Great-West Financial

www.greatwest.com

Great-West Financial Reviews

Updated January 28, 2015
Updated January 28, 2015
118 Reviews
3.0
118 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Great-West Financial President & CEO Robert L. Reynolds
Robert L. Reynolds
13 Ratings

Review Highlights

Pros
  • They offer pretty good benefits with the paid vacation, health insurance, 401k, etc (in 14 reviews)

  • The co-workers are very nice, good 401k, benefits, good location and covered parking (in 9 reviews)


Cons
  • No casual dress, not even on fridays (save 4 days a year) (in 7 reviews)

  • Ancient technology, bad work from home policy (you are not allowed to (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A job, not a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Greenwood Village, CO
    Former Employee - Anonymous Employee in Greenwood Village, CO

    I worked at Great-West Financial

    Pros

    Benefits are decent, 8 holidays and 2 floating holidays

    Cons

    Very conservative, old school ideas.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company- Implementation Analyst Role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Great-West Financial

    Pros

    This position has a lot of autonomy so you must be self motivated to get the day to day demands handled. There's a lot of client interaction and the ability for great exposure. The people are great and so is the department environment overall. Work hard play hard mentality.

    Cons

    This position can require long exhausting hours. The opportunity for growth and promotion can be slow paced and limited. It's hard to transfer amongst departments within the company.

    Advice to ManagementAdvice

    There should be a stronger focus for coaching and developing a career path in order to retain talent.

    Recommends
    Positive Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Prudently managed company that offers solid job stability but with some areas of improvement within call centers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Greenwood Village, CO
    Current Employee - Anonymous Employee in Greenwood Village, CO

    I have been working at Great-West Financial full-time

    Pros

    Parent company out of Canada takes a measured and conservative approach resulting in the company meeting or exceeding quarterly financial objectives as well as creating a corporate work environment of trust and stability. Unlike most other financial services firms, Great-West very rarely engages in employee layoffs. Their fortunes are not principally tied with the prevailing winds of the stock market like those of some other major financial services firms in the Denver area.

    New CEO with a sterling pedigree has been put in place effective last May. Lots of new talent as a result of JPM acquisition and merger with Putnam's retirement business. Very excited with the new executive management team.

    Cons

    Good ole boys (and girls) club mentality of VP level down to middle management. A "do as I say, not as I do" approach towards the rank and file staff. Favoritism and politics abound and if you're good at "managing up," you'll be successful with these sorts of people.

    Non-call center departments have a pretty good work/life balance. Call centers, however, not so good. Call centers engage in "lean staffing" which results in constant heavy call volumes, erratic hold times, and a "reactive" rather than "proactive" response from line managers.

    Unrealistic service level goals and the constant cancellation of employee meetings (one-on-one's, team meetings, training sessions, etc.) in the name of meeting those unrealistic service levels with the limited amount of staffing has had a poor effect on morale. High turnover due to burn out and stress has been common over the years, resulting in senior management imposing freezes on staff from posting out for other positions. This has created a culture of indentured servitude.

    A work force management system is used to handle the staff's daily schedule and activities. This system is seen as very restrictive and de-humanizing to staff. There is very limited ability to get time off for vacations or even schedule doctors appointments. WFO system viewed by phone reps and managers alike as uncaring, by-the-book, and inflexible. Line managers have their hands tied when dealing with WFO staff; very little authority or autonomy.

    The call center culture contradicts the work/life balance that senior management regularly claims to promote. Basically, there are two sets of rules-one for call center staff and one for non-call center staff.

    Thus, a vicious cycle has been started-high stress, low morale, and micromanagement/high turnover/inability to pursue other opportunities within the company/loss of talent to outside
    employers/low morale and turnover/repeat.

    Advice to ManagementAdvice

    Senior management should step out of their offices and/or attend fewer closed-door meetings and spend more time walking the floors of their respective departments. The rank and file staff are on the front lines and often have a perspective of the business and a pulse of the client that's impossible for senior management to see or obtain from sitting behind their desks.

    Treat every staff member-regardless of how high or low on the totem pole they fall-as the professionals you expect them to be. Foster an environment of trust. Set high but achievable and realistic goals. And finally, listen to your staff members; value their insights and opinions and you will gain an ally and loyal employee who will walk over hot coals for you and the company.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    It's Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Administrator in New York, NY
    Former Employee - Account Administrator in New York, NY

    I worked at Great-West Financial

    Pros

    It's a O K agency, nothing exciting

    Cons

    They wait until after 5 to tell you if they will extend contract or not, that sucked

    Advice to ManagementAdvice

    Tell the person at the beginning of the week if they will continue or not.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RFP Writer
    Current Employee - RFP Writer

    I have been working at Great-West Financial full-time (more than a year)

    Pros

    Time off and benefits are very good here. Lower managers are friendly enough to make day-to-day very easy and non threatening.

