Grand Canyon University

www.gcu.edu

Grand Canyon University Reviews

Updated January 25, 2015
Updated January 25, 2015
153 Reviews
2.7
153 Reviews
Rating Trends

Recommend to a friend
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Grand Canyon University CEO Brian Mueller
Brian Mueller
83 Ratings

Review Highlights

Pros
  • Starting with 4 weeks of vacation time, very good health benefits and free tuition (in 14 reviews)

  • Friendly environment, bonuses, great benefits, fantastic co-workers (in 12 reviews)


Cons
  • With the new campus they are building in East Mesa they are planning on laying off a lot of enrollment counselors (in 11 reviews)

  • Most of the upper management consists of former connections from University of Phoenix (in 8 reviews)

More Highlights

Employee Reviews

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  1.  

    Grand Canyon University creates a lot of hype in training but is a major let down as a long term employer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor in Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ

    I have been working at Grand Canyon University full-time (more than a year)

    Pros

    I love that this is an actual school and not just an online entity like University of Phoenix. they have a mascot, sports teams, and you can really get caught up in the school spirit!

    Cons

    When it comes to everyday work life as an enrollment counselor, you REALLY get a sense that this is, at best, a temporary position. If you aren't hitting your enrollments you are put on a disciplinary track pretty fast. If your division isn't hitting budget the enrollment counselors are the first hit with unrealistic goals and fast-track disciplinary actions to either force you to step up or get out.

    Advice to ManagementAdvice

    Enrollment shouldn't be punished for poor marketing and poor management.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Enrollment counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor in Tempe, AZ
    Current Employee - Enrollment Counselor in Tempe, AZ

    I have been working at Grand Canyon University full-time (less than a year)

    Pros

    Benefits
    Co workers
    4 break times
    Students who are honestly passionate

    Cons

    Pay for what we are doing. Also we are selling education and it is about monthly numbers at the end of the day which messing up the true meaning higher education and having passionate learners and enrolling qualified students.

    Advice to ManagementAdvice

    Stop micro managing and writing employees up for not meeting numbers. If an employee originally have 7 students for the month and 5 students decide not to start because life got in the way, don't hold them accountable.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    All sales, no Christianity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - University Development Representative
    Current Employee - University Development Representative

    I have been working at Grand Canyon University full-time (more than a year)

    Pros

    The salary is good probably better than industry standards but not worth it for the ringer you will be put through to keep your job

    Cons

    The management is so pushy trying to make everyone reach achievable goals. They refuse to admit the goals are unattainable so they just write everyone up and fire so they won't have to do layoffs

    Advice to ManagementAdvice

    Listen to your frontline. Stop making knee-jerk changes. All territories are not good territories. Stop threatening peoples' jobs for the almighty dollar. Don't boast Christian values if they are not used with your employees.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    It was a great experience to work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professor Assistant in Phoenix, AZ
    Former Employee - Professor Assistant in Phoenix, AZ

    I worked at Grand Canyon University part-time (less than a year)

    Pros

    The work easy and relatable with current class.

    Cons

    Dealing with payroll was a hassle.

    Advice to ManagementAdvice

    Fix the payroll

    Approves of CEO
  6. 4 people found this helpful  

    OMG... Don't work here! SALES, SALES, SALES!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - University Development Representative in Sonoma, CA
    Current Employee - University Development Representative in Sonoma, CA

    I have been working at Grand Canyon University full-time (less than a year)

    Pros

    Free Tuition
    University is growing rapidly.
    Good vacation package (although you will not get any time to use it)

    Cons

    If you come from a higher education/student affairs background, you will not enjoy this job!
    Very little support from managers
    Ridiculous amount of workload
    Expectations of management are unachievable!
    Training way too long and exhausting (3 weeks) and you learn very little to actually do your job.
    Management is a bunch of University of Phoenix sales people who expect sales, sales, sales and high #s every month.
    Good luck taking time off. You get vacation time but it is very hard to take it off and enjoy it when you are constantly worried about your sales #s.
    Don't be fooled by the "work from home" aspect. You are incredibly busy and don't actually have time for flexibility. You will also work late in the evenings doing paperwork as well as weekends.

