Great Wolf Resorts

  www.corp.greatwolfresorts.com
  www.corp.greatwolfresorts.com

Great Wolf Resorts Reviews

Updated November 11, 2014
Updated November 11, 2014
71 Reviews
3.0
71 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kimberly K. Schaefer
27 Ratings

Review Highlights

Pros
  • Flexible hours, fun place to be, always meeting new people (in 4 reviews)

  • Fun to work, good incentives to boost mediocre hourly wage, excellent perks like heavily discounted stays and free water park access (in 4 reviews)


Cons
  • Schedules are completely inflexible and you are not guaranteed to get your full 40 hours even though thats what they hire you on for (in 4 reviews)

  • No real benefits out side of discounted rooms and free water park passes (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Wolfe

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Great Wolf Resorts

    Pros

    Great company with lots of benefits

    Cons

    Many benefits but you had to work for a while

  2.  

    Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Starbucks Barista in Cincinnati, OH
    Former Employee - Starbucks Barista in Cincinnati, OH

    I worked at Great Wolf Resorts full-time (less than an year)

    Pros

    Sometimes HR provides their workers with nice perks which is nice for those with children (HR employees are super friendly). Christmas time is also a magical time there.

    Cons

    I worked at the Starbucks within Great Wolf Lodge and there was no clear point person to report to. Asking for time-off was confusing and people were often treated differently.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in South Madison, WI
    Former Employee - Intern in South Madison, WI

    I worked at Great Wolf Resorts part-time (less than an year)

    Pros

    I interned here for about a year and everyone was incredibly friendly and helpful. All upper management is very approachable and willing to help or answer questions. You get discounts for friends and family at their resorts and after a few months i got an insurance card which subsidized certain medications.

    Cons

    I honestly cannot think of a single con that i encountered while working at Great Wolf.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Approves of CEO
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  5. 1 person found this helpful  

    Management is incompetent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Massage Therapist in Grapevine, TX
    Former Employee - Massage Therapist in Grapevine, TX

    I worked at Great Wolf Resorts full-time (more than an year)

    Pros

    Made a few great friends and they work around most schedules.

    Cons

    Management is very poor in the spa, does absolutely nothing to help. Employees are lazy and get complaints constantly. Books are never in order because the hosts just didn't care. No telling how much money the spa loses because they don't know how to answer a phone either. There is always drama. Always.

    Advice to ManagementAdvice

    Get off the chair and go do something. Train your employees the correct way. Hire a different director that actually takes charge.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Not a bad place to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Cook in Mason, OH
    Current Employee - Banquet Cook in Mason, OH

    I have been working at Great Wolf Resorts full-time (more than an year)

    Pros

    One of the best things is the people. It's very hard to find a place where you can get along with a majority of the people. Somehow Great Wolf has weeded out the riff raff and managed to keep a pretty stellar staff.

    Cons

    Moving up has been an issue. Opportunities were presented then retracted without any real reason. Still not sure about some of these issues.

    Advice to ManagementAdvice

    I think it should go without saying that any management team needs to open their ears and keep the good employees happy. Stop looking at numbers and dollar signs for a minute because if your employees aren't happy your customers won't be either.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Big hotel chain with big hotel problems

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Great Wolf Resorts

    Pros

    Rapidly growing hotel that is relatively easy to move up within.

    Cons

    No real benefits out side of discounted rooms and free water park passes. Poor corporate structure.

    Advice to ManagementAdvice

    Take some time to appreciate the employees that actually make your company run. Lifeguards and housekeepers especially. Life guards are wildly underpaid for their responsibilities which leads to poor performance and house keepers hardly ever have enough hours to support themselves. Find a way to make them feel needed through other jobs around the hotel.

  8.  

    Morals are suffering!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at Great Wolf Resorts full-time

    Pros

    Free water park passes
    Discounted room rate

    Cons

    Full time people are only guaranteed 32 hours, and its extremely hard to be considered for full time. Part time is a joke if your older than 18. Great Wolf does not pay well at all considering they are a resort that has rooms going for as much as $400/night! They expect you to work like a slave for 400+ rooms for little of nothing. They can't afford a full staff for the night time at times its 3 people responsible for the whole resort. They can't afford their own house keeping staff. They hire third party cleaners who do not care two craps whether a room is clean or not. No security during the day time so not at all as safe as you think! Too busy trying to open up as many resort as they can and not paying attention to employees and guests. The quality is quickly declining. Morals are suffering!

    You can work at a high end hotel like Aloft or even the Marriott and make 30 percent more and deal with less problems. The only people who might like their jobs are Directors and maybe a few Managers. You have to work years for little money to be promoted.

    Advice to ManagementAdvice

    My advice is to read my cons!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    I enjoy working with the other lifeguards in a positive and friendly environment. The water park is a fun place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Lifeguard in Williamsburg, VA
    Current Employee - Lifeguard in Williamsburg, VA

    I have been working at Great Wolf Resorts part-time (less than an year)

    Pros

    The culture of the Lodge is friendly. My fellow life guards are very happy and energetic. The supervisors are very helpful and kind. it is easy to get time off.

    Cons

    The wages are only $8/hour. The guests can be somewhat annoying or bossy at times. It is a rather large company so the management is not involved in every operation.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    great company, but lack of good management in some departments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Guard in Scotrun, PA
    Former Employee - Lead Guard in Scotrun, PA

    I worked at Great Wolf Resorts full-time (more than 3 years)

    Pros

    Resort environment gives it a better experience than any other hotel. Learn CPR skills and teamwork skills. Can make you a great leader and make you more attentive. Mostly flexible when they can be.

    Cons

    moving up is slow, not really too much recognition for good work and perseverance. It feels as if you are just a number and you are not a valued employee sometimes.

    Advice to ManagementAdvice

    A sum of the Aquatics management at current location in Scotrun, PA needs to show their workers a little more recognition. More consistency is needed and some.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Terrible management, bottom line is king

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Great Wolf Resorts full-time (more than 3 years)

    Pros

    Fun, work with kids, hospitality, usually easy to get a job there.

    Cons

    The managers are inept and have atrocious people skills, disrespect employees on a daily basis, hire nothing but high school students who don't take their job seriously.

    Advice to ManagementAdvice

    Actually care about your employees. The customer is not always right. Pay your employees what they're worth.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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