Grand Pacific Resorts

www.grandpacificresortservices.com
Engaged Employer

Grand Pacific Resorts Reviews

Updated July 15, 2015
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2.9
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David S. Brown & Timothy J. Stripe
8 Ratings

13 Employee Reviews

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  1. Too much too fast

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grand Pacific Resorts full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    A great organization to learn from . They are rapid growing which gives plenty of room for growth. The cons are just symptoms of growing to rapidly which I feel will get addressed, If you give it some time I believe that this company will get it together.

    Cons

    The buddy system is definitely in play. If you do n ot hang out and go drinking you are left to clean up their messes. Upper management seems great but unaware of things at resort level. Only 1 person in HR for shift through complaints. Pay is on the Low side I

    Advice to Management

    Get more HR reps and have them visit other properties weekly. Don't make it that the only time hr is present on property is when someone's in trouble.


  2. Leisure Sales Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leisure Sales in Carlsbad, CA
    Former Employee - Leisure Sales in Carlsbad, CA

    I worked at Grand Pacific Resorts full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The process of getting hired is fairly simple. I was hired on with no hotel experience. You do have to pass a test over the phone, background check and drug test so it may take a few weeks but as long as you pass you get the job.

    Cons

    You don't need experience to be hired however you will in order to keep up. This is advanced reservations as you are required to sell and maintain all responsibilities for 4 properties. The base pay is $10 an hour and you get commission, however only on leisure sales. Meaning not group, corporate, third party paper, and owner or marketing. You also need to 100% on shop scores(randomly monitored calls with customers to make sure you say a pre written script. for every question or note you miss your 1% to 2.0% of your commission gets lowered.

    Advice to Management

    They need to help out a lot more and pay the agents for the amount of work that is expected of them. I also think they should allow all agents to take 2 10 minute breaks that is by law mandatory.


  3. Nice place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Carlsbad, CA
    Former Employee - Sales in Carlsbad, CA

    I worked at Grand Pacific Resorts

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    beautiful resort, very nice people.

    Cons

    Micro managed with very little pay.

    Advice to Management

    needs structure , no one is on the same page.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections in Carlsbad, CA
    Former Employee - Collections in Carlsbad, CA

    I worked at Grand Pacific Resorts full-time (More than a year)

    Recommends
    Recommends

    Pros

    Lots of growth potential, great benefits

    Cons

    Depending on department some of the management


  6. Good for experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In House Marketing Agent in Carlsbad, CA
    Current Employee - In House Marketing Agent in Carlsbad, CA

    I have been working at Grand Pacific Resorts part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great work/life balance. Good industry if you want to go into management. Willing to work with schedules for personal life and school life. Able to have opportunity to always learn something new.

    Cons

    Not competitive in pay. Takes long periods of time to move to upper positions. Upper positions is only good for experience not pay.


  7. In House Marketing Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In House Marketing Agent in Carlsbad, CA
    Current Employee - In House Marketing Agent in Carlsbad, CA

    I have been working at Grand Pacific Resorts full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Only been working for 2 weeks, still training. So far it is a good experience. The training is 9-3. The marketing team seem to be very professional and happy. Hours are 8-2 or 2-8.

    Cons

    too soon to tell have not been working long enough . so far I have nothing to call a con!!.

    Advice to Management

    Marketing manager is The BEST.


  8. A smaller company headed to big places!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Associate in Carlsbad, CA
    Former Employee - Front Desk Associate in Carlsbad, CA

    I worked at Grand Pacific Resorts full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    For being on the smaller scale for a company, their benefits are awesome! Health insurance is extremely affordable (which is very important these days). They do give raises, even in economically difficult times we were still given a cost of living raise, which I found out once I left, doesn't happen at other companies.

    Cons

    Promotions seem few and far between. It seems like they promote those that they "like" versus those that have put in the time and dedication. It has been a few years since I have worked here, so maybe things have changed.

    Advice to Management

    Never forget to appreciate the work your little worker-bees are doing for you. A simple thank you, or I appreciate that could make someone's day so much brighter--especially if they are trying to do such a good job, but don't feel as though they are being recognized. Some people don't like to boldly announce all the wonderful things they have done. Keep and eye out on those who are quiet about that stuff.


  9. Helpful (2)

    No vision, micro management, don't trust employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carlsbad, CA
    Former Employee - Anonymous Employee in Carlsbad, CA

    I worked at Grand Pacific Resorts full-time (More than 5 years)

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    Beautiful part of northern San Diego.

    Cons

    No women in upper management. Insensitive to employees, e.g. President told employees there would be no raises,even though raises had been given out 4 months before and everyone should tighten their belts. The next day he shows up in a new Porsche.

    Advice to Management

    They don't want any.


  10. Helpful (2)

    Horrible management; blatantly lies to customers; no ethics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Timeshares Marketing Backoffice in Carlsbad, CA
    Former Employee - Timeshares Marketing Backoffice in Carlsbad, CA

    I worked at Grand Pacific Resorts full-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    None that I can think of.

    Cons

    I took direction from two managers. One would tell me to do something and then the other would literally yell at me for doing it. Horrible communication. High pressure and lies to timeshare clients. I didn't work there for very long because I couldn't stand how dishonest they were.

    Advice to Management

    Stop scamming people.


  11. Helpful (2)

    RESORTIME.COM DOES NOT COMPLY TO DEPT LABOR WAGES & STANDARDS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Resortime Reservations in Carlsbad, CA
    Former Employee - Resortime Reservations in Carlsbad, CA

    I worked at Grand Pacific Resorts full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Nice people work in staff positions.

    Cons

    They have employees drive and deliver without paying mileage, and have employees work alone on weekends with no lunch or breaks as required by Dept of Labor. Employees are to afraid of losing their jobs to report them. They promise incentives/prizes/bonuses earned/won while employed at ResorTime and promised to former employees during exit interview and then do not deliver...No H/R dept available to report incidents. (ResorTime.com division of Grand Pacific Resorts). Nepotism, favoritism are rampant. Managers give false information to current employees.

    Advice to Management

    Managers should be held accountable for their word. CEO advised training for other positions would be available, however, people for YEARS requested transfers to other depts./opportunities and positions always filled before "internal postings" were visible to current employees.



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