Great Lakes Higher Education

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Great Lakes Higher Education Reviews

Updated January 7, 2015
Updated January 7, 2015
19 Reviews
3.5
19 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Richard D. (Dick) George
13 Ratings

Employee Reviews

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  1.  

    Lots of opportunity for hard working people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Madison, WI
    Current Employee - Manager in Madison, WI

    I have been working at Great Lakes Higher Education full-time (more than 10 years)

    Pros

    There are a lot of opportunities, as long as you know how to take advantage of them. Employees with new ideas (and a little patience) can make a big impact. Some people feel stifled in this environment because there are so many different groups to collaborate with and get buy-in from, but those people may feel stifled in any corporate job.

    The people are great, for the most part. As a growing company, there are always challenges, but most of the time everyone does whatever they can to pull together and help each other out. The benefits are good, and the company does what they can to make sure they have good team members and that those team members know they are appreciated.

    Cons

    There are some challenges in training people and addressing work in new ways to keep up with the rapid growth of the company. Some managers and groups are a little more difficult to work with than others, but that's bound to happen no matter where you work.

    Advice to ManagementAdvice

    Keep working on supporting and implementing change, internal communication and culture, training, and developing clear strategies.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Irritating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Great Lakes Higher Education

    Pros

    Great people to work with

    Cons

    Supervision stinks. Strict environment.

    Advice to ManagementAdvice

    Spend a week on the phones with the same restrictions as the reps and see how it is.

  3.  

    Great company to work for. GREAT BENEFITS!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Great Lakes Higher Education

    Pros

    Nice pay for limited to no experience.

    Friendly staff

    Easy

    Company tries to make the environment relaxed & laid back

    Weekends off / latest shift ends at 9:15PM

    Cons

    The PTO/ schedule mod situation

    The borrowers : it's hard sometimes dealing with people that don't understand what THEY signed for. They either don't want to talk to you in the first place, expect you to magically make their loans disappear, or want to spend 1hr 45 minutes on the phone listing why they can't pay (life story. It's not too bad, more annoying).

    Breaks and lunches are short.

    Advice to ManagementAdvice

    So far so good. Always room for improvement but it seems like that is getting worked on.

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  5.  

    Borrower Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Great Lakes Higher Education part-time

    Pros

    Personal space is nice for the job

    Cons

    Undefined workload can make this micro-managed job challenging

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Very nice employees who are fun to work with. Flexible hours. Good management

    Former Intern - Java Developer Intern in Madison, WI
    Former Intern - Java Developer Intern in Madison, WI

    I worked at Great Lakes Higher Education as an intern (less than a year)

    Pros

    Everyone is very friendly. Management doesn't hover. Work Life balance is pretty good with flexible hours. Everyone has to be a the core hours between 9:00am and 11:00am and 1:00pm to 3:00pm, but the rest of your hours are up to you, as long as you're making at least 40 hours a week.

    Cons

    The internship program does not really coordinate any events for interns to get to know each other. Occasionally I felt that I did not have enough work to do during the internship.

    Advice to ManagementAdvice

    Consider organizing intern events.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    HIGH STRESS JOB

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Borrower Services Representative in Eau Claire, WI
    Former Employee - Borrower Services Representative in Eau Claire, WI

    I worked at Great Lakes Higher Education full-time (more than 3 years)

    Pros

    The ONLY perk or reason to stay is for the benefits.

    Cons

    Where to start...
    1. Horrible management, either stuck up, cranky, lazy or stressed.
    2. 80-120 calls a day to be taken and expected every day.
    3. Monitored bathroom breaks, when expected to take as many calls as listed above you will need to drink water to keep going which leads to bathroom breaks which you will be coached every month for using more than 6 minutes a week in 'personal time' !!
    4. Selected favorites from within the company ever see any type of promotions even after years of exceeding in monthly reviews. Good enough to mentor but not good enough to be promoted unless your a favorite of the upper management.
    5. Expected to be happy and supportive at all times including being cruised out, talk down too, yelled at, ignored and talking to students on the phone that do not even know how to spell the word college causing all phone calls to be miserable!
    6. Difficult to schedule time off due to Time Force Management either messing up your schedule or the time not being available to take off.
    7. Expected to be able to Q-TIP (Q-quit T-taking I it P-personal) all the government issued student loans that end up in hundreds of thousands of dollars in US debt, knowing your a tax payer yourself.
    8. Computer issues all the time and an IT staff that's just going to tell you to do a hard shut down and deal with it, if the IT team even gets back to you. Then of course that's going to mess with your daily stats again...