    Advice to ManagementAdvice

    More shadowing for online UDR's and Admissions Reps who are out in the field. More support. Be honest to employees that this is just a sales job and very little student advising.
    Don't waste so much time and money on your training in Phoenix. Most of it was totally useless for us in the field and we were even given a lot of wrong information

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    The Rot is at the Core

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Middle Management in Phoenix, AZ
    Current Employee - Middle Management in Phoenix, AZ

    I have been working at Grand Canyon University full-time (more than 10 years)

    Pros

    The Christian faculty and atmosphere created by Christian students is wonderful. Middle management cares for their employees and protects them from poor upper management.

    Cons

    Real leadership is deficient. The business side of GCU is definitely not Christian as evidenced by their open opinions of anyone who did not come from University of Phoenix (and a few who did). They talk the talk of Christianity, but this really seems to be a ploy to put butts in seats. Berating subordinates in meetings, exaggerating monetary contributions to the community, exaggerating placement rates, etc. are not signs of Christian love. To save money, this for-profit university staffs areas with student workers to avoid hiring FTE's. This may bolster the stock price by reducing personnel costs but it also reduces the quality of service to students. It is a shame that Christianity will take another black eye when this charade is exposed as just another money-making venture by carnival barkers.

    Advice to ManagementAdvice

    Forego all bonuses for one year and hire FTE's to fill the many slots that need filled in the ITS and support areas. This will improve work-life balance for employees and the quality of the education for students.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    This is a high pressure sales job, if you enjoy sales you'll like this job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor in Tempe, AZ
    Current Employee - Enrollment Counselor in Tempe, AZ

    I have been working at Grand Canyon University full-time (more than 5 years)

    Pros

    The compensation is above average for the industry, you get educational benefits so getting another Master's degree is almost free. you have off on national holidays and the vacation package is good as well. the people are great and you'll enjoy working with your colleagues.

    Cons

    This is a high pressure sales job and you have a performance matrix to meet. some specific metrics are the number of dials per day, talk time on the phone, and most importantly number of enrollments ( they call it first and second course completion). NO ONE can meet these metrics every month - there are slow enrollment months in the year, and they will write up employees who fall short. Very few people are promoted, most leave. The average life of an Enrollment Counselor is less than a year.

    Advice to ManagementAdvice

    Enrollment brings all the revenue into the organization, experienced counselors train and develop the new counselors and teach them to be successful, yet the best counselors don't feel secure in their jobs. Think of the job as a career, and try to maintain your best employees by treating them better, appreciate what they do. Everyone will benefit.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Above the norm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor in Peoria, AZ
    Current Employee - Enrollment Counselor in Peoria, AZ

    I have been working at Grand Canyon University full-time (less than a year)

    Pros

    GCU is the best place I have worked, although nothing is perfect, GCU is transparent in everything for employees and students. I like the Christian foundation and working in an ethical environment.

    Cons

    At times, not everyone involved in a project completion is on the same page. It would be helpful if there were well defined procedures, for example, in documents submission from one team/function to another.

    Advice to ManagementAdvice

    Please see the above notation.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Very good benefits but the corporate philosophy rarely matches with the actual culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Marketing Specialist in Phoenix, AZ
    Current Employee - Digital Marketing Specialist in Phoenix, AZ

    I have been working at Grand Canyon University full-time (less than a year)

    Pros

    Starting with 4 weeks of vacation time, very good health benefits and free tuition. Competitive compensation in some traditional positions. Most of the people are amazing to work with. Normally very good work-life balance.

    Cons

    Compensation does not match other companies. Structure of departments is constantly changing, with little to no research going in to restructuring. The company culture does not translate to all departments, sadly. Brian has done an amazing job with transforming the company, but not all departments are benefitting from the growth.

    Advice to ManagementAdvice

    Servant leadership.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Excellent Opportunity to Further Educational Goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor in Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ

    I have been working at Grand Canyon University full-time (more than a year)

    Pros

    They pay for your education.

    Cons

    inability to grow and make more money

    Advice to ManagementAdvice

    Incentives to make more money

    Recommends
    Positive Outlook
    Approves of CEO

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