Grand Sierra Resort and Casino

www.grandsierraresort.com

Grand Sierra Resort and Casino Reviews in Reno, NV

Updated October 10, 2014
Updated October 10, 2014
13 Reviews
1.5
13 Reviews
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Alex Meruelo
5 Ratings

6 Employee Reviews Back to all reviews

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  1.  

    A fairly average employer. Management is a disorganized & chaotic which causes the employees to wonder what's going on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Graphic Designer in Reno, NV
    Former Employee - Graphic Designer in Reno, NV

    I worked at Grand Sierra Resort and Casino full-time (more than an year)

    Pros

    The people in the marketing department truly care about their work and presenting the casino in the best possible manner. They made going to work worth it.

    Cons

    The upper management does not properly support all of the departments. There is a lack of effective communication, a culture of fear, rather than support, and chaos. There are way too many changes in the management personnel for any of the employees to feel secure in their jobs. Because of this most of the employees are trying to maintain a status quo so that they have less to worry about.

    Advice to ManagementAdvice

    The upper management does not properly support all of the departments. Stop shifting upper management around; promoting and firing them. This demoralizes the employees and is viewed as unstable. People are scared to get promoted because that means they may get fired the next month.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    They're...mediocre.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Reno, NV
    Former Employee - Anonymous Employee in Reno, NV

    I worked at Grand Sierra Resort and Casino part-time

    Pros

    Great coworkers.
    Steady hours.
    People who went in to gamble were funny and kind most of the time.

    Cons

    Ridiculous regulations.
    No vacation days for first two years.

    Advice to ManagementAdvice

    Be a bit more lenient towards your employees.

    Negative Outlook
    No opinion of CEO
  3.  

    Demeaning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cantina Food Server in Reno, NV
    Current Employee - Cantina Food Server in Reno, NV

    I have been working at Grand Sierra Resort and Casino part-time (less than an year)

    Pros

    I was able to easily go on vacation; although I had not been there that long, and switch shifts with the other girls at any time.

    The weekends are always busy and the tips are good if you can keep up.

    Cons

    My manager was constantly flirting with me, asking me out on dates and grazing my bottom each time he walked by me. It made myself along with my other co workers uneasy. He would hug and try to hold my hand. When I refused to flirt back I was cut down in hours to only two to one day a week. I have tried talking with HR about the situation but they are always in a meeting or go home early. I have filled out a complaint form and have not gotten a call.

    You are trained as you go. You either keep your head above water or drown. I would turn around an average of 75 tables to myself in a night so it was very stressful when I had my manager over reacting to very miniscule things.

    Very high turn over rate.

    Advice to ManagementAdvice

    I was yelled at in front of the customers for something I was unable to control. It was very unprofessional and demeaning. Try taking steps to help and listen before losing control of ones temper.
    Leadership is when the leader can pitch in and help, set an example to follow after instead of standing back and merely verbally assaulting people with crossed arms and a closed mind.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    This is the worst casino to work at in Reno.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting in Reno, NV
    Former Employee - Accounting in Reno, NV

    I worked at Grand Sierra Resort and Casino full-time (more than 3 years)

    Pros

    $2 meals in the cafeteria. The ability to leave the building after your shift and go somewhere nice.

    Cons

    The management believes everyone is stealing from them, probably because management screws over everyone whenever they have the chance.

    Advice to ManagementAdvice

    Your employees aren't there to steal from you. Maybe the class action lawsuit will be a wakeup call.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Right hand does not know what left hand is doing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Reno, NV
    Current Employee - Guest Service Representative in Reno, NV

    I have been working at Grand Sierra Resort and Casino full-time (less than an year)

    Pros

    Decent work environment, easy to move up. 2.00 lunches.

    Cons

    Micro management, low pay, long hours when advanced because of same. Get the experience, then move on.

    Advice to ManagementAdvice

    Empower people to do their jobs

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Don't do it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Reno, NV
    Current Employee - Management in Reno, NV

    I have been working at Grand Sierra Resort and Casino full-time (more than 10 years)

    Pros

    You only have to pay $2 for a meal in the employees cafeteria

    Cons

    The new management has no idea how to run a casino/resort. They are making a strong effort to chase employees away so they can replace them with part-time workers. Thanks to Obama Care, it's now the new norm.

    Advice to ManagementAdvice

    Stop micromanaging! You preach to us that we should smile and be friendly but upper management does not follow that advice!

    Doesn't Recommend
    Negative Outlook

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