Grand Canyon University

  www.gcu.edu
  www.gcu.edu

Grand Canyon University Reviews

Updated October 18, 2014
Updated October 18, 2014
145 Reviews
2.9
145 Reviews
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Grand Canyon University CEO Brian Mueller
Brian Mueller
79 Ratings

Review Highlights

Pros
  • Starting with 4 weeks of vacation time, very good health benefits and free tuition (in 14 reviews)

  • Friendly environment, bonuses, great benefits, fantastic co-workers (in 12 reviews)


Cons
  • With the new campus they are building in East Mesa they are planning on laying off a lot of enrollment counselors (in 10 reviews)

  • Most of the upper management consists of former connections from University of Phoenix (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Colleagues were great, support was not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Instructor in Phoenix, AZ
    Former Employee - Instructor in Phoenix, AZ

    I worked at Grand Canyon University full-time (more than an year)

    Pros

    Friendly environment, bonuses, great benefits, fantastic co-workers. Working with students was awesome!

    Cons

    Zero support from management, clear directions with no help as a new hire to accomplish them. Money/profit focused with nothing going back to classroom infrastructure. Education and for-profit model hard to reconcile. Wanting to push Christian world view into EVERY classroom, even where it doesn't fit or seems awkward.

    Advice to ManagementAdvice

    More structured support environment for new employees. Trial by fire doesn't always pay off.

    Doesn't Recommend
    No opinion of CEO
  2.  

    It was an overall good experience working there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Phoenix, AZ
    Former Employee - Technical Support Representative in Phoenix, AZ

    I worked at Grand Canyon University part-time (less than an year)

    Pros

    They train and hire students, graduates, and free tuition for people who are employed at GCU. If you are a student worker there is no free tuition. They are a Christian based school in the process of expansion. If you are a student worker they are very flexible with scheduling and working around your schedule.

    Cons

    Working at GCU as a student worker is not as great. They dont offer free tuition and depending on where you are hired, you cannot do your homework and work at the same time. As a student worker, I expected for them to allow me to study and work at the same time. Pay is also minimum wage.

    Advice to ManagementAdvice

    I was very satisfied with senior managment, I had no issues with them.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    GCU is a growing for-profit higher education organization when other colleges are downsizing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Grand Canyon University full-time (more than 5 years)

    Pros

    The organization is growing due to the innovation of CEO and his ability to get things done. Opportunity for advancement, great benefits including education, focus on academic quality, transparency throughout operations.

    Cons

    Its a mystery how some executive leaders are in their positions since their actions hurt performance instead of help and they contribute to the loss of great talent.

    Recommends
    Approves of CEO
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  5. 1 person found this helpful  

    Not a healthy work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Counselor in Phoenix, AZ
    Former Employee - Enrollment Counselor in Phoenix, AZ

    I worked at Grand Canyon University full-time (more than 3 years)

    Pros

    GCU is still a good school with a great curriculum. They pay well and have decent benefits.

    Cons

    The individuals running the company are not following appropriate education protocol and they are more worried about growth rather than resources for their students. For instance, the President and the CEO are now the same person. The CEO only has his masters and is not an administrator. He has business and sports experience, not administration. The environment for enrollment and student preparation is now only about sales and they no longer coach the staff on customer service. They threaten the staff with write up and no longer coach or train the staff. It's only about numbers and customer service as well as staff appreciation has gone out the window. Aside from that, they are no longer utilizing leads that truly inquired. People are responding to banners on websites, however, they are misleading about money they may be able to use for school. These scholarships are not for graduate school.

    Advice to ManagementAdvice

    If you respect your staff and coach to what GCU has to offer, students will choose GCU as it has a great history. At this time though, GCU is loosing affiliations. Such as Dr Ken Blanchard has parted ways with GCU as they no longer follow Servant Leadership. Go back to your roots and appropriate gradual growth will follow.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    All sales, no Christianity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - University Development Representative
    Current Employee - University Development Representative

    I have been working at Grand Canyon University full-time (more than an year)

    Pros

    The salary is good probably better than industry standards but not worth it for the ringer you will be put through to keep your job

    Cons

    The management is so pushy trying to make everyone reach achievable goals. They refuse to admit the goals are unattainable so they just write everyone up and fire so they won't have to do layoffs

    Advice to ManagementAdvice

    Listen to your frontline. Stop making knee-jerk changes. All territories are not good territories. Stop threatening peoples' jobs for the almighty dollar. Don't boast Christian values if they are not used with your employees.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    It was a great experience to work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professor Assistant in Phoenix, AZ
    Former Employee - Professor Assistant in Phoenix, AZ

    I worked at Grand Canyon University part-time (less than an year)

    Pros

    The work easy and relatable with current class.

