Great Wolf Resorts

  www.corp.greatwolfresorts.com
  www.corp.greatwolfresorts.com

Great Wolf Resorts Reviews

Updated December 17, 2014
Updated December 17, 2014
72 Reviews
3.0
72 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kimberly K. Schaefer
28 Ratings

Review Highlights

Pros
  • Flexible hours, fun place to be, always meeting new people (in 4 reviews)

  • Fun to work, good incentives to boost mediocre hourly wage, excellent perks like heavily discounted stays and free water park access (in 4 reviews)


Cons
  • Schedules are completely inflexible and you are not guaranteed to get your full 40 hours even though thats what they hire you on for (in 4 reviews)

  • No real benefits out side of discounted rooms and free water park passes (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Terrible management, bottom line is king

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Great Wolf Resorts full-time (more than 3 years)

    Pros

    Fun, work with kids, hospitality, usually easy to get a job there.

    Cons

    The managers are inept and have atrocious people skills, disrespect employees on a daily basis, hire nothing but high school students who don't take their job seriously.

    Advice to ManagementAdvice

    Actually care about your employees. The customer is not always right. Pay your employees what they're worth.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Aquatics Supervisor in Concord, NC
    Current Employee - Aquatics Supervisor in Concord, NC

    I have been working at Great Wolf Resorts full-time (more than 3 years)

    Pros

    Fun culture, people that care. Good pay if you work your way up.

    Cons

    Just dealing with crazy guests can be a hassle, employees are mostly good people.

    Advice to ManagementAdvice

    Offer some kind of internship for college students.

    Recommends
    Positive Outlook
  3.  

    Company was great in the beginning.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Great Wolf Resorts

    Pros

    Loved the Staff. Mornings were great. Nigh time shift slacked. Late hours.

    Cons

    They cut most of the staff to part time- A lot of employees lost their benefits.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Not as many ups as there are downs

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Great Wolf Resorts

    Pros

    Decent pay if you don't have a degree or are still in school. Flexible with schedules. Most employees are very nice and friendly. Good security, feel very safe in the workplace. Overtime allowed during busy seasons.

    Cons

    Oh boy where to start. Water park passes are only good when it's slow (no weekends, holidays, etc.). Management will lie straight to your face just to get you to stop bothering them. ZERO communication! Most guests are dissatisfied with everything in the hotel and they will speak their mind in a not so pleasant manner. Guests also have no trouble at all leaving a zero dollar tip. Training is a joke, they will put you somewhere and tell you to "figure it out". Management definitely plays favorites and are not too keen on promoting the right people. They also treat their veterans like garbage. If you have any ideas on how to improve the company, you may as well just keep it to yourself. If you are a server/bartender there is no such thing as taking a break. It's only busy 3 times a year, the holidays, spring break, and summer. If you depend on tips while working the off seasons it's next to impossible to make any money. Work lots of weekends and pretty much all holidays. Lastly, if you do a good job you wont get any recognition. If you get any complaints you get recognition all right, usually in a written form that you have to sign.

    Advice to ManagementAdvice

    Be honest and communicate with your employees. Have meetings or create an employee forum or something! Need to train employees better. Offer more employee benefits or a better recognition program. .

  6.  

    Not what its all cracked up to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Concord, NC
    Current Employee - Anonymous Employee in Concord, NC

    I have been working at Great Wolf Resorts full-time (more than an year)

    Pros

    --- There is possibility to move up if all the right people like you
    --- Free Water-park passes
    --- Flexible schedules
    ---

    Cons

    Great Wolf Lodge makes millions annually, but can not afford its employees somehow. Labor cost is always a issue even for full-time employees.

    Great Wolf Lodge is too selfish to increase the quality of there rooms. The Beds are terrible, the sofa sleeper are worst. They seem like they do not care about their guests comfort.

    Always running out to things or never have enough to begin with.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Sandusky, OH
    Former Employee - Front Desk Agent in Sandusky, OH

    I worked at Great Wolf Resorts full-time (more than an year)

    Pros

    Fun environment, employee appreciation & incentives, decent benefits, company cares about guests as well as employees!

    Cons

    No matter how nice and accomodating you are you cant make some guests happy. Have to deal with some parents over exaggerating any minute issue and saying you've ruined their kids vacation when the kids are fine.

    Advice to ManagementAdvice

    Keep up the great employee recognition!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Worst job and company ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Great Wolf Resorts full-time

    Pros

    My children could come to the hotel and play at a slightly reduced rate.

    Cons

    Read through these reviews and you will see a lot of consistent comments which is very telling of what you can expect at Great Wolf. If your personal and professional values include integrity, teamwork, and honesty then you will be absolutely miserable. For a company that promotes itself as a family destination and amusement park, there is zero support for work life balance even though they preach it (total hypocrisy). Managers would consistently put in 70 hours a week and go multiple weeks without a day off. This happened before Apollo (ownership group) realized they were losing their shirts and decided to save money by cutting 20% of the management team across the portfolio. Favoritism is rampant at the property and especially the corporate office. Great Wolf is the most bizzaar company culture as I've ever experienced in more than 20 years of employment. Corporate office and senior management are deceiptful and will lie to your face just before putting the dagger in your back. The culture of misery creates despondent and dejected managers who unfortunately take it out on their staff, but it is hard to blame them due to the utter insanity. It is no wonder they can't pull a profit.

    Advice to ManagementAdvice

    Great Wolf has the potential to be an amazing place to work, but it will never happen as long as the team in Madison remains in place. Apollo needs to open their eyes and realize they are losing millions due to turnover and negative impressions left with former employees who are more than happy to share their story with friends, family and the internet.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Different company than 10 years ago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent in Williamsburg, VA
    Current Employee - Guest Service Agent in Williamsburg, VA

    I have been working at Great Wolf Resorts full-time (more than 8 years)

    Pros

    GWL was an innovative, new brand. Had great people that truly cared about customer service.
    Developed and nurtured staff and management, we hired the best, the ones with "bubbles".

    Cons

    No longer a great brand, nickel and dimes the consumer for everything. They have scaled back the customer experience. Not "Disney like" anymore.
    Turnover is awful, keep grinding them down and replacing with less expensive tools.

    Advice to ManagementAdvice

    Need new upper management, less micro managers.
    The corporate staff should all be replaced, they do not contribute to the success of company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Worked at the Great Wolf since it has opened.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Great Wolf Resorts

    Pros

    -pays well
    -good job security
    -they work with your schedule

    Cons

    Ever job has its cons and pros. As long as you are a self starter and motivated the pros will out weigh the cons.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    So so.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Grapevine, TX
    Current Employee - Server in Grapevine, TX

    I have been working at Great Wolf Resorts part-time (more than 5 years)

    Pros

    Good prizes for employees
    Free access to the watwrpark

    Cons

    You will work every holiday

    Recommends
    Neutral Outlook
    Approves of CEO

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