Grand Canyon University Reviews

Updated June 17, 2015
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2.9
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Grand Canyon University CEO Brian Mueller
Brian Mueller
77 Ratings

Pros
  • Free tuition and medical benefits (in 14 reviews)

  • There are great benefits, salary, and people to work with (in 12 reviews)

Cons
  • From the enrollment counselors to instructors, customer service trumps all (in 11 reviews)

  • All upper management is from UoP (in 8 reviews)

More Pros and Cons

125 Employee Reviews

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  1. Helpful (2)

    Adjunct Instructional Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Chandler, AZ
    Current Contractor - Anonymous Contractor in Chandler, AZ

    I have been working at Grand Canyon University as a contractor (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The job is usually flexible, and if one likes working with students then it is a great experience. One is basically a Teaching assistant that works closely with a professor. The professors are overall good people and great to work with. Also the management the Dean and Assistant Dean are good people.

    Cons

    The job does not provide any benefits. The job, while only requiring about 12 hours work per week per section of class, usually takes more like 15 to 20 hours per week with grading and office hours. This becomes problematic because the pay is only $2,000 per section one assists with. Moreover, one can only be an assistant in 3 sections, resulting in one only being able to make $6,000 per semester. While it is a great experience, it is exhausting. There is an expectation that one responds to emails within 24 hours. This can be a daunting class especially if one has two or more classes of 90+ students.

    Advice to Management

    The only recommendation I would have is to either raise the pay or reduce the work load of students per assistant.


  2. Student Worker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Student Worker in Phoenix, AZ
    Current Employee - Student Worker in Phoenix, AZ

    I have been working at Grand Canyon University (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work during your time as a GCU student
    Managers are always understanding when it comes to school/leadership matters
    30 hours during breaks and 20 hours during the school year isn't bad at all
    Great way to network for future jobs!

    Cons

    You can't only work 20 hours during the school year
    That's pretty much it

    Advice to Management

    N/a


  3. Helpful (1)

    Enrollment Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Specialist in Phoenix, AZ
    Current Employee - Enrollment Specialist in Phoenix, AZ

    I have been working at Grand Canyon University full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Overall the organization is pretty great. The hours are awesome and the benefits rock. Just like any other school we have the perks of getting a lot of national holidays off along with our regular PTO.

    Cons

    Poor management, monotonous work, can get extremely boring at times.


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  5. Payroll

    Former Employee - Payroll Specialist in Peoria, AZ
    Former Employee - Payroll Specialist in Peoria, AZ

    I worked at Grand Canyon University (More than a year)

    Pros

    GCU has great benefits for their employees.

    Cons

    Not a lot of room to grow.


  6. Technical Support Representative II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Supervisor II in Phoenix, AZ
    Former Employee - Technical Support Supervisor II in Phoenix, AZ

    I worked at Grand Canyon University full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The people are nice, Good environment to work, Management was very understanding and fair

    Cons

    A lot of "who you know" mentality going on. Too much entitlement and cliques.


  7. great for profit school

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Enrollment Counselor in Phoenix, AZ
    Former Employee - Inside Enrollment Counselor in Phoenix, AZ

    I worked at Grand Canyon University (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great products, free education, work from home. Great coworkers and benefits

    Cons

    Shady upper management. They make decisions that don't make sense for the students.

    Advice to Management

    Listen to your employees that actually interact with the students.


  8. Helpful (2)

    Great People, Question Product

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Representative in Phoenix, AZ
    Former Employee - Admissions Representative in Phoenix, AZ

    I worked at Grand Canyon University full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I worked on the traditional campus and I loved it. The people were mostly really good, nice people. Having access to the gym, the amenities and just working on a college campus was a lot of fun. If you are not religious as I am not people are generally cool, but the vast majority of the employees are very religious but rarely are they abrasive about it. It was the people that kept me there so long.
    Other Pros - good benefits, good tech to work with, free (not including taxes) online education

    Cons

    Really it's just a phone sales job convincing students to attend and take out loans. The quality of the education is questionable and the for-profit nature of the business drives the managers to push their employees to meet arbitrary numbers. Upper management is often aloof as most upper management teams are.
    Other Cons - bad territories, generally poor "product,t" online programs are an absolute joke as most my teachers just passed me without even grading my work.

    Advice to Management

    Do some research on the territories before assigning them. I was given a territory that had 24 kids attend GCU over two years and was expected to recruit 40. My manager saved me from upper management firing me as she saw their mistake.


  9. Helpful (3)

    A few bad apples...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Grand Canyon University full-time (More than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Overall there are a lot of solid, talented and dedicated people working to help grow the school and service the students. Some reviews suggest that it's all about the profit and less about the education - that's not the impression I got. Most people were wonderful and the school really tries to get everyone - student, faculty and employees - involved in the day-to-day success of the school and students.

    Cons

    The marketing department is in chaos. Morale is bad and many are champing at the bit to get out - in both traditional and digital marketing. Most staff is treated like replaceable parts and it's simply not a good place to work right now. At best it's a stepping stone on a career path, but little more.

    Advice to Management

    Upper leadership HAS to know the issues with the so-called management within marketing and why nothing is being done about it is surprising. Listen to those in the trenches and fix the problems. Otherwise, attrition and turnover will continue to be the norm.


  10. Helpful (1)

    Enrollment Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Counselor in Peoria, AZ
    Current Employee - Enrollment Counselor in Peoria, AZ

    I have been working at Grand Canyon University (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, great money, CEO is a very nice and driven man. Flexible shifts and intelligent coworkers.

    Cons

    Politics, poor upper management with RDO's. Employees treated like children. Management asking where employees go when on bathroom or 15 minute breaks. Work expectations never clear due to management changing their mind.

    Advice to Management

    Create realistic expectations for enrollment counselors and double check your RDO's management skills. Employees are not children.


  11. Leadership Lacking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Grand Canyon University full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    CEO very business minded.
    Colleges strive to provide best product and experience to students
    Most of the employees are friendly and hardworking
    Not a Christian mindset at the top -- lip service at best

    Cons

    People in charge not good in leading people (need leadership training bad)
    Silo and click mentality (who you are friends with determines your destiny and longevity)
    New idea not welcomed -- only the ones that were transferred/mimicked from UOP
    Unfortunately, the drive is shareholder happiness

    Advice to Management

    No leader wants to be bad at it -- provide leadership training. Remember that you lead people and manage things. Lots of managers only the CEO was seen as a leader to me.



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