Grand America Hotel

  www.grandamerica.com
  www.grandamerica.com

Grand America Hotel Reviews

6 Reviews
3.6
6 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Bruce Fery
4 Ratings

Employee Reviews

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  1.  

    Great property...as long you don't speak your mind.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Catering Sales Manager in Salt Lake City, UT
    Former Employee - Catering Sales Manager in Salt Lake City, UT

    I worked at Grand America Hotel full-time (more than an year)

    Pros

    I loved working for the hotel. Beautiful property with great amenities. They take care of their staff and know that it shows.

    Cons

    Some leadership has been at the hotel since the opening of it and are still stuck in the past. There is a large turnover of employees and they only give you three paid holidays where most other companies give 6 or more.

    Advice to ManagementAdvice

    Possibly be more open to the "open door" policy. Listen to your employees and what they have to say rather than trying to find ways to get rid of them because they have a voice.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at Grand America Hotel full-time (less than an year)

    Pros

    People are great but overworked and stressed.

    Cons

    Benefits are not great. No time off (3 paid holidays).

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Work experience depends on which department you work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Server in Salt Lake City, UT
    Current Employee - Banquet Server in Salt Lake City, UT

    I have been working at Grand America Hotel full-time (more than 3 years)

    Pros

    If you want to learn about AAA Five Diamond Service, you can get it from this company. High standard and expectations for each employee to uphold the best service standard for all guests in the hotel. People and employees are generally nice to each other seeing as teamwork is highly encouraged for the success of the event.

    Cons

    Work is either really really busy or dead slow. Most of the events is depended on wether or not we have a group coming in to the hotel and having a conference or party. If you are scheduled to work that day, don't expect to be able to leave at certain time as events can always extend. Say goodbye to all major holidays.

    Advice to ManagementAdvice

    Treat everybody with respect more even if they are temps. and acknowledge peoples hard work better other than just a pat on the back. the high expectations should match the reward of their efforts.

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  5.  

    Best Hotel Environment in Utah

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Server in Salt Lake City, UT
    Current Employee - Banquet Server in Salt Lake City, UT

    I have been working at Grand America Hotel part-time (less than an year)

    Pros

    For the most part, they live up to their standards (which are high). They are listed as a five diamond hotel, and so guests are extremely respectful. Beautiful atmosphere and competitive pay for the industry.

    Cons

    The banquet department employs a lot of students and therefore sees a lot of turnover. Scheduling is based on covering events, and so there are no set hours for end of shift.

    Advice to ManagementAdvice

    Offer more comprehensive training and regular evaluations.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Somewhat chaotic, with poor direction and communication due to unstable management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grand America Hotel full-time (more than an year)

    Pros

    Great reputation. Good experience and exposure to unique foods and upscale items. Occasional celebrity run-ins. Fairly good tips.

    Cons

    Management was unstable, it seemed they were unclear on what 'particularly the restaurant,' bar, lobby lounge were supposed to be as far as service, food, and overall perception. Huge egos, tempers to match resulting in improper employee management. Slow times extremely boring and no money.

    Advice to ManagementAdvice

    Your employees are the heartbeat of the hotel, even those of us who have menial, jobs. Employees often know what is best when it comes to daily operations. Listen to them and then make decisions. Provide stability and follow through.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great family-owned company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at Grand America Hotel full-time

    Pros

    Great benefits and great people to work with - It is like a family

    Cons

    Only 3 paid Holidays (technically)

    Recommends
    Positive Outlook

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