Grand Canyon University Reviews

Updated June 22, 2015
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197 Employee Reviews

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  1. Helpful (2)

    Great People, Question Product

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Representative in Phoenix, AZ
    Former Employee - Admissions Representative in Phoenix, AZ

    I worked at Grand Canyon University full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I worked on the traditional campus and I loved it. The people were mostly really good, nice people. Having access to the gym, the amenities and just working on a college campus was a lot of fun. If you are not religious as I am not people are generally cool, but the vast majority of the employees are very religious but rarely are they abrasive about it. It was the people that kept me there so long.
    Other Pros - good benefits, good tech to work with, free (not including taxes) online education

    Cons

    Really it's just a phone sales job convincing students to attend and take out loans. The quality of the education is questionable and the for-profit nature of the business drives the managers to push their employees to meet arbitrary numbers. Upper management is often aloof as most upper management teams are.
    Other Cons - bad territories, generally poor "product,t" online programs are an absolute joke as most my teachers just passed me without even grading my work.

    Advice to Management

    Do some research on the territories before assigning them. I was given a territory that had 24 kids attend GCU over two years and was expected to recruit 40. My manager saved me from upper management firing me as she saw their mistake.


  2. Technical Support Representative II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Supervisor II in Phoenix, AZ
    Former Employee - Technical Support Supervisor II in Phoenix, AZ

    I worked at Grand Canyon University full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The people are nice, Good environment to work, Management was very understanding and fair

    Cons

    A lot of "who you know" mentality going on. Too much entitlement and cliques.


  3. Leadership Lacking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Grand Canyon University full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    CEO very business minded.
    Colleges strive to provide best product and experience to students
    Most of the employees are friendly and hardworking
    Not a Christian mindset at the top -- lip service at best

    Cons

    People in charge not good in leading people (need leadership training bad)
    Silo and click mentality (who you are friends with determines your destiny and longevity)
    New idea not welcomed -- only the ones that were transferred/mimicked from UOP
    Unfortunately, the drive is shareholder happiness

    Advice to Management

    No leader wants to be bad at it -- provide leadership training. Remember that you lead people and manage things. Lots of managers only the CEO was seen as a leader to me.


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  5. Helpful (1)

    Fun team and gratifying expirience, boring cold calling for the most part

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grand Canyon University part-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Fun team and very gratifying when you are able to help someone on the phone.

    Cons

    Lots of cold calling, then people yell at you when you are trying to help them.


  6. Helpful (1)

    Enrollment Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Counselor in Peoria, AZ
    Current Employee - Enrollment Counselor in Peoria, AZ

    I have been working at Grand Canyon University (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, great money, CEO is a very nice and driven man. Flexible shifts and intelligent coworkers.

    Cons

    Politics, poor upper management with RDO's. Employees treated like children. Management asking where employees go when on bathroom or 15 minute breaks. Work expectations never clear due to management changing their mind.

    Advice to Management

    Create realistic expectations for enrollment counselors and double check your RDO's management skills. Employees are not children.


  7. excellent employer with great benefits!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grand Canyon University full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Wonderful Christian atmosphere and family friendly.

    Cons

    I have no complaints regarding this company.

    Advice to Management

    Continue the growth.


  8. Call Center- Qualifying Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Qualifying Specialist in Phoenix, AZ
    Former Employee - Qualifying Specialist in Phoenix, AZ

    I worked at Grand Canyon University (More than a year)

    Recommends
    Recommends

    Pros

    Flexible hours. Easy. Great for college students.

    Cons

    You will have a lot of people yell at you on the phone. Other than that, it is a great job for a student


  9. Helpful (2)

    Stay away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grand Canyon University full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay, nice people overall

    Cons

    Management is in over their heads. Unqualified people everywhere more concerned with justifying why they actually have the jobs they have instead of the quality of work they produce. High turnover throughout the company. Employees are viewed as disposable parts.

    Advice to Management

    Care more about students after they enroll.


  10. Helpful (4)

    Struggling to find purpose

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Counselor in Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ

    I have been working at Grand Canyon University full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Decent salaries, good benefits, tuition reimbursement, and lots of opportunity for growth and advancement are all good reasons for working at Grand Canyon University.

    Cons

    The biggest challenges of working at Grand Canyon University (GCU) involve the publicly-traded, for-profit nature of Grand Canyon Education, Inc. (LOPE), and the inevitable difficulty of trying to juggle 1. student demands for academic quality with 2. employee demands for job-of-choice careers and 3. shareholder demands for ever-increasing revenues, new student enrollments, and market share.

    Advice to Management

    Abandon the recent trend towards GAP report micromanagement and instead focus on the reasons why the corporate culture at GCU continues to deteriorate. Why is it that outside of learning about it in training or maybe seeing it on occasional posters in the break room, that the vision, mission, and purpose of the University is never discussed?


  11. Helpful (1)

    Enrollment Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grand Canyon University

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There are a lot of half of days if you go to GCU basketball balls

    Cons

    It's a business not a school



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