Great Wolf

  www.greatwolfresorts.com
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Great Wolf Reviews

Updated July 3, 2014
Updated July 3, 2014
11 Reviews

1.9
11 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Great Wolf President and COO Kim Schaefer
Kim Schaefer
6 Ratings

Employee Reviews

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  1.  

    Love working here, but poverty wages.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Agent  in  Traverse City, MI
    Current Employee - Guest Services Agent in Traverse City, MI

    Pros

    Fun. Awesome coworkers. Great management. Flexible hours.

    Cons

    Poverty wages. I can't even afford an apartment.

    Advice to ManagementAdvice

    Pay employees (especially full time employees) a living wage.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Worst job and company ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    My children could come to the hotel and play at a slightly reduced rate.

    Cons

    Read through these reviews and you will see a lot of consistent comments which is very telling of what you can expect at Great Wolf. If your personal and professional values include integrity, teamwork, and honesty then you will be absolutely miserable. For a company that promotes itself as a family destination and amusement park, there is zero support for work life balance even though they preach it (total hypocrisy). Managers would consistently put in 70 hours a week and go multiple weeks without a day off. This happened before Apollo (ownership group) realized they were losing their shirts and decided to save money by cutting 20% of the management team across the portfolio. Favoritism is rampant at the property and especially the corporate office. Great Wolf is the most bizzaar company culture as I've ever experienced in more than 20 years of employment. Corporate office and senior management are deceiptful and will lie to your face just before putting the dagger in your back. The culture of misery creates despondent and dejected managers who unfortunately take it out on their staff, but it is hard to blame them due to the utter insanity. It is no wonder they can't pull a profit.

    Advice to ManagementAdvice

    Great Wolf has the potential to be an amazing place to work, but it will never happen as long as the team in Madison remains in place. Apollo needs to open their eyes and realize they are losing millions due to turnover and negative impressions left with former employees who are more than happy to share their story with friends, family and the internet.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lifeguard, Then Retail  in  Grand Mound, WA
    Former Employee - Lifeguard, Then Retail in Grand Mound, WA

    Pros

    The pay was pretty good for a minimum wage job, Good starter job, Fairly easy jobs, Easy to move around in the company

    Cons

    The management was just plain awful, Supervisors always picked favorites, Schedules were not always out on time, Everyone was always in a bad mood, And it was just not a fun work environment.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Unfair stressful work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Sales Associate  in  Madison, WI
    Former Employee - Call Center Sales Associate in Madison, WI

    Pros

    Wolf theme, team environment, get to know your colleagues, ability to get to move into email correspondence after a while if you are special.

    Cons

    There is a lot of favoritism hands down. The management picks on some and salutes others. A lot of sitting for prolonged hours. Glued to a headset all day. Voice gets tired of talking after a while. No food at desk.

    Advice to ManagementAdvice

    Be fairer in your decisions and at least give seniority to those who deserve it instead of who you like.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Dont work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Sales Associate  in  Madison, WI
    Current Employee - Call Center Sales Associate in Madison, WI

    Pros

    wolf theme is cute but thats about it

    Cons

    favorites, strictness, non flexible hours, bad pay

    Doesn't Recommend
    Approves of CEO
  7.  

    Ultimately a let down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Agent  in  Scotrun, PA
    Current Employee - Guest Services Agent in Scotrun, PA

    Pros

    Great and supportive co-workers. If I ever had a question or a concern, a fellow desk agent would be more than happy to jump in and help me. Particularly helpful when dealing with aggressive guests.

    Cons

    Incompetent management. Complete breakdown of communication: from department to department, from managers to supervisors to desk staff; even agreement between the managers themselves was hard to come by. Three agents could ask the one manager the same question and get three different answers. Very few SOPs in place, 'proper' procedures varied from day to day without being well communicated. Managers rarely available for help during rush times, often in 'closed door' meetings for extended periods. Very cliquey, opportunities for advancement were bestowed upon only a select few. Hours were extremely inconsistent-- agents would be scheduled for eight hour shifts only to be cut after three or four hours of work. This would happen several times a week. Schedules would also vary from week to week, making it difficult to look for or accept a second job. Commissions were never paid for package sales.

    Advice to ManagementAdvice

    For a location that focuses so hard on reducing its employee turnover rates, they do not make it easy to consider Great Wolf in the long term

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Have A Great Wolf Day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and Beverage  in  Tannersville, PA
    Current Employee - Food and Beverage in Tannersville, PA

    Pros

    Some... and I mean SOME of the people you work with end up becoming very good friends, you spend more time with them then you do your family. In some aspects they become your family.

