Grand Canyon University Reviews

Updated August 2, 2015
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3.1
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Grand Canyon University CEO Brian Mueller
Brian Mueller
114 Ratings

Pros
  • Free tuition and medical benefits (in 14 reviews)

  • There are great benefits, salary, and people to work with (in 12 reviews)

Cons
  • From the enrollment counselors to instructors, customer service trumps all (in 11 reviews)

  • All upper management is from UoP (in 8 reviews)

More Pros and Cons

207 Employee Reviews

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  1. Helpful (2)

    Online Adjunct

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grand Canyon University

    Pros

    Continuous part-time work teaching up to two classes at a time.

    Cons

    Pay is low compared to other universities and you spend a significant amount of time online with students.


  2. Great work place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Counselor in Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ

    I have been working at Grand Canyon University full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team environment and awesome benefits as well. Regular work day from 9-5pm and an hour lunch break. Love getting holidays off.

    Cons

    Call center environment so you have to make 80-100 dials a day or more.

    Advice to Management

    No advice


  3. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grand Canyon University full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great upper management with a real vision for the future

    Cons

    Slow internal processes when it comes to key matters driving student success.

    Advice to Management

    Don't move to fast or you will lose the focus and vision.


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  5. enrollment counselor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grand Canyon University

    Pros

    Huge impact on the ground campus environment. Good community outreach and positive impact on the surrounding neighborhoods.

    Cons

    The online division is suffering tremendously. Management is scrambling to meet unrealistic growth projections. Ethical decisions are no longer being made. A tremendous amount of pressure for online counselors to enroll students, even at the risk of knowing the students will not be successful. This is a sales job and you are graded on the amount of enrollments you make each month. The inquiries provided to enrollment counselors are bad. Most inquiries didn't request info but are applying for jobs. We are still calling inquiries from 7 years ago. The culture is hit or miss. They try to be upbeat but there is definitely a hidden high pressure to the job. Turnover is high.

    Advice to Management

    Quit promoting managers and directors with little people skills and huge egos. Listen to the vision of the CEO and align business practices to support the vision, not revert back to ways of universities that have gone under due to bad business practices.


  6. Enrollment Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Counselor in Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ

    I have been working at Grand Canyon University

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great benefits, lots of days off a year, 401k, lots of half days, free tickets to basketball games.

    Cons

    If you weren't at the University of Phoenix with someone then you will most likely not move up. Working in the Peoria and Tempe offices is almost like not working for GCU. The management doesn't have a realistic view on enrollments. Enrollment has dipped throughout the whole university and the Enrollment Counselor jobs are the first to feel the pinch.

    Advice to Management

    Before firing your Enrollment Counselors the management needs to look at the Enrollment Manager role. They are basically babysitters. They aren't very important to Enrollments. They basically just hire and fire. I think GCU would benefit from cutting down the ECM position and focusing on creating more opportunities for the EC's. '


  7. Student Tutor

    Former Employee - Student Tutor in Phoenix, AZ
    Former Employee - Student Tutor in Phoenix, AZ

    I worked at Grand Canyon University

    Pros

    Organized, clean, always students in need

    Cons

    No chances for growth or overtime.


  8. Helpful (5)

    Manipulative Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Counselor in Tempe, AZ
    Current Employee - Enrollment Counselor in Tempe, AZ

    I have been working at Grand Canyon University full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits, 401k, Opportunity for work life balance, great pay for people new in the field.

    Cons

    Every quarter the staff are lied to (the carrot is dangled) about upcoming opportunities or benefits that never materialize. False deadlines are given only to have such benefits vanish and a new incentive is promoted for the next 90 days. There is a definite unevenness about the distribution of wealth and you are NOT paid based on your performance. Some of the lower earners are some of the highest performers here. ALL EMPLOYEES ARE NOT TREATED EQUAL.The pretense that tenured employees are paid higher stops after the 2 year mark then there is NO incentive to stay on board any further.

    Advice to Management

    Stop lying to your employees. The longer tenured employees have heard the same cycle of financial promises year in and year out about how you would LOVE to give them a significant raise but weren't able to, how you are working on it VERY hard this time and it just might happen. It is in poor taste to string people along with the thought of a significant increase only to disappoint them a week before it is supposed to be implemented....EVERY YEAR!!!


  9. Helpful (1)

    Excellent opportunity to expand your education

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grand Canyon University full-time (More than a year)

    Pros

    Great co-workers and overall mission statement. Supports community outreach. Team spirit.

    Cons

    Upper management, lack of communication within department.


  10. Great management, but policies are not consistent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administration Faculty in Phoenix, AZ
    Current Employee - Administration Faculty in Phoenix, AZ

    I have been working at Grand Canyon University full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work environment, benefits are granted in a reasonable time, schedules are good, and there is room for growth within.

    Cons

    Discrimination policy is not consistent with what actually occurs. The work environment can be hostile at times, with political agendas and conservative opinions. I believe these things can and should be curbed in the office.

    Advice to Management

    Some people look into discrimination policies prior to taking a position due to past experiences and take it seriously. You claim to have a non-discrimination policy for sexual orientation, gender, and marital status. You are also a company within a city that has a non-discrimination policy implemented for businesses. You make employees sign this document saying they will abide with the rules and acknowledge them. YET, you do not offer benefits to legal spouses that are of the same-sex. That is discrimination. Fix it. Either admit that you do discriminate and drop the protected statuses, so incoming employees will have transparency and make their decision to take a position knowing the truth - or - live up to your own implemented policy.


  11. Good Parts but Low Pay and Lots of Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Adjunct Faculty
    Current Employee - Online Adjunct Faculty

    I have been working at Grand Canyon University part-time (More than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    I really like this school's philosophy and values. Although they are Christian, a variety of religious affiliations are welcome. The students are also nice to work with and seem to have a higher level of self-efficacy. I enjoy the students at this school very much.

    Cons

    There is no interpersonal interaction with anyone at the school. You will hear from a different person each year for your performance review. The pay is low- as in $1,000- $1,500 below other schools for the same course length and student load. There is also a significant amount of work. My classes have assignments every week, and sometimes both individual and group assignments in one week. It takes a long time for corrections to be made in a course. I have given feedback on rubric errors etc. that took over a year to fix, and on revision there were new errors. In the meantime you have to manage student confusion. Despite the school's slow response to instructor feedback be prepared to take a multi-day re-training course if you make one single error in the class, something as simple as accepting a late assignment without documenting you gave the student an extension- one time in one class. It's very draconian- without positive feedback on areas you've excelled, gone above the requirements, or for having excellent student reviews about your engagement and knowledge. It was better here a few years ago and I'm going to phase out working here. There are better schools to work for.

    Advice to Management

    Have a more interpersonal relationship with your adjuncts. Listen to teachers when they say there are errors in the course- or give them a venue to communicate this directly to a course lead, instead of through a form that just drops into space and you never hear anything. Recognize what instructors have done well, when you give suggestions for improvement. The low pay, high level of work and lack of any recognition makes it a bummer to work here.



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