GreatCall Reviews

Updated August 28, 2015
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3.0
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David Inns
40 Ratings

Pros
  • Standard amount of PTO, good benefits, there are lots of wellness initiatives which is great for people to really be in control of their own health (in 3 reviews)

  • Great people and the employees to really be behind the products the company is putting forward (in 3 reviews)

Cons
  • Managers don't know how to run a call center (in 8 reviews)

  • Puts it's self out to be a Cellular company geared towards helping senior citizens with strong customer service (in 7 reviews)

More Pros and Cons

72 Employee Reviews

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  1. Helpful (2)

    **THERE ARE TWO CALL CENTERS WITH VERY DIFFERENT MANAGEMENT**

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in Carlsbad, CA
    Current Employee - Sales Agent in Carlsbad, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GreatCall full-time (More than 5 years)

    Pros

    After reading the reviews i have to clarify that there are TWO call centers in carlsbad. one is customer service/support/activations which i have heard pretty bad things about and after reading the reviews and talking to some people over there, it seems that the "dark side" (as it is usually referenced) needs a lot of help. The other side is not "dark" at all. I think its pretty unfair to group them together. They are not even in the same side of the building. When you walk into sales, you get a call center first impression like you have never experienced- they actually have a surround sound system installed in the ceiling and they are playing music all day long. they also have disko balls all around that they turn on when they want to celebrate something. it's pretty amazing they thought about motivation when they fuist built it. they often buy food for all sales reps and they constantly have contests where they give out electronics or visa gift cards. nobody talks about the good stuf they do. they only talk about how much they work. is it a lot of work? well, yes... it's sales. What did you expect? Are you paid fairly? i think so. we can all use more money but at least your not sitting ion front of a phone with a phone book or on a dialer making 200 calls per day. they are all incoming calls.. sweet!! I heard top agents are making $3-$4 grand in bonus. i have not gotten there yet but I will. Do they listen to calls? yes. it's a call center. They do go a little overboard hearing every. single. detail but i guess its understandable. all the supervisors are nice and they really want to do a great job.

    Cons

    executives should be really looking at the "dark side" and not from their senior management eyes but from the employees. its not a coincidence that all the reviews for that area are crappy. i like the sales side, they always listen to you although they may not be able to change it all, they change most. the director is smart, strategic and very compassionate. somethoing you don't see at that level. i really enjoy it here. working weekend sucks but you can earn your weekdays with hard work. they dont care about tenure for shifts, they care aboyt performance.

    Advice to Management

    look at the dark side! why are yous o blind to see so many unhappy people. at some point you have got to realize it's you and not the employees... jesus.


  2. good place if you can learn quickly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GreatCall full-time

    Pros

    Always new products and features to work on, and large variety of tech used makes for a good place to learn. Most people are good team players and will help each other out. Opportunities to grow if you stand out.

    Cons

    Company ambition means there's always a LOT going on. Sometimes it's hard to keep track and there's surprises. Usually it plays out ok, but product launches are always tight.

    Advice to Management

    Stay focused on what's critical and improve communication to rest of company


  3. Helpful (2)

    Human Resources

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at GreatCall full-time (More than a year)

    Pros

    A few people were nice to work with, but mostly not a good experience. Most people were polite, but not happy.

    Cons

    Very little team work, mostly dissatisfied employees, a lot of employee relations issues. Management is some of the worst I have ever seen.

    Advice to Management

    Get in touch with your workforce, listen to what they are telling you. If you ask for feedback, share it and do something with it.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Was In Call Center in Carlsbad, CA
    Former Employee - IT Was In Call Center in Carlsbad, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at GreatCall full-time (More than a year)

    Pros

    Would give you a paycheck, desk and chair in a beautiful cubicle

    Cons

    This company is like working in an outsourced sweatshop. Their investors and board members don't care about you or their customers, just their pockets.

    Advice to Management

    Do an undercover boss, and you will be shocked at the fisdain snd morale and why you keep getting sued.


  6. Helpful (1)

    technical support

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    great place to work. satisfied

    Cons

    have no cons on this position


  7. Helpful (1)

    My experience in the sales department has been positive.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GreatCall full-time

    Pros

    Fair employer. They do provide Incentives to perform well. It is a Nice company events a couple times a year. Those that work hard are highly incentivized and management/hr are fair.

    Cons

    No cons for me. This job is exactly what I expected as far as call centers go. It's the best call center ive worked in.

    Advice to Management

    N/a


  8. Technical support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Manager Technical Support Technician in San Bernardino, CA
    Former Employee - Accounts Manager Technical Support Technician in San Bernardino, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at GreatCall (Less than a year)

    Pros

    An opportunity to assist the elderly on teaching them how to use their new device. good pay, great environment.

    Cons

    Distance, it used to take me about an hour and half over 80 miles to get to work from home.

    Advice to Management

    To create some type of bonus system for the Tech support department, some of the other departments had a bonus system.


  9. Helpful (5)

    Runaway. Stay if you like getting disrespected and looked down upon.

    Former Employee - Software Development in San Diego, CA
    Former Employee - Software Development in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GreatCall full-time (More than a year)

    Pros

    -Steady paycheck. -Free Coffee -Close to most freeways -Medical benefits -Company Functions -A lot of development work for me to code -Some work dedicated QA testers

    Cons

    -Very Clicky - Management is rude. You'll see that meetings. -No matter how much work you take on and get done you still get looked down upon. -SQA team has no management structure. -There's just technicians with only one manager and a management that only cares about developers and not QA. -It took forever for upper management to even consider hiring more help for QA whether it be a contractor or a permanent employee. - They are clueless on how to respect an employee -No acknowledgement of good work. Just constant blame pointing. -6 devs to 1 tester ratio -Scrum is pretty unorganized -Not enough QA testers to consistently test our code

    Advice to Management

    No work culture and morale starts at the top. If you care less about the people below you and only acknowledge the people deemed worthy by you then you will never see happy employees just people collecting a paycheck.


  10. Helpful (2)

    Direct Sales Agent

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carlsbad, CA
    Former Employee - Anonymous Employee in Carlsbad, CA
    Doesn't Recommend
    Disapproves of CEO

    I worked at GreatCall (More than a year)

    Pros

    Close to home. Free ice cream. Casual dress code. Phone not ringing much. Laughing at upper management.

    Cons

    The icky feeling of working for uncaring management who want you to strong arm close a senior living on social security to write a post dated check. Taking advantage of the confused who call in from deceptive ads. Run from even thinking of working here. Be forewarned you may be a top performer but laid off while on your day off in a dept wide lay off due to mismanagement of marketing stupid forecasting and your personal property sent to you in a box. Really. The arrogant unqualified car salesman gem x ers they hire, ego feed to intimidate new hires. One guy tried, I hung up on him. Never bothered me again.this COULD BE a nice and well regarded Brand and company. New culture required.

    Advice to Management

    Your reputation sucks. David Inns is as transparent as their success of their rebranding was -fail.


  11. Helpful (3)

    Cliquey you're either in or out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GreatCall full-time

    Pros

    It's a paycheck. There's no culture. If you make friends with higher ups in either software dev, project management or marketing, it only lessens your guarantee of getting burned and tossed around projects without any direction or purpose.

    Cons

    Never ending backstabbing, office politics, cliques, egos, pettiness, smack talking behind co-worker's backs, rinse, repeat. That's life at GreatCall. Many higher-ups there in software architect, project management and marketing are literal man-children.

    Advice to Management

    Not much can be done when it's rotten to the core.



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