Grand Circle Reviews

Updated August 27, 2015
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2.2
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Recommend to a friend
Approve of CEO
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Alan E. Lewis
36 Ratings

Pros
  • Laid back environment, casual dress code, and welcoming of different types of people (in 8 reviews)

  • Decent travel benefits (assuming that the trips you choose are not overbooked or cancelled and you find out at the last minute as it often happens) (in 8 reviews)

Cons
  • The culture is calling people out (open and courageous) and you have to just take it and say thank you for the feed back (in 9 reviews)

  • Employees have to buy into company culture; agree with owners beliefs (in 8 reviews)

More Pros and Cons

73 Employee Reviews

Sort: Popular Rating Date
  1. Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Grand Circle full-time (More than 10 years)

    Pros

    Great benefits including travel. Casual dress code, relaxed atmosphere varied schedules. People there are great to work with, team atmosphere. Location is right off the red line, commuter rail so very easy to get to.

    Cons

    Very numbers driven and goals change often. No sense of security even when you are meeting your numbers. No guarantee that you'll have 3 days off in a row usually required to work a weekend day. Your direct supervisor also changes frequently. In addition to meeting metrics you are expected to meet the "values" which is very subjective.

    Advice to Management

    It's important to have consistency so it's not helpful to change the goals every month without a real explanation as to why or to have a different supervisor every couple months especially when evaluating values. Also don't day associates are #1 and then not listen to their feedback and concerns.


  2. toxic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    travel benefits and people. opportunity to learn about a very dynamic business

    Cons

    total lack of understanding of impact on employees and the business from leadership decisions

    Advice to Management

    owner needs to step back if the company wants to grow and retain talent


  3. Helpful (3)

    Great experience if you can tolerate intense culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook

    I worked at Grand Circle full-time

    Pros

    Broad exposure to every facet of the travel business; great products; talented co-workers; good benefits especially travel.

    Cons

    Culture is exceptionally demanding; burdensome performance management processes and they frequently get trumped by whims of mercurial leaders.


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  5. If You're A Developer/Engineer of Any Sort Don't Walk...RUN

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -The salary is good -The benefits are good (mbta passes pre-tax) -Good Location

    Cons

    -Intense culture -Company values are valued more than skill(s) -Everyone has to be a leader to succeed -You are mostly judged by your outspokenness in meetings and your use of company values and leadership tenets -They send every employee to overnight leadership retreats -They are backhanded and very political -Do not provide opportunities to learn

    Advice to Management

    If you want to succeed in a digital, technical world, you need to get with it. It takes different people with different skill sets to build a good organization and not everyone needs to be a type-a rara sales/cheerleader type.


  6. Helpful (3)

    Drink the cool aide culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Travel benefits, casual dress code, nice people

    Cons

    Decisions are made without thinking them through. Uncertainty about future and layoffs, a company that manages by fear. Corporate culture is "cult-like" and you must "drink the cool aide" to survive here.

    Advice to Management

    Think things through before making drastic changes or re-orgs that will effect the entire organization and the associates


  7. Helpful (5)

    ok

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people who work there are really wonderful.

    Cons

    Going to the bathroom negatively affects your ranking which affects which shift you have to work.


  8. Helpful (2)

    Customer Service Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Boston, MA
    Former Employee - Customer Service Specialist in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I worked at Grand Circle full-time (More than 3 years)

    Pros

    Great social environment for non managers (too cutthroat at higher levels)

    Cons

    Company is a social experiment created by owner, Alan Lewis. It is a billionare's toy masked behind charities, used for tax breaks is a company that cares less about employees more about turning them against each other. This was Hunger Games times 100x.


  9. Helpful (1)

    Air Travel Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Air Travel Consultant in Cambridge, MA
    Current Employee - Air Travel Consultant in Cambridge, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Grand Circle (Less than a year)

    Pros

    2 weeks vacation time, 3 weeks after 2 years. Sick time and personal time are now part of paid time off. Travel benefits, $500.00 personal growth bonus per year. 401K plan with company's match.

    Cons

    Lots of mandatory overtime thus lack of real work life balance, shift bids every 4 months or so, recent organizational changes, no job security in the call center. Early release and time off on holidays does not ever apply to call center employees though they do give you comp time to use as PTO in the future. However, not always easy to get time off approved.

    Advice to Management

    Start caring about your employees more. Money cannot buy happiness in the workplace.


  10. Helpful (8)

    The only difference between GCT and the Titanic is...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are none that can overcome the cons.

    Cons

    If this company were a religious organization it would be called a cult - delusional, self-centered, omnipotent leader that surrounds himself with henchmen. He fancies himself a sensei of sorts who's purpose in life is to enlighten the rest of us to his wisdom... about everything. "Culture" and "values" permeate every minute of every day, but it's a facade designed to force conformity. They are used to pit employees against each other. And the values do not apply to the upper echelon of management. Beyond rude, comments and mind games don't border deviant behavior, they jump way over the line. Previous experience, especially at a senior level, is completely disregarded. It's the head guy’s way. Period. Or if he's not in the room, it’s the whim of his longtime henchman and chief architect. Neither knows anything of marketing outside of direct mail. If you are progressive, digital, forward-thinking, a marketer of any substance run away from this organization. There's a reason that experienced digital talent lasts no more than 90 days. Don't relocate, don't lose time in your career, don't let your talents whither. This is a company that prides itself on wearing down the bright lights because they might outshine the leader.

    Advice to Management

    This would be a $1.5B company if you let the smart, talented people do what they do best. You hold the organization back.


  11. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Programmer Director in Boston, MA
    Current Employee - Senior Programmer Director in Boston, MA
    Approves of CEO

    Pros

    Gives You credit when you work well

    Cons

    Know and again could look down the work line

    Advice to Management

    Could use more inside staff ready to do the job,



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