Cons

    The hr department was seen as a threat and did not work with store management.

    Advice to ManagementAdvice

    Trust your managers and do not believe every single thing an associate tells you.

  3.  

    Loved it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Jacksonville, FL
    Former Employee - Sales Associate in Jacksonville, FL

    I worked at Goodwill part-time for more than a year

    Pros

    Good pay good hours fun people .

    Cons

    You have to be careful what you touch.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Good relationships and meaningful learning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - E-commerce Clerk  in  San Diego, CA
    Current Employee - E-commerce Clerk in San Diego, CA

    I have been working at Goodwill part-time

    Pros

    The people to work with are the best experience.

    Cons

    Wish there was more creative full time positions.

    Advice to ManagementAdvice

    None really because the people here are nice and respect each other.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    it was very well and it was job training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Janitorial  in  Uniontown, PA
    Former Employee - Janitorial in Uniontown, PA

    I worked at Goodwill part-time for less than a year

    Pros

    they have great people there and the business is friendly

    Cons

    that it's long hours but other then that I love it

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Revolving door for management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management  in  Kansas City, MO
    Current Employee - Management in Kansas City, MO

    I have been working at Goodwill full-time for more than 10 years

    Pros

    Decent pay, good benefits, good people and you help the community. I love what goodwill stood for, "helping the community and those that might be a bit less fortunate. there is a mission.

    Cons

    no weekends off, executive staff have no real knowledge on how to operate a retail business. 45+ hours a week, salary no overtime. under appreciated as management.

    Advice to ManagementAdvice

    know what your doing and you'll be fine, wing it and you wont last long. its all about the revenue at the end of the day and how you manage it.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill

    Pros

    The pay and learning experience is awesome!

    Cons

    Can sometimes be challenging to satisfy customers expectations

    Recommends
  9.  

    Good

    Former Employee - Shift Supervisor  in  Westfield, MA
    Former Employee - Shift Supervisor in Westfield, MA

    I worked at Goodwill full-time for more than a year

    Pros

    Discount on items that are donated. Have first dibs before the general public sees them.

    Cons

    Sometimes donated items stink and are dirty.

    Advice to ManagementAdvice

    Management should adhere to policies that have been established and foster the managerial growth of supervisors and assistant managers as well as all personnel

    Doesn't Recommend
    Approves of CEO
  10.  

    Decent workplace for entry level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Associate  in  Seattle, WA
    Former Employee - Retail Associate in Seattle, WA

    I worked at Goodwill part-time for more than a year

    Pros

    Employees work well as a team and willing to help when you need assistance. Leadership is accessible and compensation is on par with industry.

    Cons

    Turnover is high which can cause teams to change often. Department is goal oriented so if others are not pulling their own weight, your perks can decrease. Hours are inconsistent but not unusual for the nature of the business.

    Recommends
    Neutral Outlook
  11.  

    I loved working with the great staff and enjoyed meeting all the customers at this wonderful store.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Tempe, AZ
    Former Employee - Cashier in Tempe, AZ

    I worked at Goodwill full-time for less than a year

    Pros

    I had the opportunity to move from the back sorting and pricing to a cashier position. It was very good to learn how the operation worked and would of loved to trained for a management position if I would have been able to stay.

    Cons

    The only challenge I had was my schedule of working nights and weekends. My family life did not adjust to the schedule

    Recommends
    Neutral Outlook
    No opinion of CEO

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