    The benefits are good, definitely worth it after your 90 days.

    Cons

    Great wolf is a revolving door, You get to know a new employees name and then they're magically gone.

    There is no place for advancement in this company, you could be there for five years and be working the same station. Then their are people who have been there for six months and get promoted or a "new Job title" every few weeks. Seems that Options are only open to certain people.

    The appreciation of employees is highly under par. especially if you work in the kitchen. The Kitchen Staff cooks for all in house activities. So it feels as if the hotel employees are getting praised but there are employees left out because they're in the back busting their butts to cook for the entire rest of the hotel and the employees. When will F&B get appreciated for being the behind the scenes heros!

    Anytime Corporate is in house. They have special BEO's or Ammenties that await them in their rooms. But I think that corporate should see the things that are going wrong. I'm not saying let your company go to pot, but if you see your foods cold, maybe its because we need a new hot well or heat lamp. Find the things wrong instead of wanting to be wooed.

    Advice to ManagementAdvice

    Management, Realize that you have the employees that will do the hard work for you, and Work six days a week or 16 hour days, but yet you continue to knock them down, time and time again. Its no longer fair to keep putting us through the ringer and having no out come. I Want to be appreciated and haven't in all my time been appreciated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    It was a good place to work while I was in school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server  in  Mason, OH
    Current Employee - Server in Mason, OH

    Pros

    Friendly environment, good tips, good hours.

    Cons

    If the hotel wasn't booked then there wasn't much money to be made.

    Advice to ManagementAdvice

    N/A

    Approves of CEO
  10.  

    "Great Wolf Logic"... it's not a good thing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Call Center Sales Associate  in  Madison, WI
    Current Employee - Call Center Sales Associate in Madison, WI

    Pros

    It's a good job to get your foot in the door when you are re-entering the job force. The people you work with are fun, but don't expect them to be there long. Kim is a fun CEO, and she is engaged with the employees who do all the grunt work.

    Cons

    There is room for growth within your position, but no room for advancement out of the position. Your responsibilities will increase as they trust you to do more, but your pay will remain as if you just began working there. You are expendable. A lot of money is spent on training new employees due to incredibly high attrition, instead of going in to keeping employees who take the most effective role and who benefit the company.

    There is also a pervasive air of favoritism, but don't let that fool you too much, you will be ignored no matter what. Management may say that guest service is key, but take it with a grain of salt, you are graded based upon your performance, which is highly dependent on which calls you receive, which is in itself an independent variable.

    You are hired as a "travel planner." You are told to provide great customer service. Don't pay attention to those lines, you are a sales agent. You are there to make money for the company, just don't expect much compensation.

    The job is incredibly high-stress, and when your breaks are planned down to the minute, there is little wiggle room to take a breath to recover from a tough call (in most cases, a series of tough calls). Suck it up and keep going, there is nothing you can do.

    Scheduling is inefficient. You are hired for 40 hours, you will usually work 32. They are overstaffed when it's slow and understaffed when it's busy, and always over budget.

    Advice to ManagementAdvice

    Do more to make employees want to stay. Stop burning so much money on training new agents, half of which won't make it to the floor, and start putting it into agents who consistently do well and could have a future with the company.

    Approves of CEO
  11.  

    Was decent until the end.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Team - Call Center  in  Madison, WI
    Former Employee - Sales Team - Call Center in Madison, WI

    Pros

    They work as hard as they can to promote a good work culture, great opportunities to receive bonuses and they promote internal promotions. The line managers who are closest to employees have a great degree of respect and tolerance of their subordinates and were great to have as my supervisor.

    Cons

    Unequal enforcement of company rules, backstabbing higher up in the business, high turnover, un-enjoyable work environment, emphasis is heavy on results and almost never on people, in at atmosphere where you deal with hurtful people almost your entire shift, it would be nice if someone cared about us rather than our sales. I could go on but the real kicker is the unequal enforcement. I've seen people get fired for a one time offense, and others who do the same thing have it brushed under the rug all as upper management sees fit.

    Advice to ManagementAdvice

    Enforce your rules equally and put people first. If you put your people first they would work harder for you. That's why your turnover is astronomic, because you care about us going in, during training and afterward we're off your radar.

    Doesn't Recommend
    No opinion of CEO

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