GreatCall

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  www.greatcall.com

GreatCall Reviews

Updated December 10, 2014
Updated December 10, 2014
47 Reviews
3.2
47 Reviews
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David Inns
29 Ratings

Employee Reviews

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  1. 2 people found this helpful  

    High Turnover, Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operator Services Representative in Carlsbad, CA
    Current Employee - Operator Services Representative in Carlsbad, CA

    I have been working at GreatCall full-time (more than an year)

    Pros

    Awesome coworkers, positive environment for the most part. Easy going and casual atmosphere. Company benefits as soon as you are permanent a plus. Overtime offered.

    Cons

    You will hear how the company is making so much progress and profit. However, you will be underpaid and raises are, if you're lucky, .20 a year. Was told by Supervisor during review that we would be receiving 2 reviews and raises a year. That is now only something they were talking about. Aerotek, staffing agency, will promise you opportunities will be available to move up but the positions and shifts offered are the worst, customer service, night shifts. The only jobs in Financial Services you can apply for are the Supervisor positions, no entry level, so kind of a catch-22 there. No bonus for employees, no work bonus, no Christmas bonus, not even a turkey.

    Advice to ManagementAdvice

    How old is the concept of raising the bar for new hires, paying them better, and keeping them longer? You have no loyalty to the people at the bottom of the ladder. Sad and shame on you.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    communism and capitalism at its finest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Agent in Carlsbad, CA
    Former Employee - Direct Sales Agent in Carlsbad, CA

    I worked at GreatCall full-time (more than an year)

    Pros

    inbound calls
    people are very nice
    training program is very very helpful

    Cons

    Nazi like rules (you have to stay in your seat all day and not get out of queue for the calls unless improved by management

    the upper management is a joke..

    They force you in to a schedule (mine was 5:30am-3pm.... by by life

    Advice to ManagementAdvice

    quit so someone who knows what they are doing can step in

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Great place to learn and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at GreatCall (more than 3 years)

    Pros

    Well run growing company with great goals and an excellent culture. Lots of opportunities for professional growth and promotion. Genuine interest in building good products and doing the right thing for the customer. Big enough to have competitive pay and benefits, still small enough to have yoga, ping pong and foosball and know the name of everyone in your department.

    Cons

    Salty comments on Glassdoor from former employees who didn't like the work or industry. People are very loyal and stay for years, so you have to take these reviews for what they're worth.

    Office space getting tight - moving every 2-3 years due to rapid growth.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Awesome place to develop leadership career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Supervisor in Reno, NV
    Current Employee - Customer Service Supervisor in Reno, NV

    I have been working at GreatCall full-time (less than an year)

    Pros

    Good salary nice people leadership development

    Cons

    Growing call center sometimes the right people aren't chosen for the job. Csrs forget how nice it is

    Advice to ManagementAdvice

    Continue to develop

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    So far has been fun, still new so I have not experienced it 100%

    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at GreatCall

    Pros

    My coworker make my days!

    Cons

    Not knowing just how much selling is required the catch 22

    Advice to ManagementAdvice

    So far it's cool, just everyone teaches different and ask different ways for work to be done

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Do not ignore the negative reviews. The worst Sales Leadership with cartel like tactics. A lawsuit ready to happen.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales in Carlsbad, CA
    Current Employee - Direct Sales in Carlsbad, CA

    I have been working at GreatCall full-time (more than an year)

    Pros

    There is truth behind the negative reviews and very little behind the positives. The benefits are decent and a couple of supervisors are good people when they are not bullied by HR and management. That’s it for the positives. The HR Rep is easily manipulated by the senior manager because they both hold a close personal relationship and manage the sales team with aggressive approach which includes threats and intimidation.

    Cons

    This is an environment where people who are good at sales will fail. If you meet expectations you run the possibility of being put on a write-up due and not getting paid commission to nature of how agents are ranked. It's a high pressure environment where many employees are constantly taking LOA or FMLA because they are miserable. It's terrible place to share ideas. Forget about bringing your experience to the table because it will be worthless when working with the leadership team. The senior manager thinks and acts like a psychologist and tries to get under your skin and critique your personal life and will tell you things like “there a correlation with your work and the issues that you have with your significant other”. The senior manager will also try to cause drama between you and other employees and say lies like “Don't say anything but the other employees are saying bad things about you”. You will get a bad vibe once you meet these folks. Trust your gut instincts. Don’t waste your time and move on.

    Advice to ManagementAdvice

    You seriously need to reevaluate your sales leadership team from the ground-up. The sales department has festered into an environment of low morale and reluctance to speak up at all levels. It is attributed to your senior management and above. The HR rep in your sales department is the complete opposite of what your company stands for and she plays the role but she fails follow HR professionalism and cant and is not trusted by the people on the bottom. The Sales Director is smart and strategic but his intuition gets compromised by his senior manager who shelters the sales director from what is really happening on the sales floor. The Sales leadership team is will never become innovative sales force due to the level complacency and environment that your management have created.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Taking this job was a GreatCall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in San Diego, CA
    Current Employee - Marketing Manager in San Diego, CA

    I have been working at GreatCall full-time (more than an year)

    Pros

    Fast growth, so lots of opportunities. In a new position, which allows me to plot my own course while leading new initiatives. Culture is very collaborative, with many opportunities to work together with smart team members. Wellness is integrated into the company's platform - benefits include yoga on Fridays.

    Cons

    Open office equals many cubicles - sometimes noisy. Fast growth means a need for more meeting rooms. With few restaurants in walking distance, need food trucks!

    Advice to ManagementAdvice

    Keep that feeling of teamwork and collaboration no matter how big we get.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    It can pay your bills, but it is an unhealthy environment that will burn you out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Agent in San Marcos, CA
    Current Employee - Direct Sales Agent in San Marcos, CA

    I have been working at GreatCall full-time (more than an year)

    Pros

    The benefits and paid time off are OK. The sales training is great but enforced in a ridged, unrealistic manner.

    Cons

    In the direct sales, you can make $40-$60K per year, if you grind hard and can put up with the managerial intimidation and extreme micro-management.

    Advice to ManagementAdvice

    Lighten up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Senior friendly... my foot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales in Reno, NV
    Former Employee - Direct Sales in Reno, NV

    I worked at GreatCall as a contractor (less than an year)

    Pros

    None. there is nothing good that I can say about this company

    Cons

    worst bunch of Managers and Sups I have ever worked for. Only thing they are interested in is sales even if you have to be unethical in the way you do it. very disrespectful to seniors.

    Advice to ManagementAdvice

    Learn what the term service means. Understand that honesty and integrity will get the company further than lies and disrespect

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    Great job that led nowhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GreatCall full-time (less than an year)

    Pros

    Great management, very open office, really awesome pay, good schedule.

    Cons

    "You can not hold this position if you've never held it before" was a company policy so there was no advancement, multiple sources giving different information, was threatened to be fired for submitting a complaint about an employee.

    Advice to ManagementAdvice

    Don't let the company turn into other cell phone companies.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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