    Advice to ManagementAdvice

    Bottom line: Treat your call center support staff with the respect they deserve. They need to be able to get time off for family events, they need to be rewarded with promotions, they need to be given more than 6 minutes a week off the phone for personal time-- bathroom breaks, family calls, to even just cool down after a bad call. Management needs to do as they preach. They take way too many breaks, do not listen, refuse to take escalated calls, also demand fixes or emails to be read ASAP without appropriate amount of time off the phones so it doesn't interfere with daily reports.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Easy job, can be high stress, average pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Borrower Services Representative in Plano, TX
    Current Employee - Borrower Services Representative in Plano, TX

    I have been working at Great Lakes Higher Education full-time (less than a year)

    Pros

    So far great management, the branch manager and supervisors are all satisfactory. The job is easy. Benefits are great, weekends off, paid holidays, etc.

    Cons

    Some calls can be high stress. Generally you'll get two calls a day where borrowers are cursing you out over the phones. Pay is good enough to keep me their for the time being but it could be better. $13.50 is JUST enough to keep me around, but not until I find something that pays more. Extensive background check to be hired.

    Advice to ManagementAdvice

    NEED MORE MANAGERS ANSWERING SUPERVISOR CALLS. I hate being in a 10 minute queue for a supervisor when i see some just standing around. Its not there fault its the way the system is set up but needs to be fixed asap.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    A nice place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Word Processing Supervisor in Madison, WI
    Current Employee - Word Processing Supervisor in Madison, WI

    I have been working at Great Lakes Higher Education full-time (more than 8 years)

    Pros

    Nice benefits. Good life/work balance. Adapts to the changing world of student loans. CEO: "Change Equals Opportunity."

    Cons

    Management doesn't always encourage personal career growth or personal development.

    Recommends
    Approves of CEO
  10.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Madison, WI
    Former Employee - Anonymous Employee in Madison, WI

    I worked at Great Lakes Higher Education full-time (more than 5 years)

    Pros

    Management is supportive from the highest to mid levels. Training doesn't stop after the first two weeks as each department has a training supervisor and other supervisors assist in the continual development of staff. Department heads seem to have a good big-picture sense of the organization, as they'd rather see a good employee move to a different department than to a different company altogether. The Human Resources department is probably the most professional of any organization in my 18+ years' work history. Salaries are competitive, paid time off is generous and increases quickly with tenure, and they're one of the few companies that still offered a pension plan.

    Cons

    If you're in any of the customer service departments (Borrower Services, Repayment Solutions, etc.) the schedules are fairly rigid and tend toward second shift. The attendance policy is somewhat strict (but not unfair). Supervision tends toward micromanagement, but the goals for efficiency, effectiveness, and quality are attainable. Customer service departments are open on weekends, in some cases Sunday evenings.

    Advice to ManagementAdvice

    Consider greater flexibility with the weekly schedule and a wider variety of shifts.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Fantastic Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Student Loan Counselor in Madison, WI
    Current Employee - Student Loan Counselor in Madison, WI

    I have been working at Great Lakes Higher Education full-time (more than 3 years)

    Pros

    Great benefits, great leadership, great opportunities for promotion.

    Cons

    The job has the quality of being a bit more than what can be understood as relative to the idea that over reaches the penultimate course of action.

    Advice to ManagementAdvice

    Make more intelligent moves.

    Recommends
    Positive Outlook
    Approves of CEO

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