Grand Circle Reviews

Updated July 30, 2015
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2.2
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Recommend to a friend
Approve of CEO
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Alan E. Lewis
35 Ratings

Pros
  • Laid back environment, casual dress code, and welcoming of different types of people (in 8 reviews)

  • Decent travel benefits (assuming that the trips you choose are not overbooked or cancelled and you find out at the last minute as it often happens) (in 8 reviews)

Cons
  • The culture is calling people out (open and courageous) and you have to just take it and say thank you for the feed back (in 9 reviews)

  • Employees have to buy into company culture; agree with owners beliefs (in 8 reviews)

More Pros and Cons

69 Employee Reviews

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  1. Helpful (1)

    Great experience if you can tolerate intense culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grand Circle full-time

    Positive Outlook
    Positive Outlook

    Pros

    Broad exposure to every facet of the travel business; great products; talented co-workers; good benefits especially travel.

    Cons

    Culture is exceptionally demanding; burdensome performance management processes and they frequently get trumped by whims of mercurial leaders.


  2. Helpful (1)

    ok

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grand Circle

    Pros

    The people who work there are really wonderful.

    Cons

    Going to the bathroom negatively affects your ranking which affects which shift you have to work.


  3. Customer Service Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Boston, MA
    Former Employee - Customer Service Specialist in Boston, MA

    I worked at Grand Circle full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great social environment for non managers (too cutthroat at higher levels)

    Cons

    Company is a social experiment created by owner, Alan Lewis. It is a billionare's toy masked behind charities, used for tax breaks is a company that cares less about employees more about turning them against each other. This was Hunger Games times 100x.


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  5. Air Travel Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Air Travel Consultant in Cambridge, MA
    Current Employee - Air Travel Consultant in Cambridge, MA

    I have been working at Grand Circle (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    2 weeks vacation time, 3 weeks after 2 years. Sick time and personal time are now part of paid time off. Travel benefits, $500.00 personal growth bonus per year. 401K plan with company's match.

    Cons

    Lots of mandatory overtime thus lack of real work life balance, shift bids every 4 months or so, recent organizational changes, no job security in the call center. Early release and time off on holidays does not ever apply to call center employees though they do give you comp time to use as PTO in the future. However, not always easy to get time off approved.

    Advice to Management

    Start caring about your employees more. Money cannot buy happiness in the workplace.


  6. Helpful (4)

    The only difference between GCT and the Titanic is...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grand Circle

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are none that can overcome the cons.

    Cons

    If this company were a religious organization it would be called a cult - delusional, self-centered, omnipotent leader that surrounds himself with henchmen. He fancies himself a sensei of sorts who's purpose in life is to enlighten the rest of us to his wisdom... about everything. "Culture" and "values" permeate every minute of every day, but it's a facade designed to force conformity. They are used to pit employees against each other. And the values do not apply to the upper echelon of management. Beyond rude, comments and mind games don't border deviant behavior, they jump way over the line. Previous experience, especially at a senior level, is completely disregarded. It's the head guy’s way. Period. Or if he's not in the room, it’s the whim of his longtime henchman and chief architect. Neither knows anything of marketing outside of direct mail. If you are progressive, digital, forward-thinking, a marketer of any substance run away from this organization. There's a reason that experienced digital talent lasts no more than 90 days. Don't relocate, don't lose time in your career, don't let your talents whither. This is a company that prides itself on wearing down the bright lights because they might outshine the leader.

    Advice to Management

    This would be a $1.5B company if you let the smart, talented people do what they do best. You hold the organization back.


  7. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Programmer Director in Boston, MA
    Current Employee - Senior Programmer Director in Boston, MA

    I have been working at Grand Circle

    Approves of CEO
    Approves of CEO

    Pros

    Gives You credit when you work well

    Cons

    Know and again could look down the work line

    Advice to Management

    Could use more inside staff ready to do the job,


  8. What a mess.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web in Boston, MA
    Current Employee - Web in Boston, MA

    I have been working at Grand Circle full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Management is extremely flexible in responding to trends and sales. Great benefits- affordable travel, focus on work life balance (although not all get to participate depending on job stresses), parties all the time to celebrate wins, job requirements seem to reward competent hard-workers.

    Cons

    Management is extremely flexible in responding to trends and sales. Causes too much chaos in workflow across channels. Lack of clear decision makers and leadership. No concrete plan seems to exist. Plan keeps changing and growing. Not a real data driven company. They could use a real marketing wizard.

    Advice to Management

    Allow peers and subordinates to review management. Without that- you will continue to have managers who are given titles without qualification and clear role development.


  9. Great working Environment with Great benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Grand Circle

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have worked here 10 plus years and have enjoyed a great working Environment with fair pay and a opportunity to see over 60 countries

    Cons

    If can not adapt to rapid change you can not work here

    Advice to Management

    Slow down and allow a process to work before abandoning it altogether.sometimes it takes morethan 90 days to see the progress you are llooking for


  10. Helpful (2)

    Highly Dysfunctional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Revenue Analyst in Boston, MA
    Former Employee - Revenue Analyst in Boston, MA

    I worked at Grand Circle full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Lured in by the opportunity to travel.

    Cons

    No work life balance Backstabbing culture promoted Open and Courageous Communication is an opportunity to degrade people to make yourself look better. The bonus payout was a joke… seriously


  11. Helpful (1)

    Pretty Dreadful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Grand Circle full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great benefits Travel opportunities Free food on occasion

    Cons

    Toxic corporate culture Cult-like employees.

    Advice to Management

    Hire people/retain people for their job success - not personal values.



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