    Cons

    Dealing with payroll was a hassle.

    Advice to ManagementAdvice

    Fix the payroll

    Approves of CEO
  8. 1 person found this helpful  

    This is a high pressure sales job, if you enjoy sales you'll like this job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor in Tempe, AZ
    Current Employee - Enrollment Counselor in Tempe, AZ

    I have been working at Grand Canyon University full-time (more than 5 years)

    Pros

    The compensation is above average for the industry, you get educational benefits so getting another Master's degree is almost free. you have off on national holidays and the vacation package is good as well. the people are great and you'll enjoy working with your colleagues.

    Cons

    This is a high pressure sales job and you have a performance matrix to meet. some specific metrics are the number of dials per day, talk time on the phone, and most importantly number of enrollments ( they call it first and second course completion). NO ONE can meet these metrics every month - there are slow enrollment months in the year, and they will write up employees who fall short. Very few people are promoted, most leave. The average life of an Enrollment Counselor is less than a year.

    Advice to ManagementAdvice

    Enrollment brings all the revenue into the organization, experienced counselors train and develop the new counselors and teach them to be successful, yet the best counselors don't feel secure in their jobs. Think of the job as a career, and try to maintain your best employees by treating them better, appreciate what they do. Everyone will benefit.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Above the norm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor in Peoria, AZ
    Current Employee - Enrollment Counselor in Peoria, AZ

    I have been working at Grand Canyon University full-time (less than an year)

    Pros

    GCU is the best place I have worked, although nothing is perfect, GCU is transparent in everything for employees and students. I like the Christian foundation and working in an ethical environment.

    Cons

    At times, not everyone involved in a project completion is on the same page. It would be helpful if there were well defined procedures, for example, in documents submission from one team/function to another.

    Advice to ManagementAdvice

    Please see the above notation.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Very good benefits but the corporate philosophy rarely matches with the actual culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Marketing Specialist in Phoenix, AZ
    Current Employee - Digital Marketing Specialist in Phoenix, AZ

    I have been working at Grand Canyon University full-time (less than an year)

    Pros

    Starting with 4 weeks of vacation time, very good health benefits and free tuition. Competitive compensation in some traditional positions. Most of the people are amazing to work with. Normally very good work-life balance.

    Cons

    Compensation does not match other companies. Structure of departments is constantly changing, with little to no research going in to restructuring. The company culture does not translate to all departments, sadly. Brian has done an amazing job with transforming the company, but not all departments are benefitting from the growth.

    Advice to ManagementAdvice

    Servant leadership.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    OMG... Don't work here! SALES, SALES, SALES!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - University Development Representative in Sonoma, CA
    Current Employee - University Development Representative in Sonoma, CA

    I have been working at Grand Canyon University full-time (less than an year)

    Pros

    Free Tuition
    University is growing rapidly.
    Good vacation package (although you will not get any time to use it)

    Cons

    If you come from a higher education/student affairs background, you will not enjoy this job!
    Very little support from managers
    Ridiculous amount of workload
    Expectations of management are unachievable!
    Training way too long and exhausting (3 weeks) and you learn very little to actually do your job.
    Management is a bunch of University of Phoenix sales people who expect sales, sales, sales and high #s every month.
    Good luck taking time off. You get vacation time but it is very hard to take it off and enjoy it when you are constantly worried about your sales #s.
    Don't be fooled by the "work from home" aspect. You are incredibly busy and don't actually have time for flexibility. You will also work late in the evenings doing paperwork as well as weekends.

    Advice to ManagementAdvice

    More shadowing for online UDR's and Admissions Reps who are out in the field. More support. Be honest to employees that this is just a sales job and very little student advising.
    Don't waste so much time and money on your training in Phoenix. Most of it was totally useless for us in the field and we were even given a lot of wrong information

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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