    Cons

    Upper management needs better direction and processes. They are willing to throw entire teams under the bus or ignore glaring problems completely rather than finding constructive ways to solve problems. Office politics are very common here.

    Advice to ManagementAdvice

    They need more perspective into certain systemic problems. Too often I think upper management is out of touch with lower employees. They are too willing to either blame entire departments or ignore the issues completely. Too often I'd hear about how upper managers are seeking ways to fix certain things but then nothing happens.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Going to be interesting for the next couple of years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Greenwood Village, CO
    Current Employee - Senior Software Engineer in Greenwood Village, CO

    I have been working at Great-West Financial full-time (more than 10 years)

    Pros

    The company is a good place to work with yearly pay increases and at this time there is not an expectation of working long hours(50+) all of the time.

    Cons

    Poor communication from management with both direction of the company and whom is reporting to whom within the company. Few people understand the business and it is rarely the business experts but the system teams.

    Advice to ManagementAdvice

    With the merging of the three companies there is a large amount of jockeying for position within the combined company. I think everyone would like to see a clear direction and the specific steps to achieve that goal.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Some changes being made

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at Great-West Financial full-time (more than 5 years)

    Pros

    Location, cafeteria, benefits, paid time off and floating holidays. Appearance of office, friendly coworkers. I enjoy the work and the office. Feel fairly secure that my job is not going anywhere.

    Cons

    Pay and bonus are typically below average. Difficult to advance if you are in a customer facing position. Direct management is trying to make changes for the better of the department with limited resources/ support form upper management. Micromanagement was getting out of control. Seem to be cutting back a bit on that. The only way to get a larger (expected) raise is to quit and hope to be rehired at higher pay.

    Advice to ManagementAdvice

    Please provide compensation to the people that are implementing the business choices that you make. Provide incentive to go above and beyond by applying more responsibilities with pay for the higher performing and loyal employees. An overall raise to all non executive level employees is needed. It would also be nice to see them walking the floors on occasion and not hiding in offices or meetings. There are other ways of making money outside of getting as many new sales as possible. There are other teams that are equally important as the sales team.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Not a place for those who have real goals and great work ethic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Great-West Financial full-time (more than 3 years)

    Pros

    There are so many intellectual and respectable people who have worked for this company for years. Working with those kind of people makes it worth coming into the office every day. They offer pretty good benefits with the paid vacation, health insurance, 401k, etc.

    Cons

    Upper management tends to have no leadership skills or logical thinking process. There is a lot of inconsistency with decisions made my managers and they are willing to throw individuals or entire teams under the bus at any given time. They pay is non-competitive depending on the position. The company is very conservative when it comes to giving raises and make it difficult to get compensated fairly even if you go above and beyond your duties for the position you have. They don't seem to want to encourage growth and learning from their employees. They just keep you where you currently are, then pawn off different tasks onto you. Especially if they recognize you are a hard worker.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great company, values and benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Great-West Financial full-time (more than a year)

    Pros

    They help you with your education. Cover parking garage, health insurance for you and your family, paid vacation, bonus, life insurance and 401k. You can move around within the company for different positions. Excellent training, they believe in quality, so they make sure you know and understand what you are doing to help you become excellent in what you do. Amazing co-workers, seniors very knowledgeable, they help staff and we work as a team.

    Cons

    I work with investments and is a very fast paced environment, but it is doable. The stress is manageable once you understand procedures and what needs to be done.

    Advice to ManagementAdvice

    Managers are very knowledgeable, hard workers and team players. Keep up the good work, this is the first company that I work for that I see they hire good people with good attitude and skills.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Unscrupulous & downright dishonest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at Great-West Financial full-time (more than a year)

    Pros

    Good food in the cafeteria.

    Cons

    Personal evaluations are not personal. Manager dictated unattainable goals that weren't even close to my job description or any in my industry for the position I held. Additionally, you were asked to rate your performance on a scale of 1-5 (5 = exceeding expectations). However, employees are instructed they cannot rate themselves with a 5. It seemed all a setup to fail giving them the excuse to let you go.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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