Grand Canyon University Reviews

Updated July 23, 2015
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3.1
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Grand Canyon University CEO Brian Mueller
Brian Mueller
115 Ratings

Pros
  • Free tuition and medical benefits (in 14 reviews)

  • There are great benefits, salary, and people to work with (in 12 reviews)

Cons
  • From the enrollment counselors to instructors, customer service trumps all (in 11 reviews)

  • All upper management is from UoP (in 8 reviews)

More Pros and Cons

205 Employee Reviews

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  1. Helpful (2)

    Online Adjunct

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grand Canyon University

    Pros

    Continuous part-time work teaching up to two classes at a time.

    Cons

    Pay is low compared to other universities and you spend a significant amount of time online with students.


  2. Great work place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Counselor in Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ

    I have been working at Grand Canyon University full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team environment and awesome benefits as well. Regular work day from 9-5pm and an hour lunch break. Love getting holidays off.

    Cons

    Call center environment so you have to make 80-100 dials a day or more.

    Advice to Management

    No advice


  3. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grand Canyon University full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great upper management with a real vision for the future

    Cons

    Slow internal processes when it comes to key matters driving student success.

    Advice to Management

    Don't move to fast or you will lose the focus and vision.


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  5. Student Tutor

    Former Employee - Student Tutor in Phoenix, AZ
    Former Employee - Student Tutor in Phoenix, AZ

    I worked at Grand Canyon University

    Pros

    Organized, clean, always students in need

    Cons

    No chances for growth or overtime.


  6. Helpful (5)

    Manipulative Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Counselor in Tempe, AZ
    Current Employee - Enrollment Counselor in Tempe, AZ

    I have been working at Grand Canyon University full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits, 401k, Opportunity for work life balance, great pay for people new in the field.

    Cons

    Every quarter the staff are lied to (the carrot is dangled) about upcoming opportunities or benefits that never materialize. False deadlines are given only to have such benefits vanish and a new incentive is promoted for the next 90 days. There is a definite unevenness about the distribution of wealth and you are NOT paid based on your performance. Some of the lower earners are some of the highest performers here. ALL EMPLOYEES ARE NOT TREATED EQUAL.The pretense that tenured employees are paid higher stops after the 2 year mark then there is NO incentive to stay on board any further.

    Advice to Management

    Stop lying to your employees. The longer tenured employees have heard the same cycle of financial promises year in and year out about how you would LOVE to give them a significant raise but weren't able to, how you are working on it VERY hard this time and it just might happen. It is in poor taste to string people along with the thought of a significant increase only to disappoint them a week before it is supposed to be implemented....EVERY YEAR!!!


  7. Helpful (1)

    Excellent opportunity to expand your education

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grand Canyon University full-time (More than a year)

    Pros

    Great co-workers and overall mission statement. Supports community outreach. Team spirit.

    Cons

    Upper management, lack of communication within department.


  8. Great management, but policies are not consistent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administration Faculty in Phoenix, AZ
    Current Employee - Administration Faculty in Phoenix, AZ

    I have been working at Grand Canyon University full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work environment, benefits are granted in a reasonable time, schedules are good, and there is room for growth within.

    Cons

    Discrimination policy is not consistent with what actually occurs. The work environment can be hostile at times, with political agendas and conservative opinions. I believe these things can and should be curbed in the office.

    Advice to Management

    Some people look into discrimination policies prior to taking a position due to past experiences and take it seriously. You claim to have a non-discrimination policy for sexual orientation, gender, and marital status. You are also a company within a city that has a non-discrimination policy implemented for businesses. You make employees sign this document saying they will abide with the rules and acknowledge them. YET, you do not offer benefits to legal spouses that are of the same-sex. That is discrimination. Fix it. Either admit that you do discriminate and drop the protected statuses, so incoming employees will have transparency and make their decision to take a position knowing the truth - or - live up to your own implemented policy.


  9. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grand Canyon University

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They offer genuine help for students.

    Cons

    no cons here so far!


  10. Helpful (8)

    Choose Wisely

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Counselor
    Former Employee - Enrollment Counselor

    I worked at Grand Canyon University full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits, work from home and flex opportunities if you do your job well.

    Cons

    Peoria > Tempe. Be very careful where your job is posted. Any employee will tell you there is a significant difference in morale between these locations. I worked at both. Tempe is micromanaged to the extreme with poor employee morale. Even HR is a nightmare, completely unprofessional and uneducated shockingly enough. The UOP fallout that is upper management is more interested in motivation through intimidation than inspiration. If you do have to work in Tempe, focus on having good conversations and the friendships you develop. Ignore management my and their negativity entirely.

    Advice to Management

    Pointless. Management will not change. Mueller will put the fear of God in his VPs. VPs will carry this down the line and the end result is managers ripping their teams the way mueller rips and belittles his leaders in meetings. I don't know how Peoria has managed to avoid this for the most part, but keep up the good work. Your employees are living happier lives than their east valley counterparts.


  11. Helpful (1)

    Adjunct Professor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grand Canyon University

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    flexible schedule, great pay, informative

    Cons

    I cannot think of any to mention.



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