Grande Communications

  www.mygrande.com
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Grande Communications Reviews

Updated Jun 28, 2014

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All Employees Current Employees Only

3.5 18 reviews

100% Approve of the CEO

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Matt Murphy

(1 ratings)

69% of employees recommend this company to a friend
18 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Comp & Benefits
    • Career Opportunities

     

    GREAT PLACE TO WORK!

    Territory Manager (Former Employee) Odessa, TX

    Prosgreat pay , great benefits , awesome manager and staff, on top of everything for their employees

    Conseverything was great i have to say honestly i had no cons but that i had to leave

    Advice to Senior Managementkeep up the great job!

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Place was good for sometime

    Technical Support Representative (Former Employee) San Marcos, TX

    ProsGood people and had a home town feel to it.

    ConsBecame to call center like everything was stats and numbers lost the ability to really talk to your customers.

    Advice to Senior ManagementNeed to make changes from the top and make it at least feel like you are listening.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good company to work for, but hard to see a career out of it

    Anonymous Employee (Former Employee)

    ProsManagement was flexible with schedule, work with you most of the time. Good company values, and opportunity to grow in position.

    ConsA LOT of office politics, seemed hard as to who to trust. a lot of visible favoritism among mangers. Very stressful if you were not in the "in" group

    Advice to Senior ManagementBe fair to all, don't be selective in applying policies only against certain people. Don't play favorites among employees

    No, I would not recommend this company to a friend

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    Interesting

    Technical Support Representative (Current Employee) San Marcos, TX

    ProsEasy Interview/Hiring Process
    Casual Work Environment
    Cool Co-workers

    ConsNo opportunity for better schedule/Consistently Understaffed
    Micromanaging
    Paranoid work environment

    Advice to Senior ManagementLearn better scheduling techniques.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Poor management, great benefits, work a lot of hours

    Broadband Service Technician Lll (Former Employee) Lewisville, TX

    ProsWork great over time, Benefits,

    ConsPoor management, Supervisors are negative always looking to get someone fired, and think they are better then everyone else.

    Advice to Senior Managementgive more positive attitude when someone does good. replace supervisors,

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good People

    Corporate (Current Employee) San Marcos, TX

    ProsThe people are nice and the benefits are good

    ConsParanoid working environment. They seem to be letting go of people right and left to replace with people that they will probably be letting go soon

    Advice to Senior ManagementSell to Google!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great pay, small business feel, great coworkers

    Technical Support Representative (Former Employee) San Marcos, TX

    ProsFlexible schedules, competitive pay, small business with big ambitions

    ConsIt can be stressful at times, getting weekends off is almost impossible

    Advice to Senior Managementgive employees ways to earn weekends off every now and then

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Busy place to work

    Anonymous Employee (Current Employee) San Marcos, TX

    ProsFair balance of life/work.
    Competitive health care.
    Many different markets to work with

    ConsLack of communication between executive and other departments.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Very Good Company with Great Benefits

    Tier I Tech Support (Former Employee) San Marcos, TX

    ProsFixed schedule, decent pay with potential to increase, incentives weekly, company occasionally pays for lunches. Relaxed atmosphere.

    ConsCustomers can be rude when calling, sitting for extended periods of time, extremely fast learning curve.

    Advice to Senior ManagementBe more attentive to the needs of agents.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great place to work

    Inside Sales Representative (Former Employee) San Marcos, TX

    ProsI worked at Grande before it was bought out by another larger company, ( I forget the name now), but at the time it was a great company to work for that made an effort to make you feel part of the Grande family. I am not sure if this atmosphere has changed since I have left.

    ConsThe Inside sales rep position took all calls, including billing issues and any other issues a customer has and was expected to turn those calls into sales. Customers would understandably get annoyed when they would call do pay their bill and be pestered with numerous sales promotions.

    Advice to Senior ManagementI think this has already done, but separate customer service/billing and sales so the customers who just need to adjust their account are being battered with offers and promotions that they do not want every time they call.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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