Grand Canyon University Reviews

Updated August 28, 2014
Updated August 28, 2014
135 Reviews

3.0
135 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Grand Canyon University CEO Brian Mueller
Brian Mueller
72 Ratings

Review Highlights

Pros
  • benifits are good - employees and 2 of their kids can receive free tuition; flexible schedule when needed (in 11 reviews)

  • GCU has a good benefits package (in 9 reviews)


Cons
  • Most of the upper management consists of former connections from University of Phoenix (in 8 reviews)

  • Enrollment counselors pressured to meet a monthly quota, and under alot of pressure to enroll as many students as possible (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    This is a high pressure sales job, if you enjoy sales you'll like this job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor  in  Tempe, AZ
    Current Employee - Enrollment Counselor in Tempe, AZ

    I have been working at Grand Canyon University full-time for more than 5 years

    Pros

    The compensation is above average for the industry, you get educational benefits so getting another Master's degree is almost free. you have off on national holidays and the vacation package is good as well. the people are great and you'll enjoy working with your colleagues.

    Cons

    This is a high pressure sales job and you have a performance matrix to meet. some specific metrics are the number of dials per day, talk time on the phone, and most importantly number of enrollments ( they call it first and second course completion). NO ONE can meet these metrics every month - there are slow enrollment months in the year, and they will write up employees who fall short. Very few people are promoted, most leave. The average life of an Enrollment Counselor is less than a year.

    Advice to ManagementAdvice

    Enrollment brings all the revenue into the organization, experienced counselors train and develop the new counselors and teach them to be successful, yet the best counselors don't feel secure in their jobs. Think of the job as a career, and try to maintain your best employees by treating them better, appreciate what they do. Everyone will benefit.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Excellent Opportunity to Further Educational Goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor  in  Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ

    I have been working at Grand Canyon University full-time for more than a year

    Pros

    They pay for your education.

    Cons

    inability to grow and make more money

    Advice to ManagementAdvice

    Incentives to make more money

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A Company That Really Cares For It's Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor  in  Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ

    I have been working at Grand Canyon University full-time for more than a year

    Pros

    Great leadership, work-life balance, support.

    Cons

    Things change a lot in the education industry, so you have to remain on top of your game.

    Advice to ManagementAdvice

    Keep hiring for management positions from within

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Enrollment Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor  in  Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ

    I have been working at Grand Canyon University full-time for more than 3 years

    Pros

    Decent Pay and Benefits including education paid for.

    Cons

    Micromanagement and not what you know who you know to make it

    Advice to ManagementAdvice

    Do not think just because you make manager you forget how it was to be in employers shoes and take time to listen to your employers

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Potential to be a great company, but needs to be managed better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Financial Advisor  in  Phoenix, AZ
    Former Employee - Student Financial Advisor in Phoenix, AZ

    I worked at Grand Canyon University full-time for more than 3 years

    Pros

    GCU has a great product for both their online and on campus students. You can really make a difference for customers and make good money while doing it. Plenty of paid time off.

    Cons

    Management was filled with people who were afraid to speak their mind and address the companies core issues. A lack of respect from management to employees. That is what holds them down.

    Advice to ManagementAdvice

    Don't be afraid of the truth, it will set you free.

    Recommends
    Positive Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Not Pleased - online student counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Student Service Advisor  in  Tempe, AZ
    Current Employee - Student Service Advisor in Tempe, AZ

    I have been working at Grand Canyon University full-time for more than 3 years

    Pros

    Discounted college degree programs, paid time off, the opportunity to legitimately make a difference in someone's life does present itself in the job

    Cons

    The environment as an online counselor is very stressful. Company boasts an ethical Christian heritage, but although students should be first, job objectives are highly numbers oriented and geared towards quantity not quality of students. Too many under-qualified PELL runners are allowed in even when it is blatantly obvious that they are not enrolling with any intention of completing courses.
    My entire department is very unhappy and bad moral is rampant. Surprisingly there aren't that many opportunities to move up. Even though the organization continues to be very profitable, revenues are being funneled into erecting the new campus, not creating jobs outside of the call center to facilitate career growth for internal candidates. When they do open up, the good jobs are swept up by friends and past colleagues of the big wigs; nepotism and cronyism are valued above actual talent and even educational background.
    Job roles set unrealistic goals under unnecessary micromanaging "leadership" tactics. Asinine meetings all week long that pull you away from your desk when you already haven't enough time in a week to reasonably complete all of your job expectations.
    No real appreciation or recognition for excellent performance besides little certificates you can put in your cube.

    Advice to ManagementAdvice

    Management should take the time to listen to constructive feedback from those that are actually out in the field, doing the job. This way, solutions can be found to make the jobs not only bearable to do 40+ hours a week but also more efficient. Instead of continuing to overwork and underpay your valuable tenured employees, start looking to find viable solutions to improving their overall experience on the job.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Something they don't tell you- Enrollment Counselors are salesmen!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Counselor  in  Phoenix, AZ
    Former Employee - Enrollment Counselor in Phoenix, AZ

    I worked at Grand Canyon University full-time for more than a year

    Pros

    Great pay, benefits, and paid time off

    Cons

    Lack of job security unrealistic expectations are pushed on you daily- VERY stressful. Also, management is not empathetic.

    Advice to ManagementAdvice

    Please put yourselves in your employees' shoes. Obtaining these ridiculous numbers is not possible- you know that and we know that.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9.  

    Sr. Storage and Backup Engineer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grand Canyon University full-time

    Pros

    Growing company with great benefits.

    Cons

    None that I can think of.

  10.  

    gcu soars

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grand Canyon University

    Pros

    Peppy people who love their job and love others around them Christian University

    Cons

    lots of training is required so you become burnt out rather quickly

    Advice to ManagementAdvice

    lalalalalalalalallalalala

  11. 1 person found this helpful  

    Operations and Academics don't mix

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Service University Development Representative  in  Seattle, WA
    Former Employee - Full Service University Development Representative in Seattle, WA

    I worked at Grand Canyon University full-time for more than a year

    Pros

    Benefits are fantastic. Strong growth market. Home campus in Phoenix is amazing. The CEO is a very dynamic leader.

    Cons

    Training is sub-par. Company does not live up to its values on the operations side. Management communication is very poor. Work life balance is almost non-existent in this position. CEO cannot live up to the promises he is making.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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