Grand Canyon University

  www.gcu.edu
  www.gcu.edu

Grand Canyon University Reviews

Updated November 13, 2014
Updated November 13, 2014
150 Reviews
2.8
150 Reviews
Rating Trends

Recommend to a friend
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Grand Canyon University CEO Brian Mueller
Brian Mueller
81 Ratings

Review Highlights

Pros
  • Starting with 4 weeks of vacation time, very good health benefits and free tuition (in 14 reviews)

  • Friendly environment, bonuses, great benefits, fantastic co-workers (in 12 reviews)


Cons
  • With the new campus they are building in East Mesa they are planning on laying off a lot of enrollment counselors (in 10 reviews)

  • Most of the upper management consists of former connections from University of Phoenix (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    My Favorite Job To Date...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor in Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ

    I have been working at Grand Canyon University full-time (more than 5 years)

    Pros

    GCU is a growing, thriving university that offers employees a good salary & benefits package and ample opportunity for advancement.

    Cons

    Any company that experiences the rapid growth that we have seen will experience growing pains as processes and systems struggle at time to keep up...

    Advice to ManagementAdvice

    A tiered salary schedule for tenured employees and a regular commitment to 401K matching would go far to increase employee loyalty...

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    This company does not give its employees the opportunity to do the right thing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor in Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ

    I have been working at Grand Canyon University full-time (more than 3 years)

    Pros

    Well paid for simple tasks in a sales position.

    Cons

    The company pretends to care about its employees but certain divisions are too cutthroat to even chance working in this particular area.

    Doesn't Recommend
    Neutral Outlook
  3.  

    People are great but too much hypocrisy.

    Current Employee - Enrollment Counselor
    Current Employee - Enrollment Counselor

    I have been working at Grand Canyon University full-time

    Pros

    My team was awesome but the pay was awful.

    Cons

    Other schools offered more money for the same type of job.

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  5.  

    Grand Canyon University creates a lot of hype in training but is a major let down as a long term employer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor in Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ

    I have been working at Grand Canyon University full-time (more than an year)

    Pros

    I love that this is an actual school and not just an online entity like University of Phoenix. they have a mascot, sports teams, and you can really get caught up in the school spirit!

    Cons

    When it comes to everyday work life as an enrollment counselor, you REALLY get a sense that this is, at best, a temporary position. If you aren't hitting your enrollments you are put on a disciplinary track pretty fast. If your division isn't hitting budget the enrollment counselors are the first hit with unrealistic goals and fast-track disciplinary actions to either force you to step up or get out.

    Advice to ManagementAdvice

    Enrollment shouldn't be punished for poor marketing and poor management.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Enrollment counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor in Tempe, AZ
    Current Employee - Enrollment Counselor in Tempe, AZ

    I have been working at Grand Canyon University full-time (less than an year)

    Pros

    Benefits
    Co workers
    4 break times
    Students who are honestly passionate

    Cons

    Pay for what we are doing. Also we are selling education and it is about monthly numbers at the end of the day which messing up the true meaning higher education and having passionate learners and enrolling qualified students.

    Advice to ManagementAdvice

    Stop micro managing and writing employees up for not meeting numbers. If an employee originally have 7 students for the month and 5 students decide not to start because life got in the way, don't hold them accountable.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Colleagues were great, support was not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Instructor in Phoenix, AZ
    Former Employee - Instructor in Phoenix, AZ

    I worked at Grand Canyon University full-time (more than an year)

    Pros

    Friendly environment, bonuses, great benefits, fantastic co-workers. Working with students was awesome!

    Cons

    Zero support from management, clear directions with no help as a new hire to accomplish them. Money/profit focused with nothing going back to classroom infrastructure. Education and for-profit model hard to reconcile. Wanting to push Christian world view into EVERY classroom, even where it doesn't fit or seems awkward.

    Advice to ManagementAdvice

    More structured support environment for new employees. Trial by fire doesn't always pay off.

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    It was an overall good experience working there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Phoenix, AZ
    Former Employee - Technical Support Representative in Phoenix, AZ

    I worked at Grand Canyon University part-time (less than an year)

    Pros

    They train and hire students, graduates, and free tuition for people who are employed at GCU. If you are a student worker there is no free tuition. They are a Christian based school in the process of expansion. If you are a student worker they are very flexible with scheduling and working around your schedule.

    Cons

    Working at GCU as a student worker is not as great. They dont offer free tuition and depending on where you are hired, you cannot do your homework and work at the same time. As a student worker, I expected for them to allow me to study and work at the same time. Pay is also minimum wage.

    Advice to ManagementAdvice

    I was very satisfied with senior managment, I had no issues with them.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    GCU is a growing for-profit higher education organization when other colleges are downsizing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Grand Canyon University full-time (more than 5 years)

    Pros

    The organization is growing due to the innovation of CEO and his ability to get things done. Opportunity for advancement, great benefits including education, focus on academic quality, transparency throughout operations.

    Cons

    Its a mystery how some executive leaders are in their positions since their actions hurt performance instead of help and they contribute to the loss of great talent.

    Recommends
    Approves of CEO
  10. 2 people found this helpful  

    Not a healthy work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Counselor in Phoenix, AZ
    Former Employee - Enrollment Counselor in Phoenix, AZ

    I worked at Grand Canyon University full-time (more than 3 years)

    Pros

    GCU is still a good school with a great curriculum. They pay well and have decent benefits.

    Cons

    The individuals running the company are not following appropriate education protocol and they are more worried about growth rather than resources for their students. For instance, the President and the CEO are now the same person. The CEO only has his masters and is not an administrator. He has business and sports experience, not administration. The environment for enrollment and student preparation is now only about sales and they no longer coach the staff on customer service. They threaten the staff with write up and no longer coach or train the staff. It's only about numbers and customer service as well as staff appreciation has gone out the window. Aside from that, they are no longer utilizing leads that truly inquired. People are responding to banners on websites, however, they are misleading about money they may be able to use for school. These scholarships are not for graduate school.

    Advice to ManagementAdvice

    If you respect your staff and coach to what GCU has to offer, students will choose GCU as it has a great history. At this time though, GCU is loosing affiliations. Such as Dr Ken Blanchard has parted ways with GCU as they no longer follow Servant Leadership. Go back to your roots and appropriate gradual growth will follow.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    All sales, no Christianity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - University Development Representative
    Current Employee - University Development Representative

    I have been working at Grand Canyon University full-time (more than an year)

    Pros

    The salary is good probably better than industry standards but not worth it for the ringer you will be put through to keep your job

    Cons

    The management is so pushy trying to make everyone reach achievable goals. They refuse to admit the goals are unattainable so they just write everyone up and fire so they won't have to do layoffs

    Advice to ManagementAdvice

    Listen to your frontline. Stop making knee-jerk changes. All territories are not good territories. Stop threatening peoples' jobs for the almighty dollar. Don't boast Christian values if they are not used with your employees.

    Doesn't Recommend
    Disapproves of CEO

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