Grand Canyon University

  www.gcu.edu
  www.gcu.edu

Grand Canyon University Reviews

Updated October 29, 2014
Updated October 29, 2014
148 Reviews
2.9
148 Reviews
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Grand Canyon University CEO Brian Mueller
Brian Mueller
81 Ratings

Review Highlights

Pros
  • Starting with 4 weeks of vacation time, very good health benefits and free tuition (in 14 reviews)

  • Friendly environment, bonuses, great benefits, fantastic co-workers (in 12 reviews)


Cons
  • With the new campus they are building in East Mesa they are planning on laying off a lot of enrollment counselors (in 10 reviews)

  • Most of the upper management consists of former connections from University of Phoenix (in 8 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    The Rot is at the Core

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Middle Management in Phoenix, AZ
    Current Employee - Middle Management in Phoenix, AZ

    I have been working at Grand Canyon University full-time (more than 10 years)

    Pros

    The Christian faculty and atmosphere created by Christian students is wonderful. Middle management cares for their employees and protects them from poor upper management.

    Cons

    Real leadership is deficient. The business side of GCU is definitely not Christian as evidenced by their open opinions of anyone who did not come from University of Phoenix (and a few who did). They talk the talk of Christianity, but this really seems to be a ploy to put butts in seats. Berating subordinates in meetings, exaggerating monetary contributions to the community, exaggerating placement rates, etc. are not signs of Christian love. To save money, this for-profit university staffs areas with student workers to avoid hiring FTE's. This may bolster the stock price by reducing personnel costs but it also reduces the quality of service to students. It is a shame that Christianity will take another black eye when this charade is exposed as just another money-making venture by carnival barkers.

    Advice to ManagementAdvice

    Forego all bonuses for one year and hire FTE's to fill the many slots that need filled in the ITS and support areas. This will improve work-life balance for employees and the quality of the education for students.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    This is a high pressure sales job, if you enjoy sales you'll like this job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor in Tempe, AZ
    Current Employee - Enrollment Counselor in Tempe, AZ

    I have been working at Grand Canyon University full-time (more than 5 years)

    Pros

    The compensation is above average for the industry, you get educational benefits so getting another Master's degree is almost free. you have off on national holidays and the vacation package is good as well. the people are great and you'll enjoy working with your colleagues.

    Cons

    This is a high pressure sales job and you have a performance matrix to meet. some specific metrics are the number of dials per day, talk time on the phone, and most importantly number of enrollments ( they call it first and second course completion). NO ONE can meet these metrics every month - there are slow enrollment months in the year, and they will write up employees who fall short. Very few people are promoted, most leave. The average life of an Enrollment Counselor is less than a year.

    Advice to ManagementAdvice

    Enrollment brings all the revenue into the organization, experienced counselors train and develop the new counselors and teach them to be successful, yet the best counselors don't feel secure in their jobs. Think of the job as a career, and try to maintain your best employees by treating them better, appreciate what they do. Everyone will benefit.

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Above the norm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor in Peoria, AZ
    Current Employee - Enrollment Counselor in Peoria, AZ

    I have been working at Grand Canyon University full-time (less than an year)

    Pros

    GCU is the best place I have worked, although nothing is perfect, GCU is transparent in everything for employees and students. I like the Christian foundation and working in an ethical environment.

    Cons

    At times, not everyone involved in a project completion is on the same page. It would be helpful if there were well defined procedures, for example, in documents submission from one team/function to another.

    Advice to ManagementAdvice

    Please see the above notation.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Very good benefits but the corporate philosophy rarely matches with the actual culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Marketing Specialist in Phoenix, AZ
    Current Employee - Digital Marketing Specialist in Phoenix, AZ

    I have been working at Grand Canyon University full-time (less than an year)

    Pros

    Starting with 4 weeks of vacation time, very good health benefits and free tuition. Competitive compensation in some traditional positions. Most of the people are amazing to work with. Normally very good work-life balance.

    Cons

    Compensation does not match other companies. Structure of departments is constantly changing, with little to no research going in to restructuring. The company culture does not translate to all departments, sadly. Brian has done an amazing job with transforming the company, but not all departments are benefitting from the growth.

    Advice to ManagementAdvice

    Servant leadership.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Excellent Opportunity to Further Educational Goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor in Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ

    I have been working at Grand Canyon University full-time (more than an year)

    Pros

    They pay for your education.

    Cons

    inability to grow and make more money

    Advice to ManagementAdvice

    Incentives to make more money

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    A Company That Really Cares For It's Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor in Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ

    I have been working at Grand Canyon University full-time (more than an year)

    Pros

    Great leadership, work-life balance, support.

    Cons

    Things change a lot in the education industry, so you have to remain on top of your game.

    Advice to ManagementAdvice

    Keep hiring for management positions from within

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Enrollment Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor in Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ

    I have been working at Grand Canyon University full-time (more than 3 years)

    Pros

    Decent Pay and Benefits including education paid for.

    Cons

    Micromanagement and not what you know who you know to make it

    Advice to ManagementAdvice

    Do not think just because you make manager you forget how it was to be in employers shoes and take time to listen to your employers

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Not Pleased - online student counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Student Service Advisor in Tempe, AZ
    Current Employee - Student Service Advisor in Tempe, AZ

    I have been working at Grand Canyon University full-time (more than 3 years)

    Pros

    Discounted college degree programs, paid time off, the opportunity to legitimately make a difference in someone's life does present itself in the job

    Cons

    The environment as an online counselor is very stressful. Company boasts an ethical Christian heritage, but although students should be first, job objectives are highly numbers oriented and geared towards quantity not quality of students. Too many under-qualified PELL runners are allowed in even when it is blatantly obvious that they are not enrolling with any intention of completing courses.
    My entire department is very unhappy and bad moral is rampant. Surprisingly there aren't that many opportunities to move up. Even though the organization continues to be very profitable, revenues are being funneled into erecting the new campus, not creating jobs outside of the call center to facilitate career growth for internal candidates. When they do open up, the good jobs are swept up by friends and past colleagues of the big wigs; nepotism and cronyism are valued above actual talent and even educational background.
    Job roles set unrealistic goals under unnecessary micromanaging "leadership" tactics. Asinine meetings all week long that pull you away from your desk when you already haven't enough time in a week to reasonably complete all of your job expectations.
    No real appreciation or recognition for excellent performance besides little certificates you can put in your cube.

    Advice to ManagementAdvice

    Management should take the time to listen to constructive feedback from those that are actually out in the field, doing the job. This way, solutions can be found to make the jobs not only bearable to do 40+ hours a week but also more efficient. Instead of continuing to overwork and underpay your valuable tenured employees, start looking to find viable solutions to improving their overall experience on the job.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Something they don't tell you- Enrollment Counselors are salesmen!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Counselor in Phoenix, AZ
    Former Employee - Enrollment Counselor in Phoenix, AZ

    I worked at Grand Canyon University full-time (more than an year)

    Pros

    Great pay, benefits, and paid time off

    Cons

    Lack of job security unrealistic expectations are pushed on you daily- VERY stressful. Also, management is not empathetic.

    Advice to ManagementAdvice

    Please put yourselves in your employees' shoes. Obtaining these ridiculous numbers is not possible- you know that and we know that.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    Sr. Storage and Backup Engineer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grand Canyon University full-time

    Pros

    Growing company with great benefits.

    Cons

    None that I can think of.

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