Grand Canyon University

  www.gcu.edu
  www.gcu.edu

Grand Canyon University Reviews

Updated November 13, 2014
Updated November 13, 2014
150 Reviews
2.8
150 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Grand Canyon University CEO Brian Mueller
Brian Mueller
81 Ratings

Review Highlights

Pros
  • Starting with 4 weeks of vacation time, very good health benefits and free tuition (in 14 reviews)

  • Friendly environment, bonuses, great benefits, fantastic co-workers (in 12 reviews)


Cons
  • With the new campus they are building in East Mesa they are planning on laying off a lot of enrollment counselors (in 11 reviews)

  • Most of the upper management consists of former connections from University of Phoenix (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Potential to be a great company, but needs to be managed better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Financial Advisor in Phoenix, AZ
    Former Employee - Student Financial Advisor in Phoenix, AZ

    I worked at Grand Canyon University full-time (more than 3 years)

    Pros

    GCU has a great product for both their online and on campus students. You can really make a difference for customers and make good money while doing it. Plenty of paid time off.

    Cons

    Management was filled with people who were afraid to speak their mind and address the companies core issues. A lack of respect from management to employees. That is what holds them down.

    Advice to ManagementAdvice

    Don't be afraid of the truth, it will set you free.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Terrible company, treats employees poorly hides and behind "Christian" faith

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Counselor in Phoenix, AZ
    Former Employee - Enrollment Counselor in Phoenix, AZ

    I worked at Grand Canyon University full-time (more than an year)

    Pros

    Decent benefits, easy access to campus as it is located right off interstate 17, they do have quite a few dining options on campus

    Cons

    Terrible executive leadership, the suits only care about money and they treat their employees terribly. Very strict call center environment to try to sell their education to everyone

    Advice to ManagementAdvice

    Try to act on the Christian values that you preach when dealing with employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Not Pleased - online student counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Student Service Advisor in Tempe, AZ
    Current Employee - Student Service Advisor in Tempe, AZ

    I have been working at Grand Canyon University full-time (more than 3 years)

    Pros

    Discounted college degree programs, paid time off, the opportunity to legitimately make a difference in someone's life does present itself in the job

    Cons

    The environment as an online counselor is very stressful. Company boasts an ethical Christian heritage, but although students should be first, job objectives are highly numbers oriented and geared towards quantity not quality of students. Too many under-qualified PELL runners are allowed in even when it is blatantly obvious that they are not enrolling with any intention of completing courses.
    My entire department is very unhappy and bad moral is rampant. Surprisingly there aren't that many opportunities to move up. Even though the organization continues to be very profitable, revenues are being funneled into erecting the new campus, not creating jobs outside of the call center to facilitate career growth for internal candidates. When they do open up, the good jobs are swept up by friends and past colleagues of the big wigs; nepotism and cronyism are valued above actual talent and even educational background.
    Job roles set unrealistic goals under unnecessary micromanaging "leadership" tactics. Asinine meetings all week long that pull you away from your desk when you already haven't enough time in a week to reasonably complete all of your job expectations.
    No real appreciation or recognition for excellent performance besides little certificates you can put in your cube.

    Advice to ManagementAdvice

    Management should take the time to listen to constructive feedback from those that are actually out in the field, doing the job. This way, solutions can be found to make the jobs not only bearable to do 40+ hours a week but also more efficient. Instead of continuing to overwork and underpay your valuable tenured employees, start looking to find viable solutions to improving their overall experience on the job.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Something they don't tell you- Enrollment Counselors are salesmen!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Counselor in Phoenix, AZ
    Former Employee - Enrollment Counselor in Phoenix, AZ

    I worked at Grand Canyon University full-time (more than an year)

    Pros

    Great pay, benefits, and paid time off

    Cons

    Lack of job security unrealistic expectations are pushed on you daily- VERY stressful. Also, management is not empathetic.

    Advice to ManagementAdvice

    Please put yourselves in your employees' shoes. Obtaining these ridiculous numbers is not possible- you know that and we know that.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6.  

    gcu soars

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grand Canyon University

    Pros

    Peppy people who love their job and love others around them Christian University

    Cons

    lots of training is required so you become burnt out rather quickly

    Advice to ManagementAdvice

    lalalalalalalalallalalala

  7. 1 person found this helpful  

    Loved my team, but this is basically sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Online Enrollment Counselor in Tempe, AZ
    Former Employee - Online Enrollment Counselor in Tempe, AZ

    I worked at Grand Canyon University full-time (more than an year)

    Pros

    Great team environment, you are working within a specific region of US when calling your "inquiries" aka leads, so having a good team vibe is essential. I would not have lasted as long as I did without my teammates. If I had any desire to get another degree, I would have but that was not the case for me. Great benefit though, having a free degree is awesome!

    Cons

    Super high turnover, and high focus on numbers. This is a sales job. You are selling school. If you are ok with that, great! This job may be a good fit, but if you aren't it feels very salesy and mundane.

    Advice to ManagementAdvice

    Promote people who are not only deserving, but know what they are doing.

    Neutral Outlook
    Approves of CEO
  8.  

    Admissions Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grand Canyon University

    Pros

    Great place to work!

    -Good pay
    -Career Advancement Opportunities

    Cons

    - Long hours
    - Pressure to preform

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Pressure to call, call, call

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grand Canyon University

    Pros

    Co-workers develop good team environment

    Cons

    A lot of pressure to call, call, and call more. Micromanaged often.

    Advice to ManagementAdvice

    Less pressure, more support.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Operations and Academics don't mix

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Service University Development Representative in Seattle, WA
    Former Employee - Full Service University Development Representative in Seattle, WA

    I worked at Grand Canyon University full-time (more than an year)

    Pros

    Benefits are fantastic. Strong growth market. Home campus in Phoenix is amazing. The CEO is a very dynamic leader.

    Cons

    Training is sub-par. Company does not live up to its values on the operations side. Management communication is very poor. Work life balance is almost non-existent in this position. CEO cannot live up to the promises he is making.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Overall, GCU is a great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Service Advisor in Tempe, AZ
    Former Employee - Student Service Advisor in Tempe, AZ

    I worked at Grand Canyon University full-time (more than 3 years)

    Pros

    Amazing benefits, free education, flexible schedule, great pay, and wonderful people. Expectations are straightforward and can be an ideal company for a worker with an "honest days work for an honest days pay" mentality. Come to work, do your job, and you will be successful.

    Cons

    Close cubicle/telemarketing work environment, minimal management/leadership development, and inflexible enrollment expectations. Team happiness and development can often be reliant on the personality and motivation of the assigned manager and their willingness to lead.

    Advice to ManagementAdvice

    Weekly one-on-ones and request continual feedback from current and veteran employees.

    Recommends
    Positive Outlook
    Approves of CEO

Grand Canyon University Photos

Work at Grand Canyon University? Share Your Experiences

Grand Canyon University

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.