Grand Canyon University Reviews

Updated August 24, 2015
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Grand Canyon University CEO Brian Mueller
Brian Mueller
29 Ratings

Pros
  • Free tuition and medical benefits (in 14 reviews)

  • There are great benefits, salary, and people to work with (in 12 reviews)

Cons
  • From the enrollment counselors to instructors, customer service trumps all (in 11 reviews)

  • All upper management is from UoP (in 8 reviews)

More Pros and Cons

62 Employee Reviews

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  1. Helpful (2)

    The worse job I've ever had

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Counselor in Peoria, AZ
    Current Employee - Enrollment Counselor in Peoria, AZ
    Doesn't Recommend
    Approves of CEO

    Pros

    You get all holidays off,and half days when you attend GCU basketball games. Free education and discounted tuition for family members. After 2 years you get an automatic raise to 50k.

    Cons

    In a call center setting with terrible pay, with a lot of cold calling. I feel like a telemarketer except I'm selling education. You probably won't get the job or a call back if you don't already know someone there, unless you have a stellar resume.

    Advice to Management

    Management should not hire or promote based on their sales accomplishments. Instead, hire/promote skilled, educated managers who know how to motivate and lead a team effectively and with integrity.


  2. Helpful (1)

    Pretty okay.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - University Development Representative in Los Angeles, CA
    Current Employee - University Development Representative in Los Angeles, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Grand Canyon University full-time (More than 5 years)

    Pros

    Benefits. Lots of PTO. Free education. UDR position makes life more flexible.

    Cons

    High expectations. Outside sales team managed as call center team. Wearing several different "hats": Business development, enrollment counselor, lead generation. Same enrollment expectation as people who have time to call leads all day. Management and leadership vary based on particular manager.

    Advice to Management

    Don't promise raises and not deliver. People don't like being led on. Also, offer training for managers. Good reps don't always make good management.


  3. Helpful (3)

    Student Services Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Grand Canyon University full-time

    Pros

    lots of employee perks including free tuition, paid time off and flexible schedules.

    Cons

    the work load is ridiculous. performance indicators change constantly. students are rude & entitled and you get about 30 emails a day. there's a call queue you have to be logged in to at all times. daily activities are tedious and repetitive. taking time off will make you fall so behind because weekly activities, emails and voicemails just pile up. high employee turn over rate.


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  5. Helpful (1)

    Enrollment Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Grand Canyon University full-time

    Pros

    Free education would be the biggest pro. Also the shift times would be another pro. They do offer paid time off at 6.23 hours per paycheck. Other than that its an average job.

    Cons

    Some of the cons would include the sales pitch for enrollment. You are required to hit a certain number of student per month while cold calling through databases which some people did not sign up for.

    Advice to Management

    Management does not stay the same. People are constantly leaving and being let go left and right. If you do not hit your number, no matter who you are, they will replace you.


  6. Helpful (1)

    Adjunct Professor - online

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Adjunct Professor in Portland, OR
    Former Freelancer - Adjunct Professor in Portland, OR

    I worked at Grand Canyon University (More than a year)

    Pros

    Growing organization with lots of emphasis on its online presence.

    Cons

    Not enough quality control. Students were often under prepared for the standards of my class but had received passing grades and sometimes top grades from other professors. Plus, the scripted online material was littered with grammatical errors, as well as other sentence issues. However, after reporting these issues several times, no changes were made.

    Advice to Management

    Don't be a diploma mill. Concentrate on quality and the students/money will come to you.


  7. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Account in Scottsdale, AZ
    Current Employee - Key Account in Scottsdale, AZ
    Positive Outlook
    No opinion of CEO

    I have been working at Grand Canyon University full-time (More than 5 years)

    Pros

    Good growth, good opportunities, sustainable organization

    Cons

    Rapid change can cause breakdown in long tern global vision


  8. Helpful (1)

    Online Adjunct

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grand Canyon University as a contractor (Less than a year)

    Pros

    Great supplemental income and the staff and tech support are very willing to help you with any questions. Classes and curriculum are pre-set for you. Great training class.

    Cons

    Time requirements are a bit unrealistic. (Be active in classroom at least once every twenty-four hours, seven days a week, every week of class - no real exceptions.)

    Advice to Management

    Six days a week engagement would be more realistic, I think.


  9. Helpful (2)

    Great management, but policies are not consistent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administration Faculty in Phoenix, AZ
    Current Employee - Administration Faculty in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Grand Canyon University full-time (More than 5 years)

    Pros

    Work environment, benefits are granted in a reasonable time, schedules are good, and there is room for growth within.

    Cons

    Discrimination policy is not consistent with what actually occurs. The work environment can be hostile at times, with political agendas and conservative opinions. I believe these things can and should be curbed in the office.

    Advice to Management

    Some people look into discrimination policies prior to taking a position due to past experiences and take it seriously. You claim to have a non-discrimination policy for sexual orientation, gender, and marital status. You are also a company within a city that has a non-discrimination policy implemented for businesses. You make employees sign this document saying they will abide with the rules and acknowledge them. YET, you do not offer benefits to legal spouses that are of the same-sex. That is discrimination. Fix it. Either admit that you do discriminate and drop the protected statuses, so incoming employees will have transparency and make their decision to take a position knowing the truth - or - live up to your own implemented policy.


  10. Helpful (1)

    Excellent opportunity to expand your education

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grand Canyon University full-time (More than a year)

    Pros

    Great co-workers and overall mission statement. Supports community outreach. Team spirit.

    Cons

    Upper management, lack of communication within department.


  11. Helpful (9)

    Choose Wisely

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Counselor
    Former Employee - Enrollment Counselor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Grand Canyon University full-time (More than 3 years)

    Pros

    Great benefits, work from home and flex opportunities if you do your job well.

    Cons

    Peoria > Tempe. Be very careful where your job is posted. Any employee will tell you there is a significant difference in morale between these locations. I worked at both. Tempe is micromanaged to the extreme with poor employee morale. Even HR is a nightmare, completely unprofessional and uneducated shockingly enough. The UOP fallout that is upper management is more interested in motivation through intimidation than inspiration. If you do have to work in Tempe, focus on having good conversations and the friendships you develop. Ignore management my and their negativity entirely.

    Advice to Management

    Pointless. Management will not change. Mueller will put the fear of God in his VPs. VPs will carry this down the line and the end result is managers ripping their teams the way mueller rips and belittles his leaders in meetings. I don't know how Peoria has managed to avoid this for the most part, but keep up the good work. Your employees are living happier lives than their east valley counterparts.



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